They aren't being arbitrary. They set some rules, he knew the rules, and he broke the rules.
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Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled
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They aren't being arbitrary. They set some rules, he knew the rules, and he broke the rules.
Yes. It is his fault. He wants to fix it. The machine is repairable. What would you have him do? What would you do?
Apple won't repair it? Fine. He knows someone who can repair it. He needs parts. He can't get them. Apple will not sell them. So he has a $10k iMac Pro. Maybe he did $3k worth of damage. (Probably not that much) Are you saying he should just put it to the curb? A brand new repairable machine, that just needs PARTS to get it up and running?
So let's say he flies to China and BUYS the parts from the factory. He is STILL out of luck, because Apple is refusing to even let him repair the machine under those circumstances. They said they would pull the certification from whomever attempted it.
I am the biggest Apple fan boy in the world. I drink the Kool-Aid. I spend my money on overpriced mediocre hardware in a nice shiny package because I love OSX. I have owned some iteration of evey level of Macintosh since the Classic.
But wrong is wrong. and Apple is wrong here.
And I should vent because I STILL had 2 buy 2 PC's for VR.
Would have loved to have spent that money with Apple.
But they won't cater to MY needs.
Aloha.
Devices can be damaged beyond repair as was the case here. Apple can’t guarantee the safety of the product or that it will work as designed once fixed then its damaged beyond repair. It happens it’s not unusual. Next time don’t break the warranty.
Apple never said it was beyond repair. No one claimed it is a warranty issue either. Why the lies?
Ahh, good old Linus Ad Tips, don't get me wrong, he can be entertaining and people need to make money but this guy is pretty egregious about it, ads in the pre-roll, front and back of his videos. Plus his "Speaking of X, tunnel bear!" always made me cringe. I would not be surprised if there are ads in family videos.
You're telling me that having the screen break, which is one of the more common issues with a large "monitor" can't be repaired? on a 4000+ dollar machine?
There's more damage than a broken screen. They shorted stuff when they opened it up.
Why does everything seem like a battle with Apple these days. From bullying their own staff to treating customers like poo, it all follows a general pattern of disdain the top management have. They’ve simply become arrogant and aloof.
Make it 100%!! But denying repair or replacement due to your own shot-coming is pure evil for fortune 3 company!!
You release a product and dont have spare/skill to repair/replace is stupid.
Keep in mind that there are products for which apple will ask 99-95% of the product cost for out of warranty replacement...and you dont have to "destroy it" as well.. So why not do this here as well?
No sympathy. He looks like a complete idiot, and I have absolutely no tears to shed for this moron. He broke it, he can buy a new one. I'm sure he does quite well with his ad revenue. Most people probably don't give a crap what this dummy did and it won't affect their opinion of Apple or their propensity to purchase future Apple products.
You knowingly take a huge risk when you attempt to disassemble an Apple product. That's not secret knowledge. People are mad here because they have such unrealistic expectations that Apple should repair any of their products for any reason. So many people have abused Apple's generous policies in the past including returning iPhones that get a small scratch or dent that Apple had to draw a line somewhere. This guy openly flaunted going over that line. He should just tuck his tail between his legs and crawl back into the hole he came from. He's had his 15 seconds of fame.
You knowingly take a huge risk when you attempt to disassemble an Apple product. That's not secret knowledge. People are mad here because they have such unrealistic expectations that Apple should repair any of their products for any reason. So many people have abused Apple's generous policies in the past including returning iPhones that get a small scratch or dent that Apple had to draw a line somewhere. This guy openly flaunted going over that line. He should just tuck his tail between his legs and crawl back into the hole he came from. He's had his 15 seconds of fame.
For the record I had one of those MBP GPU repairs refused because there was allegedly signs of liquid on the optical drive. Not liquid damage, just liquid. The optical drive worked fine and the GPU failed the diagnostic to qualify it for replacement.
As for your other points, yes Apple did allow more repairs in the past. You can replace a board in an Xserve without a screwdriver if you're lucky. The sad fact is that the following list of things:
Lawsuits;
Health & Safety Regulations;
Entitlement;
Idiots who can afford expensive toys;
Have all been trending upwards for quite some time.
This is not quite true...
