I don't feel like such an idiot now. I thought the exact same thing when I first opened the box.
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Replacements for First-Gen iPod Nano Models at Risk of Overheating Now Arriving
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I don't feel like such an idiot now. I thought the exact same thing when I first opened the box.
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Well I shipped my iPod out today. I'm hoping I get an iPod back. I bought it on Craigslist the day the recall was announced. It was $20, but the screen and front cover are cracked. I recon if I don't get a refurb back then I'm not out much, but if I do get one back then I'll get a heck of a deal. What are your guys experience? I'm mainly looking for people that sent damaged ones in.
Well I shipped my iPod out today. I'm hoping I get an iPod back. I bought it on Craigslist the day the recall was announced. It was $20, but the screen and front cover are cracked. I recon if I don't get a refurb back then I'm not out much, but if I do get one back then I'll get a heck of a deal. What are your guys experience? I'm mainly looking for people that sent damaged ones in.
Mine has been hanging on 'Product replacement pending' for a day and a half now. Not too worried about it, but it seems I will be getting a replacement.
And if I don't, it's probably because the internal serial number didn't match the one on the back plate... and it had a shattered LCD. Any word on mismatched serial numbers? I don't think they'll want to plug them in and check the iTunes screen for the number saying the batteries are known to explode, and that just takes too much time. Not like they can look at the screen and see it. No big deal though, since I traded a freaking Pokemon card for it (it was a Weavile from the Secret Wonders set, RH, to be exact.)
And if I don't, it's probably because the internal serial number didn't match the one on the back plate... and it had a shattered LCD. Any word on mismatched serial numbers? I don't think they'll want to plug them in and check the iTunes screen for the number saying the batteries are known to explode, and that just takes too much time. Not like they can look at the screen and see it. No big deal though, since I traded a freaking Pokemon card for it (it was a Weavile from the Secret Wonders set, RH, to be exact.)
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I submitted my nano on 11/12 and still have not received a box as of the 25th. If I don't get it on Monday, I will call.
Anyone knows if the iPods sent back by apple will have the Wolfson Sound Chip just like the original ones? As the first gen iPods sound BEAST.
Grrrrrrrrrrrrr
Don't worry I have not received my box either. I tried to call Apple and they wont talk to me without apple care protection.
I got my conformation November 13th. I better not get left out on this one or I will be pissed.
Don't worry I have not received my box either. I tried to call Apple and they wont talk to me without apple care protection.
I got my conformation November 13th. I better not get left out on this one or I will be pissed.
Don't worry I have not received my box either. I tried to call Apple and they wont talk to me without apple care protection.
Aren't they being sent to San Francisco (at least initially)? you would think that a box from Northern California would reach Southern California in a few days, not weeks.
Im mainly worried about a line of the email they sent that reads: To avoid cancellation of this replacement request, you must return the original to Apple within ten (10) business days.
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They understand about the delays they have. Just relax and wait patiently. They know when the box was shipped to you so don't worry about being past your ten day window. This is almost as bad as people thinking they'd have to pay $100 if something wasn't defective. These are just standard emails that they send out.
akad said:Don't worry I have not received my box either. I tried to call Apple and they wont talk to me without apple care protection.
Aren't they being sent to San Francisco (at least initially)? you would think that a box from Northern California would reach Southern California in a few days, not weeks.
Im mainly worried about a line of the email they sent that reads: To avoid cancellation of this replacement request, you must return the original to Apple within ten (10) business days.
They understand about the delays they have. Just relax and wait patiently. They know when the box was shipped to you so don't worry about being past your ten day window. This is almost as bad as people thinking they'd have to pay $100 if something wasn't defective. These are just standard emails that they send out.
Yes, Apple received ours on the 17th and the replacement is still pending as well. White & 4GB. I figure that it will get here when it does, we were not using it anyhow.
They haven't even collected mine (registered it for replacement on the announcement day)... Feel a bit miffed it's taking this long, seems a bit of an overcompensation when they said they were gonna replace them all (right before xmas), now they're obviously fumbling with staff and not nothing to put any focus on this, which whilst fair enough, seems a bit stupid to have left this till so close to xmas...
i requested my service on the day it launched and apple received it on the 24th.....god when are the coming?
Exactly the same message on my side - service requested dates and processing dates all match exactly...
btw - I'm in Canada... anyone else in Canada get a replacement yet?
A few days short of a month, and I still don't have the box... (requested the 13th). Its not like I live out in the boonies, I live right in the middle of Los Angeles!
Its cool though, I will be patient haha
UPDATE: Just checked apple repair order status. Empty Box shipped: December 8. Guess that solves it.
Its cool though, I will be patient haha
UPDATE: Just checked apple repair order status. Empty Box shipped: December 8. Guess that solves it.
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From what my marketing and logistics roommate once told me, Apple likes to under promise and over deliver. Haven't had to get anything repaired through Apple to confirm their process or procedure, but he says that Apple is strives to beat its own estimates on repairs and such and hence uses overnight shipping when it comes to repairs.
Despite sending mine Monday and getting confirmation about receiving my nano on Tuesday, nothing on the Apple repair status page about mine shipping or even being approved! Still says "November 15, 2011: Product replacement pending." I really hope they don't disqualify my iPod just because I removed a battery that was swollen and dangerous. Should've taken pictures...
Also, good to see we're getting nice and shiny refurbs. The amount of entitlement in the thread with the original story about the nanos was ridiculous and aggravating. How Apple does battery replacements has been pretty well documented for a while: You get a refurb that is nicely polished and almost good as new. They reuse the parts that they can and replace the ones they can't and just stick them in new cases. Simple.
Ha, ha. Apple promised box in 2 biz days. Did not deliver or send an update email. Poorly worded 10-day limit implied I may be SOL unless Nano returned promptly so called Apple and waited 30 minutes on hold to hear that they had run out of boxes and would get me one when they get me one. Box arrived 2 or 3 weeks past their self-imposed 2-day deadline, and return shipping is FedEx ground instead of express, such that I had to make a special trip to FedEx to drop off.
So far, Apple is not living up to their own promises. An update email would have been nice. And the 30 minute hold time - geez, is it always like that?