I thought that I was the only one experiencing this. I took a bunch of family photos on Thanksgiving and a lot of them are ruined because of the red eye. I have not had this problem in so many years with the iPhone. This is ridiculous! My nephew was using a Note 8 and his lowlight photos were amazing without any red eye. Is there anything that they can do software wise to fix this? We have another big family party coming up in a few months and I will need to use the flash I presume.
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iPhone X Red eye iphone X problem
- Thread starter dan9700
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You know very little about photography. The pre-flash you are wanting would require way more power that the LED light could hope for on it's best day. You would need a flash bright enough to get everyone's pupils to constrict to avoid the red eye. Apple provide post processing to get rid of the red eye.
The Apple post processing doesn't always work. In fact, even Adobe Photoshop doesn't work in my case. I know that we can't expect spectacular low light photos, but a lot of us purchased the X in part because of the better camera.
Then size a small brush and touch it up manually. I have had to do this for years and years before they came out with this automatic fix thing. It only takes a second on PS.
Regardless, this is not an excuse for a $2K phone that promises better photography but instead goes backwards. Apple should have moved the flash over further away from the lens. Don’t be an idiot by blaming owners because they are not photographers and that they should just deal with it.
If you know so much about photography you should know the issue is terrible and happens in every picture, don’t try to bully people to take it and accept it. That is not an answer.
Apple needs to own up and fix it. Instead of working on making talking turd animojis a priority.
LOL! Sad you are even thinking like this. It is all about physics here and large pupil openings will reflect light from the retina and there is little that Apple can do about it even if YOU demand they do something! LOL! They could move it to the other end of the phone and it would help little to none while imaging a group of people.
Physics wasn’t a problem with my iPhone 6S Plus, which rarely had red eye in low light situations the iPhone X has multiplied this problem greatly. And as someone stated the Samsun 8 doesn’t have this issue.
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I'm thinking a lot these days whether to buy the 8 plus or the X, and the camera is one of my main concerns... It seems the telephoto lens in the X is brighter and a little bit sharper (but wider 
), but it really seems that this red-eye is a real issue. I don't know why apple put the flash this time in the middle of the two lens. It also could cause horrible flares, it's cleary a design flaw. Actually already in DXOmark detected this issue...
iPhone X
iPhone 8Plus
), but it really seems that this red-eye is a real issue. I don't know why apple put the flash this time in the middle of the two lens. It also could cause horrible flares, it's cleary a design flaw. Actually already in DXOmark detected this issue...iPhone X
iPhone 8Plus
I'm thinking a lot these days whether to buy the 8 plus or the X, and the camera is one of my main concerns... It seems the telephoto lens in the X is brighter and a little bit sharper (but wider
iPhone X
iPhone 8Plus
This is the moment when the poster ‘Newtons Apple’ realizes he made himself look like a fool. I’m sure he’ll soon post that DXO Mark is “fake news”.
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It's weird that those pics in DXOMark doesn't preserve the exif data...
When viewing at 100& in Capture One, I see smeared details in the X even if it's darker. I think the flash led intensity in the X is much lower than in the 8Plus (maybe it needs to be lower for not to produce flares in the lenses...), and to compensate, the camera rises the ISO (and after reducing noise, a lot of details are lost) and still the pic is darker. This Is a crop of both pics, when adjusting exposure and white balance on both...
When viewing at 100& in Capture One, I see smeared details in the X even if it's darker. I think the flash led intensity in the X is much lower than in the 8Plus (maybe it needs to be lower for not to produce flares in the lenses...), and to compensate, the camera rises the ISO (and after reducing noise, a lot of details are lost) and still the pic is darker. This Is a crop of both pics, when adjusting exposure and white balance on both...
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You’re spot on great work. Clearly like I said the iPhone X is going backwards in quality. The 8 Plus is clearly better at low light pics with flash and no red eye. If I could I would return my iPhone X, and go back to my iPhone 6S Plus, sadly it’s past the 2 week return period.
You should notify Mashable, The Verge and other popular blogs about this issue so they do an article. This is a serious f*#@ up on Apple’s part.