According to the video, Apple told him to go to an AASP to get it fixed... The AASP he went to said they CAN get the certified parts, but it has to be installed by someone that received certified MacPro training. That AASP didn’t get training yet, so they can’t just do the job. (The AASP always has the choice to turn the job down, if they find you have butchered the iMac, but it just looks like a cracked screen)
So all he has to do is find an AASP that got the training... Another Macrumors member said the repair materials has been out since March... just don’t go telling them that they’ve ‘meddled’ with it, just say it was a simple accident.
Maybe Apple’s policy isn’t very DIY friendly, but the guy seems to be overly dramatizing his ordeal before trying a few places.
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If you just watched the video, it would answer your question...
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You are completely missing the point of this...
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You seem to be missing the part where Linus is fully expecting and willing to PAY for the repair because it is their F'up. It shouldn't matter what you do to your own machine, if you are willing to cover the cost of repair, they should fix it... especially given that it's such a new machine.
Apple should of just quoted him a "repair price" that is the same as purchasing a new one. Then this whole thing wouldn't have blown up.
This is a ridiculous stance... This issue has nothing to do with Linus other than it happened to be him that had it happen and he has the ability to point it out. He knows they messed up and is willing to PAY apple for the repair and they still refuse to repair it. This is simply unacceptable in the industry, I don't give two ***** who it happened too it shouldn't have happened and apple is clearly in the wrong here.
Alas, he's had more than 15 seconds. People take his word like gospel. Thankfully, he got about 15 seconds of my time a couple of years ago and that was it.
It does not surprise me that some Apple users do not agree with Apple's standpoint here and think Apple are being ridiculous. For all my beefs with Apple recently, here I 100% agree with them. If I was in that spot, I'd be bummed, but I also would take full responsibility for the fact that I voided the warranty. And that there was no guarantee a fixed machine would be indeed be safe to use.
Now whining about the third party repair company lying about parts? That is a valid complaint and the 3rd repair company should be reported to Apple (I had to do that almost 20 years ago and Apple came through for me.)
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You're entitled to your opinion. If Apple deems it unsafe to repair a machine they won't do it. I agree with that and if I sound ridiculous to you, no worries.
I've been thought of as a lot worse here and elsewhere.Try again... Apple denied to fix it for him.
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Alas, he's had more than 15 seconds. People take his word like gospel. Thankfully, he got about 15 seconds of my time a couple of years ago and that was it.
It does not surprise me that some Apple users do not agree with Apple's standpoint here and think Apple are being ridiculous. For all my beefs with Apple recently, here I 100% agree with them. If I was in that spot, I'd be bummed, but I also would take full responsibility for the fact that I voided the warranty. And that there was no guarantee a fixed machine would be indeed be safe to use.
Now whining about the third party repair company lying about parts? That is a valid complaint and the 3rd repair company should be reported to Apple (I had to do that almost 20 years ago and Apple came through for me.)
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You're entitled to your opinion. If Apple deems it unsafe to repair a machine they won't do it. I agree with that and if I sound ridiculous to you, no worries.
The misstep here is there is nothing unsafe about fixing it. Absolutely nothing unsafe about it. Linus is also expecting to pay for the repair, even offered a blank check... just fix it. Apple said no, being OK with this type of behavior sets a very dangerous precedence. So it may be your opinion and you are entitled to it, but that doesn't make it any less ridiculous.
And being okay with his actions means that rules don't matter. We shouldn't be enabling his bad behavior.
The issue is that Aplle won’t supply the parts - even if they wanted to fix it. **** this ****. Apple have lost their soul. After 15 years of using Apple I’m done. Knowing that I serviced my own laptop to clear a spill Apple could refuse to fix my MBP. What the?!
[doublepost=1524192946][/doublepost]I can’t believe the comments in here. I have been an Apple user for 15 years. This kind of service is unacceptable. No one else could get away with this ****. They should service it - yes at his cost. But to say they won’t fix it?!
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Stop this asinine argument about rules. The "rules" that Apple set are unreasonable.
I don't think so, though. I think it's quite reasonable to set rules about what you will and won't fix. And not wanting people to mess with the insides is the sheer minimum of what they should be able to expect.
How is it bad behavior?!? He is willing to pay for the repair at whatever cost. That sounds like owning up to the mistake and just wanting to pay to get it fixed. That's being an adult and taking responsibility, not bad behavior.
How is it bad behavior to do something against the rules, where it says they won't fix it, and then go over to them and expect them to repair it? Maybe it's not about the money, maybe it's about there being a single set of rules for everyone. Maybe there shouldn't be a set of rules for the rich and another for the rest of us. I don't expect anyone to do anything if the rules say they won't.