Nope. Not a red herring at all. Please list a few manufacturers who will support user-repairs on a sealed device.
Will Samsung do a reapir, out of warranty, on a phone that's been opened? Nope.
You might want to read up on ESD damage.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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Nope. Not a red herring at all. Please list a few manufacturers who will support user-repairs on a sealed device.
Will Samsung do a reapir, out of warranty, on a phone that's been opened? Nope.
You might want to read up on ESD damage.
Taking apart a device that wasn't meant to be end user serviceable does not constitute intentionally destroying it when an accident happens and it ends up being damaged.
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I find it ironic that Apple, a company who advocates being green, makes products which are anything but.
How so? He isn't asking them to fix it on their dime.... He is willing to pay for the parts and labor. Apple loses nothing.
I'm very familiar with ESD and you know what...it isn't something that exists only in devices which are not user serviceable. I can just as easily whack my Mac Pro with ESD as I can an iMac Pro.
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Why can't they warranty their repair? Do they not have confidence in their work?
A couple of years ago, I opened up my iMac to upgrade the system with an SSD. I tried to follow the installation video, and at the step where I tilt the LCD panel to reach in an disconnect the ribbon cable on the motherboard down below and the whole system pivoted. I should have placed it flat on a table or something. Well it ripped the ribbon connector off the main logic board. (Hindsight, the better way is to disconnect it at the top of the LCD, but I followed the video.)
Well I had a tech resolder the connector on with no luck. I asked the Apple Genius and stated that they do not service it for the same reason. After some time, I decided that it was still worth having Apple replace the logic board rather than buy one off Ebay. This time, my wife asked when I wasn't with her and the genius said yes. I then brought it in, and at first they again said no. But this time I said that they told my wife that they would fix her computer, (it is actually the family's.) I don't remember if she was there. After a while, they said OK and a week later, I got it back fixed.
It seems they have margin to make their own decision, I've know a few folks that got service beyond. I rarely do even though I have lots of Apple stuff, going way back to Apple II and Lisa XL.
There are independents that can fix it. All parts are available s long as it is not a brand new model and you'll be surprise to learn it actually is cost effective to eBay the broken Mac and buy another one. I've sold my blown Apple Cinema 24" for $250 in parts and brought a mint replacement for $450. The LCD was blown and the panel ran for over $300.
I don't like the policy, for example, i've updated my iPod Classics with SSD and no longer can get authentic Apple batteries. I had one with a China battery which blew up.
Well I had a tech resolder the connector on with no luck. I asked the Apple Genius and stated that they do not service it for the same reason. After some time, I decided that it was still worth having Apple replace the logic board rather than buy one off Ebay. This time, my wife asked when I wasn't with her and the genius said yes. I then brought it in, and at first they again said no. But this time I said that they told my wife that they would fix her computer, (it is actually the family's.) I don't remember if she was there. After a while, they said OK and a week later, I got it back fixed.
It seems they have margin to make their own decision, I've know a few folks that got service beyond. I rarely do even though I have lots of Apple stuff, going way back to Apple II and Lisa XL.
There are independents that can fix it. All parts are available s long as it is not a brand new model and you'll be surprise to learn it actually is cost effective to eBay the broken Mac and buy another one. I've sold my blown Apple Cinema 24" for $250 in parts and brought a mint replacement for $450. The LCD was blown and the panel ran for over $300.
I don't like the policy, for example, i've updated my iPod Classics with SSD and no longer can get authentic Apple batteries. I had one with a China battery which blew up.
Nope. Not that at all. It's too risky to warrant if a user has been poking around in a device that's not meant to be accessed by the user.
That risk should be on the user.
Fortunately, there are a lot of device manufacturers out there. If you want to futz around in a device that's sealed, simply find a manufacturer who will have your back should you damage it. Easy. Good luck!
MMMM. The frame is still good. You can replace everything but that. Might cost more than a new machine... but it can be done.
But the real issue still seems to be that he is Canadian and they launched a product in Canada before they fully rolled out support for it.
It's not more risky than poking around in a Mac Pro (new or old). ESD isn't present only in devices which are not intended to be user serviceable. There is no more risk of his iMac Pro having been hit by ESD than a Mac Pro. Furthermore ESD tends to blow out components, not weaken them.
You may want to educate yourself on ESD degradation, and the mechanisms of dielectric breakdown.
Again, find a manufacturer that will have your back in such situations.
The best part to this is Linus is supposed to be a tech guy in computers, you know builds his desktop gaming PC from scratch and such.
Moral of this thread ...
