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I would be thrilled if my car dealer refused to service cars that were broken by idiots taking them apart, because I hate that it takes several weeks to get an appointment at the Tesla dealer for service and servicing idiots like that can only make the delays worse.

Is owning a Tesla the new "I'm vegan?"
 
Apple and their fanboys really show their love for being eco-friendly: Throw the damn broken Mac away and buy a new one! Throw all those harmful chemicals straight on another landfill! We love nature, especially when aluminium, tantalum and other harmful chemicals are rotting it away! It's all OK because Apple Campus has a few solar panels, that must off-set that ;)
 
Former genius here. I think the real issue is that if Apple fixes it then it puts the computer back in warranty. Short of replacing all the parts, they can't really be sure that nothing else is broken inside of it. I could be wrong but I expect that's the issue.
 
Sometimes, when you break something, you just have to suck it up and buy the thing again.
Wow, all isheeps are defending apple. Wake up! Apples not willing to repair the new imac pro. It doesn't matter how it breaks. They should be able too but they won't. That's insane that people would defend apple. If he's paying for the repair fix it. Wow. My next laptop won't be apple.
It's about time they fire Tim cook.
 
It would be totally unrelated, but go ahead, more nonsense is welcome. :p
The fact that Apple isn't willing to fix their products (such as an iPhone 6S with a bum battery) even out of warranty or even let people buy their own authorized parts for their own repair is bull.
So God forbid you have a scratch on one of the screws of your exploding iPhone...
 
This is a horrible policy from Apple. Even if damage is the user’s fault, they should be willing to repair their products as long as the customer pays for it. Imagine if your car dealership refused to fix your car simply because you had opened the hood to replace an air filter and somehow caused damage. With this policy Apple is saying ‘screw you. enjoy your $5,000 paperweight’. Ridiculous...

Ditto.
I understand the repair would cost a lot, but why refuse? Just ask the customer the amount of money you need, if it is too high he will decline, try to fix it himself or buy another unit.
 
Oh Apple and your parts per repair and cross repair metrics.... As a previous PSP manager I would have declined the repair to make sure we got our 175% store commission because Apple pays too little for repairs, even though this was out of warranty. Dropping PSP was the best thing we have done for our income, despite the tools we had.

PPR is another discussion... In this case just use stock parts, no impact on PPR. Why turn away a chargeable repair and then complain that you don't make enough money?
 
What is it with everyone failing to understand that he is not expecting to get this repaired under warranty and fully upfront with his asking to pay for the repair himself?

I suppose an overreaction here was inevitable. He said he knew he'd have to pay for the repair, and was fully willing to pay for it, completely uncovered by warranty, but they outright refused to repair it, regardless. Makes no sense to me.

His YouTube videos are pretty entertaining, imo. I don't get the hate.

Apple is not wrong to refuse the repair. Even if Sebastian was willing to pay for it, Apple had no sure way of knowing if them replacing a display would solve the problem. The end repaired product might now work because of some other goof up during dismantling the computer. And Apple would end up taking the flak that their repair, for which user paid a fee despite being in warranty, did not work. If users want to meddle around in ways Apple doesn't want them to, then least then can do is not expect Apple support. This complaining on Youtube is absolutely silly.
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Great policy that forces one to buy a new computer. I don't buy the excuses in the article. Sell replacement parts and let a 3rd party fix it if Apple is not interested. Anyone that thinks my way should visit http://repair.org.

This I agree. Sell parts and let third parties replace if APple doesn't want to put their stamp on repairs of tinkered around products.
 
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And Apple would end up taking the flak that their repair, for which user paid a fee despite being in warranty, did not work.


If users want to meddle around in ways Apple doesn't want them to, then least then can do is not expect Apple support. This complaining on Youtube is absolutely silly.

