If you are attempting to navigate with Apple Maps right now, you may be unable to do so, as the service appears to be experiencing downtime.
"Directions Not Available," the app says, when attempting to search for or navigate to destinations. "Route information is not available at this moment."
The issue appears to be widespread, with many users reporting that Apple Maps is down across the United States, Canada, and other countries. The outage affects all platforms with Apple Maps, including the iPhone, iPad, Mac, Apple Watch, and CarPlay.
iPhone, iPad, and Mac users can simply use an alternative such as Google Maps or Waze in the meantime, but CarPlay doesn't currently support third-party mapping apps, something that is changing with iOS 12.
Apple has yet to update its system status page to reflect any issues. We'll update this article if that changes or when the issues are resolved.
Update: Apple has now acknowledged and is "investigating" ongoing issues with Maps Search and Routing & Navigation, according to its system status page. Apple says "all users are affected."
Article Link: PSA: Apple Maps Has Been Down Several Hours, Directions and Search Not Working
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PSA: Apple Maps Has Been Down Several Hours, Directions and Search Not Working [Update: Resolved]
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If this doesn't get fixed very soon I will definitely be one who is greatly inconvenienced.
Apple claims it's pivoting into a services company yet hasn't updated their system status page to reflect any issues. Maybe they are hoping it will fix itself without people noticing
The main problem with this is that Apple has always sucked at providing services. The services they do provide are incredibly confusing for as simple as they are...
I'm surprised Apple Maps doesn't fall back to an offline mode when the servers aren't available, like Google Maps does.
I can even put my phone into airplane mode and still get a basic route and turn by turn directions from Google Maps. Obviously there's no traffic data but it'll still get me where I'm going. How come Apple didn't implement this feature?
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Just install Google Maps and use that. If you're afraid of being tracked, just don't log in.
It's a good idea to have Google Maps on your phone anyway as a backup. I'm mainly a Google Maps user, but when it's having issues, Apple Maps is my backup. I kinda like them both, but Google seems to have better routing in heavy traffic.
I can even put my phone into airplane mode and still get a basic route and turn by turn directions from Google Maps. Obviously there's no traffic data but it'll still get me where I'm going. How come Apple didn't implement this feature?
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Just install Google Maps and use that. If you're afraid of being tracked, just don't log in.
It's a good idea to have Google Maps on your phone anyway as a backup. I'm mainly a Google Maps user, but when it's having issues, Apple Maps is my backup. I kinda like them both, but Google seems to have better routing in heavy traffic.
I don't think it was a joke. I think it is a joke the Apple maps gave you the longest route everytime you search for directions.
I can't stand Google Maps UI and Waze is always so lagging but I guess I have no other option right now...
I was wondering what was happening. I’m like...I just traveled from Houston to McAllen, 6 hours...is my phone busted? Guess not.
Apple Maps works great for me. I much prefer it over google’s. Especially the ui.
I’ve had no need for google maps for at least 5 years, except for an occasional street view need, and has never let me down.
Some of us use CarPlay and actually like the way Apple Maps works for that purpose. It knows my appointments and tells me when I need to leave for them. This quickly becomes an indispensable service, just as Apple intended it to be, and not something to be replaced at the spur of the moment, when you have somewhere to be. The entire system crashing is a big PR problem for Apple because probably tens if not hundreds of millions are using it every day.
I have to agree with you, I'm using it daily and it also calculates shortcuts greatly which is something Waze was not good at..
It was messing up late yesterday, too. They really need an Offline mode like Google Maps has. I'm one of the 10 people that use it. Hahahaha
Out of sheer laziness I'd been using Apple Maps on my old 5S. It barely works … won't keep up with my driving speed or just gets stuck at my starting point. When needing directions to a particular location last week, a friend said "Just search Google Maps". I didn't have Gmaps on my phone (note sheer laziness) so I quickly downloaded it. Wow. No comparison. Nearly flawless. Not sure I'll ever go back.
Agree with those who prefer Apple Maps. In the UK Apple Maps colours our roads correctly. Google can’t even get that right.
Ouch, as if Apple Maps needed more bad PR
Oh the horror I say! The horror!
Seriously. Life happens.
Truth. Pretty much the only reason I use CarPlay. But Waze is on the way!
Neither Apple maps nor Google maps is infallible. About 6 months ago Google/wayz suffered a similar outage. Stuff happens.
You do realize that more people use Apple Maps than Google Maps on iOS, right?
And yes, hit us in Sardinia. For what it’s worth, I use Apple/Google Maps at about 50/50 - they each have their advantages and disadvantages.
It was a joke. MacRumors members admittedly claim that Apple Maps is garbage and that no one uses it, which was the premise of the comment.
“Juvenile comments”! The phrase I was looking for. Thanks!
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Longest route, shortest time.
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And as of now, it’s still down.
Oops, a few seconds later and it’s now up.