Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[LovingTeddy]

You're not listening.

If YOU open your phone and damage it, Apple will not repair it.
[doublepost=1524100513][/doublepost]

Well said.

You can go even further. If you drop your phone, droped in water and damaged itm Apple will not repair. Why not just outright not offer out of warranty repairs? Why even offer that.

This this really hard to understand. We used to able open the laptop or desktop, full the memory or hard drive out. Or I used to order upgraded processor and change processor. Manufacture still offers repairs. When is that being exception.

Apple might have right not repairs. I am glad thst he put out a video regarding about this issue. People now will think twice about purchasing Apple product. I certainly would. Imam originally planning to purchase a MacBook Pro, but I decided not to after I seen this video. I rather go with Acer or Asus that I can do upgrade.

 

[4jasontv]

He knew the rules. He broke it. I side with Apple. I have upgraded a lot of my Macs over the years but if I had broken one I would not have demanded that Apple repair it.

Apple doesn’t actually get to make the rules regarding repairs. There are laws that cover that. They can discourage it, but they can’t forbid it.

 

[pl1984]

He will probably use credit card insurence to cover the out warrenty repair anyway so he doesn't care about the cost. As this is too new, too rare and too complex, also rarely breaks, Apple doesn't have a lot of technical support is reasonable from a business logistics point of view. Most Mac Pros and iMacs are manufacture engineered by firms in China, so there is a delay to get service team trained. When you order high price Apple devices online, they are sent directly from China. Even the larger capacity iPad Pros.

I can't imagine the knowledge to repair an iMac Pro is substantially different than that required to repair a non iMac Pro.

 

[4jasontv]

No, because the screen is integral to the computer, and he could claim that Apple’s repair of the screen led to failure of another component.

That’s why they test the whole thing, not just the screen.

 

[koruki]

isn't there a new right to repair law.

 

[Altis]

Not sure if this has been mentioned, but what if this guy sells his repaired iMac Pro? And the person who buys it has problems down the road? Who do you think will get blamed?

This argument makes no sense... That's how buying anything used works. There's risk involved and you can only judge what you're getting so thoroughly.

 

[bwillwall]

if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself

Yeah he should just get the parts out of thin air...

 

[4jasontv]

I think this is the winning argument right here.

Apple can prevent a user from opening an iMac they own. They can not prevent a user from opening one they own. People have the right to repair their own devices, or higher someone to do it. Repairs should not prevent Apple from doing repairs themselves.

 

[notabadname]

See the edit in my previous post.

And again, read the whole part on the implied warranty. You posted Apple’s warranty. But Apple, try as they may, cannot narrow the scope of the implied warranty. Which could more broadly cover the entire computer they accepted for repair. I’m just telling you why they are refusing it. I know they are allowed to repair it, and could TRY to limit the warranty to the part. But the actual overall repair is also legally warranted, even if not expressly stated by Apple. And that is why they refuse. And why they should.

 

[pl1984]

And again, read the whole part on the implied warranty. You posted Apple’s warranty. But Apple, try as they may, cannot narrow the scope of the implied warranty. Which could more broadly cover the entire computer they accepted for repair. I’m just telling you why they are refusing it. I know they are allowed to repair it, and could TRY to limit the warranty to the part. But the actual overall repair is also legally warranted, even if not expressly stated by Apple. And that is why they refuse. And why they should.

You'll have to take this argument up with Apple's legal department (I assume they approved it) as it's their warranty that you agree to.

 

[citysnaps]

It doesn't have to be intentional.

True. But as I said before, it is far easier for a computer/phone to be unintentionally ESD damaged if the device is not designed to be accessed by the user.

Also, as I said before, ESD is not limited an all or nothing failure. Breakdown can occur gradually where a compromised device will go undetected and work fine, but then be the cause of a latent failure some time in the future.

That's not a situation Apple or any other manufactuer wants to be in, especially as the repair is warranted.

 

[bwillwall]

Sometimes, when you break something, you just have to suck it up and buy the thing again.

repulsive attitude. They should not make $5000 items without replacement parts available

 

[pl1984]

For those who are arguing Apple may be held liable for other issues they appear to somewhat address that in their repair policy:

Apple will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Apple or an AASP.

https://www.apple.com/legal/sales-support/terms/repair/Retail_Repair_US_Terms_Conditions.html

 

[notabadname]

That’s why they test the whole thing, not just the screen.

But a “test” is not the same as taking it home and using it. These computers are all tested at the factory, but still a percent get past the test and end up having problems when first used by the consumers, and then receive warranty work. Some of you just cant get the concept. They have NO - Zero - obligation to repair the computer. And can only assume risk, no matter how slight, if they do repair it. Just how the law works. So they will not unnecessarily assume a risk of liability. Especially when the guy has created evidence of his abuse of the computer and its warranty.

 

[pl1984]

True. But as I said before, it is far easier for a computer/phone to be unintentionally ESD damaged if the device is not designed to be accessed by the user.

Also, as I said before, ESD is not limited an all or nothing failure. Breakdown can occur gradually where a compromised device will go undetected and work fine, but then be the cause of a latent failure some time in the future.

That's not a situation Apple or any other manufactuer wants to be in, especially as the repair is warranted.

I made an edit which you appear to have not seen. I recommend you go back and check it out.