1) The product , after unauthorised opening, is not under warranty anymore,so the user( abuser) is liable to pay for parts + labour for repairs.
2) If Apple is worried about flak on 'beyond warranty " repairs, they should sell parts on a non-refundable basis,so that the abuser can satisfy his lust for breakage and subsequent repairs.
3) Complaining is done by everyone and when this guy is making money by complaining, why not !
 
When I worked there, policy was basically "if it's accidental damage or failure we'll repair it, if it's purposeful we won't".

Which I kinda agree with. Apple's policy is that, as said above, once they've repaired it, it's back under warranty. You've purposely chosen to disassemble a device for a few youtube hits, dropped the display (seriously?) ONTO the board, shorting out god knows what.

What damage has been done internally? Who knows. Could that short have shortened the life of the RAM? the SSD? who knows. Ultimately, he needs to take responsibility for his actions.

As for the car dealer argument - if you decide to take apart your engine block, and break it, of course they're not obligated to repair it! You have no contract stating that Apple (or the car dealer) must fix your cockups.

The annoying thing about this - he'll probably make more than enough money from that video to replace it anyway. Spoilt brat.
 
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His YouTube videos are pretty entertaining, imo. I don't get the hate.

His style just grates on me. Apple’s policy really does seem questionable, but Linus Sebastian‘s obviously exaggerated outrage and fake drama undermine the video‘s impact for me. I’d like it better if he just stuck to telling me what happened, instead of telling me how I should feel about it.
 
When I worked there, policy was basically "if it's accidental damage or failure we'll repair it, if it's purposeful we won't".

Which I kinda agree with. Apple's policy is that, as said above, once they've repaired it, it's back under warranty. You've purposely chosen to disassemble a device for a few youtube hits, dropped the display (seriously?) ONTO the board, shorting out god knows what.

What damage has been done internally? Who knows. Could that short have shortened the life of the RAM? the SSD? who knows. Ultimately, he needs to take responsibility for his actions.
He did take responsibility, all he wanted was spare parts. Seriously you people need to watch the video first, then put your love for Apple on side track, and put yourselves in his, or any other person's position, who wants to repair his mac. Because right now, his imac pro is just a 8000$( or whatever that thing costs) paper weight.
 
He did take responsibility, all he wanted was spare parts. Seriously you people need to watch the video first, then put your love for Apple on side track, and put yourselves in his, or any other person's position, who wants to repair his mac.

So if you go to a car dealer, they'll sell you a new engine block for your car will they?

Nah.

Apple doesn't sell spare parts to the public - because the machine is not user serviceable. And in fact, if you don't know what you're doing (he obviously doesn't) can be dangerous (PSUs in iMacs are bastards).

As I said, he needs to take responsibility for his actions. The cost of the display + MLB + PSU would likely exceed the cost of the machine anyway.
 
And if nobody obtains that certification, what good is it for? And why exactly would you need to have certification for spare parts?

This is why the issue is with the AASP, they should be keeping up to date with the certifications. If they don't certify Apple wont allow them to order the parts and tools needed. Would you rather having someone untrained repairing your $5k+ iMac Pro?
 
I suggest you watch his other videos.

Judging him by a rant video about a $5000 product not being repaired weeks after purchase might not be accurate. And considering it’s a video about Apple as well, those traits would be present.


At least i did watch his other video on the imac pro... After completely disassembling the imac pro you can be denied repairs. Why bother changing parts for more than the worth of the machine as new?
 
When I worked there, policy was basically "if it's accidental damage or failure we'll repair it, if it's purposeful we won't".

Which I kinda agree with. Apple's policy is that, as said above, once they've repaired it, it's back under warranty. You've purposely chosen to disassemble a device for a few youtube hits, dropped the display (seriously?) ONTO the board, shorting out god knows what.

What damage has been done internally? Who knows. Could that short have shortened the life of the RAM? the SSD? who knows. Ultimately, he needs to take responsibility for his actions.

As for the car dealer argument - if you decide to take apart your engine block, and break it, of course they're not obligated to repair it! You have no contract stating that Apple (or the car dealer) must fix your cockups.

