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PowerMac G5 2.0GHz Ship Delays?
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i'm a BTO as well, combo drive instead of superdrive to save some cash, and added in the bluetooth option. i'm an education order, and i was at 9/26 earlier today, now i'm holding steady at 9/29. ohio state starts classes 9/24, so if i get dropped down to that 9/22, with priority overnite shipping.... that would be hot.
do you have any references?
Are you sure about that?
In other operating systems that I've worked with (VMS/Windows/BSD/Linux...) the operating system is mapped into the top 1 or 2 GiB of each process's address space.
It's not because the OS needs the memory addressing (simple virtual memory on a 32-bit system would allow the OS to reside in a separate 4 GiB memory space).
It's because each process needs to call system functions, and that's very easy if the system functions appear in the same memory space as the process. No memory space magic is needed to call I/O or other functions - they are just there.
I would be quite surprised if a BSD-based system like OSX has moved the operating system into a separate virtual address space that's inaccessible from normal processes. I'd think that that would cause major havoc.
Are you sure about that?
In other operating systems that I've worked with (VMS/Windows/BSD/Linux...) the operating system is mapped into the top 1 or 2 GiB of each process's address space.
It's not because the OS needs the memory addressing (simple virtual memory on a 32-bit system would allow the OS to reside in a separate 4 GiB memory space).
It's because each process needs to call system functions, and that's very easy if the system functions appear in the same memory space as the process. No memory space magic is needed to call I/O or other functions - they are just there.
I would be quite surprised if a BSD-based system like OSX has moved the operating system into a separate virtual address space that's inaccessible from normal processes. I'd think that that would cause major havoc.
I got the letter
To Our Valued Apple Customer:
We are very excited that the Power Mac G5 systems have started shipping and
want to provide an update on the status of your order.
The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 7-10 business days.
If for any reason this revised shipping date is not acceptable, please let us
know and we will promptly change or cancel your order per your instructions.
If we do not hear from you prior to shipment, we will assume the revised date
is acceptable and will ship your order. If you decide to cancel your order and
it was paid for in advance, you will receive a prompt refund.
If you should have any questions or would like to change or cancel your order,
you can reach us at 800-676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm (Central),
or by email at customerconfirm@group.apple.com.
You can track the status of your order by visiting
http://www.apple.com/orderstatus or http://store.apple.com/ and click the
"Your Account."
Contact Information:
Fax # (512) 674-2226
Phone # (800) 676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm CT
If you have any questions concerning your order, please call us at
Sincerely,
Apple Computer ACD (AppleStore)
To Our Valued Apple Customer:
We are very excited that the Power Mac G5 systems have started shipping and
want to provide an update on the status of your order.
The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 7-10 business days.
If for any reason this revised shipping date is not acceptable, please let us
know and we will promptly change or cancel your order per your instructions.
If we do not hear from you prior to shipment, we will assume the revised date
is acceptable and will ship your order. If you decide to cancel your order and
it was paid for in advance, you will receive a prompt refund.
If you should have any questions or would like to change or cancel your order,
you can reach us at 800-676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm (Central),
or by email at customerconfirm@group.apple.com.
You can track the status of your order by visiting
http://www.apple.com/orderstatus or http://store.apple.com/ and click the
"Your Account."
Contact Information:
Fax # (512) 674-2226
Phone # (800) 676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm CT
If you have any questions concerning your order, please call us at
Sincerely,
Apple Computer ACD (AppleStore)
Follow up to Apple letter
I just wanted to get that up quick for you guys to see. The funny thing about this is that I do not have a dual 2.0 on order. I am the only complaining that my ship date has been pushed back and I have a 1.8 on order. I guess I'm the only one because no one else has said anything.
Maybe they accidentally put a dual on order for me. I'll come out on top. I plan to call them monday after everyone has their assault on them today.
I just wanted to get that up quick for you guys to see. The funny thing about this is that I do not have a dual 2.0 on order. I am the only complaining that my ship date has been pushed back and I have a 1.8 on order. I guess I'm the only one because no one else has said anything.
