If a company buys iMac pro and that iMac, for some reason, stops working and it needs a quick repair (since company needs it for whatever reason and on time to finish their project) and Apple says "Well we're sorry, we cant fix it because nobody is certified!" how is that normal? You dont have anybody that has official certification, you cant bring your imac to any 3rd party repair since they dont have certification and nobody is even able to obtain spare parts! Do you see how moronic this situation is?
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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Why? The guy should just buy a new product. Why would they only charge 90-95% of the cost for a new product. the man broke his own machine trying to break into a device that wasn't meant for that. He created a brick. It wasn't normal wear and tear for this device.
Certifications were available at product launch. AASP iMac Pro repairs ARE available. The AASP in question is wrong.
Messing with your own property does not mean you can not buy parts to fix your own mistakes or hire someone who can. If what you are suggesting is universally true, then we wouldn't have places like Home Depot, Amazon, iFixit, etc.
I am sure he could pee on his own when 2yo
And breaking things like that, mr. self appointed expert, he would deserve a slap.
You can order original spare parts from the car manufacturer itself. They cost more, but they will sell them to you. Will apple do that? Nope. And why? Because apple is using this excuse how "only Apple trained certified dealers can repair the mac and nobody else" yet we all rknow the news just two days ago from Norway how that policy ended for Apple.
If Apple thinks that only certified dealers can repair the macs and they are actively blocking every 3rd party repair shops from doing that, and dont want to sell ANY repair parts, then they MUST offer repair service. These are the basics of a consumer law.
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Well in case of Linus, even having someone "untrained" repairing iMac pro would be MUCH better than having nobody repairing it.
This is one of my concerns regarding this whole incident. If Apple chooses to design their goods in a way that is antagonistic to end user repairs and services, then the end users should have the option to pay a reasonable amount for such repairs and services. One can not (ethically, not yet legally everywhere) simultaneously design goods to be hostile to end user repairs AND refuse to offer PAID service when necessary. This boggles my mind.
I also find it difficult to accept that the authorized service providers simply made a "mistake" in denying him service and parts. This seems like typical late-Apple's hostility toward end user repairs and services.
All this certification stuff is bs. Apple devices aren't even that hard to repair. Literally everything Apple does is a shameless money grab with no regard for the end user. The number of people here defending this kind of behaviour is a bit unreal.
I hesitated to comment on this, but now that you've pointed it out - I agree. Apple's devices are tedious to repair due to the high integration, but are certainly not hard to repair in that the technology is unseen in other similar products, or that you need a thorough understanding of anything beyond basic technician-type knowledge.
Its apple's policy that they don't want to repair a product opened up by non-apple approved persons.
Refer to 1.8 Service Exclusions and Diagnostic Fee. in https://www.apple.com/legal/sales-support/terms/repair/generalservice/servicetermsen/
These guys could have messed up something and tomorrow once apple fixes it and it blows up for some reason all would just blame apple for this. No one will look at the other side. Apple computers are created with beauty and space saving design in mind means there are a lot of fragile and unconventional means used to achieve this. So Apple chooses to not have any one else tamper with a product they create. For me that is an acceptable reason. Everyone has a business model, and just because we don't like it doesn't mean that its wrong. We are agreeing to these terms when we buy it. Its the same with ink and printers. Do you agree that the printer inks should be as expensive as they are? That is a business model.
This is not a monopolized business, there are mode powerful machines one can build if you are that technical and if that is one's aspiration. Those should just stay away from Apple then. Isn't that simple?
Literally no company would take this case on. Its too risky. The extent of the damage is too unknown. The guy smashes his computer into a million pieces then tries to dump it on Apple to fix it. Its literally impossible. That’s why they are refusing to help him. He doesn’t know the extent of the damage and neither do we,
How is repairing a damaged Mac impossible?
Its apple's policy that they don't want to repair a product opened up by non-apple approved persons.
Refer to 1.8 Service Exclusions and Diagnostic Fee. in https://www.apple.com/legal/sales-support/terms/repair/generalservice/servicetermsen/
These guys could have messed up something and tomorrow once apple fixes it and it blows up for some reason all would just blame apple for this. No one will look at the other side. Apple computers are created with beauty and space saving design in mind means there are a lot of fragile and unconventional means used to achieve this. So Apple chooses to not have any one else tamper with a product they create. For me that is an acceptable reason. Everyone has a business model, and just because we don't like it doesn't mean that its wrong. We are agreeing to these terms when we buy it. Its the same with ink and printers. Do you agree that the printer inks should be as expensive as they are? That is a business model.
