Wrong.
AASPs can fix iMac Pros. Certifications were available from December. Parts and fixtures were available from Jan/Feb.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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AASPs can fix iMac Pros. Certifications were available from December. Parts and fixtures were available from Jan/Feb.
No, there should be an option if it is fixable (yes it is fixable) and you are willing to pay to have it fixed or willing to buy the part yourself you should be able to. Let's say your new car gets into an accident (god forbid) and you can pay to have it repaired but can't afford a new car, and the dealer / manufacturer says they cannot fix it, nor can third party because they can't get the part and you cannot buy the part because it's not available should you suck it up and just buy another car?
AASPs can fix iMac Pros. Certifications were available from December. Parts and fixtures were available from Jan/Feb.
An AASP can repair it, but they can’t be forced to do so. It seems like the shop he went to wasn’t interested in taking on the job.
That would be great can I have some documentation on that please.
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If that is the case, that's bad work ethics/they don't know what they're doing. You replace the part and test, if you find something wrong (which they usually have diagnostic tools to run a test on everything that occurs on the board, then they should tell the customer whats wrong and if they have to pay more to have the work done. You see this happen everyday in Tech repair and mechanical repair shops both Manufacturer and third party...
I’m not certainly not forgetting that and I don’t think people are treating it like a dropped laptop situation. The people who are doing that are using it as a reason why Apple is justified in not repairing it. Taking a computer apart isn’t an alien concept nor is it inevitably damaging as dropping would be (physically). It’s not like there was desoldering or breaking involved, inside the components are modular, in fact it’s better than taking a modern MacBook apart which involved the removal of the battery, something that can damaged easily. The only thing that is glued in place is the display.
Consumers can unknowingly take it to a third party repair service that does exactly the same, and if something goes wrong, they’d be in the same situation.
And it’s a locked down ‘pro’ machine, somewhere down the line there may be a lot of customers that go down this route to upgrade their RAM or processor, as some iMac owners do, after it is out of warranty. As long as it’s not classified as obsolete by Apple, the reasonable expectation is that they will still be able to fix issues like a cracked display, regardless or the reason it broke.
Seems like some information might have been left out of the video. He says the display, motherboard and power supply need replacing. He omits the fact that these parts cost $5,200.
That iMac Pro has been “totaled”, as the car people would say.
I think you mean if a customer breaks theirs and then opens it up and breaks it some more. Not a likely scenario.
Linus Sebastian, who runs the popular YouTube channel Linus Tech Tips, recently shared a video in which he claimed Apple and an Apple Authorized Service Provider denied to service his damaged iMac Pro.
Either this is just stupid or awesome. If he can generate enough views with this, he probably can buy two new machines.
Still, it leaves a bitter taste after all. But who gives a ****. He certainly does not. Show me the money!
That is complete bullcrap. The lack of certification is just another typical stupid Apple excuse for forcing people to buy a new product. Much like "Oh your phone is working slowly? Yeah, your battery doesnt work properly anymore and we have to throttle CPU. Want a new battery? Well, you'll have to wait 5 months."
Apple already did enough crap so it's really easy to spot their greed.
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I normally don't side with Apple, but since when is a company legally obligated to repair a damaged device?
Don't companies have the right not to offer a repair service?
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They charge for every part you replace if its not KBB (Known bad)
No one is going to take on this repair.
How could you possibly warranty this repair when it was disassembled?
Don't companies have the right not to offer a repair service?
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Never worked for Apple huh?
They charge for every part you replace if its not KBB (Known bad)
No one is going to take on this repair.
How could you possibly warranty this repair when it was disassembled?
Apple is within their rights...until they piss off people and legislation is passed that will force them to change their policy. IMHO, it's always better to self-police yourself to keep lawmakers (who barely understand tech) from creating unintended consequences, but, hey, it's also within Apple's rights to, regulations wise, punch themselves in the face.
Just an idiot looking for publicity. Have you seen his agressive attitude? Where is it stated that companies have to fix products that have been tampered with, whether intentionally or not? Try to do that with an Android phone and see what happens. These computers are not made or designed to be taken apart, but they are made to be solid, reliable, running perfectly for years (and decades) under normal conditions. If you start taking them apart and break them, you can't expect anybody else to take responsibility for it, but yourself. There are great videos showing how to take apart Apple computer screens to fix them. If the technician in this video was so good, he would have taken proper precautions NOT to drop the screen in the first place. This is totally made up and I consider this as being fake news.
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rezenclowd3
macrumors 65816
Oh Apple and your parts per repair and cross repair metrics.... As a previous PSP manager I would have declined the repair to make sure we got our 175% store commission because Apple pays too little for repairs, even though this was out of warranty. Dropping PSP was the best thing we have done for our income, despite the tools we had.
Contrary to this whole "right-to-repair" believe, Apple's repair service is not a monopoly. They license out the right to repair to several shops across the US and in every other country they are represented in (and in even in ones they are not). If you don't want to go to Apple to have your product fixed, there are several other options you can go to and they will likely be cheaper than Apple. However, each shop has to qualify to become an authorized service partner in order to ensure that there is adequate support and the repair is done properly. Given the complex build of Apple products, this is not something any technician can or should facilitate, let alone an end-user. Hence, a certification has to be completed before you are allowed to repair an Apple device. Once certified, the shop has to order parts directly from Apple. Why? Because these are specialized parts you can't buy off the shelf. It's not like your average PC despite having the same basic function. Parts are so specialized that this even applies to different models within Apple's product line, the machine may just not boot if you ordered a part for the wrong model.