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This is really upsetting. I cannot believe this isn’t being reported widely.
I hope it will be I’m writing to mashable and the verge about it and contacting “EverythingApplePro” on YouTube about it. I’m going to take my phone in and try and get a refund I still have my iPhone 6S Plus. Red eye and smeared skin tones on this phone shouldn’t be an issue, we’ve been duped and used as guinea pigs.
Huge congrats and a BIG thank you to “juanmaasecas” for finding and posting great credible info, I would buy you a beer if I could Juan.
Alright!! I’ve returned my iPhone X 256gb Space Grey and the Belkin adapter and the case. Got my $2,200 bucks and back to my trusty iPhone 6S Plus that takes great low light pics with basically no red eye. And too be honest, I missed the big screen of my 6S Plus that doesn’t crop video has no notch and much easier to type on since the keyboard is naturally wider and bigger than the iPhone X.
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Yesterday night I tried indoors the 6s plus I'm using and the X from a friend with flash. I saw the red eyes problem in a direct comparison myself, and also the wide angle lens is a bit wider and distorts more than in the 6s plus. Why apple doesn't give all this info?
The answer is to keep consumers “in the dark” use us for their mistakes so they can go back and fix it with the iPhone XS Plus (when it comes out in 7 months) and let people that own the iPhone X deal with those problems. Wait until Christmas comes and everyone realizes all their pictures have red eye and smeared flesh tones because it was shot indoors with flash. There will be many, many complaints after that. We were the early birds to discover it, now that we have still have time for refunds.
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I’m still within the holiday return period, which allows return by January 15th. Is this problem something that can be fixed with a software update? I looked at some of my photos and a lot of them have what I guess would be called yellow-eye and smeared tones. I’m assuming that’s caused by the flash being too close to the lens? This is really disappointing. I wanted the phone with the best camera but I may have to get an iPhone 8 or 8 Plus.
Yes that and the fact the iPhone X now takes all pictures in low light in “slow sync” which basically allows the shutter to stay open a tad longer to capture the nice scenic lights behind people.
But what happens is I’m guessing is that the red colour from peoples eyes fades by the time the camera captures it and it turns yellow depending how far away they are from the camera. I had a lot of this on my iPhone X with people standing behind my subject who had red eyes but because they were further away their eyes were yellow. Impossible for apple’s red eye removal to detect and if it does it detects only one eye you can’t manually force it to get both eyes.
I’m so glad I’m back to using my iPhone 6S Plus. When I returned my iPhone X, we took a picture with some friends (on my 6S+) that were with me near the Christmas Tree inside the mall and the flash went off and nobody had red eye and the pic looked great. Had it been the iPhone X we would all have red eye and smeared skin tones. This would never happen if Steve Jobs were still alive. Teams of engineers and a company worth almost $1 trillion and this is what they release as the 10th anniversary phone??? What an embarrassment!!
Another problem, I’m having is that my iPhone X back up on iTunes won’t back up to my iPhone 6S Plus. It says the file is corrupt and won’t ‘read & write’ and I made two back up files and they are both saying the same thing. Luckily, I didn’t erase my iPhone 6S Plus and still had it, thankfully it didn’t sell online, now I’m making a new back up file on my PC with the latest iTunes I’ve downloaded. Update: if you have the corrupt file issue go to “search” in windows type %programdata% find Apple folder open it and delete “lockdown” folder. It’s a permission corruption issue. Make sure to do this deletion (it recreates itself after restart) after you’ve disconnect your phone from your PC or it won’t work. The backup restore “should” work after that.
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Same problem, it’s driving me crazy. I’m known for my great pics, now all of my low-light flash pics suck.
I know that’s why I returned mine, photo above taken with iPhone X. #shotoniphone
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Is this being universally reported?
Maybe it’s the flash in between the two cameras instead of separate from the cameras?
Maybe it’s the flash in between the two cameras instead of separate from the cameras?
That’s exactly it! My iPhone 6S+ the flash is far away from the lens but iPhone X they squeeze it together like a traffic light and the results are terrible!!
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