Retina Macbook Pro returns thread

Discussion in 'MacBook Pro' started by sireShonBohn, Jul 17, 2012.

?

How many exchanges did it take to get the perfect rMBP?

Poll closed Dec 14, 2012.
  1. The first exchange solved everything, :D

    16 vote(s)
    7.3%
  2. It took two exchanges to get it perfect, :)

    3 vote(s)
    1.4%
  3. It took three exchanges but I finally got the perfect rMBP, :/

    6 vote(s)
    2.7%
  4. Sigh... it took more than three exchanges, 0_o

    12 vote(s)
    5.5%
  5. My rMBP was perfect from the beginning, :D

    155 vote(s)
    70.8%
  6. I'm still waiting on my exchanged rMBP to arrive...

    27 vote(s)
    12.3%
  1. sireShonBohn, Jul 17, 2012
    Last edited: Jul 17, 2012

    sireShonBohn macrumors regular

    Joined:
    Jun 18, 2012
    #1
    I just initiated my 3rd exchange of the Retina Macbook Pro. My first two rMBP's had cosmetic defects on the aluminum exterior and the last one had significant screen burn-in. All the rMBP's I've had so far had screen burn in to varying degrees, the last one was by far the worst however.

    I appreciate that Apple has exchanged these items relatively trouble free but I'm wondering just how many chances I should give them?

    If you've had an exchange, how many exchanges has it taken to get the perfect machine?
     
  2. PaulAtkinson macrumors member

    Joined:
    Jul 1, 2012
    Location:
    San Francisco
    #2
    Just one!

    First rMBP had dimple in display glass.

    Returned to Best Buy and walked out with another one. No problems.
     
  3. benguild macrumors 6502a

    Joined:
    Jul 29, 2003
    #3
    Jesus christ!
    Am I the only one without a defective machine?
     
  4. ihakim macrumors member

    Joined:
    Jun 11, 2012
    Location:
    Stanford, CA
    #4
    The first one I ordered had extremely bad image persistence (ghosting). Second one arrived and had five dead pixels. It also would not go to sleep and when I closed the lid, the fans would ramp up to 6000 rpm instead of turning off. This was before I installed software or did anything on the computer. I had just logged in to test the screen for ghosting. Sent the second one back and am waiting for them to build and ship the third one.

    This is the last chance Apple gets from me. It shouldn't take four machines to get it right. :mad:
     
  5. sireShonBohn thread starter macrumors regular

    Joined:
    Jun 18, 2012
    #5
    I don't know if it was you in another thread but I read somewhere else on the forums of an easy return experience at Best Buy. I'm starting to wonder if I should just buy Apple products there from now on.

    This last return Apple wanted to check if it was software that was causing the image retention. They led me through a variety of absurd hoops like resetting p-ram, rebooting in some sort of safe mode, taking a screen shot (shift+CMD+3) to see if burn in showed up in a screen shot (seriously), and photographing the offending image retention with my phone and emailing it to someone in their customer support while I was on the phone with them.

    I thought returns were "no questions asked"?
     
  6. austinguy23 macrumors 6502a

    Joined:
    Oct 8, 2008
    #6
    I hope you guys realize that this poll will be skewed in favor of negative feedback. People tend to not get on forums to brag about bug-free devices but rather to b***h about problems...
     
  7. sireShonBohn thread starter macrumors regular

    Joined:
    Jun 18, 2012
    #7
    The goal is to find out how many people have had multiple defective returns/exchanges. I've had 3 now. It's kind of shocking that Apple can't seem to get me a perfect computer even for 3 grand.
     
  8. austinguy23 macrumors 6502a

    Joined:
    Oct 8, 2008
    #8
    Understandable. rMBP was definitely rushed to market and shouldn't have even seen the light of day before Mountain Lion's release.

    I hope Tim isn't starting a trend of forgoing quality and superior experience in favor of hitting revenue projections...
     
  9. GoreVidal macrumors 6502a

    GoreVidal

    Joined:
    Jun 19, 2011
    #9
    Oh dear lord. :rolleyes:

    For the record, bought mine and returned it 2 weeks later. Disappointing to say the least.
     
  10. earnestgeek macrumors newbie

    Joined:
    Jul 17, 2012
    #10
    I had the same experience. Just got my rMBP today and sadly there was yellow tint and bleeding issues. Called, got transferred to a "senior" applecare specialist who made me go through a bunch of software resets before admitting at was a hardware issue (duh!) and just when i thought it was done, he tells me I can't get a replacement because although its a hardware issue, it doesn't affect usability! :mad:

    Needless to say I went nuts, said I didn't spend $3000 on something with defects, its like saying buying a new car with a broken radio. If i can't exchange it then I'm returning it. Finally he transferred me to sales person who processed the replacement order. She on the other hand was super nice/helpful. :D
     
  11. boto macrumors 6502

    boto

    Joined:
    Jun 4, 2012
    #11
    I'm currently on my 5th rMBP after going through multiple backlight bleeding, trackpad, keyboard, and cosmetic issues. Two things that I can conclude after exchanging 4 times is that backlight bleeding and extremely minimal cosmetic damage is inevitable. Even the current model I have has a VERY small speck of aluminum chipped on the top edge of my display, which is unnoticeable if your not paranoid and OCD like me. Also, backlight bleeding appeared in every unit I replaced, whether it was a small bleed on the corner or bottom or even on the sides. The current one I have is probably the best I have received so I'm sticking with this before I encounter anymore issues.
     
