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Rogers Announces iPhone Plans in Canada
- Thread starter generationxwing
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It begs the question
It begs the question: if Rogers is so sure that these plans are "enough", most people won't use up the bandwidth, why don't they just make them unlimited?
Competition in wireless - please come to Canada! The activity of raping the consumer won't stop until then.
Disgusted with Rogers' greed and small mindedness.
It begs the question: if Rogers is so sure that these plans are "enough", most people won't use up the bandwidth, why don't they just make them unlimited?
Competition in wireless - please come to Canada! The activity of raping the consumer won't stop until then.
Disgusted with Rogers' greed and small mindedness.
If it's 15$/month (with no hidden "access fees") for 60 minutes and caller ID, count me in.
My Letter
Instead of going to Rogers and complaining, I just sent this to Apple through their feedback site. I'm also going to email the Steve Jobs famous email address.
"Hi Apple Team,
I'm sure you guys are inundated with lots of emails/requests, and I'm not sure if I have the right area here for feedback. But I was hoping to write to you about the recently release iPhone pricing rates through Rogers/Fido in Canada. You have created an absolutely astounding phone/computer device, one that we have all be waiting for here in Canada since Steve Jobs first unveiled it.
So the announcement was made that it was coming at WWDC 2008, and we have been anxiously awaiting pricing plans. As you may or may not know, Canada has some of the worst data rates in the free world, so we were skeptical of both price and features they would allow.
I won't post the rates as you probably know them, but let's just say that the lowest price is $60 which gets you 400mb, the top rate is 2gb per month.
Again, you have made a wonderful device, however with features you are trying to sell such as mobile me, activesync, the apps store with processes running in the background, 400mb would be used quite quickly, without even sending an email. I don't think the intention of this phone was for it to be limited in it's data use, otherwise I will never get the use out of it that I want, or get the experience from it that Apple created it for.
There are a lot of Canadians struggling now with the idea of not being able to purchase the device. What I'm asking from Apple is to perhaps contact Rogers/Fido and ask them to reconsider their rates before July 11th.
I hate to use the term 'or I won't buy your device', but I don't think I would be able to because I would never get what I want from the device without paying a $0.50 per mb overage premium. I am one of your Mac faithful, currently owning a MacBook Pro, MacBook, and two 24inch iMacs. Please, redefine Roger's stance on their prices so I can add a new 3G iPhone to that mix.
Thank you,
Jon"
Not much, but it's important that they get some kindly worded letters.
I am so mad at Rogers right now though! Ironically, the basic plan they are announcing is better than the plan I have for my Moto Q, which costs me $56 per month plus those ridiculous add on fees and tax, but only give me 4mb data usage, and the same voice plan.
But I'd go broke in 5 minutes with this thing hooked up to my exchange account, and the background data movement that having any apps would use. The iPhone was never created to make you sweat over when you use the device!
Instead of going to Rogers and complaining, I just sent this to Apple through their feedback site. I'm also going to email the Steve Jobs famous email address.
"Hi Apple Team,
I'm sure you guys are inundated with lots of emails/requests, and I'm not sure if I have the right area here for feedback. But I was hoping to write to you about the recently release iPhone pricing rates through Rogers/Fido in Canada. You have created an absolutely astounding phone/computer device, one that we have all be waiting for here in Canada since Steve Jobs first unveiled it.
So the announcement was made that it was coming at WWDC 2008, and we have been anxiously awaiting pricing plans. As you may or may not know, Canada has some of the worst data rates in the free world, so we were skeptical of both price and features they would allow.
I won't post the rates as you probably know them, but let's just say that the lowest price is $60 which gets you 400mb, the top rate is 2gb per month.
Again, you have made a wonderful device, however with features you are trying to sell such as mobile me, activesync, the apps store with processes running in the background, 400mb would be used quite quickly, without even sending an email. I don't think the intention of this phone was for it to be limited in it's data use, otherwise I will never get the use out of it that I want, or get the experience from it that Apple created it for.
There are a lot of Canadians struggling now with the idea of not being able to purchase the device. What I'm asking from Apple is to perhaps contact Rogers/Fido and ask them to reconsider their rates before July 11th.
I hate to use the term 'or I won't buy your device', but I don't think I would be able to because I would never get what I want from the device without paying a $0.50 per mb overage premium. I am one of your Mac faithful, currently owning a MacBook Pro, MacBook, and two 24inch iMacs. Please, redefine Roger's stance on their prices so I can add a new 3G iPhone to that mix.
Thank you,
Jon"
Not much, but it's important that they get some kindly worded letters.