As for the all or nothing I suggest you go back and re-read what I wrote. There you'll find I said:

Furthermore ESD tends to blow out components...

Note the operative word "tends". Now can you please stop with the strawman?

 

[Markoth]

if you think you're clever enough to open it up and modify it, you should be clever enough to fix it yourself

I don't get how you're getting so many upvotes. You're flat-out wrong. You can't fix an iMac with off the shelf parts, and since Apple isn't shipping the parts to anyone, nobody can fix it. It what world is that acceptable?

But a “test” is not the same as taking it home and using it. These computers are all tested at the factory, but still a percent get past the test and end up having problems when first used by the consumers, and then receive warranty work. Some of you just cant get the concept. They have NO - Zero - obligation to repair the computer. And can only assume risk, no matter how slight, if they do repair it. Just how the law works. So they will not unnecessarily assume a risk of liability. Especially when the guy has created evidence of his abuse of the computer and its warranty.

Your way of thinking would lose a lot of businesses, a lot of business. He's a popular guy. Word of this incident will get out, and will naturally cause Apple to lose even more business. You never win by screwing over your customers. People who don't own businesses, often think like you do. Those who do, can't afford to.

 

[Michael Scrip]

29 pages.... damn I'm late to this thread...

 

[citysnaps]

I made an edit which you appear to have not seen. I recommend you go back and check it out.

As for the all or nothing I suggest you go back and re-read what I wrote. There you'll find I said:

Furthermore ESD tends to blow out components...

Note the operative word "tends". Now can you please stop with the strawman?

Not a straw man at all. Again, you don't understand the mechanisms of ESD and how degradation in compromised devices producing undetected latent failures, in the future, is really the issue.

 

[PickUrPoison]

I don't get how you're getting so many upvotes. You're flat-out wrong. You can't fix an iMac with off the shelf parts, and since Apple isn't shipping the parts to anyone, nobody can fix it. It what world is that acceptable?

My understanding: As with all Apple products, repairs/parts are available at authorized Apple service centers. I don’t think parts are available to third parties.

 

[notabadname]

I don't get how you're getting so many upvotes. You're flat-out wrong. You can't fix an iMac with off the shelf parts, and since Apple isn't shipping the parts to anyone, nobody can fix it. It what world is that acceptable?

Your way of thinking would lose a lot of businesses, a lot of business. He's a popular guy. Word of this incident will get out, and will naturally cause Apple to lose even more business. You never win by screwing over your customers. People who don't own businesses, often think like you do. Those who do, can't afford to.

Disagree. Apple isn’t losing sales because this guy is whining about destroying his computer and he cant get it repaired. Or that he destroyed a computer that is still so new to market that he cant find any replacement parts. They will be out there eventually, just like they are for the iPhone X now. The smart or average consumer isn’t destroying a $5,000 computer. And very little of America takes pity on person that is that cavalier with what equates to the value of a used car or a semester for their kid in college. There is a big difference in screwing customers, and customers screwing themselves. This is the later. Apple will be just fine and is the envy of most businesses out there. But to be sure, I’ll check their stock in morning

 

[4jasontv]

But a “test” is not the same as taking it home and using it. These computers are all tested at the factory, but still a percent get past the test and end up having problems when first used by the consumers, and then receive warranty work. Some of you just cant get the concept. They have NO - Zero - obligation to repair the computer. And can only assume risk, no matter how slight, if they do repair it. Just how the law works. So they will not unnecessarily assume a risk of liability. Especially when the guy has created evidence of his abuse of the computer and its warranty.

They became obligated when they took steps to prevent others from being able to repair it. Either they take all repairs or the make the parts available either by distributing them or allowing others to do so.

 

[pl1984]

Not a straw man at all. Again, you don't understand the mechanisms of ESD and how degradation in compromised devices producing undetected latent failures, in the future, is really the issue.

Yes, a strawman. You've been arguing an absolute when I made no absolute statement.

Now that I've dealt with your strawman how about dealing with the information I provided by Apple? Here's some additional information for your reading pleasure:

To minimize the possibility of damage to the computer components due to static discharge, it's important to wear an antistatic wrist strap while you work with your computer's memory.

https://support.apple.com/en-us/HT205041

Apple, unlike yourself, understands the risk of ESD even for systems which are intended to be upgraded by end users.
[doublepost=1524104704][/doublepost]

Disagree. Apple isn’t losing sales because this guy is whining about destroying his computer and he cant get it repaired. Or that he destroyed a computer that is still so new to market that he cant find any replacement parts. They will be out there eventually, just like they are for the iPhone X now. The smart or average consumer isn’t destroying a $5,000 computer. And very little of America takes pity on person that is that cavalier with what equates to the value of a used car or a semester for their kid in college. There is a big difference in screwing customers, and customers screwing themselves. This is the later. Apple will be just fine and is the envy of most businesses out there. But to be sure, I’ll check their stock in morning

How did he destroy it? I saw that he damaged it but I didn't see where he destroyed it. Was that at the end of the video (admittedly I didn't watch the last few minutes)?

 

[bladerunner2000]

For all the people who side with Apple, please watch this video for some insight on Apple's stance on repair's.

Last three seconds of that video is amazing.

 

[driveparty]

Fist'em in a court, Linus!

 

[4jasontv]

But to be sure, I’ll check their stock in morning

You seem to have a good understanding how bad press works.