Refunds when you get an app update

[ardchoille50]

I didn't get my money's worth. I purchased an app last year and now the app is gone. I want a refund.

A purchased app should be listed in your purchased apps list. The version of the app you purchased is the same today as it was the day you purchased it.
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So, if I buy the Adobe Photoshop App and the update turns the App into an app selling lollipops I should be OK with that ... yeah, right.

You missed my point, but I believe that was your intention - the "yeah right" statement is often a product of a somewhat closed mind. I would repeat my point, but I feel the effort would prove futile.
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CUTE, you must be a developer of little renown.

Nope, psychology student

I did just that and no where did it say that the App was a time-limited offering and would not be supported immediately after purchasing it. And no, I didn't get my money's worth out of the App.

Clever wordplay does not change the fact that you did indeed get what you paid for when you downloaded the app. IF the version you paid for did not work as advertised then it is up to you to remedy that in a timely manner by either contacting the developer or requesting a refund.


Failure to research an update prior to implementing said update is entirely the fault of the end user. You can fabricate any number of excuses you want, but due diligence will always remain the responsibility of the end user.

 

[lordofthereef]

Maybe in missing something here. Why did you update?

I'm generally on the side of the consumer with all software related issues, but it seems to me you possibly didn't do your due diligence before updating the software in the first place.

Frankly I don't see this issue as any different than legacy software. Eventually it just either isn't updated to newer operating systems or it's a completely different beast months and years down the road than when you might have bought it. But I guess based on your most recent post you have an issue with that too.

If you're asking for an opinion, I don't think you're entitled to refunds on apps that are pulled from the store so long as you were able to download the app you paid for at least once. It's digital content and I think it's universally accepted that it will one day vanish.

 

[freepomme]

Maybe in missing something here. Why did you update?

I'm generally on the side of the consumer with all software related issues, but it seems to me you possibly didn't do your due diligence before updating the software in the first place.

Frankly I don't see this issue as any different than legacy software. Eventually it just either isn't updated to newer operating systems or it's a completely different beast months and years down the road than when you might have bought it.

You're right! I didn't look at it before I updated! That's what I should've done. And that's what I need to start doing. I've lost more than one app that way.

Take for instance the number one ad-blocker app on the App Store, Magic. It's gone! It doesn't even show up in the purchase history.

 

[willmtaylor]

really? because you can download apps in iTunes and have a prior version or direct on your phone.....

As has already been mentioned (posts 16 & 17), I thought he was adding random complaints to his refund demands. I hadn't seen the connection because I didn't see the post he was replying to.

 

[RedOrchestra]

Failure to research an update prior to implementing said update is entirely the fault of the end user. You can fabricate any number of excuses you want, but due diligence will always remain the responsibility of the end user.

Yeah, whatever you say.

 

[willmtaylor]

You're right! I didn't look at it before I updated! That's what I should've done. And that's what I need to start doing. I've lost more than one app that way.

Take for instance the number one ad-blocker app on the App Store, Magic. It's gone! It doesn't even show up in the purchase history.

This doesn't help you, but it is interesting:
http://www.businessinsider.com/magi...app-store-after-adblock-plus-complaint-2016-3
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No not really I use it daily without issue. Have so for many years.

It's clunky, non-intuitive, dated, and bloated.

Do me a favor and do a Google search for "why is iTunes" and see what comes up. Hint: it's not good.

 

[freepomme]

This doesn't help you, but it is interesting:
http://www.businessinsider.com/magi...app-store-after-adblock-plus-complaint-2016-3
[doublepost=1465152680][/doublepost]
It's clunky, non-intuitive, dated, and bloated.

Do me a favor and do a Google search for "why is iTunes" and see what comes up. Hint: it's not good.

I haven't used iTunes for years. It's convoluted, slow, unnecessary, time wasting, resource sucking, poorly performing, and inconvenient application.

Perform a sync? Why?

Apple is all about mobile, yet iTunes is necessary? What about the iPads? What about the post PC era? It's all about mobile, mobile is the future, but you still use iTunes?

Put iTunes to rest.

And you know even if you do install iTunes, you're going to end up back on Google looking for alternative applications to do what iTunes can't do.