Maybe they accidentally put a dual on order for me. I'll come out on top. I plan to call them monday after everyone has their assault on them today.
Re: I got the letter
what is your config? when was your original order date? are you an EDU customer? what is your est. shipping date on your order status page??
what is your config? when was your original order date? are you an EDU customer? what is your est. shipping date on your order status page??
holy crap! go to the apple store, and put an order for a dual in your cart.... they're shipping in 10-15 buisness days! what is this...?
edit: this is for stock, and BTO orders...
edit: this is for stock, and BTO orders...
Re: Re: I got the letter
My config is a 1.8 with the upgraded Radeon card. not the Pro version. I think that was it. I ordered my computer the day they were announced. So if anyone has a right to be mad it's me becuase it should have gone out with the first batch. The new ship date is "on or before" 9/15. I think it was an edu. I'm not sure. I'm between schools finishing up my last hours. My church bought it for me to use because I am the new Media Director there. I was told by Apple on the phone from a supervisior that I still fell under the edu rules so I could order at the Edu prices.
My config is a 1.8 with the upgraded Radeon card. not the Pro version. I think that was it. I ordered my computer the day they were announced. So if anyone has a right to be mad it's me becuase it should have gone out with the first batch. The new ship date is "on or before" 9/15. I think it was an edu. I'm not sure. I'm between schools finishing up my last hours. My church bought it for me to use because I am the new Media Director there. I was told by Apple on the phone from a supervisior that I still fell under the edu rules so I could order at the Edu prices.
I just got the letter too, mine's a little different:
The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 3-4 weeks.
I think I may see if changing it to a stock config will get it here faster.
The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 3-4 weeks.
I think I may see if changing it to a stock config will get it here faster.
you're absolutely right. i just ordered a dual 2, with some options and as of like 9 pm or whatever it said 4-6 weeks... and as you said, now you throw something in your cart (i config'd it the same just to test) and sure enough, 10-15 days
so this raises the question... have people's estimated ship dates jumped in the last hour or so as well?
edit: my order hasn't changed. says 10/14...
i just checked my order, and it went down from 9/29 to 9/26, that's all, which is far more than 10-15 buisness days that are on the store when you configure a system. 15 buisness days (Mon-Fri, discounting Labor Day) would be monday the 22nd... i better get mine before that.
Mine ships the same day as if you ordered it now!
I just did the same with a 1.8. Totally stock. It said 7-10 ship days. Why in the world would the ship my order, done the day they were announced, the same day as some one who orders one right now. I guess my order just got lost, I'm on the bottom of the pile, mine got dropped on the floor and put on the bottom. I'm rabbling, but it just doen't make since to me at all. It's as simple as that.
I just did the same with a 1.8. Totally stock. It said 7-10 ship days. Why in the world would the ship my order, done the day they were announced, the same day as some one who orders one right now. I guess my order just got lost, I'm on the bottom of the pile, mine got dropped on the floor and put on the bottom. I'm rabbling, but it just doen't make since to me at all. It's as simple as that.
My letter for a dual with 9800 Radeon
To Our Valued Apple Customer:
We are very excited that the Power Mac G5 systems have started shipping and
want to provide an update on the status of your order.
The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 10-15 business days.
If for any reason this revised shipping date is not acceptable, please let us
know and we will promptly change or cancel your order per your instructions.
If we do not hear from you prior to shipment, we will assume the revised date
is acceptable and will ship your order. If you decide to cancel your order and
it was paid for in advance, you will receive a prompt refund.
If you should have any questions or would like to change or cancel your order,
you can reach us at 800-676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm (Central),
or by email at customerconfirm@group.apple.com.
To Our Valued Apple Customer:
We are very excited that the Power Mac G5 systems have started shipping and
want to provide an update on the status of your order.
The demand for the dual processor PowerMac has been overwhelming and our
employees are working around the clock to meet demand. Initial units will be
sent to education institutions to meet key back to school deadlines. We
currently anticipate shipping your new G5 PowerMac in 10-15 business days.