Never send Linus (Linux guy), to fix a Mac
Of course I’m playing on his name having a bit of fun. Time to read the thread in full.
Repeated claims of "You may want to educate yourself..." do nothing to support your argument. I am very familiar with ESD and its effects.
But that's irrelevant because systems which are not intended to be user serviceable are no more likely to be affected by ESD than those that can be user serviced. Again an iMac Pro is no more susceptible to being damaged by ESD than a Mac Pro.
So, there are a few interesting things in the video. They don't say what could be wrong with the iMac Pro other than the dropped screen. I don't know if the little spark at the beginning is an add-on effect, or the thing sparked when he put the screen back on. If that's the case, he likely has some other issues than the screen. I'm not sure since I'm assuming all the reaction shots are staged for the camera.
Also at the beginning of the video he mentions needing to do more videos with it, and near the end he mentions wanting to get it fixed to flip it on Craigslist.
That said, I'm torn. If there is a video showing how much the machine has been disassembled, I can either see Apple doing what they did, which is to just go, "nah, we are good here." Or, they could quote him parts and labor for replacing the screen, mobo, and power supply, and let him know they will contact him if any other part fails diagnostics. I think there is a strong possibility the costs of the repair could come close to the cost of the unit.
There is a link on the video that goes to a forum discussion that says the iMac Pro certification is there, but that it might not be available in Canada.
Also at the beginning of the video he mentions needing to do more videos with it, and near the end he mentions wanting to get it fixed to flip it on Craigslist.
That said, I'm torn. If there is a video showing how much the machine has been disassembled, I can either see Apple doing what they did, which is to just go, "nah, we are good here." Or, they could quote him parts and labor for replacing the screen, mobo, and power supply, and let him know they will contact him if any other part fails diagnostics. I think there is a strong possibility the costs of the repair could come close to the cost of the unit.
There is a link on the video that goes to a forum discussion that says the iMac Pro certification is there, but that it might not be available in Canada.
It is actually same thing. Both are not permitted by manufacturers and both will void warranty. It doesn’t not matter if I open the phone or not, out of warranty repairs are being done.
I am sure if I have opene the phone, Lenovo will still do he out of warranty repairs.
Apple does do out of warranty repairs as well. I have had a refurbished iPhone 5, which has third party everything, including screen and battery. Apple store DID replace the battery and screen for me, and of course, I paid for both.
That appears to not be the case; not knowing that ESD dielectric breakdown is not an all or nothing mechanism.
And it is not irrelevant because design methods used in user-serviceable computers can address ESD in ways that a sealed unit that is only meant to be serviced by the factory, can't.
If you don't like Apple's policy, simply find another manufacturer for your tech devices.
But the repair has to be warranted. I wouldn’t work on it. They don’t know, can’t know, if his tear-down had other impacts. Once they repair, they would be legally trapped if a repair failed a week later. You can’t repair the computer and not be bound to warrant the fact that the computer is repaired. It’s an implied contract.
You're not listening.
If YOU open your phone and damage it, Apple will not repair it.
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Well said.
Yes, it is quite irrelevant. I can just as easily whack the electronics in my Mac Pro as I can an iMac Pro. There is zero difference. If you can't see that then it is you, I suggest, who needs an education in ESD.
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Why can't they know if he damaged other things in his tear down? Regardless if he brought it in for a damaged screen and they replace the screen that's the only work that would be warranted. If the logic board fails later on then he'll have to pay for it.
Well, I guess if he waived his claims to future warranty work I'd repair it. But it's be totally T&M (ie: no flat fee). Basically you have to check every part, which basically means you might as well replace the whole iMac given how much labor costs.
Yes, he's smart enough to fix it. The problem is he can't get the parts to fix it. Not sure why people are having such a difficult time understanding the issue. If you haven't bothered to understand the concern then you should refrain from commenting.
"I can just as easily whack the electronics in my Mac Pro as I can an iMac Pro."
Nope. Not just as easily with good design. Not saying it's impossible. It certainly is easy enough to do stupid intentional actions trying to cause ESD failure/degradation. But it can certainly be designed to mitigate with user accessibility in mind. Education is your friend.
"If you can't see that then it is you, I suggest, who needs an education in ESD."
Nice try. Being a hardware design engineer, I certainly know the difference. Seems you had no idea that ESD is not an all or nothing event, and can gradually breakdown over time.
For all the people who side with Apple, please watch this video for some insight on Apple's stance on repair's.
I opened up my iPad Air and Apple fixed it. Well, they didn't fix it but rather replaced it with another one for the cost of a new battery ($100) versus a generic repair ($250).