Understood. However, the key word here is option, it pays to familiarize yourself with the system and it's settings. I fully understand that the developer and Apple both share in the responsibility, but I believe that the end user could alleviate a substantial portion of an issue by being familiar with user settings.
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Refunds when you get an app update
- Thread starter freepomme
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And at the same time it would seem like there should be some responsibility outside of the end user if they install an update from a developer that they have some trust in since they purchased something from them and that update basically completely changes the software to where it no longer does what it did and was sold and purchased to do. Simply putting it on the end user in a "too bad" type of scenario seems to overlook responsibilities/ethics outside the end user. And we are saying that it's perfectly cool for developers to do something like that without accounting for the obvious results of at least some existing users would end up with a useless application that they paid for, then that is a point that I would disagree with.
Your missing the key point that automatic updates are GOOD. It *should* be enabled. On the whole, users are better off with updates happening automatically and invisibly. That should continue. But in the rare case that there is an issue, there should be a way to 'revert' on the device itself.
This latest post of yours ignores what we are actually discussing, which is the importance of automatic updates.
(Edited because original post was unintentionally harsh)
(Edited because original post was unintentionally harsh)
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I just though I might add that the terms of service does in fact states that you agree to automatic updates but have the ability to turn automatic updates off.
You also agree that performance may be effected by these downloads. This statement,'in my mind, is used rather loosely.
In any case, I point this out not to be a jerk, but to say that Apple is likely to just point you to the ToS when requesting a refund here.
I'm well aware that most people just click through these things. I sure do. Unfortunately we dismal agree to them though.
http://www.apple.com/legal/internet-services/itunes/us/terms.html
You also agree that performance may be effected by these downloads. This statement,'in my mind, is used rather loosely.
In any case, I point this out not to be a jerk, but to say that Apple is likely to just point you to the ToS when requesting a refund here.
I'm well aware that most people just click through these things. I sure do. Unfortunately we dismal agree to them though.
http://www.apple.com/legal/internet-services/itunes/us/terms.html
Funny...auto updates is one of the first things I -disable-.
I want absolute control over what gets installed on the device.
It appears that you and I are in the minority. System settings are the first thing I go through when starting any new device.
And that is absolutely your choice. However, automatic updates are one of the best things in iOS, and one of the most important learnings from the Desktop. In the context of this conversation, the answer to this issue is not to disable automatic updates, or blame automatic updates, but rather Apple should be enhancing automatic updates to handle those rare times when an update causes issues.
I don't see how it is "one of the most important learnings from the Desktop".
In fact, whether one enables or disables auto updates for their I-device...has little relevance to owning a PC or Mac altogether.
Let us know how the refund goes!
[doublepost=1465186080][/doublepost]http://www.apple.com/legal/internet-services/itunes/us/terms.html
A. TERMS OF SALE
PAYMENTS, TAXES, AND REFUND POLICY
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
Your total price will include the price of the product plus any applicable tax; such tax is based on the bill-to address and the tax rate in effect at the time you download the product.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
[doublepost=1465186080][/doublepost]http://www.apple.com/legal/internet-services/itunes/us/terms.html
A. TERMS OF SALE
PAYMENTS, TAXES, AND REFUND POLICY
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
Your total price will include the price of the product plus any applicable tax; such tax is based on the bill-to address and the tax rate in effect at the time you download the product.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
I just looked up the app you are talking about. $19.99 is a lot to pay for an app to put up with Dev shenanigans. Sucks you have to go through that but I don't think Apple will refund you on this but you can still try. I thought you were bitching about some 99 cent app
I had an application I used for over two years to download files, basically a file manager with built in video player. It worked great because I could use it on not only my appletv but chromecast. Come to find out the last update released for it was done to take out appletv/chromecast streaming. So I asked the author if he was going to issue a fix, no response came from his email, website, nada! So I contacted Apple asking about this feature, a response was to contact the author. I sent them all the emails I sent and then come to find out while looking on iTunes he released part 2 of the application and updated it with those features included. So he abandoned his original work, took out the part people used with an update to basically cripple his own app, then charged 4.99 to get the new one. Once I brought that to Apple's attention, I was awarded credit even after 2 years of using the application. So needless to say, if you have an issue with an author.. do your homework and then contact Apple with all documentation. They will make things right in the end.
We all take that risk with every app we buy. There is no promise it will work with the next version of iOS. I thought you were talking about a few weeks. You bought it last year? That's all you can ever expect out of an app. It's good until the next iOS update.
Clearly, your app changed for a different reason, but if you're expecting a year's worth of use and then you got a year's worth of use, does the exact reason it stopped working really matter?
So apps now have an expiry date on them do they?
No, its not an expiry date, but anyone should know that with the next iOS version an app could seize to exist or work and the developer is not required to update that app. For example, Coconut Battery will no longer work with iOS 10 because of changing APIs. I paid $1.99 6 months ago for this app. You don't see me complaining and asking for a refund because the app will not work with iOS 10. Its how it works. Its no different when you go buy software for your computer. Eventually it will no longer work. You knew that before you bought it.
Yes. You get one year and then you roll the dice. Will it work on the next OS?
Maybe! Maybe not! There's no way to know for sure. If the price is so high that you expect the app to last for more than a year, well then that price is too high and you shouldn't buy it.
Here is my problem with this. Not regarding the updates but a complete App removal. In the past you used to be able to sync apps to iTunes. You can no longer do that. So now I'm left with relying on updates and downloads solely from the iPhone itself. I can't archive and application I previously purchased. So if a developer pulls an app I paid $19.99 it doesn't matter if it crashes or works slow on newer OS, I purchased it.
On a desktop I can keep my files and apps forever. Some might not open on 32 bit systems, and OSX will tell you that. Some might not launch because of frameworks. fine.
What gives?
EDIT: I take that back. I can download old old apps like the first tap tap revenge from purchased on App Store. That's a relief. So Apple DOES store the last version even if the developer pulls from the App Store.
On a desktop I can keep my files and apps forever. Some might not open on 32 bit systems, and OSX will tell you that. Some might not launch because of frameworks. fine.
What gives?
EDIT: I take that back. I can download old old apps like the first tap tap revenge from purchased on App Store. That's a relief. So Apple DOES store the last version even if the developer pulls from the App Store.
Turn off your Apple store updates notifications in settings and don't update apps that work well when you get them... Read reviews before stepping forward to update
I would have to disagree with the pc comparison. With a pc you have the option to downgrade your os. If you find your programs do not run under the current os, downgrade to the os that does work and your problem is solved.
Apple does not allow this with ios. So it is a very simplistic and incorrect comparison to make.
Quoting the price you paid for an os incompatible app Is irrelevant. No one cares how much you paid. Would the argument be stronger if I said I paid $100 for an app that no longer works one day after purchase because of an irreversible ios update? How about $150 and 2hrs after purchase? Or $200 and 10min after purchase? The fact is that you paid money for something which, through no fault of your own, is broken by "the system" apple enforces.
I too would not give a **** about a $1.99 app no longer working. But if the collective sum off all of my app purchases stopped working after a single ios update which I can not reverse, I would take issue with that.