Originally posted by hose this!
Consumers have every right to make demands as they see fit. Apple and everybody who works for them has a salary and a job to look forward to because we, the consumers, support them. It is not the other way around.
Motorola may be at fault for not delivering processors on time, but if Apple bills itself as a computer company, then they are ultimately responsible for delivering computers on time. Fine if they aren't the ones manufacturing processors, but whose decisions (and a bad one at that) was it to rely on a single manufacturer for such a critical part? At the very least, they should at least communicate with their customers about when they can expect new products. This is just a good, decent way of running a business - any business.
As far as all this nonsense about Apple not having a responsibility to deliver or reveal updates to their products in a timely manner, all I have to say is that the people who are positing these comments probably don't have a reliance on their computers (for work, life, etc.).
Not only that, but such practices are bad bad business. Imagine going to a grocery store for milk. They're out. You ask the guy behind the counter, "Hey, I'd like some milk - when are you going to get more in?" The guy looks at you indifferently and says, "We may be getting some in, but even if I knew, I'm not going to tell you when." So you leave in a huff and say "Well, I'm never going to shop THERE again. Especially when I can just go down the corner to the next store and buy..."
...but then that's the point. You really can't do that with Macs, can you? You do rely on a single supplier of computers to run the software you want, and in that sense - though perhaps not in totality - Apple IS a monopoly. To say that Apple in even the smallest way is not is completely ridiculous.
Think different.
Expect more. Demand more. They're here to serve us, not us to serve them.
This applies to our political institutions as well, BTW.