Copytrans etc. you've got to do a sync every day. And it takes a long time to do

 

[Newtons Apple]

Never been a fan of iTunes but do use it once a month to do a hard encrypted backup.

 

[Paco II]

I leverage iTunes on my Mac mini, plus Time Machine, to ensure I have backups of previous versions of apps. On more than one occasion an app update has caused issues. Apple shouldn't require someone to do that to access a previous app version, especially since automatic updates is enabled by default I believe. There should be a way to revert to the previous version if needed via the iOS app store.

 

[AZhappyjack]

I leverage iTunes on my Mac mini, plus Time Machine, to ensure I have backups of previous versions of apps. On more than one occasion an app update has caused issues. Apple shouldn't require someone to do that to access a previous app version, especially since automatic updates is enabled by default I believe. There should be a way to revert to the previous version if needed via the iOS app store.

See, the problem with this approach is it puts the onus of what apps (and what versions of said apps) are installed on one's device back on the user/owner of the phone. That will never fly around here. One cannot be both the responsible party and the victim at the same time.

 

[Paco II]

Sarcasm, right?

See, the problem with this approach is it puts the onus of what apps (and what versions of said apps) are installed on one's device back on the user/owner of the phone. That will never fly around here. One cannot be both the responsible party and the victim at the same time.

 

[AZhappyjack]

Sarcasm, right?

Wow... nothing gets past you.

 

[Paco II]

Can never be too sure around here

Wow... nothing gets past you.

 

[Mlrollin91]

OP: Apple owes you nothing. You bought an app and used it for a year. The developer decided the change the app. That is on the developer, not Apple. You are entitled to nothing. You got a years usage of the app for what you paid for. Plain and simple.

I have dozens of apps that I have paid for that have never been updated over the years and can no longer use them on current devices. It sucks, but that's what it is. Apple doesn't owe me a refund for the developer not updating their apps and making them compatible.

With that being said, I don't even want to touch your iTunes argument. Seems like a lose/lose to get involved with that.

 

[bufffilm]

Some people view updates as an addition to the current version when they should view updates as an entirely different version. I think this would alleviate some problems.

This is preposterous...nuff said.

Amended-in any event, the App Store doesn't allow a way to restore an older version once a newer version is out.

 

[ardchoille50]

Amended-in any event, the App Store doesn't allow a way to restore an older version once a newer version is out.

This is why we hold off on updating until proper research has been completed - change logs, user reviews, Q&A on forums/IRC, information obtained via news outlets, screenshots obtained via search engines, etc. I sometimes hold off on updating an app for a month while I determine if the updated version of the app still fits my needs.

This is your machine, it helps you obtain information and media. It brings you entertainment and news. It should be treated with a great deal of care and patience. Updating is a choice, not a requirement.

 

[Paco II]

You are almost certainly in the minority when it comes to iOS updates. Automatic updates is defaulted to On I believe. Most iOS users are getting updates without taking any action. And this is what Apple wants and is ultimately better for customers. But, there should be a way to revert to a single previous version if there is a bad update. I would not be surprised at all if we eventually see this happen.

This is why we hold off on updating until proper research has been completed - change logs, user reviews, Q&A on forums/IRC, information obtained via news outlets, screenshots obtained via search engines, etc. I sometimes hold off on updating an app for a month while I determine if the updated version of the app still fits my needs.

This is your machine, it helps you obtain information and media. It brings you entertainment and news. It should be treated with a great deal of care and patience. Updating is a choice, not a requirement.

 

[ardchoille50]

But, there should be a way to revert to a single previous version if there is a bad update.

Oh, yes, I totally agree with that. Software is not without problems, so it follows that users should be able to revert to the previous version of an app. This is where we can all chip in and help. Being that there is power in numbers, perhaps it would help if enough of us contacted Apple via their feedback page and politely suggested that reversion should be an included feature to boost customer satisfaction/retention. I feel that the end user should make their voice heard more often in order to push for improvements in the system. The squeaky wheel always gets the grease

 

[freepomme]

OP: Apple owes you nothing. You bought an app and used it for a year. The developer decided the change the app. That is on the developer, not Apple. You are entitled to nothing. You got a years usage of the app for what you paid for. Plain and simple.

