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Retina Image Retention

Jeanloup said:
The IR will get worse trust me. If you have bought a 15", exchange it until you have à Samsung screen if you bought a 13" get a refund and buy another computer. That's my best advice !
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Returning it is one option.

Another option could be to just live in blissful ignorance and enjoy your purchase for as long as it will last. Like everything, a problem is bound to arise at some point, post purchase. Thankfully you are dealing with Apple instead of someone unknown, shady business.

Just like how my transmission in my car will one day develop problems and need replacing: should I live the rest of my days in fear for that one day where it may happen, or just drive it like it was meant to be driven and call AAA IF it even does happen?

For all we know, the IR problem may not be the reason why someone brings in their rMBP for warranty service, as there could a multitude of other things that can go wrong over the next few years. At the end of the day, every person needs to ask themselves if the 90+% of the uptime is worth the 10% or less down time that may (or may not) come with it.
 
covertash said:
Returning it is one option.

Another option could be to just live in blissful ignorance and enjoy your purchase for as long as it will last. Like everything, a problem is bound to arise at some point, post purchase. Thankfully you are dealing with Apple instead of someone unknown, shady business.

Just like how my transmission in my car will one day develop problems and need replacing: should I live the rest of my days in fear for that one day where it may happen, or just drive it like it was meant to be driven and call AAA IF it even does happen?

For all we know, the IR problem may not be the reason why someone brings in their rMBP for warranty service, as there could a multitude of other things that can go wrong over the next few years. At the end of the day, every person needs to ask themselves if the 90+% of the uptime is worth the 10% or less down time that may (or may not) come with it.
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You seem to have a very liberal Apple store! If those problems appear after one year I am out of luck. I really don´t want to get Apple Care. I had 3 Macbooks so far and I NEVER had any trouble. My white Macbook is still being used by my younger brother and it works like day 1. (cheap battery replacement from ebay and that´s it).

I think I will bring it back and hope for the best. I mean maybe they already fixed that problem in a second batch of retina macbook pros?

One more question. Could I just fully format the harddrive before returning it? I mean even the OS will be gone. Is that ok? I dont want to wait another 2 hours just for the OS to install after the formatting.
 
DaRealElvis said:
You seem to have a very liberal Apple store! If those problems appear after one year I am out of luck. I really don´t want to get Apple Care. I had 3 Macbooks so far and I NEVER had any trouble. My white Macbook is still being used by my younger brother and it works like day 1. (cheap battery replacement from ebay and that´s it).

I think I will bring it back and hope for the best. I mean maybe they already fixed that problem in a second batch of retina macbook pros?

One more question. Could I just fully format the harddrive before returning it? I mean even the OS will be gone. Is that ok? I dont want to wait another 2 hours just for the OS to install after the formatting.
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To be fair, I have not purchased my Apple Care warranty yet - but I do intend to before the first year is up, so that I am covered. This is especially important going forward because none of the parts are (technically) user serviceable. You can purchase it for much cheaper than what Apple is asking for through B&H if that helps any. :)

If I'm not mistaken, you should be able to boot into the Recovery partition and perform a reinstall of the OS that way. It didn't take that long last time I did it on my Mac Mini - something like 20-30 minutes - and I have a slower SATA SSD drive in there, compared to the rMBP's PCIE SSD.

But if you still just want to blow it away and be done with it, I would call the Apple store beforehand and confirm. I'm sure if they need to do anything, they can just perform the reinstallation of the OS through the Internet (which is an awesome feature that Microsoft should take note of). :D
 
My god! I'm worried about my purchase. I'm from India and I'm looking to get it from USA, and as far as I know and my 5 years experience , apple products never go wrong.

So I thought of getting it from USA and forget about warranty.

Of such screen issues come, I will be dead then.
Damn damn damn.
 
DaRealElvis said:
You seem to have a very liberal Apple store! If those problems appear after one year I am out of luck. I really don´t want to get Apple Care. I had 3 Macbooks so far and I NEVER had any trouble. My white Macbook is still being used by my younger brother and it works like day 1. (cheap battery replacement from ebay and that´s it).

I think I will bring it back and hope for the best. I mean maybe they already fixed that problem in a second batch of retina macbook pros?

One more question. Could I just fully format the harddrive before returning it? I mean even the OS will be gone. Is that ok? I dont want to wait another 2 hours just for the OS to install after the formatting.
Click to expand...

Interesting approach. I've personally always had Applecare, and used it for every single apple computer I have owned after 1 year of age (i.e. outside its warranty).


Powerbook G3 (Pismo) - Faulty logic board replaced
iBook (white) - Faulty logic board replaced
Powerbook G4 17" - Screen replaced at 2 years, hard drive replaced
MacBook (white) - keyboard and trackpad replaced
MacBook Pro 17" - Screen replaced at 2.9 years, hard drive replaced
Macbook Air 11" 2010 - Screen replaced at 18 months

(iMac 27" 2012 - still ok)
(Macbook Air 11" 2012 - still ok)

I ALWAYS buy Applecare.

