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Apple will not fix it for money.
Apple will not sell you the individual part you need if you want to fix it yourself.
Apple forbids people who they sell parts to from reselling the needed part to you.
Apple forbids fixing broken parts or refurbishing them to reuse.
Apple has blocked replacement parts from working with later OS/firmware updates.

I feel legislation is needed to fix this.
 
So is Apple refusing to repair it at all, or merely refusing to repair it under the terms of the 1-year warranty or AppleCare he may have purchased?

The former seems odd, as I would assume they would simply charge him for the work. The latter seems completely reasonable, as why should Apple repair this damage free of charge when it was caused by the user disassembling the product (which is against the terms of service).
It’s the former, it is really strange and quite worrying considering the price and market of this product.
 
This is a horrible policy from Apple. Even if damage is the user’s fault, they should be willing to repair their products as long as the customer pays for it. Imagine if your car dealership refused to fix your car simply because you had opened the hood to replace an air filter and somehow caused damage. With this policy Apple is saying ‘screw you. enjoy your $5,000 paperweight’. Ridiculous...

I don't think there is anything wrong with the policy... why should Apple expend the resources to repair something that was broken (taken apart) on purpose by an uncertified person. If it was broken in the box or Apple was negligent, then I would fully support the complaint. He, however; made the choice to take it part knowing full well the risk(s). Apple is not alone in their policy... maybe he should have bought stupidity insurance of get his show to buy him a new computer...
 
Linus: Apple would you repair this iMac Pro that we wrecked. We pay anything. Please?
Apple: No
Linus: Would you sell us the spare part we can repair it?
Apple: No
Linus: Would you sell that spare part to 3rd party repair shop that they can repair it?
Apple: ..I..
 
If you watch the whole video, he is completely willing to pay for the repair, knowing it was their fault. However, the only part supplier is Apple, and they refuse to make it available. Imagine you bought a car, and while upgrading the headlights, broke one, then were never able to drive it again because the only one company had the part and refused to repair or sell you a replacement.
 
Right to repair laws are needed!!

A right to repair law is needless when you have the option to just buy something else. Apple's products come closed off, for the most part, to outside repair. This isn't a new policy that is just catching people off guard, so why someone would be surprised by it at this point is beyond me.

Do I wish they were less restrictive? Sure. But it is what it is and if the consumer doesn't like it, then there are plenty of other places to buy a computer, phone or tablet.
 
He's a YT millionaire and is just whoring for more more clicks, and you just gave it to him. What a drama queen. #histrionics
No, it’s quite an important matter. I’m guessing you have no clue who he is/what his channel is like? Probably took one look at the PC related content and started bashing away at the keyboard. What a drama queen.
 
Screw him. He's breaking warranty and makes enough money from ads.

The whiner isn't even the PC expert he pretends to be. Back when we were adding an FPU to our 68030s and 386s this guy was probably 2 years old and couldn't pee on his own. Anyone can make the same videos as he does.

Don't send him any Macs to review.

What does warranty have to do with any of this? Did you not even read the headline before posting a knee jerk response?

And why the hate towards him? He can't be a PC expert because he's younger than you? Judging by your example, you probably couldn't even say "Apple" back when I was building a II+ and then a ][e by buying a completely blank mainboard, sourcing all the components and soldering the thing together. Getting a suitable clone ROM that actually worked but wasn't pirating Apple's chips directly was quite a challenge and different PCBs worked with different ROM versions. Once that was done, it was time to start on the 80-column card and floppy drive controller.

So if you're too young to have experienced that, I should say you can't possibly be the PC expert you pretend to be?
 
Jeezus man. The cost of repair would probably outstrip the cost of a new machine. New display, replacement PS and MB-- possibly other components. I've not included the airline ticket for the Chinese factory worker(s) need to be flown in to do the work.;)
 
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I would be thrilled if my car dealer refused to service cars that were broken by idiots taking them apart, because I hate that it takes several weeks to get an appointment at the Tesla dealer for service and servicing idiots like that can only make the delays worse.
Most people are enthusiastic about Right To Repair laws. It's weird seeing comments against them from people who aren't associated with the auto industry.
 
There’s something about this guy I really don’t like. I get major douche vibes from him and he seems overly obnoxious.
I suggest you watch his other videos.

Judging him by a rant video about a $5000 product not being repaired weeks after purchase might not be accurate. And considering it’s a video about Apple as well, those traits would be present.
 
It seems that nobody actually watched the video and understands what the story is...