I am so mad at Rogers right now though! Ironically, the basic plan they are announcing is better than the plan I have for my Moto Q, which costs me $56 per month plus those ridiculous add on fees and tax, but only give me 4mb data usage, and the same voice plan.
But I'd go broke in 5 minutes with this thing hooked up to my exchange account, and the background data movement that having any apps would use. The iPhone was never created to make you sweat over when you use the device!
I was thinking that myself. But forget that number, you'll be talking to machines for an hour before you get a real person that can do anything.
Here's a direct line to their customer care department in Toronto:
(416) 935-4436
My girlfriend's friend works for Rogers and he told me to call that number if I ever want anything done for my plan or anything. They're the last line of defence keeping you as a customer. Just threaten to cancel.
If they get enough angry calls they'll have to at least think of reconsidering these sad excuses for iPhone plans.
I signed up with Rogers a year ago after the iPhone was just released and I knew Rogers was the only GSM option in Canada. So I'm gonna tell them the only reason I signed up with Rogers was for the iPhone, but after seeing these plans I don't want an iPhone any more and I want to cancel my contract with Rogers. It'll add fuel to the angry customer flames and maybe even help me get some perks added to my current plan.
Let us know how your call went.
I just canceled my invisibleshield purchase because I'm not getting an iPhone anymore. Ruck Fogers in the ass.
I emailed Rogers yesterday about this, and received a response today about it. It's actually a rather lengthly response at that. I'm pasting it for you all to read.
----------------------------------------
"Dear ***** *****, Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you have informed us that our newly released iPhone 3G plans are a disappointment.
We are sorry to hear that our iPhone 3G voice and data packages value are less than you were expecting. We would like to point out that they do offer more data and airtime than our traditional packages and they also come with the added features of bonus text messages and visual voicemail. However, we appreciate that this release has come with expectations from our customers.
Each carrier has a different pricing strategy. Rogers has designed a pricing structure that offers high-value, flexible voice and data packages so that Canadians can make the most of their iPhone 3G experience.
To fully appreciate everything this device has to offer (phone, iPod andInternet in one 3G device), our price plans include both voice and data.We have a wide selection of high value, flexible plans to meet your needs.
? The majority of carriers offering iPhone 3G worldwide do not have unlimited plans for this device. Some carriers have implemented a ?soft cap? so the plan isn?t truly ?unlimited?. For example, in France the soft cap is 500MB where we have a plan that includes 4 times that amountin your bucket. Unlimited plans could end up costing you more for what you don?t use.
? Based on reports that the average usage for the first generation iPhone was less than 100MB per month, our iPhone 3G plans more than accommodate the vast majority of customers. Rogers?s customers get 4 times the data on our $60 entry level plan (400 MB) and 20 times the data on our most comprehensive plan.
At Rogers we are always aiming to improve service to better meet the needs of our customers and we appreciate your feedback. Your comments will be passed along for further review and consideration.
We truly hope that you continue to stay loyal to Rogers Wireless howevershould you feel that you need to make that move elsewhere. We kindly askthat the account holder contact our customer care centre by phone at your convenience. You may contact our Wireless Customer Relations department toll free from a landline at 1-888-764-3771 or by dialing *611 from your wireless phone. Our Hours of Operations are Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.
Thank you for contacting Rogers. We appreciate your comments. We are pleased to have been able to address your inquiry. For additional information please visit our website at www.rogers.com.
For future email correspondence with respect to this e-mail, please quote reference number ********
Regards,
Patty T.
Rogers Online Customer Service
http://www.rogers.com"
----------------------------------------
I find it quite amusing that she mentions that a majority of worldwide iPhone 3G carries will not offer unlimited data plans.
They have their heads so far up their asses, it's kinda sad.
----------------------------------------
"Dear ***** *****, Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you have informed us that our newly released iPhone 3G plans are a disappointment.
We are sorry to hear that our iPhone 3G voice and data packages value are less than you were expecting. We would like to point out that they do offer more data and airtime than our traditional packages and they also come with the added features of bonus text messages and visual voicemail. However, we appreciate that this release has come with expectations from our customers.
Each carrier has a different pricing strategy. Rogers has designed a pricing structure that offers high-value, flexible voice and data packages so that Canadians can make the most of their iPhone 3G experience.
To fully appreciate everything this device has to offer (phone, iPod andInternet in one 3G device), our price plans include both voice and data.We have a wide selection of high value, flexible plans to meet your needs.
