Popular YouTuber Says Apple Won't Fix His iMac Pro Damaged While Disassembled

[bladerunner2000]

I’ll let you know when I ever see any logic in your posts.

It seems to be going over head because this thread is littered with logic from me and many other users.

However...

ANSWER THE QUESTION:
When did I ever predict an Apple downfall?

 

[jimmy_uk]

It seems that nobody actually watched the video and understands what the story is...

The main point is that Apple refused to ship the replacement parts to an authorized third-party reseller because working on the iMac Pro requires a special certification that doesn't even exist yet, and it sounds like no repair instructions have been written either. Assuming this is actually true, that's quite unimpressive of Apple to release a product that they themselves don't even know how to fix.

Looks like you didn't read the article above.

 

[Regime2008]

If you fix a component or wire in your Mac computer, it no longer is a Mac, but now a PC. The logic (or lack thereof) in that thought process is mind boggling!

 

[BoulderAdonis]

Hah! I don't believe that for a second.

Not sure what there's not to believe: You don't read financial statements? Or, you just think they are lying in them?

Apple Gross Profit Margin:
Data for this Date Range
June 30, 2016 38.02%
March 31, 2016 39.40%
Dec. 31, 2015 40.10%
Sept. 30, 2015 39.90%

Microsoft Gross Profit Margin:
Data for this Date Range
March 31, 2017 63.51%
Dec. 31, 2016 61.66%
Sept. 30, 2016 64.23%
June 30, 2016 61.29%

 

[Appleaker]

At least i did watch his other video on the imac pro... After completely disassembling the imac pro you can be denied repairs. Why bother changing parts for more than the worth of the machine as new?

Being denied repairs because you took the product apart, especially when the product is a ‘workstation’, is unacceptable. Being denied warranty repairs because of it is acceptable. This is not something to accept. Even Apple don’t usually care whether you’ve taken the product apart beforehand. In this case, they still took it in but were denied the parts, either because of the reason behind it or because there is a shortage. An Apple response would clear this up. They wouldn’t be changing parts for more than the worth of the machine, that’s not really possible although would ultimately depend on Apples repair pricing.

 

[4jasontv]

I’ll let you know when I ever see any logic in your posts.

Be nice.

 

[mooreaa]

I have a question. If i bought one of these things and were moving it around to lets say a photoshoot and I dropped it on the screen, are you saying that I could not pay apple warrantee fees to just get the screen replaced? I don't quite understand the policy here as it is a workstation and damage can occur.

To put in in perspective, if you total your DJI drone crashing it ripping an arm and camera off, DJI will service your drone and get it back into flying condition. you just have to pay for parts + labor.

I know Apple doesn't give a **** about their computer customers any more, but this is sorta a big deal in my book.

 

[Brammy]

If i bought one of these things and were moving it around to lets say a photoshoot and I dropped it on the screen, are you saying that I could not pay apple warrantee fees to just get the screen replaced?

No. The issue -- as noted in the email he referenced in the beginning -- is Apple denied the repair because he opened the iMac Pro himself and disassembled it.

Dropping is normal accidental damage.

 

[Joe The Dragon]

I see your perspective, but Apple (or rather AASPs) used to sell parts to end users to fix their own machines. I quoted Anandtech, a famous tech website that is decades old now. They broke a Mac Pro during review and an AASP proactively reached out to provide them with a part, with a price of course. This leads me to believe that there is something fishy with the subjectivity of the AASPs Linus approached, or that the corporate headquarters changed stance on user repairs. I think it is the latter, which is what's upsetting for me. I fundamentally support people who make every attempt to empower themselves to learn, tinker and repair for the good of themselves and the society at large.

I think the stuff that corecomputers did led apple cutting off selling people parts.
https://www.geek.com/apple/apple-uses-supplier-contracts-to-shut-down-mac-clone-company-552747/
[doublepost=1524170290][/doublepost]

I have a question. If i bought one of these things and were moving it around to lets say a photoshoot and I dropped it on the screen, are you saying that I could not pay apple warrantee fees to just get the screen replaced? I don't quite understand the policy here as it is a workstation and damage can occur.

To put in in perspective, if you total your DJI drone crashing it ripping an arm and camera off, DJI will service your drone and get it back into flying condition. you just have to pay for parts + labor.

I know Apple doesn't give a **** about their computer customers any more, but this is sorta a big deal in my book.

or what about dropping apple?? an pro workstation should not be an AIO or be an AIO that is easy to fix. HP has pro systems with lots of power and next day at YOUR LOCATION repairs.