The main point is that Apple refused to ship the replacement parts to an authorized third-party reseller because working on the iMac Pro requires a special certification that doesn't even exist yet, and it sounds like no repair instructions have been written either. Assuming this is actually true, that's quite unimpressive of Apple to release a product that they themselves don't even know how to fix.


That sucks. Although I am no longer surprised by Apple. I was hit by a drunk driver and my phone flew out of my hands while I had a seizure. Apple said I purposely broke my phone on purpose and refused to repair it.
 
I don't think there is anything wrong with the policy... why should Apple expend the resources to repair something that was broken (taken apart) on purpose by an uncertified person. If it was broken in the box or Apple was negligent, then I would fully support the complaint. He, however; made the choice to take it part knowing full well the risk(s). Apple is not alone in their policy... maybe he should have bought stupidity insurance of get his show to buy him a new computer...

I don't see how "uncertified" affects the argument here. As per Apple, almost all of its users are "uncertified", so if a user breaks a part or more, they can't get the computer repaired? How user-unfriendly is that?
 
So is Apple refusing to repair it at all, or merely refusing to repair it under the terms of the 1-year warranty or AppleCare he may have purchased?

The former seems odd, as I would assume they would simply charge him for the work. The latter seems completely reasonable, as why should Apple repair this damage free of charge when it was caused by the user disassembling the product (which is against the terms of service).

I agree the latter would be completely reasonable. It seems like it's the former though, Apple is refusing to repair it at all. I don't know why Apple doesn't just quote him the full replacement cost and take a new iMac Pro off the shelf to hand to him though.
 
Screw him. He's breaking warranty and makes enough money from ads.

The whiner isn't even the PC expert he pretends to be. Back when we were adding an FPU to our 68030s and 386s this guy was probably 2 years old and couldn't pee on his own. Anyone can make the same videos as he does.

Don't send him any Macs to review.
Let’s be honest, his views on Apple and PC bias is a reason your saying that. The truth is, it’s not about who this has happened to, it’s about the fact that it’s happened.
 
On one side, they knowingly took apart the iMac Pro (voiding warranty) but on the other end, 3rd party repair shops should have access to the parts as necessary for these rare incidents so that customers can pay for out of warranty repairs.

Also, 1.4 million views in less than 24 hours. Regardless of Linus's right/wrongness, this is a text book PR nightmare.

Nightmare? The people watching Linus Tech Tips are already biased against Apple, so I doubt this will change any minds.
 
I would understand Apple refusing to honor the warranty, but I don't think they have the right to deny a repair that is out of warranty. They may suggest that it wouldn't be economical to repair, but it shouldn't be denied.

This would be like buying a Ford Mustang, disassembling it and reassembling it. Then something breaks that is your fault in the process of reassembling it, Ford would still be obligated to repair it, at your cost of course, but they wouldn't be allowed to refuse to service it at all. Same thing here.
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So is Apple refusing to repair it at all, or merely refusing to repair it under the terms of the 1-year warranty or AppleCare he may have purchased?

The former seems odd, as I would assume they would simply charge him for the work. The latter seems completely reasonable, as why should Apple repair this damage free of charge when it was caused by the user disassembling the product (which is against the terms of service).
They are refusing to repair it at all, even he said he expected to pay for the repairs as it wouldn't be covered under warranty.
 
"Pro" when it comes to hardware refers almost as much to the service and support infrastructure that backs it as it does to the hardware itself.

A Dell server is unremarkable in most ways and very expensive.

The reason to buy it is that for every server that Dell sells, they guarantee to keep replacement components for it on the shelf for the duration of the warranty and/or support contract. Those parts gather dust on the shelf for years in most cases and then are recycled.

What it means is that when your Dell Pro server or workstation goes down, you have anywhere between guaranteed 24-hour depot return-to-service and guaranteed 4-hour onsite return to service.

Dell literally drives to your site, with the part, and gets you back working within 4 business hours.

Meanwhile, gaming companies and fruit companies are slapping the "Pro" moniker on all manner of high-margin sparklies these days.

Imagine if a real enterprise had deployed these, only to find out that when they break the employees using them (and the projects dependent on them) stand to lose weeks of productivity.

Insane.
The 3-year on-site next business day standard warranty is a big reason there is sticker shock on Dell's Business/Enterprise hardware. You can even tack on accidental damage that covers, you guessed it accidental damage. The ProSupport and higher tier warranties are even nicer but the again you pay for it. It's like having a computer emergency room.
 
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