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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

oyabroch! said:
I'm sorry, sorry if I came across as bitter - I am not (over this? hah! :D ). :)

Apple are not obliged to sell anything to anyone, period. People may LIKE them to, but they have NO obligation to; imagine the precedent it would set... the avalanche of requests for parts it would set off.

No. Forget it. They're NOT obliged, no matter what people daydream is fact, it ain't. Period.
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I see your perspective, but Apple (or rather AASPs) used to sell parts to end users to fix their own machines. I quoted Anandtech, a famous tech website that is decades old now. They broke a Mac Pro during review and an AASP proactively reached out to provide them with a part, with a price of course. This leads me to believe that there is something fishy with the subjectivity of the AASPs Linus approached, or that the corporate headquarters changed stance on user repairs. I think it is the latter, which is what's upsetting for me. I fundamentally support people who make every attempt to empower themselves to learn, tinker and repair for the good of themselves and the society at large.
 
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Let's have a pity party for this poor soul!

No. Retweets (several by Marco Arment - should buy a Windoze PC and shut up about MacBook Pros) and blog posts like this one are the only reason his self-inflicted damage has gotten any traction.
 
samguaiana said:
I don't know about you, but I think he would if he could actually get the parts. Did you not watch the video? Did you just come here to make an uneducated remark?
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No, but you did. His video is WRONG. As has been reported by MULTIPLE outlets, he CAN get the parts, from an authorized apple service center.

For example:

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

Rather than looking foolish accusing someone else of being uneducated, maybe you should do a little research before you name call, bub.
 
cmaier said:
No, but you did. His video is WRONG. As has been reported by MULTIPLE outlets, he CAN get the parts, from an authorized apple service center.

For example:

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

Rather than looking foolish accusing someone else of being uneducated, maybe you should do a little research before you name call, bub.
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So has there been an update? Has he gotten in contact with them, or received the correct parts? It seems if this information is correct, then there should have been an update by now.
 
Maxx Power said:
I see your perspective, but Apple (or rather AASPs) used to sell parts to end users to fix their own machines. I quoted Anandtech, a famous tech website that is decades old now. They broke a Mac Pro during review and an AASP proactively reached out to provide them with a part, with a price of course. This leads me to believe that there is something fishy with the subjectivity of the AASPs Linus approached, or that the corporate headquarters changed stance on user repairs. I think it is the latter, which is what's upsetting for me. I fundamentally support people who make every attempt to empower themselves to learn, tinker and repair for the good of themselves and the society at large.
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"used to" = past tense

Not the same as DO.
 
David G. said:
What is it with everyone failing to understand that he is not expecting to get this repaired under warranty and fully upfront with his asking to pay for the repair himself?
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Because everyone wanted to rush to comment on the first page and thus didn't bother watching the guy's video.

I also thought he was annoying and in the wrong based on the article summary, but after watching the video, although I still think he's annoying, he makes a lot of really good points and I think he's totally right. It's super bizarre that they won't sell the repair parts to anyone, or even to their own Apple store. What happens if there's an earthquake and your iMac pro gets its screen shattered by a falling snowglobe? Apparently you are SOL and the only option is for Apple to send you a new computer. Sure it'd be covered by warranty in that case, but it's insane and so wasteful that there's no option to repair something.

The guy in the video is not money grubbing or begging for a free repair. If it was $2000 I'm sure he'd be like "ok that's reasonable at least you'll repair it."
 
cmaier said:
No, but you did. His video is WRONG. As has been reported by MULTIPLE outlets, he CAN get the parts, from an authorized apple service center.

For example:

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

Rather than looking foolish accusing someone else of being uneducated, maybe you should do a little research before you name call, bub.
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I'm wondering if there's a country issue here that nobody is mentioning. Linus is based out of Vancouver, British Columbia in Canada. Apple is NOTORIOUS for being slow up in Canada. taking months / years to roll out the same services and products and often not having the same levels of support and stores as in the US. So I'm wondering at the time of filming this video and when he had issues, That the Canadian AASP's weren't licensed yet or had access to parts. Apple does Prioritize the US first.
 
evangw said:
Because everyone wanted to rush to comment on the first page and thus didn't bother watching the guy's video.