If for any reason this revised shipping date is not acceptable, please let us
know and we will promptly change or cancel your order per your instructions.
If we do not hear from you prior to shipment, we will assume the revised date
is acceptable and will ship your order. If you decide to cancel your order and
it was paid for in advance, you will receive a prompt refund.
If you should have any questions or would like to change or cancel your order,
you can reach us at 800-676-2775 Mon-Fri 8am-9pm, Sat-Sun 9am-6pm (Central),
or by email at customerconfirm@group.apple.com.
Re: Follow up to Apple letter
You're not the only one. I got the same letter. I orderd a 1.6 model, with a 9600 Vid card. Was an 8/29 ship date as of yesterday. Went to 9/12 this morning, then 9/15 this afternoon. That's when I called in. When I called in, I was told that the "e-mail group" was crafting an explanation as to why the delays. They explained to me that this group wanted to "do something special" in the e-mail, to explain what was going on. I got snowed. There's NOTHING in that letter that explains why popular demand for the DP models caused delays for hte whole line. (I was also told that ALL 1.6, 1.8 and 2.0 models were delayed across the board. Manufacturing supply problems, but they weren't specific on what.) I agrees with the others here that Apple should do something for us here, (like a free copy of 10.3) for these delays. When I got this e-mail, I checked my order status again, and it's now back to 9/12.
[begin rant]
Come on Apple! Load a copy of Excel on those machines you have at the office. You make COMPUTERS for crying out loud! Figure it out: 3,000 orders per day, 1,000 units made per day.... Hey! We're gonna have to adjust the shipping date every X number of orders to reflect our production capacity! Holy #$*@ !
[/end rant]
And for all of you with your "my credit card has funds on hold", be greatful. I sent in an e-check for funding on 7/8. They've actually HAD my money for almost 2 months now....
You're not the only one. I got the same letter. I orderd a 1.6 model, with a 9600 Vid card. Was an 8/29 ship date as of yesterday. Went to 9/12 this morning, then 9/15 this afternoon. That's when I called in. When I called in, I was told that the "e-mail group" was crafting an explanation as to why the delays. They explained to me that this group wanted to "do something special" in the e-mail, to explain what was going on. I got snowed. There's NOTHING in that letter that explains why popular demand for the DP models caused delays for hte whole line. (I was also told that ALL 1.6, 1.8 and 2.0 models were delayed across the board. Manufacturing supply problems, but they weren't specific on what.) I agrees with the others here that Apple should do something for us here, (like a free copy of 10.3) for these delays. When I got this e-mail, I checked my order status again, and it's now back to 9/12.
[begin rant]
Come on Apple! Load a copy of Excel on those machines you have at the office. You make COMPUTERS for crying out loud! Figure it out: 3,000 orders per day, 1,000 units made per day.... Hey! We're gonna have to adjust the shipping date every X number of orders to reflect our production capacity! Holy #$*@ !
[/end rant]
And for all of you with your "my credit card has funds on hold", be greatful. I sent in an e-check for funding on 7/8. They've actually HAD my money for almost 2 months now....
Re: Mine ships the same day as if you ordered it now!
nothing is shipping the same day (maybe you meant the same day as YOURS)... but for all processors, stock AND custom:
1.6: 7-10 bus. days
1.8: 7-10 bus. days
2.0: 10-15 bus. days
nothing is shipping the same day (maybe you meant the same day as YOURS)... but for all processors, stock AND custom:
1.6: 7-10 bus. days
1.8: 7-10 bus. days
2.0: 10-15 bus. days
i don't have access to the email that they sent my letter to, but all i know is that if i get an email from apple telling me that my computer order is being delayed 3-4 weeks when i can go to the apple online store and put it in a cart and it shows 10-15 buisness days, i'm going to flip...
