SINCE 3GS and i4 users are reporting the SAME thing it is without a doubt a Software issue with IOS4.
Expect a patch to fix the problem.
Case closed.
Expect a patch to fix the problem.
Case closed.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Proximity sensor issues when on a call with iphone 4
- Thread starter swy05
- Start date
- Sort by reaction score
I think it could be a software issue as well. The proximity censor seems to working. Just maybe the software is screwing up with the proximity censor or touchscreen.
LOL. This actually happened to me yesterday while I was on the phone with an "Apple Senior Advisor"......I muted him and didn't know it. Ironically I was talking to him about the reception issue.
And I thought I was the only one. Every single call I have made not using speakerphone I have hung up on the person. Must be the way I hold it or my phone is considering some of you mute or dial numbers. Hopefully this can be resolved as this is the only issue I have with my iPhone 4.
Ack, really nasty problems with this. I've only made a few calls and they've all been plagued by my face touching the screen. I've never had this problem before.
Same issues
Same issues muting... face dialing etc...called apple they had me do a restore to factory settings....It didnt work...new phone will be here on monday.. Just call tech support and get a new phone it that easy...but lets see if the new one works on monday
Same issues muting... face dialing etc...called apple they had me do a restore to factory settings....It didnt work...new phone will be here on monday.. Just call tech support and get a new phone it that easy...but lets see if the new one works on monday
well boys and girls......had gotten a apple care number....went to the store yesterday to pick up a new replacement phone,while there spoke to a couple peope and they never really had this issue.....well got my phone and guess what.....SAME CRAP.....has to be a software issue....i don't have any probs with antenna or signal issues ...just randomly hanging up ,facetime or hold......
I'm having the same problem. Phone automatically switched to speaker when I was mid-sentence. Nothing like that ever happened to me with the 3GS. only difference is that my 3GS had a case. I also have the issue w/dropping bars. Still love the device though!
Edit: Only happened that one time and I've taken a few calls since. Maybe a fluke on my part (fingers crossed)?
Edit: Only happened that one time and I've taken a few calls since. Maybe a fluke on my part (fingers crossed)?
I've been having this same issue since I got my phone on Wednesday. After a 2 minute call this morning was disconnected by my chin 4 times, I called Apple.
They are having me do a "restore" via iTunes to see if there is any improvement. If not, the advisor said it is most likely a hardware issue, and they will have to repair or replace the phone.
I'm doing the restore now... we'll see if that helps anything.
Update: Did a restore and it didn't seem to help. Spoke at length to an Apple supervisor who said they've heard many similar complaints and are trying to sort out whether it's hardware or software related. At this time, they won't replace the phone because there's no guarantee a new phone would be any different. She did say that it seems to be an issue on most, if not all, phones (for whatever that is worth). She didn't say whether it was isolated to the iPhone 4, or if other phones with iOS 4 had the issue, too.
They are having me do a "restore" via iTunes to see if there is any improvement. If not, the advisor said it is most likely a hardware issue, and they will have to repair or replace the phone.
I'm doing the restore now... we'll see if that helps anything.
Update: Did a restore and it didn't seem to help. Spoke at length to an Apple supervisor who said they've heard many similar complaints and are trying to sort out whether it's hardware or software related. At this time, they won't replace the phone because there's no guarantee a new phone would be any different. She did say that it seems to be an issue on most, if not all, phones (for whatever that is worth). She didn't say whether it was isolated to the iPhone 4, or if other phones with iOS 4 had the issue, too.
I'm having the same issues and it's really annoying! I've accidentily conference-called 3 people today, hit the mute button at least 4 times and pressed a couple of numbers by accident! Argh!
The thing is, I have always been annoyed by the screen no matter the version -2G, 3Gs, now iPhone 4. I realize that while talking and simultaneously doing other stuff, sometimes you just shift and the proximity sensor turns off, so what I used to do was turn off the iPhone screen by clicking the sleep/wake button once, while I was on a call (this did not end the call). Then to access the phone again, all I would have to do is click once again and it would bring up the "slide to unlock" screen.