  12. chardz88 macrumors newbie

    Joined:
    Jul 2, 2012
  13. Slivortal macrumors 6502

    Joined:
    Jun 14, 2012
    #13
    Yeah, because this never happened when Steve was around.

    :rolleyes:
     
  14. katmeef macrumors 6502

    Joined:
    Jul 20, 2010
    #14
    Are you swapping these out in stores or has Apple delivered the replacements to you?
     
  15. sydenham, Jul 18, 2012
    Last edited: Jul 18, 2012

    sydenham macrumors regular

    Joined:
    Dec 23, 2010
    #15
    You want to buy from Best Buy so you can return machines there too? Sounds like Apple was being very generous with you. I certainly would have done quite a few tests on someone like you returning 3 machines. You sound like a classic time waster. You should probably just get your money back and get a Dell or something.
     
  16. sireShonBohn, Jul 18, 2012
    Last edited: Jul 18, 2012

    sireShonBohn thread starter macrumors regular

    Joined:
    Jun 18, 2012
    #16
    ;) Apple would be very generous to get me a $3,000 computer that isn't damaged or malfunctioning in some way.
     
  17. boto macrumors 6502

    boto

    Joined:
    Jun 4, 2012
    #17
    In store exchange. I would never wait 2-3 weeks for a replacement.
     
  18. boy-better-know macrumors 65816

    boy-better-know

    Joined:
    Jun 30, 2010
    Location:
    England
    #18
    No mate. Mine is fine (touch wood). Just needs a screw tightening by apple on saturday. I am happy because I had 3 genuinly faulty new iPads so I was weary of the retina displays.
     
  19. katmeef macrumors 6502

    Joined:
    Jul 20, 2010
    #19
    Sure hope my BTO is perfect or maybe I'll need to live with 8G RAM
     
  20. fkhan3 macrumors 6502

    Joined:
    Apr 28, 2010
    #20
    Exchanged my BTO due to a dent on bottom panel. Received my replacement yesterday and this one seems to be perfect. Apple did expedite my replacement which I received in 6 business days
     
  21. sireShonBohn thread starter macrumors regular

    Joined:
    Jun 18, 2012
    #21
    Glad to hear these CAN be perfect!

    My last two exchanges were both prioritized and the previous to last shipped within a week (still waiting on the last). It looks as if Apple has become aware of the few customers having genuine issues with these machines and they're stepping things up to make sure they have a good experience.
     
  22. tomiwah, Jul 18, 2012
    Last edited: Jul 18, 2012

    tomiwah macrumors newbie

    Joined:
    Jul 18, 2012
    #22
    I just started another thread, in part because of this one, and in part because of the inherent crapshoot involved in exchanging products. My rMBP has dead pixels.

    I have tentatively opted to have the screen replaced rather than having the entire machine replaced because that, at least in theory, limits the number of problems that I could experience when I get it back -- i.e., if I get an entirely new machine, it could be perfect, have the same problem, have different problems, or have some combination of problems.

    I'm not sure if I made the right choice and still have time to change my mind so I figured I would post in this thread as well. Also, does exchanging the entire unit reset the 14 day return window, meaning that I am cutting short my return period by opting for repair instead of replacement?
     
  23. Taylor-C macrumors 6502a

    Joined:
    Jul 12, 2011
    Location:
    UK
    #23
    If you do it over the phone you get priority - which is usually 1-3 days (but I was told it could be 3-5 due to the popularity with the Retina).
     
  24. Vulcan macrumors 65816

    Vulcan

    Joined:
    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #24
    Mine has a small blemish on the aluminum below the hinge. Granted, it doesn't really affect my usage at all (plus I already moved all of my data), so I'm probably not going to exchange it. Still, it bothers me.
     

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  25. Jamesesesesess macrumors 6502a

    Joined:
    Nov 26, 2011
    #25
    I'm currently on my 3rd RMBP, and this one will be exchanged for a 4th. My first was a 2.3/8/256, but it had a pink tint, so I exchanged it. That one had the same issue. I didn't feel like exchanging it again so I figured I'd wait a bit and just have Apple fix it. Then I decided to get a 2.3/16/256 model, and returned my other one. The 2.3/16/256 model that I got (and am using right now) has a yellow tint and the screen is quite dim compared to my first two, and I'm used to having it on full brightness. Now I'm exchanging this one once ABT gets more stock, and will hopefully get a perfect display. I'm not getting my hopes up though, this could take a while :rolleyes:
     

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