10-15 Business Days
Well - either they mean what they said - and there is this huge order from a school that they bumped to the front of the line. Or - Steve has something to say in Paris - maybe about Panther? I don't want to get my hopes up, but - maybe they have decided they need to get 10.3 on these. I guess that is too unlikely - but I can hope that the stevenote holds some promise.
Why else could they basically promise to ship approximately 60,000 machines all in the same time period? They want to (or need to) add an extra bonus in the box? Just a thought...
Well - either they mean what they said - and there is this huge order from a school that they bumped to the front of the line. Or - Steve has something to say in Paris - maybe about Panther? I don't want to get my hopes up, but - maybe they have decided they need to get 10.3 on these. I guess that is too unlikely - but I can hope that the stevenote holds some promise.
Why else could they basically promise to ship approximately 60,000 machines all in the same time period? They want to (or need to) add an extra bonus in the box? Just a thought...
Re: do you have any references?
Assuming you have that much RAM. I wonder how many folks/companies are planning to put the whole 8GB in their duallies.
Library functions are probably considered to be part of the application. I don't know about OSX and PPC, but in some other systems OS functions (system calls) are invoked via interrupts. Function calls wouldn't deal with memory addresses directly at all, in which case it would be theoretically possible to stick the OS above the 4GB level.
Assuming you have that much RAM. I wonder how many folks/companies are planning to put the whole 8GB in their duallies.
My order is all f****d up
Long story that I will try to make it as short as possible.
Ordered my dualie on June 25th. At that time guy on the phone offered $25 off a new Ipod. I had no interest. Two weeks later my wife mentions she would like an MP3 player. Somebody told her about a Zen Player. I told her the Ipod is better and maybe Santa would bring it to her. Called Apple back and asked for the $25 Deal and they said no. They told me I needed to buy it when it was offered. Guy has the nerve to ask me if I want it at full price. Bite my *ss. No Thanks.
I called early this morning to complain about their handling of my dualie order. I ended up with the same $75 discount that several people mentioned earlier. The girl was searching for something, like software, they could give me not to cancel my order. We finally settled on a personalized ipod with the $75 discount. However, remember Santa from above. Don't ship the IPOD to my home address send it to my work address. Well it's got to be a seperate order to do that, she says. Final deal is that I pay full price for the Ipod on a new order and she credits the $75 to my dualie because the credit must be traceable to the dualie "problem."
Ok Now I'm kinda satisfied. The "letter" tonight did NOT do much to improve my feelings of how they handled the situation but I'll live.
However, When I check the status of my order now, it has been reset so that none of the items appear to have shipped.
The speakers, .mac, Apple Protection Plan which are all sitting beside me right now (And have been for 2 months) all show to be shipping in 1-2 days. The dualie shows (NOW GET THIS) shipping in August. What a mess. I called them back and they assure me that the order is correct in the official system and I won't get duplicates of the stuff I already have. I don't expect to see the dualie until late September.
I think the Ipod will be here in time for Christmas.....maybe
We'll See.
BTW, I'm kinda bored. So here are the specs of my dualie as it should arrive.
2 gig ram
2X250Gig HD
9800 pro
Bluetooth
All this to edit video of my daughter and baby due in January(We should know boy or girl next Friday) So we can burn DVD's to send to grandparents.
Also got a FCP 4.0 Box sitting right here. All I need is my dang Mac.
EDIT: Added the NOT above to correct my feelings about their explanation in the "letter."
Long story that I will try to make it as short as possible.
Ordered my dualie on June 25th. At that time guy on the phone offered $25 off a new Ipod. I had no interest. Two weeks later my wife mentions she would like an MP3 player. Somebody told her about a Zen Player. I told her the Ipod is better and maybe Santa would bring it to her. Called Apple back and asked for the $25 Deal and they said no. They told me I needed to buy it when it was offered. Guy has the nerve to ask me if I want it at full price. Bite my *ss. No Thanks.
