I'm not sure if you watched the video, but he wasn't "sent" a mac product to review. He bought it, retail. He also told Apple he is ready/willing to pay for repairs because it was their fault (they admit) and it isn't covered by warranty. The problem is that Apple has a certification requirement, but no one is certified to fix it. They can't get the parts sent or even fix it themselves. Apple may not even have a repair instruction to do this work.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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I'm not sure if you watched the video, but he wasn't "sent" a mac product to review. He bought it, retail. He also told Apple he is ready/willing to pay for repairs because it was their fault (they admit) and it isn't covered by warranty. The problem is that Apple has a certification requirement, but no one is certified to fix it. They can't get the parts sent or even fix it themselves. Apple may not even have a repair instruction to do this work.
Yep, there's nothing about the Mac Pro which would prevent me from whacking it with ESD. Period. An arc of high voltage electricity can easily hit any of the electronics which are exposed after removing the outer casing. Period.
This is just marketing. He is known for dropping things in his videos and at events. This is intentional.
They can service it.
They copy the contents of the HD over to a new machine and their machine has been 'services' for all intensive purposes under the Warranty.
Not Apples fault some no talent ass-clown decided to void his warranty.
I tried to hit the “tool” button, but it doesn’t work properly.
Name dropping....Tesla....lol.
As I said: "It certainly is easy enough to do stupid intentional actions trying to cause ESD failure/degradation."
yes it sure does. Also this thread shows the entitlement mentality of a lot of apple users.
Umm no, air filters are a consumable and replaceable part and replacing it does not violate warranties. this would be more like taking your entire engine apart - which would be violating all warranties ,then shorting out the battery and alternator, snapping hoses and belts and breaking valves, and then piecing it back together and staring up the engine with no fluids destroying the cylinders and radiator - and then expecting the dealer to just fix it. They won’t or if they did it would cost you more than just buying a new car.
If you only broke the screen Apple would fix it, - at your expense - even if you broke it intentionally, because that is just one part, but they won’t fix a machine that was completely dismantled, stripped apart and broken up with numerous sensitive parts broken and shorted out, all the guts need to be replaced because who knows what else this idiot did when shorting out the machine!
There is a HUGE difference between repairing a machine that breaks under normal use and repairing a machine that one deliberately breaks and dismantles destroying internal components in the process.
That's not how computers work. They should have, or be able to order, every single component in a computer. Why? They make the things. They have factories that have piles of these parts waiting to make it into actual iMac Pros, all they have to do is manufacture a few extra for repairs, and get them to any Apple Store that needs them. There is no excuse to be unable or unwilling to repair your own product, I don't care who the company is.
No, there literally is no difference. If a part is damaged, you replace it. That's the same whether the computer breaks under normal use, or is broken deliberately. The screen's broken? You replace it. The harddrive's broken? You replace that too. The only thing you can say is that it shouldn't be covered under warranty, which wasn't an issue here as he was completely willing to pay for it in full.
He's not attempting to obtain warranty work. He's been very clear the damage was self inflicted and he's willing to pay for it.
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It doesn't have to be intentional.
EDIT: Maybe you'll find this helpful:
Touch the metal enclosure on the outside of the Mac Pro to discharge any static electricity.
Important: Always discharge static before you touch parts or install components inside your Mac Pro. To avoid generating static, don't move around the room until you finish installing the flash storage device and slide the enclosure back onto the computer.
https://support.apple.com/en-us/HT202881
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Stop with the whole warranty arguments. Nothing about this issue is speaking to warranty work.
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Did he deliberately break it? I haven't seen anything to support such a claim.
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These sorts of stories always bring out the sorts of people who seriously make me wish I could switch to Linux and be done with this terrible community. I'm sure I'll get a few "Well don't let the door hit you on the way out" posts in response to this as well, further proving my point. Or perhaps I won't get them now that I pointed out the likelihood of getting them. Who knows.
Not how the law works in general:
Disclaimer or Modification of Implied Warranties
The Act prohibits anyone who offers a written warranty from disclaiming or modifying implied warranties. This means that no matter how broad or narrow your written warranty is, your customers always will receive the basic protection of the implied warranty of merchantability.
If Apple takes his money for repairing his computer, and returns his computer to him, they cant really limit the warranty of their work for “repairing” the computer. It is reasonable for Apple to be held accountable because they cannot nullify a reasonably implied warranty. He could say Apple’s repair caused the fault. There is simply no win for Apple to repair it. This wasn’t an accident. And he created evidence to that fact. So Apple is released by law from any requirement to provide repairs or service. This is a no-brainer for Apple. If they “fix” it, they are setting themselves up for an issue later on. It would be absolutely bad business to provide a repair, even out of original warranty to a willfully damaged and voided computer/warranty.
Wow, if i were really Bender from Futurama, I would say "Bite My Shiny Metal Ass" but i'm not so i won't.
;-)
Sure they can because they're warrantying the work they performed. If they only replace a screen then that's the work that receives warranty.
EDIT:
A replacement part or Apple Product, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.
https://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html
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But you did
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A repair is a repair. I'm pretty sure the majority of car accidents aren't on purpose, yet many get be repaired.
He can fix if he has the part. Apple refused to sell his iMac Pro’s part. That is a problem.
People watching this getting upset aren't the people buying iMac Pro's. This is a non-event.
If you think so I would recommend watching the video in post #677. It's definitely a concern.
No, because the screen is integral to the computer, and he could claim that Apple’s repair of the screen led to failure of another component. And Apple cannot waive that implied part of the service, if you read the whole post. Apple has zero risk to refuse repair. Whether or not you understand the risk Apple assumes by agreeing to repair the computer, doesn’t change that risk. No matter how small the risk is. They have no obligation to assume any risk. And intelligently, they refuse to assume that risk.
He will probably use credit card insurence to cover the out warrenty repair anyway so he doesn't care about the cost. As this is too new, too rare and too complex, also rarely breaks, Apple doesn't have a lot of technical support is reasonable from a business logistics point of view. Most Mac Pros and iMacs are manufacture engineered by firms in China, so there is a delay to get service team trained. When you order high price Apple devices online, they are sent directly from China. Even the larger capacity iPad Pros. In his case it's cheaper to get a out-warrenty replacement.