Hey everyone,
Currently running into a constant issue with my work desktop Mac Pro 2013 that we've tried several times to fix but keeps persisting. The model is a Late 2013 Mac Pro with a 3.7 GHz Quad-Core Intel Xeon E5 Processor and 32GB 1866 MHz DDR3 Memory (2x16GB sticks).
Since I began using this model around 2 months ago, while editing on Adobe Premiere Pro, Lightroom Classic and InDesign it unexpectedly freezes and crashes. We initially erased and reformatted the startup disk several times, which didn't work, and recently we fully replaced the startup disk with a new SSD. However, the issue still persists. Despite running at a high speed with what should be sufficient RAM (I'm only ever using one program at a time and editing 1080p footage), it will randomly freeze mid edit, lose the mouse and then automatically restart.
Also, when I leave work I close all applications and set it to sleep, but when I arrive in the morning it's automatically shut down and I need to start it up only for it to say "your computer was restarted because of a problem". Looking for a solution to this as it's highly disruptive and can cause me to lose lots of work. The next solution is to add more RAM, but I feel the RAM isn't the issue as there's no lagging or slow speeds and I don't overwhelm it with multiple programs running.
The error text I'm given is below:
Currently running into a constant issue with my work desktop Mac Pro 2013 that we've tried several times to fix but keeps persisting. The model is a Late 2013 Mac Pro with a 3.7 GHz Quad-Core Intel Xeon E5 Processor and 32GB 1866 MHz DDR3 Memory (2x16GB sticks).
Since I began using this model around 2 months ago, while editing on Adobe Premiere Pro, Lightroom Classic and InDesign it unexpectedly freezes and crashes. We initially erased and reformatted the startup disk several times, which didn't work, and recently we fully replaced the startup disk with a new SSD. However, the issue still persists. Despite running at a high speed with what should be sufficient RAM (I'm only ever using one program at a time and editing 1080p footage), it will randomly freeze mid edit, lose the mouse and then automatically restart.
Also, when I leave work I close all applications and set it to sleep, but when I arrive in the morning it's automatically shut down and I need to start it up only for it to say "your computer was restarted because of a problem". Looking for a solution to this as it's highly disruptive and can cause me to lose lots of work. The next solution is to add more RAM, but I feel the RAM isn't the issue as there's no lagging or slow speeds and I don't overwhelm it with multiple programs running.
The error text I'm given is below:
Code:
panic(cpu 4 caller 0xffffff801bf449ad): userspace watchdog timeout: no successful checkins from WindowServer in 120 seconds
service: logd, total successful checkins since load (4370 seconds ago): 438, last successful checkin: 0 seconds ago
service: WindowServer, total successful checkins since load (4340 seconds ago): 418, last successful checkin: 120 seconds ago
service: opendirectoryd, total successful checkins since load (4370 seconds ago): 437, last successful checkin: 0 seconds ago
Panicked task 0xffffff8b91cfc6a0: 3 threads: pid 118: watchdogd
Backtrace (CPU 4), panicked thread: 0xffffff905f73d550, Frame : Return Address
0xfffffff119c4b670 : 0xffffff8018a83e1d
0xfffffff119c4b6c0 : 0xffffff8018be3ca6
0xfffffff119c4b700 : 0xffffff8018bd34fd
0xfffffff119c4b750 : 0xffffff8018a23a60
0xfffffff119c4b770 : 0xffffff8018a841ed
0xfffffff119c4b890 : 0xffffff8018a839a6
0xfffffff119c4b8f0 : 0xffffff8019316563
0xfffffff119c4b9e0 : 0xffffff801bf449ad
0xfffffff119c4b9f0 : 0xffffff801bf44600
0xfffffff119c4ba10 : 0xffffff801bf439c7
0xfffffff119c4bb40 : 0xffffff80192848bc
0xfffffff119c4bca0 : 0xffffff8018b8a196
0xfffffff119c4bdb0 : 0xffffff8018a8a6cb
0xfffffff119c4be10 : 0xffffff8018a5ecf3
0xfffffff119c4be60 : 0xffffff8018a75249
0xfffffff119c4bef0 : 0xffffff8018bb6198
0xfffffff119c4bfa0 : 0xffffff8018a24246
Kernel Extensions in backtrace:
com.apple.driver.watchdog(1.0)[01A90A91-CE41-37C4-A5C0-BBD735087472]@0xffffff801bf42000->0xffffff801bf44fff
Process name corresponding to current thread (0xffffff905f73d550): watchdogd
Mac OS version:
21E230
Kernel version:
Darwin Kernel Version 21.4.0: Mon Feb 21 20:34:37 PST 2022; root:xnu-8020.101.4~2/RELEASE_X86_64
Kernel UUID: 9619904E-EA6D-3D08-89C4-B1C0451D39B8
KernelCache slide: 0x0000000018800000
KernelCache base: 0xffffff8018a00000
Kernel slide: 0x0000000018810000
Kernel text base: 0xffffff8018a10000
__HIB text base: 0xffffff8018900000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0
System uptime in nanoseconds: 4376291902080
Last Sleep: absolute base_tsc base_nano
Uptime : 0x000003faef530f18
Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000
Wake : 0x0000000000000000 0x00000596f8b2ce20 0x0000000000000000
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Zone info:
Foreign : 0xffffff802d50e000 - 0xffffff802d51c000
Native : 0xffffff805ea41000 - 0xffffffa05ea41000
Readonly: 0xffffff852b70d000 - 0xffffff86c50a6000
Metadata: 0xfffffffe9c73a000 - 0xfffffffebca50000
Bitmaps : 0xfffffffebca50000 - 0xfffffffec8a50000
last started kext at 38476989248: @plugin.IOAVBDiscoveryPlugin 1040.6 (addr 0xffffff7fb195a000, size 36864)
last stopped kext at 785946489279: >IOPlatformPluginLegacy 1.0.0 (addr 0xffffff7fb1bb3000, size 36864)
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Last edited by a moderator:
, did you find any solution ?