I am now under the impression that this "feature" was only available in software version 3.1.2 (not sure if it was possible for versions before that, but I know the next version up you're not able to do this - my friend has a 3G running 3.1.3, and wasn't able to do this). Now when I hit the sleep/wake, it automatically ends the call 🙁
If Apple just let us do what I could do in 3.1.2, that would be great!!! Has anyone else been able to turn off the screen while on a call by clicking the sleep/wake button once?
The thing is, I have always been annoyed by the screen no matter the version -2G, 3Gs, now iPhone 4. I realize that while talking and simultaneously doing other stuff, sometimes you just shift and the proximity sensor turns off, so what I used to do was turn off the iPhone screen by clicking the sleep/wake button once, while I was on a call (this did not end the call). Then to access the phone again, all I would have to do is click once again and it would bring up the "slide to unlock" screen.
I am now under the impression that this "feature" was only available in software version 3.1.2 (not sure if it was possible for versions before that, but I know the next version up you're not able to do this - my friend has a 3G running 3.1.3, and wasn't able to do this). Now when I hit the sleep/wake, it automatically ends the call 🙁
If Apple just let us do what I could do in 3.1.2, that would be great!!! Has anyone else been able to turn off the screen while on a call by clicking the sleep/wake button once?
Same here.
The only lengthy call I have been on, greater than 3 minutes, it put me on speaker several times and mashed number buttons as well.
The sensor is not sensitive enough.
The only lengthy call I have been on, greater than 3 minutes, it put me on speaker several times and mashed number buttons as well.
The sensor is not sensitive enough.
Add me to the list. I have had the same problem with my cheeks clicking things on the screen while I'm on the phone.
Yep i thought i was crazy but i'm glad to see others with the same problem. Will wait to see what apple says otherwise this thing is useless for voice calls ...
Yup, add me to the list
+1
Your experience mirrors mine exactly. Never a problem on the 3Gs. I was also sending DTMF tones so I hid the keypad, only to hear the audio switch from ear to lower speaker a few moments later. Sure enough, speakerphone had been turned on by my cheek.
I hope it's IOS4 since some with 3Gs phones are starting to see this issue crop up as well.
+1
Your experience mirrors mine exactly. Never a problem on the 3Gs. I was also sending DTMF tones so I hid the keypad, only to hear the audio switch from ear to lower speaker a few moments later. Sure enough, speakerphone had been turned on by my cheek.
I hope it's IOS4 since some with 3Gs phones are starting to see this issue crop up as well.
falconman515
macrumors 6502a
count me in for this issue too.... Hate to see this happening but nice to know I'm not going nuts or there is an issue with just my phone!
I REALLY hope this is a iOS4 software issue if not They will be giving me a new damn phone until they get it right.... The signal thing sucks but I haven't had much issues with the signal problem at all, BUT THIS has been driving me INSANE!!! 😡
Please Apple get something right for once.
If anyone knows anything new about this please let us know.
I REALLY hope this is a iOS4 software issue if not They will be giving me a new damn phone until they get it right.... The signal thing sucks but I haven't had much issues with the signal problem at all, BUT THIS has been driving me INSANE!!! 😡
Please Apple get something right for once.
If anyone knows anything new about this please let us know.
Iphone 4 screen hyper sensitive!
I bought the Iphone 4 on June 29th.. and 1 hr later my camera froze and never recovered. I had to get my phone replaced the next day because Apple could not fix it. Now I love the camera but hate having phone calls.. I have texted, hung up on, put on mute, on hold , and called a third party all without my knowledge.. It was all done by my cheek! This screen is so hyper sensitive it is driving me nuts! i have tried all different ways of holding the phone on my ear and now talk mostly on speaker phone.. which has also sucks because people are saying they cant hear me clearly. Whats the deal???