 

[Endorphine88]

I think the issue here is a little distorted.
Apple wants to make sure that they own the repair process otherwise they refuse to deal with the device if anyone else has tampered with it (Apple products are typically not designed to be disassembled or opened, that's the whole point).
Linus owns up to the fact that he willingly and deliberately voided his warranty by opening the computer up. At that point he should have pretty much taken Apple out of the equation because this meant that if anything were to go wrong (like it did) they absolutely can and will refuse to help him.
The issue with parts not being provided and third-party servicers not being trained yet has to do with the fact that this is a very special, very new, very expensive (thus rare) machine.
Apple in most cases like this will just replace a non-functional device with a functional one and deal with the broken one behind the scenes - it is more efficient, cost-effective and logistically makes sense. Should they be obligated to repair something if a customer is willing to pay - I personally don't think so. They've laid out their rules very clearly.

 

[paul4339]

- Apple wouldn't repair it because he admittedly meddled with it. So Apple told him to go to an AASP.
- The AASP said they *can* get the parts, but it has to be serviced by someone that received training in MacPro repairs -- and that particular AASP didn't get the training.

He just needs to find an AASP that has the training on the MacPro (or ask Apple what the nearest AASP that had gotten the proper training).

 

[racerxe]

He can say whatever he wants. Doesn't make it true.

"At one point in the video, after Apple itself suggested that the venue talk to a third-party shop, the group was told that training for the repair for the iMac Pro wasn't available. This is false, and likely used by the shop to dodge the repair. Training materials have been available since before the iMac Pro launched, with some components able to be ordered in January, with the rest ready in early March."

Oh cool, I totally missed that, thanks. Idk why Apple doesn't just sell the parts to him at a profit then. He wanted to do the repair himself anyway. What still bothers me is that Apple claims to care about the sustainability, but won't sell people parts, or do complicated repairs like this. Linus has no choice but to get a new computer, which is such a huge waste. It'll probably be partially recycled, but repair and reuse is always better.

 

[Marcos Cerutti]

I see a lot of you guys he should be aware and bite the dust... well, think if its your imac going south? On an accident you crack your screen.... Apple does not have parts to repair the unity... thats the issue

 

[Endorphine88]

I see a lot of you guys he should be aware and bite the dust... well, think if its your imac going south? On an accident you crack your screen.... Apple does not have parts to repair the unity... thats the issue

I would not open a $13,000 iMac myself (I'm assuming he opted for the high-spec version). If I happened to drop it and assuming I have AppleCare and then they refuse to fix it - yes, I will be pissed. But they wouldn't refuse to fix it because I would not have messed with the thing in the first place. This is the issue - he waived his right to get help from Apple when he opened the iMac himself.

 

[Regime2008]

A user from another thread posted this

Guys i have just done the same to my imac pro here in scotland (to be fair it wasnt deliberate, i just dropped the feckin thing moving it to another desk). Problem is that it belongs to my work to allow me to work from home. When i told them about it i offered to get get it fixed at the apple store myself and pay for the repair.



When i booked in an appointment etc i got the same run around from the apple store in glasgow. They said the repair has been actively refused.



So i told my work who then decided to contact their apple buissness partner (whoever that is) and they said that they would take it off our hands and get it repaired. So two weeks pass with no communications and then the imac pro turns up at my front door, unrepaired and no documentation other than a delivery note.



My Company then contacted apple through their buisness account and still no reply and no update, it is now 3 weeks later and still nothing and we now have 5 iMac pro units awaiting repair (various faults on them ranging from failed boot device to not powering on) on top of this, we have 4 iphone X's outstanding for repair (we have sent them away but not had them back).



Just so you know the company i work for can easily spend £250,000 to £750,000 in one transaction with apple and this is the service we are getting. We have just cancelled a £120,000 order and gave it to someone else as a direct result of this



Our directors have started looking elsewhere for a more permanent option so we dont have to use apple products and run into this problem again.



It seems like there is major deficiencies behind the scenes at apple

It seems that Apple will pretty much do this.

 

[venom600]

Apple has always promoted the idea that end users should not be servicing the products. And the accident in this video by individuals who are supposedly knowledgeable pretty much sums up why Apple takes this approach in the first place. They had “basic technician type knowledge” and managed to wreck the machine through carelessness anyway. Furthermore, shoddy third party cables, for example, frequently lead to hardware malfunctions. Imagine what poorly made internal third party components could do.

John Deere uses the same logic to stop farmers from working on their tractors. Apple can promote that idea all the want to, but there's a reason why right to repair legislation is gaining so much momentum. If the company can repair it and it isn't hazardous, a qualified user should be able to repair it by paying for the appropriate parts either first party or aftermarket. What shoddy aftermarket components can do to his computer isn't your concern.

