You clearly have no understanding of the situation, it’s not about being able to fix it, it’s about getting the parts. And it’s supposed to be a pro machine.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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Apple will not fix it for money.
Apple will not sell you the individual part you need if you want to fix it yourself.
Apple forbids people who they sell parts to from reselling the needed part to you.
Apple forbids fixing broken parts or refurbishing them to reuse.
Apple has blocked replacement parts from working with later OS/firmware updates.
I feel legislation is needed to fix this.
Apple will not sell you the individual part you need if you want to fix it yourself.
Apple forbids people who they sell parts to from reselling the needed part to you.
Apple forbids fixing broken parts or refurbishing them to reuse.
Apple has blocked replacement parts from working with later OS/firmware updates.
I feel legislation is needed to fix this.
It’s the former, it is really strange and quite worrying considering the price and market of this product.
I don't think there is anything wrong with the policy... why should Apple expend the resources to repair something that was broken (taken apart) on purpose by an uncertified person. If it was broken in the box or Apple was negligent, then I would fully support the complaint. He, however; made the choice to take it part knowing full well the risk(s). Apple is not alone in their policy... maybe he should have bought stupidity insurance of get his show to buy him a new computer...
Linus: Apple would you repair this iMac Pro that we wrecked. We pay anything. Please?
Apple: No
Linus: Would you sell us the spare part we can repair it?
Apple: No
Linus: Would you sell that spare part to 3rd party repair shop that they can repair it?
Apple: ..I..
Apple: No
Linus: Would you sell us the spare part we can repair it?
Apple: No
Linus: Would you sell that spare part to 3rd party repair shop that they can repair it?
Apple: ..I..
If you watch the whole video, he is completely willing to pay for the repair, knowing it was their fault. However, the only part supplier is Apple, and they refuse to make it available. Imagine you bought a car, and while upgrading the headlights, broke one, then were never able to drive it again because the only one company had the part and refused to repair or sell you a replacement.
A right to repair law is needless when you have the option to just buy something else. Apple's products come closed off, for the most part, to outside repair. This isn't a new policy that is just catching people off guard, so why someone would be surprised by it at this point is beyond me.
Do I wish they were less restrictive? Sure. But it is what it is and if the consumer doesn't like it, then there are plenty of other places to buy a computer, phone or tablet.
No, it’s quite an important matter. I’m guessing you have no clue who he is/what his channel is like? Probably took one look at the PC related content and started bashing away at the keyboard. What a drama queen.
What does warranty have to do with any of this? Did you not even read the headline before posting a knee jerk response?
And why the hate towards him? He can't be a PC expert because he's younger than you? Judging by your example, you probably couldn't even say "Apple" back when I was building a II+ and then a ][e by buying a completely blank mainboard, sourcing all the components and soldering the thing together. Getting a suitable clone ROM that actually worked but wasn't pirating Apple's chips directly was quite a challenge and different PCBs worked with different ROM versions. Once that was done, it was time to start on the 80-column card and floppy drive controller.
So if you're too young to have experienced that, I should say you can't possibly be the PC expert you pretend to be?
Jeezus man. The cost of repair would probably outstrip the cost of a new machine. New display, replacement PS and MB-- possibly other components. I've not included the airline ticket for the Chinese factory worker(s) need to be flown in to do the work.
Most people are enthusiastic about Right To Repair laws. It's weird seeing comments against them from people who aren't associated with the auto industry.
I suggest you watch his other videos.
Judging him by a rant video about a $5000 product not being repaired weeks after purchase might not be accurate. And considering it’s a video about Apple as well, those traits would be present.
That sucks. Although I am no longer surprised by Apple. I was hit by a drunk driver and my phone flew out of my hands while I had a seizure. Apple said I purposely broke my phone on purpose and refused to repair it.
So they'll do a paid repair if you accidentally whack the screen but not if you accidentally break it during disassembly. Why do they care? Sounds like they're boycotting anyone who tries disassembling things.
I don't see how "uncertified" affects the argument here. As per Apple, almost all of its users are "uncertified", so if a user breaks a part or more, they can't get the computer repaired? How user-unfriendly is that?
Well, if Apple doesn't ship them the parts, how could they?
I agree the latter would be completely reasonable. It seems like it's the former though, Apple is refusing to repair it at all. I don't know why Apple doesn't just quote him the full replacement cost and take a new iMac Pro off the shelf to hand to him though.
They’re a business, frankly they can do as they wish (so long as it doesn’t hurt anyone) in my opinion. You don’t have to buy the products, after all.
Let’s be honest, his views on Apple and PC bias is a reason your saying that. The truth is, it’s not about who this has happened to, it’s about the fact that it’s happened.
Nightmare? The people watching Linus Tech Tips are already biased against Apple, so I doubt this will change any minds.
Corporation greed has no limits…
Apple Sued an Independent iPhone Repair Shop Owner and Lost
https://motherboard.vice.com/en_us/...independent-iphone-repair-shop-owner-and-lost
Do not get me wrong. I love the Mac, but some Apple policies are just not fair!
Apple Sued an Independent iPhone Repair Shop Owner and Lost
https://motherboard.vice.com/en_us/...independent-iphone-repair-shop-owner-and-lost
Do not get me wrong. I love the Mac, but some Apple policies are just not fair!
I would understand Apple refusing to honor the warranty, but I don't think they have the right to deny a repair that is out of warranty. They may suggest that it wouldn't be economical to repair, but it shouldn't be denied.
This would be like buying a Ford Mustang, disassembling it and reassembling it. Then something breaks that is your fault in the process of reassembling it, Ford would still be obligated to repair it, at your cost of course, but they wouldn't be allowed to refuse to service it at all. Same thing here.
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This would be like buying a Ford Mustang, disassembling it and reassembling it. Then something breaks that is your fault in the process of reassembling it, Ford would still be obligated to repair it, at your cost of course, but they wouldn't be allowed to refuse to service it at all. Same thing here.
[doublepost=1524073264][/doublepost]
They are refusing to repair it at all, even he said he expected to pay for the repairs as it wouldn't be covered under warranty.
the headline is pure clickbait...he acknowledged that and was WILLING TO PAY FOR IT....but they have no mechanism to handle this.
terrible job by the MR staff in posting it.
terrible job by the MR staff in posting it.
The 3-year on-site next business day standard warranty is a big reason there is sticker shock on Dell's Business/Enterprise hardware. You can even tack on accidental damage that covers, you guessed it accidental damage. The ProSupport and higher tier warranties are even nicer but the again you pay for it. It's like having a computer emergency room.