----------
soamz said:
My god! I'm worried about my purchase. I'm from India and I'm looking to get it from USA, and as far as I know and my 5 years experience , apple products never go wrong.

So I thought of getting it from USA and forget about warranty.

Of such screen issues come, I will be dead then.
Damn damn damn.
Click to expand...

Why not just use the warranty in India. All mac laptops have worldwide coverage for support.
 
MacBooks come with international warranty ?

I buy it from USA and ask for replacement or SErvice to apple India ? They do it for free ?
 
covertash said:
Returning it is one option.

Another option could be to just live in blissful ignorance and enjoy your purchase for as long as it will last. Like everything, a problem is bound to arise at some point, post purchase. Thankfully you are dealing with Apple instead of someone unknown, shady business.

Just like how my transmission in my car will one day develop problems and need replacing: should I live the rest of my days in fear for that one day where it may happen, or just drive it like it was meant to be driven and call AAA IF it even does happen?

For all we know, the IR problem may not be the reason why someone brings in their rMBP for warranty service, as there could a multitude of other things that can go wrong over the next few years. At the end of the day, every person needs to ask themselves if the 90+% of the uptime is worth the 10% or less down time that may (or may not) come with it.
Click to expand...

That's what everyone around me said and That's what i ended up doing last time until IR starts 3 months later and I had to give the computer back so fool me one but not twice. I know for a fact now the 13" is a defective computer because of the screen and until I have proof the problem is no more I will not buy one again.
 
I just received my rMBP 13 late 2013. I ran the test for about 5 min and there was obvious IR. I was not looking at the monitor so my eye was not affected. I am sorry for no proof but my old GF2 died last month and my iPhone 4s can not give enough detail with picture or video. I checked the EDID and it showed that my monitor was produced in week 48,2012. However I am not going to replace this laptop now as I am not experiencing IR in normal use and I have a 3 year apple care. :) I will probably wait until all late 2012 screen are gone. LOL
 
redvitamin said:
I just received my rMBP 13 late 2013. I ran the test for about 5 min and there was obvious IR. I was not looking at the monitor so my eye was not affected. I am sorry for no proof but my old GF2 died last month and my iPhone 4s can not give enough detail with picture or video. I checked the EDID and it showed that my monitor was produced in week 48,2012. However I am not going to replace this laptop now as I am not experiencing IR in normal use and I have a 3 year apple care. :) I will probably wait until all late 2012 screen are gone. LOL
Click to expand...

In my opinion, I think your case is going to be the common topic for many people. All monitors, just a matter of time and stress, will show IR, but those conditions may or may not simulate every day use. And we just have to take the plunge, and hope Apple Care covers everything that happens. :)

By the way, what was the manufacturer and model in the EDID?
 
Hey,

Sorry if I am being repetitive, but I am close to buying a laptop and want to make sure I have my facts straight while I am pondering my decision.

1. Only 13" rMBP have this problem

2. It is only on LG screens, which is all 13" rMBP's

3. The 15" does not have this image retention problem at all? Or is it the 15" Samsung screens that don't have this issue?

4. What is the deal with the yellow screen?
 
Sully151 said:
Hey,

Sorry if I am being repetitive, but I am close to buying a laptop and want to make sure I have my facts straight while I am pondering my decision.

1. Only 13" rMBP have this problem

2. It is only on LG screens, which is all 13" rMBP's

3. The 15" does not have this image retention problem at all? Or is it the 15" Samsung screens that don't have this issue?

4. What is the deal with the yellow screen?
Click to expand...
As I understand it the IR problem only appears on LG screens (mostly 1st generation - though mine is still perfect after 10 months).
The yellow tint appears to be a problem with Samsung screens.
I don't think it is 13" or 15" specific.

Having said all that it also appears that 2012 manufactured screens have been put in 2013 Haswell machines - unless I'm reading things wrong (or the information regarding screen/manufacturer numbers is wrong).
 
redvitamin said:
I just received my rMBP 13 late 2013. I ran the test for about 5 min and there was obvious IR. I was not looking at the monitor so my eye was not affected. I am sorry for no proof but my old GF2 died last month and my iPhone 4s can not give enough detail with picture or video. I checked the EDID and it showed that my monitor was produced in week 48,2012. However I am not going to replace this laptop now as I am not experiencing IR in normal use and I have a 3 year apple care. :) I will probably wait until all late 2012 screen are gone. LOL
Click to expand...

Well, there's no certainty that the 2013 panels will be any better. This is the 3rd gen of Retina LG panels and people are still having this problem. Clearly LG and Apple don't care.
 
PervySteve said:
Well, there's no certainty that the 2013 panels will be any better. This is the 3rd gen of Retina LG panels and people are still having this problem. Clearly LG and Apple don't care.
Click to expand...

If it affected most or nearly everyone, you'd bet there'd be a recall. I think it's getting better, tbh--it's just that people don't post here or on Apple's forums unless they have a problem.
 