? The majority of carriers offering iPhone 3G worldwide do not have unlimited plans for this device. Some carriers have implemented a ?soft cap? so the plan isn?t truly ?unlimited?. For example, in France the soft cap is 500MB where we have a plan that includes 4 times that amountin your bucket. Unlimited plans could end up costing you more for what you don?t use.
? Based on reports that the average usage for the first generation iPhone was less than 100MB per month, our iPhone 3G plans more than accommodate the vast majority of customers. Rogers?s customers get 4 times the data on our $60 entry level plan (400 MB) and 20 times the data on our most comprehensive plan.
At Rogers we are always aiming to improve service to better meet the needs of our customers and we appreciate your feedback. Your comments will be passed along for further review and consideration.
We truly hope that you continue to stay loyal to Rogers Wireless howevershould you feel that you need to make that move elsewhere. We kindly askthat the account holder contact our customer care centre by phone at your convenience. You may contact our Wireless Customer Relations department toll free from a landline at 1-888-764-3771 or by dialing *611 from your wireless phone. Our Hours of Operations are Monday to Friday from 8AM to 9PM and on Saturday from 8AM to 6PM, EST.
Thank you for contacting Rogers. We appreciate your comments. We are pleased to have been able to address your inquiry. For additional information please visit our website at www.rogers.com.
For future email correspondence with respect to this e-mail, please quote reference number ********
Regards,
Patty T.
Rogers Online Customer Service
http://www.rogers.com"
----------------------------------------
I find it quite amusing that she mentions that a majority of worldwide iPhone 3G carries will not offer unlimited data plans.
They have their heads so far up their asses, it's kinda sad.
Dont tell me you guys still havent figured out that Rogers has already created a standard response email to your complaints!
Oh, I have. I've just noticed that this one seemed to be longer than the others I've seen so far. lol
It would truly seem the UK has the best plan of the bunch which is surprising considering the tag ripoff britain but then competition here is fierce telcos cant afford to mess around or people will march straight to other competitors
Im also surprised americans/canadians get charged for incoming calls/texts thats old school here and rogers charge for caller ID/voicemail?
Sad thing is the general public will sign up for this plans and allow rogers gouge them
Im also surprised americans/canadians get charged for incoming calls/texts thats old school here and rogers charge for caller ID/voicemail?
Sad thing is the general public will sign up for this plans and allow rogers gouge them
The real question is... why would anyone vote this as "positive"?
As I write this, the current rating is 72 positives, 1869 negatives.
maybe they hate canadians and want to see them suffer?
Just a guess.
What reports said that people with the first iPhone used on average 100MB per month?? If they mean the unlocked ones on Rogers network, then duh, they'd be paying a crazy amount even 100MB with the cost per megabyte.
But if they mean reports from the USA and elsewhere, then well... really? 100MB on average?
It still makes no sense. They know that people want to use this thing, especially since it's 3G they'll want to use it more.
Damn you Rogers. They can easily afford to sell the plans for half the price.
The price of these plans isn't going to change, and that's fine with me; I'm used to paying through the nose for my mobile phone.
Instead of writing angry emails to Rogers' executives, maybe we should consider coming up with better plans at the same price points, and get the media to push the idea. I think that would be much more constructive, and actually allow us (the consumers) to get what we want.
The biggest drawback, in my opinion, is the lack of unlimited data and limited number of minutes. I can afford $100 a month, but I need at least 1GB of data and 250 minutes of talk time.
Does somebody want to set up a page where we could gather data on what consumers want and are able to pay? (Let's be realistic and not demand $30 for unlimited data, because it isn't going to happen.)
Instead of writing angry emails to Rogers' executives, maybe we should consider coming up with better plans at the same price points, and get the media to push the idea. I think that would be much more constructive, and actually allow us (the consumers) to get what we want.
The biggest drawback, in my opinion, is the lack of unlimited data and limited number of minutes. I can afford $100 a month, but I need at least 1GB of data and 250 minutes of talk time.
Does somebody want to set up a page where we could gather data on what consumers want and are able to pay? (Let's be realistic and not demand $30 for unlimited data, because it isn't going to happen.)
But will he respect me...?
I'd really like to sign up for one of these plans but I'm worried that Ted Rogers might not respect me in the morning.
I'd really like to sign up for one of these plans but I'm worried that Ted Rogers might not respect me in the morning.
I just phoned this number and spoke to a lady to share my feedback. She specifically said that they've been asked to get feedback from customers regarding the iPhone plans, so they are aware of the dissatisfaction.