I bought the Iphone 4 on June 29th.. and 1 hr later my camera froze and never recovered. I had to get my phone replaced the next day because Apple could not fix it. Now I love the camera but hate having phone calls.. I have texted, hung up on, put on mute, on hold , and called a third party all without my knowledge.. It was all done by my cheek! This screen is so hyper sensitive it is driving me nuts! i have tried all different ways of holding the phone on my ear and now talk mostly on speaker phone.. which has also sucks because people are saying they cant hear me clearly. Whats the deal???
macmepretty
macrumors newbie
Reset settings doesn't help
Just wanted to update my experience - I did a reset of settings and it did not help. I highly doubt that has anything to do with this.
I tested listening to voicemails while standing in front of a mirror. I see many occasions when the screen becomes active even though it's very close to my ear at the time.
Same tests with a 3GS on iOS4 show no problems so it's not an iOS4 issue either.
I suspect some fatal flaw in the hardware unfortunately. Perhaps software lets the sensitivity be adjusted, but I doubt it.
Need an official response from Apple.
Just wanted to update my experience - I did a reset of settings and it did not help. I highly doubt that has anything to do with this.
I tested listening to voicemails while standing in front of a mirror. I see many occasions when the screen becomes active even though it's very close to my ear at the time.
Same tests with a 3GS on iOS4 show no problems so it's not an iOS4 issue either.
I suspect some fatal flaw in the hardware unfortunately. Perhaps software lets the sensitivity be adjusted, but I doubt it.
Need an official response from Apple.
Between this and the reception issues, I've about had it. Glad I haven't gotten rid of my 3gs. In a year of using it, I never had 1 call change to mute, speaker or dial another number by itself 😡
I've now had this phone for about 26 hours.
I've now had this phone for about 26 hours.
Same problem with the 3GS
I upgraded the 3GS to iOS4.
When I make or answer a call, the screen will go dark and stay that way. I can't get back to a lit screen.
I played around a bit, and if I put my finger over the proximity sensor, the screen comes back to life.
So it seems to work backwards. It stays dark and no buttons work. But if I put my finger over the sensor, the screen lights up.
Then I can get back to other apps and the rest of the phone works fine.
So don't force end the call, just put your finger over the proximity sensor. At least on the 3GS
Restoring and/or resetting the phone did not fix this.
I upgraded the 3GS to iOS4.
When I make or answer a call, the screen will go dark and stay that way. I can't get back to a lit screen.
I played around a bit, and if I put my finger over the proximity sensor, the screen comes back to life.
So it seems to work backwards. It stays dark and no buttons work. But if I put my finger over the sensor, the screen lights up.
Then I can get back to other apps and the rest of the phone works fine.
So don't force end the call, just put your finger over the proximity sensor. At least on the 3GS
Restoring and/or resetting the phone did not fix this.
This is HUGE issue for me.
Before I got the iPhone 4, I thought the reception thing was a big issue. Now that I actually own the phone I can tell you that is is NOTHING compared to this proximity sensor issue!
I constantly mute calls, hang up on people, hit facetime, conference call, etc.
I have dropped zero calls since I got the phone (from the reception issue), I hang up (or hit a button) on 2 out of every 3 calls, and that's being generous.
If Apple doesn't fix this before my 30 days are up it's going back.
The 3GS isn't looking so bad. I will miss the screen and camera/flash though.
Before I got the iPhone 4, I thought the reception thing was a big issue. Now that I actually own the phone I can tell you that is is NOTHING compared to this proximity sensor issue!
I constantly mute calls, hang up on people, hit facetime, conference call, etc.
I have dropped zero calls since I got the phone (from the reception issue), I hang up (or hit a button) on 2 out of every 3 calls, and that's being generous.
If Apple doesn't fix this before my 30 days are up it's going back.
The 3GS isn't looking so bad. I will miss the screen and camera/flash though.
MacGiver
macrumors 6502a
I experience more and more issues with the PS and start doubting about a possibility of a SW fix...Also why some have the issue and some do not? Is that only due to the way the users are handling the phone during calls? I had no issues with my 3GS on iOS4...on the 3GS the PS is not located at the same spot...
In addition to my volume button having some play it becomes a bit too much for me...Going to the apple store tomorrow for a replacement.
X
In addition to my volume button having some play it becomes a bit too much for me...Going to the apple store tomorrow for a replacement.
X