 

[ericinboston]

They are willing to repair it themselves but they can't get Apple or an authorized 3rd party to sell them the required parts

I am very late to this thread...but I agree in that, he admits to breaking it and wants to have it repaired. The problem (if true as you say) is that Apple and 3rd authorized parties will NOT sell him the parts directly and it seems that 3rd parties won't fix it (he would pay the shop). I don't understand that methodology...what's the difference if the computer fell over accidentally or he took it apart? It's still broken. He's still willing to pay for parts and service.

I can somewhat understand Apple and 3rd parties not selling HIM the parts directly and letting him do his own repair...he's not trained, could electrocute himself, there are probably no instructions, etc. But he SHOULD BE ALLOWED TO PAY Apple or an authorized repair shop to repair it for him.

 

[gavroche]

I don't think your analogy works. It is also the owner's prerogative to take the check from the insurance, minus the salvage cost, and go get the car repaired anyway. You may have safety issues, but that is between you and the licensing agency, not the insurance company. They may refuse to insure it going forward, but again, you still have the option to get it fixed. Apple isn't an insurance company. They aren't looking at the broken screen and saying it would cost more to fix. They are refusing to provide access to the parts or the service personnel (both their own and qualified third parties). They are being very anti-consumer, because it isn't like he can go anywhere else and buy the replacement part and pay to have it installed.

Also, you can't tell me the cost of the screen and reassembly is more than a new one. They take the standard version iMac apart all the time for hard drive failures and many other issues. They aren't radically different.

Perhaps you missed the part of the article where they tell you that the damage is not limited to the screen.
"Towards the end of the video, Sebastian also says the iMac Pro requires a new logic board and power supply unit, suggesting there may have been a short circuit that caused damage to internal components as well."
So clearly the damage is much more extensive than you suggest or probably realized.
And you also must have missed the part where they can decline to repair where they feel they run the risk of not being able to open and repair.

 

[HarryWild]

Bring it to China and one of the assemblers can get the parts and do the job in his/her spare time! It is nothing to get these parts where they are manufactured! LOL! No certification needed either.

 

[calderini]

Because 99.99% of people are not able to fix anything. They simply think they can, probably like this idiot Sebastian. "Hey look people, look at me.look what I can do...oops I dropped it, Now I've broken it..DOH!"

I have lost count, literally, of the amount of people who all though they were computer geniuses and yet they failed miserably to even come to 10% of that ability.

People should all know their place and stop with the dam ego's. You all know diddly bumpkin squat and at best you quote something from Wikipedia and then pretend you know what you are on about. He messed the iMac pro up and was his fault. He therefore should not expect Apple to pay for his stupid arrogant mistakes. He should either pay up or shut up.

Another dweeb who did not watch the video and can't understand the problem. He wants to pay up, that's why he won't shut up.

 

[Lennyvalentin]

In the end, Apple has to draw a line somewhere, and not everyone will agree with it.

This is a bizarre statement with authoritarian-apologist angles to it.

This Sebastian guy is an Apple customer who says he's willing to pay to have his Mac fixed; Apple should fix the goddamned computer. No ifs or buts. Declining shouldn't even be a legal option for them, especially considering how downright near-impossible iMacs are to fix by customers themselves.

 

[Michael Goff]

This is a bizarre statement with authoritarian-apologist angles to it.

This Sebastian guy is an Apple customer who says he's willing to pay to have his Mac fixed; Apple should fix the goddamned computer. No ifs or buts. Declining shouldn't even be a legal option for them, especially considering how downright near-impossible iMacs are to fix by customers themselves.

Wait. You complain about authoritarian angles and then say Apple should have no choice as to what they repair and what they don't?

 

[calderini]

Linus is a pre-Madonna and doesn't deserve to have his iMac Pro repaired after he broke it.

I...can't....even......gah.....

 

[Tapiture]

I don’t see why Apple should deny service altogether. They should offer to repair it for a cost as they feel fit.

 

[Lennyvalentin]

then say Apple should have no choice as to what they repair and what they don't?

No. Corporations should not have the ability to arbitrarily discriminate against anyone, especially not their own customers.

Also, Apple is a commercial entity which sells custom boutique computers, their customers have no other source to turn to for repairs. You could maybe make a case for them being able to decline (for what valid reason, seriously?) if people could just go to a mom and pop corner PC repair shop to get the job done there, but that's not really a realistic alternative now is it? Not when the whole $5000 computer is glued shut and every single part in it short of the CPU and memory sticks are proprietary.