How do I know? I used to work as a certified technician at such a shop doing repairs. I've also worked for Apple directly as a Mac Genius doing service & repairs, so I'm intimately familiar with the type of work involved. And no, any layman should not be able to repair an Apple device. If you want to go ahead and do it anyway, no one is stopping you. You just cannot expect any concessions from Apple if things go south. Just man up and take responsibility for your actions. If you want a computer to tinker with and easily replace parts, buy a PC. No one is forcing you to buy an Apple. So no, no monopoly there either.
This shows how stupid you are. His screw ARE trained and ARE licensed for repairs. Most likely better then a person who "Was trained by his cousin". The issue is a mistake was made. Plain and simple. To do the tear down review they needed they had to do a risk ((Taking the front panel off while it was standing instead of flat on its back)) so they could get a decent shot of the computer. And the technician lost his grip. It happens.
And if you claim that you have never done this then this means 2 things: 1) You are lying or 2) You have barely done any repairs.
But lets say he was incompetent. Every single one of his technicians are incompetent. You are the only competent person in the world in this repair and you are world renowned for your computer expertise and so he tells apple I want YOU to repair it. That he trust YOU can do it. Apple's response is no. He wants ANYONE to repair it. He doesnt care who he doesnt care how much to repair it.
rezenclowd3
macrumors 65816
^You dont remove or install the screen on back... Use foam to hold housing at largest angle from vertical, and use painter's tape to hold and align from bottom. I put a thumb on the chin with the glass while tilting into place. The LCD replacement is 15min or less.
So, he isn't "allowed" fix it himself (or can't because "no parts") and Apple refuses to fix it, despite him being willing to pay for parts and labor?
He clearly isn't expecting Apple to fix it under warranty or on their own dime.
He clearly isn't expecting Apple to fix it under warranty or on their own dime.
If that is how apple requires it to be serviced fine all I remembered was it was suppose to be serviced as a horizontal angle not verticle to me this means laying it flat.
But my point stands: Doing it that way is the proper way of doing it and I am sure when cameras are off that is how it is done however they where filming and doing it that way makes getting a good shot nearly impossible between the shadows being thrown and trying to move around the technician while trying to keep everything in frame is near impossible. Thats why even the makers of these products when showing off the items they do it in incorrect ways. It is the only way TO show off the product.
It was a risk Linus took and it bite him in the ass and now he wants to pay to get it fixed.
I dunno if Linus reads this thread, but
I had an awkward situation, tho way less damning with 7+
I broke the SIM tray sticking a paper clip in the hole instead of a SIM ejector and was spaced out and applied too much force and the SIM hole slot looked super banged up and expanded
I went it for a SIM tray replacement a few weeks after launch, the phone itself remained undamaged, and they said the only option I had was to replace the entire phone for the entire phone cost because they didn't have a part for it
they also suggested parts would catch up a few months after release. and a while after release, I got a sim tray replacement for $9.99
so this is a way more damning situation but ...
apple should get it together on bureaucracy and doing whats right for the customer who wants to pay for the mistakes
parts not being available at release (is that the main problem?) is unacceptable for such a premium price tag product,
or did they outright deny service for opening it himself?
it sounded like a bit of both. but the parts element is notg ood
the Mac feels all but completely abandoned in my view as a side note but related note
I had an awkward situation, tho way less damning with 7+
I broke the SIM tray sticking a paper clip in the hole instead of a SIM ejector and was spaced out and applied too much force and the SIM hole slot looked super banged up and expanded
I went it for a SIM tray replacement a few weeks after launch, the phone itself remained undamaged, and they said the only option I had was to replace the entire phone for the entire phone cost because they didn't have a part for it
they also suggested parts would catch up a few months after release. and a while after release, I got a sim tray replacement for $9.99
so this is a way more damning situation but ...
apple should get it together on bureaucracy and doing whats right for the customer who wants to pay for the mistakes
parts not being available at release (is that the main problem?) is unacceptable for such a premium price tag product,
or did they outright deny service for opening it himself?
it sounded like a bit of both. but the parts element is notg ood
the Mac feels all but completely abandoned in my view as a side note but related note
lol no
LTT has more experience than the majority of the users on this forum. He's a millionaire. Why would he be trying to get more money? LTT is interested getting the tech fixed.
He WOULD fix the computer himself, as he's done with many, MANY computers before (some even documented in his channel). HOWEVER, Apple themselves (nor authorized resellers) will NOT repair said iMac Pro or sell replacement parts. He's competent enough to do most any kind of computer repair. He's only prevented from doing so for his iMac Pro by Apple. He's trying to unveil Apple's lack in cooperation when it comes to repairs, not scour the depths of YouTube for your click-bait money.
[doublepost=1524122893][/doublepost]Need I say anything about the iPhone 6/6s/7 battery problem?