What?!?!
I'm subbed to the channel and I use Apple products, his iMac Pro review was fantastic.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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What?!?!
I'm subbed to the channel and I use Apple products, his iMac Pro review was fantastic.
Well, for a blank check, just buy another one. Done deal.
It’s absurd and shows a complete lack of critical thinking on the part of so many people. If Apple can arbitrarily refuse to repair this guy’s machine, they can refuse to repair anyone’s machine. There’s absolutely no good reason to refuse a PAID repair. This seems personal, petty, and vindictive to me.
I’ve never seen this kid’s videos before and I find him highly annoying, but there’s no good reason to deny his repair. This is another reason to avoid Apple products if you’re a “pro”. In addition to the crazy new security measures that can brick an iMac Pro, we now have to worry about Apple arbitrarily refusing to fix a $5K+ machine.
Read what you just wrote. It's that 3rd party repair companies can't do the repair currently. Apple themselves can and do offer it. He just didn't want to go that route.
This is all done on purpose to get more views and make him piles more money.
Apple, ship the parts to the store, get the computer back, repair it and collect a fee, BEFORE the anti-Apple sentiment open fire on you collectively.
Seriously, where is Apple's PR team!?
Seriously, where is Apple's PR team!?
Linus is just trying to expose a huge flaw on Apple repair-costumer service. He is not asking for a warranty or anything, he is just asking Apple to fix it at whatever cost. But Apple refuses.
He thought apple was clever enough to repair it, but he got unlucky there as well.
Nice post. Nice nickname. So...how's the weather in N.Korea ?
Money is obviously no object here. It is the principle of the thing.
Linus fails to realize that Apple does not want next year's video to be about how The New iMac Pro caught on fire and burned my house down.
Sure they damaged the internals, sure they paid out of repair for the glass, but something on the inside is now damaged, how does Apple prove that in a court? They cannot.
I would not risk it either.
Sure they damaged the internals, sure they paid out of repair for the glass, but something on the inside is now damaged, how does Apple prove that in a court? They cannot.
I would not risk it either.
As long as you guys keep buying iMacs, Apple has no incentive to change their business practice.
You are not familiar with the species Maccus Fanboium, I take it?
Money is easy to come by. The fewer the morals, the easier the money.
See our politicians for specific examples.
What a strange headline. "But" does not mean the same thing as "because." He voided the warranty because he disassembled the computer and broke it. No buts about it.
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Ok fine, lets say you bought a brand new car, but you didn't like the stereo, or you changed the oil filter, or you swapped out tires. So then the dealership/manufacturer are like apple and say well because you swapped out some stuff that wasn't stock, we won't service the vehicle even at a cost?
Think about it. Yeah they could buy another one, but why can't us customer's simply buy a part from Apple to fix this? Linus could fix it, easily! But they can't get the part.
Think about it. Yeah they could buy another one, but why can't us customer's simply buy a part from Apple to fix this? Linus could fix it, easily! But they can't get the part.
I am not going to give an annoying whiny rich YT "star" more views.
The story says, they have "limited availability of replacement parts", beyond that is tin foil hat territory.
A third party repairing it would completely cover Apple in court. This argument is nothing.
Most companies that disassemble or tear-down Apple or other products for commercial reasons (iFixit) do NOT make claims like this to fix the product they broke.
That Apple will be liable for a product they fixed is the continuation of the issue. I can't get parts for my 1985 Accord - and might not be able to get parts for a 2019 Rolls Royce Phantom either. Respectively, not produced anymore and too new to have enough supply yet to distribute. Not a consumer rights issue at all.
I did not visit the YouTube site at issue here.
Does it void the warranty by just taking it apart? Not in the US (according to information put out recently by the FTC) but is this guy in the US or Canada? I wonder what Canadian law says about that?
The mere action of breaking a seal (printed with a warning) or disassembling or repairing/modifying an electronic item does not void the warranty. If the manufacturer says so, they're wrong and the law is on your side. On the other hand, if you do and you break something or cause damage my your actions, that is not covered.
There's no way to guarantee what all is broken. If the service provider takes responsibility for the device and the complete damage is not documented, what's to stop the customer from claiming that it was damaged by the provider?
You can’t fix a shattered screen. No one can. It needs to be replaced and Apple won’t do it, even for cash.
Even if you defend Apple, doesn't it bother you, even a little, that you paid 5K for a computer and the company that sold it to you, refuses to fix it and doesn't provide spare parts? (doesn't matter in how you damaged it)
No he used to work for NCIX, an PC component and Electronics retail business. He was in their media team that had the NCIX Tech Tips channel. He's very knowledgeable of technology and its components, with knowledge on PCB diagraming to software architecture.