I'm on the iPhone Upgrade Program and got an XS Max on launch day. I found the phone to be too large for me and decided to return it and get an XS instead. I returned the XS Max to my local Apple Store, I got an email from Citizens One that confirmed my loan was cancelled and my credit card refund was processed. However, when the Apple Store employees tried to give me the XS, there system would not let them because it said I was not yet eligible for an upgrade (it still thought I had the XS Max). The manager told me to wait 24 hours and try again. It has now been 7 days, and when I try to purchase the phone on Apple's website via the IUP link, all I see is a message which says "Your iPhone upgrade is pending." There is a link to view the orders in my account, and when I go there, it clearly shows the XS Max was returned. How long does this process usually take? What should I do now?