I also thought he was annoying and in the wrong based on the article summary, but after watching the video, although I still think he's annoying, he makes a lot of really good points and I think he's totally right. It's super bizarre that they won't sell the repair parts to anyone, or even to their own Apple store. What happens if there's an earthquake and your iMac pro gets its screen shattered by a falling snowglobe? Apparently you are SOL and the only option is for Apple to send you a new computer. Sure it'd be covered by warranty in that case, but it's insane and so wasteful that there's no option to repair something.

The guy in the video is not money grubbing or begging for a free repair. If it was $2000 I'm sure he'd be like "ok that's reasonable at least you'll repair it."
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Third party Apple certified repair centers have been certified since January and received parts by mid March.
 
cmaier said:
No, but you did. His video is WRONG. As has been reported by MULTIPLE outlets, he CAN get the parts, from an authorized apple service center.

For example:

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

Rather than looking foolish accusing someone else of being uneducated, maybe you should do a little research before you name call, bub.
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2017 iMac Pro is no where to be found in the Apple AppleCare service cert curriculum. https://support.apple.com/en-us/HT205332

It does say

What will I have to do to service new Mac products that are introduced after I'm certified?
AppleCare will introduce new qualification courses in ATLAS as products are introduced. You have to complete these courses to service the new products.
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Basically this points to what you mentioned, they wanted to dodge the repair. No one in the Apple retail store must've had the updated training or they didn't want to deal with the logistics. Case solved.
 
Typical entitled bratty kid. I broke my toy, fix it! Apple is not obligated to fix your mistake buddy. Next time don't be reckless with a $5000 computer. And the "oh but I'm willing to pay" argument is lame. Since you voided the warranty, it's Apple's decision whether they want to fix it or not based on the condition of the computer. They chose not to. Use your clickbait revenue and buy another computer.
 
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SuperMatt said:
Typical entitled bratty kid. I broke my toy, fix it! Apple is not obligated to fix your mistake buddy. Next time don't be reckless with a $5000 computer. And the "oh but I'm willing to pay" argument is lame. Since you voided the warranty, it's Apple's decision whether they want to fix it or not based on the condition of the computer. They chose not to. Use your clickbait revenue and buy another computer.
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Did you even watch the video before jumping on the bandwagon?

The guy is NOT claiming it under the warranty. He's simply asking the manufacture to repair it, and apple is UNABLE TO REPAIR it because they cannot obtain the part. And literally NO ONE IS TRAINED to do repair on a imac pro.

Its like if porsche released a new car and you bought it. You have problem with it, but porsche tells you SORRY we don't have any parts for this car and none of our techs are trained to work on the car. Go buy a new car.

I saw this video yesterday and thought it was pretty damn ridiculous. Came over to the forums and CANNOT believe how many dumb comments there are.

How can apple release something that they are incapable of doing after sale services on? And why are there so many clueless fanboys defending them on this??
 
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SuperMatt said:
Typical entitled bratty kid. I broke my toy, fix it! Apple is not obligated to fix your mistake buddy. Next time don't be reckless with a $5000 computer. And the "oh but I'm willing to pay" argument is lame. Since you voided the warranty, it's Apple's decision whether they want to fix it or not based on the condition of the computer. They chose not to. Use your clickbait revenue and buy another computer.
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you didn't read or watch did you?

Yes, Linus broke his own damn device. This is not a point of contention of this thread. Yes he did so and voided his warranty. Also not the point of contention

the point of the video and the point of contention of this thread is the ease of access to repair and parts for repairs. Lets forget this is Linus who is notorious for ripping apart computers, and put yourself in his shoes.

you're cleaing your desk. You somehow through fluke knock your $5,000 computer off onto the floor and the display shatters. You take it to Apple and they tell you "you did this and voided your warranty".. but you really want your computer fixed, because you spent a lot of money on it in the first place.