This is not a monopolized business, there are mode powerful machines one can build if you are that technical and if that is one's aspiration. Those should just stay away from Apple then. Isn't that simple?
It is about Apple's decision to not repair that is suspect here. In that same clause you pointed out - "liquid spill" is also a sufficient condition to deny repairs, yet we know and may have experienced LOTS of liquid-damaged related repairs by Apple.
Terms and conditions are also fully open to any legal challenges by either party. Any written terms and conditions is still subject to interpretations and any party unsatisfied with the outcome can contest their point in a court of law. Just because there is a written contract, doesn't mean that it is the final and correct say. It also doesn't say the the party that invoked the contract interpreted the contract legally correctly.
Apple has always promoted the idea that end users should not be servicing the products. And the accident in this video by individuals who are supposedly knowledgeable pretty much sums up why Apple takes this approach in the first place. They had “basic technician type knowledge” and managed to wreck the machine through carelessness anyway. Furthermore, shoddy third party cables, for example, frequently lead to hardware malfunctions. Imagine what poorly made internal third party components could do.
Humans are allowed to make mistakes, that's our nature, no matter how highly intelligent or skilled. If it was the case that we all need to be babied for everything we do - we'd never learn to walk, because that involves too many falls. I am highly competent in many things I do, but I expect to be able to pick up after my own responsibilities. I have experienced Apple "certified" techs screw up and Apple's QC crew screw up, to know that these things happen with Apple on all sides.
He screwed up, he owned up to it, he offered to pay for all his mistakes, he still can not get satisfaction.
Because the extent of the damage is catastrophic. It is too difficult to tell what else was damaged in the process other than “taking the customers word”. For all we know, the computer fell off a table and has many damaged components, many of which may not be visible. Down the road, a malfunction that occurs after a hypothetical Apple repair could be due to the initial damage. So Apple is better off saying “no sorry”.
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Apple’s service department does not exist for the purpose of fixing do-it-yourself jobs though. And they state this very clearly in their terms of service.
A blank check + finite number of modules inside like the board, power supply and cooling system = repairable, regardless of whatever damage.
I'm sure Apple has extensive diagnostic policies and don't just "take the customer's word". No trained technician would.
Sure they would. I asked an Apple service provider once when I brought my laptop in to service, I disclosed that I had installed an SSD long before the keyboard issue popped up. He replied "you do what you want with your machine, if you break a part, that part is no longer under warranty, you can choose to pay to repair it."
Just as well, we have laws in some countries such as the Magnuson-Moss Warranty Act in the U.S, and FTC's recent comments that "They (the companies) also can’t void a warranty if you fix devices yourself or through a third-party service." Furthermore, the FTC warned 6 companies (unnamed) against this kind of shady practice, which is already against the self-repair and warranty law in the US for decades. Lastly, we all know that the right-to-repair laws are just around the corner in the US and as far as I know, the EU.
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Its apple's policy that they don't want to repair a product opened up by non-apple approved persons.
Refer to 1.8 Service Exclusions and Diagnostic Fee. in https://www.apple.com/legal/sales-support/terms/repair/generalservice/servicetermsen/
These guys could have messed up something and tomorrow once apple fixes it and it blows up for some reason all would just blame apple for this. No one will look at the other side. Apple computers are created with beauty and space saving design in mind means there are a lot of fragile and unconventional means used to achieve this. So Apple chooses to not have any one else tamper with a product they create. For me that is an acceptable reason. Everyone has a business model, and just because we don't like it doesn't mean that its wrong. We are agreeing to these terms when we buy it. Its the same with ink and printers. Do you agree that the printer inks should be as expensive as they are? That is a business model.
This is not a monopolized business, there are mode powerful machines one can build if you are that technical and if that is one's aspiration. Those should just stay away from Apple then. Isn't that simple?
Apple computers are not full of "a lot of fragile and unconventional" internal features. Just like almost all computers, it consists of a power supply, a motherboard, some RAM (literally standard), some storage devices, some cooling, some speakers, a display, and a case.
OK, you have to take the glass panel off the device to access these things, but once you do, it's literally a case of disconnecting some cable connectors, and disconnecting some screws, and then *lifting these parts out*.
This is not brain surgery. The ignorance on this forum to how simple parts replacement on these machines are is insane. Macs, just like your washing machine, or your car, or your TV, are just machines made of modular parts. These modular parts can be visually inspected and electrically tested to ensure that they are working correctly, and they can be replaced at the customer's cost where they are not.