On my call, I talked very clearly (English was not her first language), and made sure that she understood my complaints. I also explained *why* I was unhappy. It's not enough to say that the prices are too high. It's important to explain that we understand the price grows after adding the System Access Fee, 911, Caller ID, taxes, etc. Rogers needs to know that we're not dumb and we won't fall for their false advertising.
I also told her that I would be cancelling my Rogers account, which I got specifically because of the iPhone, if Rogers did not change the plans to be more accommodating to the needs of their customers. (My current plan gives me 350 minutes for $40 a month. The starter iPhone plan would only give me 150 minutes for $60 a month. To add to the pain, I had received a promotional bonus of double minutes, so I have 725 minutes a month for my $40. That means my daytime minutes drop from 725 down to 150, and be paying twice the fee when it's all said and done -- ouch!)
Just to "officialize" my complaint, I insisted on adding my name and phone number to the complaint. I was surprised she didn't ask me for it first.
Wow, that's an insanely stingy and expensive set of plans they got there.
I feel sorry for you Canadians. It's ridiculous to see such rationing of data in 2008. Technology should become more accessible to the masses. Plans like these will only stifle growth. I wouldn't touch the iPhone in Canada for fear that I'd rack up a several thousand dollar bill. I'm pretty sure that's not what Steve wants people to feel like. MobileMe will catapult users into bankruptcy with data charges.
Apple should be very concerned.
I feel sorry for you Canadians. It's ridiculous to see such rationing of data in 2008. Technology should become more accessible to the masses. Plans like these will only stifle growth. I wouldn't touch the iPhone in Canada for fear that I'd rack up a several thousand dollar bill. I'm pretty sure that's not what Steve wants people to feel like. MobileMe will catapult users into bankruptcy with data charges.
Apple should be very concerned.
That is a laugh. I can go to a local clinic and see at least see the on duty clinic doctor if not my own doctor within 20 minutes as a walk-in. If I had a real emergency, I could go to the local main hospital and get taken in almost right away.
Idiots go to the emergency for non-emergencies and wait hours on both sides of the border because emergencies take priority at the ER. *GASP* What a surprise eh?
Get a family doctor and you won't have that problem.
id hate to work for rogers customer service right now...
I'm glad im in the UK, where the plans are great! Apple products are usually more expensive over here, but the iPhone is great value. Perhaps its because the iPhone didnt sell as well as expected here on launch.
I find it really weird that people still have to pay for callerID, incoming calls, texts etc... that would just be suicide if any company decided to do that in the UK.
I'm glad im in the UK, where the plans are great! Apple products are usually more expensive over here, but the iPhone is great value. Perhaps its because the iPhone didnt sell as well as expected here on launch.
I find it really weird that people still have to pay for callerID, incoming calls, texts etc... that would just be suicide if any company decided to do that in the UK.
The good news is that if they've created that standard letter, they know they're getting their customers angry. The media is covering the "groaning" and there is word that these plans are still being considered and may change before launch.
I'm going to wait a couple of days until the suits at Rogers think of a customer retention plan for angry customers leaving because of the announced rates and then I'm going to call to cancel.
I'll be telling them I dropped Bell for Rogers because I knew they would be offering the iPhone sooner or later. Now that the iPhone plans are out, I'm not happy with them and I'm moving back to Bell.
What would make me stay would be:
- Included Caller ID! WTF do they think this is 1993? Nobody uses a cell phone these days without it. $7 for this function is absolutely gauging.
- Improved minutes or earlier evening start time. 150 for $60 is a complete ripoff.
I'm sure they'll do what they can to retain me because my company is bringing them $300+ /mo. in 2 BlackBerry's and internet. Let's see how far they're allowed to take it.
I'm going to wait a couple of days until the suits at Rogers think of a customer retention plan for angry customers leaving because of the announced rates and then I'm going to call to cancel.
I'll be telling them I dropped Bell for Rogers because I knew they would be offering the iPhone sooner or later. Now that the iPhone plans are out, I'm not happy with them and I'm moving back to Bell.
What would make me stay would be:
- Included Caller ID! WTF do they think this is 1993? Nobody uses a cell phone these days without it. $7 for this function is absolutely gauging.
- Improved minutes or earlier evening start time. 150 for $60 is a complete ripoff.
I'm sure they'll do what they can to retain me because my company is bringing them $300+ /mo. in 2 BlackBerry's and internet. Let's see how far they're allowed to take it.
400MB gets you 3,100 web pages?! BULL ****! Unless every web page you visit is under 129KB. A typical web page is about 1MB I'd say. So that's 400 web pages... not 3,100. Nice try Rogers.