The annoying thing about this - he'll probably make more than enough money from that video to replace it anyway. Spoilt brat.

He IS taking the responsibility into his own hands. He's willing to hand over a blank check (he is a millionaire, so money isn't an issue) to any authorized service center that is willing to either fix it, or provide parts so that he can do it. NO ONE WILL PROVIDE EITHER.

If the RAM is compromised - replace it. If the SSD is compromised - replace it. End of that story. He can and will pay for whatever is necessary. The absurdity is that he simply can not obtain service or parts as he has tried.
 
Nightmare? The people watching Linus Tech Tips are already biased against Apple, so I doubt this will change any minds.

Ironically enough, his review of the iMac Pro was largely positive. And the first time I ever heard of him was a few months ago via YouTube’s biggest Apple fangirl, iJustine:

 
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So if you go to a car dealer, they'll sell you a new engine block for your car will they?

Nah.

Apple doesn't sell spare parts to the public - because the machine is not user serviceable. And in fact, if you don't know what you're doing (he obviously doesn't) can be dangerous (PSUs in iMacs are bastards).

As I said, he needs to take responsibility for his actions. The cost of the display + MLB + PSU would likely exceed the cost of the machine anyway.

That's why many places are tabling "right-to-repair" legislations. And yes, the dealerships I have experienced will sell you a new engine block for your car. You can also buy "crate" engines from 3rd parties. Repairing car engines, even vintage has never been an issue in my mind. A buddy of mine makes good business selling modified "crate" engines directly obtained from the manufacturer.
 
He IS taking the responsibility into his own hands. He's willing to hand over a blank check (he is a millionaire, so money isn't an issue) to any authorized service center that is willing to either fix it, or provide parts so that he can do it. NO ONE WILL PROVIDE EITHER.

If the RAM is compromised - replace it. If the SSD is compromised - replace it. End of that story. He can and will pay for whatever is necessary. The absurdity is that he simply can not obtain service or parts as he has tried.

AASP's can provide repairs. The AASP he asked was wrong. Parts are available, iMac Pro's are repairable.
 
AASP's can provide repairs. The AASP he asked was wrong. Parts are available, iMac Pro's are repairable.
I do believe that it was more than one AASP that he asked. If what you say is true, then there are no excuses in my mind, sell him some parts and disavow the warranty.
 
Linus Tech Tips is a junky tech tuber. His "team" just consists of bunch of teenagers and young adults who don't know how to handle electronics properly, nor know the terminologies that encompass them. They're handled as an advertisement group by multiple companies like AMD, NVIDIA, RAZER, etc.

You really think they're well-prepared and well-handled to open an iMac Pro? No. All they know how to do is read a script given to them by companies. Not to mention that their audience is a bunch of high schoolers who proclaim themselves to be PC connoisseurs because they watch people like Linus.

Given that, am I surprised that Apple doesn't want to serve an iMac Pro that was already opened up? No. What if they were to fix one problem, but then another problem that was unaddressed because of the broken-state of the iMac Pro shows up? Or Linus and his team does an experiment where they splash water onto the iMac Pro and then bring it in again?

That being said, if this was just a typical customer who had a dead iMac Pro and was refused service, then yes, I could understand that. But with the unprofessional manner in handling electronics that Linus and his "team" brings, I could really care less.
Yeah, I can just imagine if Apple were a car manufacturer refusing to fix your car because you did an oil change yourself.
 
Ironically enough, his review of the iMac Pro was largely positive. And the first time I ever heard of him was a few months ago via YouTube’s biggest Apple fangirl, iJustine:


I think it is a stereotype or misconception that people who use PCs hate Apple gear. I see no reason why PCs and Macs can't co-exist. Both Arstechnica and Anandtech have posted glowing reviews over the last decade of much of Apple's hardware, and while there were some hateful comments from some in the comments sections, there were quite a lot of neutral and positive ones as well. I think those with the hatred must be more vocal for this stereotype or misconception to exist.
 
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