You offer to pay for those repairs... They tell you no
You offer to pay for parts to make the repairs yourself... They Tell you no.

what this evidences, despite Linus' own obsession for destruction, is that there's a very real possibility that Apple will refuse service to devices and refuse parts for those devices at their own discretion. As a regular user of their products, this should be a bit of an anxiety producing discovery, because while Linus' case was extreme, how many others with less extreme cases were also refused / turned away, or in some cases only left with the option of buying a new device?

Apple is allowed to do this. But as a consumer, I want to know how good their "repair shops" are before I buy, just in case "**** hits the fan". This is one case that would sour me on Apple's support, considering back when I bought my computer from them, They were notorious for having top end support. Apple's current support reminds me of Dell during the dark days.
 
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Putzytart said:
If you buy a BMW and crash it, BMW won't fix it, you'll have to find a third party repairer.
If you buy a Rolex, and drop it, Rolex won't fix it, you'll have to find a third party repairer.
If you buy a Burberry Jacket, and you tear it, Burberry won't fix it, you'll have to find a third party repairer.
If you buy a pair of Ray Bans, and you step on them, Ray Bans won't fix them, you'll have to find a third party repairer.
If you buy a Sony stereo and you break it, Sony won't fix it, you'll have to find a third party repairer. (Sony won't even fix your item if it breaks under warranty, they just will pay the bill when you get it repaired somewhere else - I know this from experience.

Yes if any of these products broke as a result of manufacturers defect, then BMW, Rolex, Burberry and every other company I can think of have to offer a repair or replacement. Otherwise if you break it you are on your own. Anyone who thinks this is Apple's responsibility needs to start bitching about every other company on the planet because this happens with everything all the time.

Honestly, this whole thing is ridiculous.
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So next time you crack the screen on your iphone, and you bring it to the apple store, they should tell you to F' off and go figure it out yourself? Sounds good.
 
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Putzytart said:
If you buy a BMW and crash it, BMW won't fix it, you'll have to find a third party repairer.
If you buy a Rolex, and drop it, Rolex won't fix it, you'll have to find a third party repairer.
If you buy a Burberry Jacket, and you tear it, Burberry won't fix it, you'll have to find a third party repairer.
If you buy a pair of Ray Bans, and you step on them, Ray Bans won't fix them, you'll have to find a third party repairer.
If you buy a Sony stereo and you break it, Sony won't fix it, you'll have to find a third party repairer. (Sony won't even fix your item if it breaks under warranty, they just will pay the bill when you get it repaired somewhere else - I know this from experience.

Yes if any of these products broke as a result of manufacturers defect, then BMW, Rolex, Burberry and every other company I can think of have to offer a repair or replacement. Otherwise if you break it you are on your own. Anyone who thinks this is Apple's responsibility needs to start bitching about every other company on the planet because this happens with everything all the time.

Honestly, this whole thing is ridiculous.
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not a thing you listed above is true.

Rolex will perform maintenance and repairs on rolex's. AND sell parts for 3rd party services to also complete the repair.
BMW will also perform much of the repairs in case of an accident. Though body work is most often 3rd party, with access to both first and 3rd party parts for repairs
Burbery? I don't know them specifically, but in the jacket realm, the store/company I buy my leather jackets from absolutely 100% repair their own jackets (Danier)
Ray Bans will fix them. I have had Ray Ban fix a pair of glasses before.
Sony will repair and will also refer to 3rd party if it's outside of their own capabilities. I have taken sony electronics to their HQ here in the GTA and they on site have sold me parts for those repairs (heck, I got an entire PS1 circuit board from them for a nominal fee after my botched soldering job)

your whole post is pure ridiculous.
 
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ROGmaster said:
LoL this is one of the most ridiculous things I've read. How old are you to be able to create such a fascinating premise?

On a more serious note Linus just needs 3 parts to be replaced. His iMac is totally fixable.
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And you know this because?

Oh wait. You don't know at all. Sorry, it's not my fault he trashed a $5000 computer. It's ALL on him. Quit making excuses for sheer stupidity.
 
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