Spetsnazos said:
you generally don't get image retention(IR) right out of the box, it comes generally a few weeks or months after.

People who open their box and do the test then report no IR are misleading others.

We've already been through all this and Apple's solution was replacing your screen with a Samsung display. Every single replacement was a Samsung, not LG, so take that for what it's worth :)
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Actually your incorrect just had my 2012 15" LG replaced an Friday due to IR and it's been replaced with a rev 2 LG
 
ktc said:
In my opinion, I think your case is going to be the common topic for many people. All monitors, just a matter of time and stress, will show IR, but those conditions may or may not simulate every day use. And we just have to take the plunge, and hope Apple Care covers everything that happens. :)

By the way, what was the manufacturer and model in the EDID?
Click to expand...

So, you buy an already expensive laptop and then have to buy apple care which isn't cheap. Then, you are supposed to "hope" apple takes care of it when something breaks?

That's just not very comforting to a prospective buyer like me. I expect a LOT from a high priced laptop. I don't mind paying more for good products but this attitude of just accepting that it's OK for a high end product to show IR or burn in which is even worse doesn't fly with me. A little IR is probably normal but it should be temporary.

I dunno, it just doesn't seem like IR or burn in should even be a valid topic when discussing screens in 2013. It's an old CRT and early gen plasma problem. Really doesn't make sense to me nowadays. Oh well.
 
s2mikey said:
So, you buy an already expensive laptop and then have to buy apple care which isn't cheap. Then, you are supposed to "hope" apple takes care of it when something breaks?

That's just not very comforting to a prospective buyer like me. I expect a LOT from a high priced laptop. I don't mind paying more for good products but this attitude of just accepting that it's OK for a high end product to show IR or burn in which is even worse doesn't fly with me. A little IR is probably normal but it should be temporary.

I dunno, it just doesn't seem like IR or burn in should even be a valid topic when discussing screens in 2013. It's an old CRT and early gen plasma problem. Really doesn't make sense to me nowadays. Oh well.
Click to expand...

I've worked in and around retail long enough to tell you that if you are kind, courteous, and have a genuine problem, retailers will go all the way for you to make sure you will get the best care and attention. So if you already have this sort of natural demeanor about you, then it's not a matter of "hoping" that they will fix your issues, but rather "how fast" they can turn things around. ;)

Every new product will have its growing pains, regardless of how much money it may cost you. Your life choices are to either jump on the bleeding edge band wagon and ride out the rough times, or you can sit back and wait for all of the bugs to be worked out and buy tried and true platforms (aka. older stuff).

So to simplify your quandary, now that you know what the risks are, if you are unwilling to take take part in it, then it's time to find something else other than the rMBP. You are indeed spending a lot of money, and you should be fully comfortable with your purchases. Remember, you don't have to buy a rMBP; there are plenty of choices outside of Apple, and even a few more within.

By the way, at my work place, I routinely see Planar monitors (who make some of the best touch screens for retailers) in our lab with a solid vertical strip, which takes up 25% of space on the screen, that will have IR. This is true IR, where that same strip is always present, and always one screen behind. The issue may be an old one, and you don't usually hear about it often, but it still exists even in 2013 - and with the way Apple wants to really mass produce these high PPI screens, it very well may persist beyond into future generations of products.
 
s2mikey said:
So, you buy an already expensive laptop and then have to buy apple care which isn't cheap. Then, you are supposed to "hope" apple takes care of it when something breaks?

I dunno, it just doesn't seem like IR or burn in should even be a valid topic when discussing screens in 2013. It's an old CRT and early gen plasma problem. Really doesn't make sense to me nowadays. Oh well.
Click to expand...

I totally know how you feel, and many of us have voiced similar frustrations. But remember, not everyone has IR -- there is a huge selection bias in who posts here, and none of us know the actual proportion of total buyers with this problem over time. Although, it does seem like there's a higher rate of complaints about IR on the Macbook than other computers, but maybe Mac-users have a higher standard :p

We use Barco monitors at work with medical imaging stations that cost $$$. Some of them have IR :eek:
 
Personnaly I choose not to take the risk again and buy the 13" retina because when the screen will start having IR Apple will only be able to replace it with another defective screen. Until I know for sure they are manufacturing and shipping IR free screens I'm not wasting that much money in the hope that Apple will do something for me when things will go south. If I was in the market for a 15" that would be another story because of the Samsung's screens but I'am not.

Btw I'm eager to have feed-backs about 13" screen built in 2013. So far they all seems to be from 2012. I guess because of the previous expensive price they haven't sold that many and still have a lot of "old" screens to get rid of.
 
Jeanloup said:
Btw I'm eager to have feed-backs about 13" screen built in 2013. So far they all seems to be from 2012. I guess because of the previous expensive price they haven't sold that many and still have a lot of "old" screens to get rid of.
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tmiw said:
covertash said:
I ran mine and got "0417". So is that week 4 of 2013?
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Correct.
Click to expand...

I'm sure it's not exactly what you are looking for, but it looks like they are making progress and moving on to later batches.
 
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