I called early this morning to complain about their handling of my dualie order. I ended up with the same $75 discount that several people mentioned earlier. The girl was searching for something, like software, they could give me not to cancel my order. We finally settled on a personalized ipod with the $75 discount. However, remember Santa from above. Don't ship the IPOD to my home address send it to my work address. Well it's got to be a seperate order to do that, she says. Final deal is that I pay full price for the Ipod on a new order and she credits the $75 to my dualie because the credit must be traceable to the dualie "problem."
Ok Now I'm kinda satisfied. The "letter" tonight did NOT do much to improve my feelings of how they handled the situation but I'll live.
However, When I check the status of my order now, it has been reset so that none of the items appear to have shipped.
The speakers, .mac, Apple Protection Plan which are all sitting beside me right now (And have been for 2 months) all show to be shipping in 1-2 days. The dualie shows (NOW GET THIS) shipping in August. What a mess. I called them back and they assure me that the order is correct in the official system and I won't get duplicates of the stuff I already have. I don't expect to see the dualie until late September.
I think the Ipod will be here in time for Christmas.....maybe
We'll See.
BTW, I'm kinda bored. So here are the specs of my dualie as it should arrive.
2 gig ram
2X250Gig HD
9800 pro
Bluetooth
All this to edit video of my daughter and baby due in January(We should know boy or girl next Friday) So we can burn DVD's to send to grandparents.
Also got a FCP 4.0 Box sitting right here. All I need is my dang Mac.
EDIT: Added the NOT above to correct my feelings about their explanation in the "letter."
It should be noted we do not know that is the reason for the delay. It could very well be that the latch on the door may be bad on a bunch of cases. And Apple just gave themselves enough room (another 28-30 days) to get things going again.
I seem to remember I had an order from Apple once that was delayed, and I had to actually confirm to them that I still wanted it. So I expect that kind of email here. They'll ask me if I still want my G5 dual 2GHz and I'll reply "Are you crazy? YES!!!"
The way they were saying it was going to ship in numbers by the end of the month seems to indicate they were trying hard to make it.
Or that they're clueless on how to deal with the public. I'm still waiting for an email to help me decide which it is.
FWIW - the CTO Dual that I ordered as an Educational Institution is still on track for OOB 9/2. It hasn't changed at all. Then again, I only ordered one - not sure if that qualifies me to actually receive it on-time as part of Apple's supposed push to get them out the door to Edu Inst customers before school starts!
That's what I thought for me too, since I'm an educational order who ordered on June 23rd. But it seems my school probably doesn't qualify - even though we're the only listed shool on Apple's web site for our city.
I just got the email, and they confirm that they are making a priority of educational orders. Maybe at this point they don't recognized individual orders for education faculty or staff (me) as the same as a big school like the one in Virginia that is buiding a cluster. My friend ast the Salk Institute is probably going to get his bunch of G5s before me too.
Letter clarification
After I received my letter last night about the delayed ship of the duals I wrote back. I asked about why I was getting this letter even though I bought a 1.8. Here's the reply I got this morning.
Dear ****** ******,
Thank you for placing order ******** with the Apple Store.
At this time, the POWER MAC G5 1.8GHZ CTO on your order is delayed due to a product constraint. Our goal is to ship your product within the next 7-10 business days.
A shipment notification will be emailed to you when your order is shipped. In the future, if you would like to check the status of your order, you are welcome to visit our order status web page at <http://www.apple.com/orderstatus>.
We appreciate your business and apologize for the delay.
Regards, Debra
After I received my letter last night about the delayed ship of the duals I wrote back. I asked about why I was getting this letter even though I bought a 1.8. Here's the reply I got this morning.
Dear ****** ******,
Thank you for placing order ******** with the Apple Store.
At this time, the POWER MAC G5 1.8GHZ CTO on your order is delayed due to a product constraint. Our goal is to ship your product within the next 7-10 business days.
A shipment notification will be emailed to you when your order is shipped. In the future, if you would like to check the status of your order, you are welcome to visit our order status web page at <http://www.apple.com/orderstatus>.
We appreciate your business and apologize for the delay.
Regards, Debra