I have dozens of apps that I have paid for that have never been updated over the years and can no longer use them on current devices. It sucks, but that's what it is. Apple doesn't owe me a refund for the developer not updating their apps and making them compatible.

With that being said, I don't even want to touch your iTunes argument. Seems like a lose/lose to get involved with that.

Nowhere does it say that when you buy an app, you're only supposed to own it for a year. And yet here you are, that's what you said.

Why would anyone willingly allow themselves to be robbed? They're getting hand over foot on you and you just sit there.

They skim off the top! They must be accountable!

 

[AZhappyjack]

Sorry but I don't buy apps just to use them for one year. And I have a bridge in Brooklyn to sell you.

Apple owes me because Apple skims off the top. So, yes I'm getting a refund. I'm not a lemming.

IF you do manage to get a refund for an app that you've been using for a year, you will lose access to that app and will never be able to purchase or download it again. I'm sure you won't care about that, but it's how refunds work.

 

[Mlrollin91]

Nowhere does it say that when you buy an app, you're only supposed to own it for a year. And yet here you are, that's what you said.

Why would anyone willingly allow themselves to be robbed? They're getting hand over foot on you and you just sit there.

They skim off the top! They must be accountable!

Really? You seriously think Apple has a say in how the developer updates and changes the functionality of an app? You're being ridiculous. As long as it doesn't break App Store guidelines the developer can do as they please. They are in no way shape or form accountable. They should not have to pay for your user error in not researching the update or keeping a hard copy backup.

No where does it say it will last longer than a year. You are not getting robbed. You bought an app. You updated. You don't find it useful. It has nothing to do with Apple. Take it up with the app developer only. And if you kept a copy of your apps in iTunes this wouldn't be a problem. I had a problem with an app after I updated it. Had the previous version in iTunes. Deleted from device and resynced the older copy from iTunes. Problem solved.

 

[freepomme]

IF you do manage to get a refund for an app that you've been using for a year, you will lose access to that app and will never be able to purchase or download it again. I'm sure you won't care about that, but it's how refunds work.

There's no way to get it anyway. I mean the app is essentially dead.

 

[C DM]

Really? You seriously think Apple has a say in how the developer updates and changes the functionality of an app? You're being ridiculous. As long as it doesn't break App Store guidelines the developer can do as they please. They are in no way shape or form accountable. They should not have to pay for your user error in not researching the update or keeping a hard copy backup.

No where does it say it will last longer than a year. You are not getting robbed. You bought an app. You updated. You don't find it useful. It has nothing to do with Apple. Take it up with the app developer only. And if you kept a copy of your apps in iTunes this wouldn't be a problem. I had a problem with an app after I updated it. Had the previous version in iTunes. Deleted from device and resynced the older copy from iTunes. Problem solved.

Well, to be fair, you can take it up with the retailer as well to see what they might be able to do. Depending on the retailer and they issue they could very well take care of it and then basically charge back or something else of that nature the actual producer of the product (the developer).
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This is why we hold off on updating until proper research has been completed - change logs, user reviews, Q&A on forums/IRC, information obtained via news outlets, screenshots obtained via search engines, etc. I sometimes hold off on updating an app for a month while I determine if the updated version of the app still fits my needs.

This is your machine, it helps you obtain information and media. It brings you entertainment and news. It should be treated with a great deal of care and patience. Updating is a choice, not a requirement.

Let's also keep in mind that Apple has an option for automatic updates that they enable by default. So Apple does in one way or another contribute to people getting their apps updated. And by not providing a way to revert at least to the previous version, for example, they are certainly not helping as much in that respect when potential issues arise. They control the store and the ecosystem so they certainly have a hand in it all. It's not to say they are at fault for an app changing or anything like that, but it's also not to say that it's just all purely on the end user and it's tough luck if a developer decides to change what the user purchased (whether intentionally or not).

 

[freepomme]

I'm just going to download it from another country's app store where it hasn't been updated yet: problem solved

 

[willmtaylor]

I'm just going to download it from another country's app store where it hasn't been updated yet: problem solved

Wi wi. De rien.