Apple could replace all of these components, including labour, for far less than the retail price of the machine. How many man hours do you all think it takes to tear down and rebuild an iMac Pro? I'm guessing less than 3 hours from start to finish. In fact, I'm pretty confident that *I* could do it in that time with replacement parts.
Don't forget that the retail price of the iMac includes a very, very healthy profit margin to Apple. I'd be surprised if it was anything less than 50%. That and the cost for making them lowers over time and with sales, as they amortise the expense of R&D.
Even if the techs were paid a $200k salary, that would still amount to only a few hundred dollars, which they would make back with profit if they simply took his money to repair the machine. Let's not forget this is in addition to the profit they already made when he bought it in the first place.
Stop defending modern Apple's blatant anti-consumer attitudes toward device longevity and repair. They are quickly becoming one of the worst offenders at this. It's a huge a shame because only a few years ago (~2012) they were one of the very best - they actually allowed customers to replace RAM and storage in their devices without voiding warranties, including MacBook Pros, and published guides on how to do this. Not only that but their devices were clearly designed to be easy to service!
They are now so bad that they are lobbying against right to repair bills by spreading lies and false information. They are trying to claim to lawmakers that repairing the printed circuit board on a MacBook by using a piece of copper wire soldered onto the board to replace a damaged copper wire trace (piece of copper wire) inside the board is "turning a Mac into a PC", and that any shop offering this service as a 'repair' is misrepresentation and fraud. They are suing non-affiliated third party hardware repair shops for using refurbished parts to repair customer's devices (i.e. Apple parts that have been repaired), where the customer is aware these are not new parts provided by Apple, claiming these are "counterfeit" parts.
Fight back against this absolute ********.
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They're not a charity. They are not obliged to offer repairs to anyone other than to repair in-warranty failures.
I am thinking that guys like this raise the price of Apple products and insurance.
Is it possible that they won't sell him parts simply because he is tearing up their products and demonstrating that on YouTube? It might be that they feel he is encouraging that practice to other consumers who might be tempted to try fixing their computers themselves."'
Is it not also possible that someone like this guy who promotes tearing up Apple products might use any "parts" they sell him to build something else or tear those up as well to demonstrate their capabilities?
Apple is not in the business of selling parts. Now if he wants to fix his mistakes, I'm sure Apple would sell him another intact iMacPro and he could disassemble it for spare parts. I wonder why he isn't willing to do that?
Is it possible that they won't sell him parts simply because he is tearing up their products and demonstrating that on YouTube? It might be that they feel he is encouraging that practice to other consumers who might be tempted to try fixing their computers themselves."'
Is it not also possible that someone like this guy who promotes tearing up Apple products might use any "parts" they sell him to build something else or tear those up as well to demonstrate their capabilities?
Apple is not in the business of selling parts. Now if he wants to fix his mistakes, I'm sure Apple would sell him another intact iMacPro and he could disassemble it for spare parts. I wonder why he isn't willing to do that?
Here’s a question: is Apple hardware your property? Or are you just buying a license to run macOS but it only runs on hardware purchased from Apple.
He really doesn't. When you troubleshoot gear like this, you can go round in circles causing more damage to more parts. In the case of an accidental failure, thats a risk the manufacturer adopts because its the cost of doing business. Apple has a policy to deal with faults that are too hard or too costly to repair. After a set amount of repairs, parts or inability to fix, they replace the machine with a new one. They even do it on OOW machines if they can't source parts in a reasonable time frame. Taking on that risk when the failure is your responsibility is one thing, why would they do it for someone who knowingly voided his warranty and risked damaging his equipment?
99 times out of 100, they adopt these risks even when misuse or accident damage occurs. Drop your phone and it probably just needs a screen. PROBABLY. Every now and then one will need another board too. Apple eats the risk and cost to provide good service because people drop phones.
It looks like a simple case of new display, new PSU and new logic board, and when you replace that much it probably is, but there is a high chance other parts have been damaged or mishandled and a higher chance they will fail down the line or cause the paid for repair parts to fail down the line (assuming they don't fail during troubleshooting because no repair shop in the world will take the customers diagnosis as gospel) and what looks like Apple being mean by not selling a $3000 repair is really Apple refusing to sell a repair that could cost $7000 or burn the customers house down for $3000.
Even if you could force Apple to change their policy, they would be mad not to just up the price to that of a brand new one. It really isn't worth all the potential time, hassle and trouble to them.