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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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Its not about being able to buy another one, it’s about the fact that this has happened and frankly, it’s unacceptable. Now if the parts are able to be sourced and it’s able to be fixed by a third party, then it’s not as big of a deal as it would be.
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He didn't ask Apple to fix it under warranty, he just wanted to PAY THEM to fix it.
I’m sure other replies will echo your sentiments.....
If, like you, they have just read the title before commenting.
cause apple can't do anything wrong for some people on this forum. it's so sad. just pure apple love and not one bit of common sense
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People always called me an Apple Fanoby, but the level of defending Apple that is happening here is kinda sad.
They dropped the display and broke it (and perhaps something else). Apple doesn't want to service it for reasons they chose and I have to respect that.
I tried to watch one video a couple of years ago and immediately turned it off. Doesn't surprise me he's making a stink about something he and his team could have avoided if they did not tinker with the iMac Pro to begin with.
In this case, I side with Apple. Even if Linus isn't the personality he projects, I'd still side with Apple.
I tried to watch one video a couple of years ago and immediately turned it off. Doesn't surprise me he's making a stink about something he and his team could have avoided if they did not tinker with the iMac Pro to begin with.
In this case, I side with Apple. Even if Linus isn't the personality he projects, I'd still side with Apple.
Are you kidding? Everything is wrong with this policy. The guy broke it. The guy is willing to pay for the repair. Apple refuses to sell him parts or let him pay them or a third party to repair the machine. What happens when you break one of your devices and Apple does the same thing? There’s no justifiable reason for denying a paid repair. I get that they don’t see this as a warranty repair, but he’s not asking for a warranty repair. He’s asking to pay to have his machine fixed. This is not only absurd but should be illegal.
Does "reserve the right to refuse service" come into play here - he broke Apple's terms of service deliberately?
Even if they take the computer and replace it with a new one and charge him the full price, that particular computer might cost much more for Apple to fix.
If I use a domestic vehicle for commercial use, the insurance company (I hate them) will laugh at any claim I make, rightfully so. So, those terms might kick in here.
Anyway, this is not an issue the average Apple will face.
Have to side with Apple here. I don't blame them for not wanting to get their hands dirty in this situation.
If the customer is willing to pay out of warranty repair costs (as is the case in this story), why does it matter if the damage was accidental while the case is open or closed? In other words, what is the difference between spilling coffee on a iMac pro with the case unopened and with the case open?
This is cut and dry. The most clear argument in Apple's favor is this:
"Apple Authorized Service Providers are permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed."
"Apple Authorized Service Providers are permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed."
How is this news? It maybe a slow news day but does this really belong on the front page? Seems to me, no. It's akin to: Man runs red light, complains to judge about fine. Happens every day. Boo. Hoo. Hoo.
File under: click bait.
File under: click bait.
Sebastian needs to chill out. He’s the one at fault here.
My 2 cents is that a shop should be able to repair it, but not offer a warranty on the repairs. Since the computer was fully dissembled by someone without knowledge of how to put it back together, this seems fair. Honestly, for what was broken, and the cost of the parts + labor to fix it, I'm sure the cheapest option is to just buy a new computer.
Because there's no telling what kind of damage is done to the internals once opened by someone unauthorized.
LOL, imagine this mentality on a car... "oh i damaged the bumper on my Tesla, let me throw it away and buy another"
All current iMac Pros are currently under warranty. Like most of Apple's warranty 'repairs' their current mode of operation is to switch out the units instead of actually repairing them in house. He voided the warranty thus making him ineligible for warranty service.
The parts are not sold because that isn't Apple's current operating model nor should it be at this point in the game.
What is the issue here?
The parts are not sold because that isn't Apple's current operating model nor should it be at this point in the game.
What is the issue here?
I am sure Linus can repair it. But Apple won’t sell the the parts. Any idea where you can order a 5k iMac screen?
He is willing to pay for all parts that are needed. No one will sell him those.
Well, since LTT is one of the most popular YTer out there, Apple might have sniffed it out and Apple Marketing/Publicity dep't went along for the ride? Like, the saying goes according to Publicity 101 handbook, there is no such thing as bad publicity.
This is why I can't really follow the whole thing, whole-heartedly because as much as I wanna sympathize and be concerned, I get a sense that the whole thing is a publicity stunt and click-baiter arena. Even, though, the issue (repair/warranty/out-of-warranty/void-of-warranty/etc) is not common click-bait-y material, the presentation is.
This is why I can't really follow the whole thing, whole-heartedly because as much as I wanna sympathize and be concerned, I get a sense that the whole thing is a publicity stunt and click-baiter arena. Even, though, the issue (repair/warranty/out-of-warranty/void-of-warranty/etc) is not common click-bait-y material, the presentation is.
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The guy in the story isn't trying to avoid responsibility. He is trying to pay for repairs but Apple won't take his money.
Apple is refusing to repair it at all, on the video they even said i will give you a blank check, just fix it. And Apple refuses cause there is no spare parts and no authorized Pro level repair centers. XD!