Safari Crashing for Both iOS and Mac Users, Fixes Identified [Update: Fixed]

MacRumors

macrumors bot
Original poster
Apr 12, 2001
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Safari users are today reporting an odd issue causing Apple's web browser app to crash on both Macs and iOS devices. Several Mac users are also not receiving autocomplete suggestions when entering text into Safari's address bar, with many pages including sites like Google failing to load completely. For many iPhone and iPad users, simply tapping on the URL bar causes Safari to crash.

URL searches, autocomplete, Top Sites and other Safari features rely on queries being sent to and returned by Apple's servers, suggesting this is where the problem lies. The issue also seems to depend on what data the browser most recently cached.

The current fix for iOS and Mac involves disabling Safari Suggestions, which stops the app from crashing to the home screen. On your iOS device, go into Settings, tap Safari, and toggle off the "Safari Suggestions" switch. On your Mac, the same setting is found in Safari -> Preferences -> Search.


Alternatively, opening a Private Browsing window also appears to solve the issue.

The problem appears to be affecting users around the world and will likely be resolved when Apple corrects the service on their end.

Update: According to BuzzFeed, Apple has now fixed the issue that was causing the Safari browser to crash on iOS and Macs due to issues with Safari Suggestions.

Article Link: Safari Crashing for Both iOS and Mac Users, Fixes Identified [Update: Fixed]
 
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ecallaghan

macrumors newbie
Jan 27, 2016
2
1
This was driving me nuts all day - I hadn't realised I had performed an update - and if not, then how does this happen?
 

gijoeinla

macrumors 6502a
Sep 19, 2011
678
473
Los Angeles, CA
Yes this is true. I can only use Safari on my mac by using New Private Window option. Oddly, if I open the regular Safari window, I get only the apple.com address, twice, see the attached photo... I cannot input anything into the normal Safari browser. Chrome and Firefox are working though. Clearly a Safari only problem.
Screen Shot 2016-01-27 at 3.13.18 AM.png
 

BulkSlash

macrumors regular
Aug 20, 2013
111
396
The latest El Capitan beta (10.11.4 Beta 2) has some bad Safari issues too. New tabs don't open properly, sometimes overlapping the original tab and the search/URL bar displays "Search or enter website name" twice. It's also not possible to switch tabs.

I suspect another beta update will be out soon... until then it's back to Firefox.
 

iWillNotUpgrade

macrumors newbie
May 12, 2015
17
75
Europe
Experiencing this as well right now. Additionally, tab switching doesn't seem to work and new tabs don't even show up in the tab bar.
 
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Blujelly

macrumors 65816
Sep 2, 2012
1,274
467
South East England
Didn't have a problem at all until I saw it on Sky News tried it and I had the same problem, clicked on the URL app crashed.

Done it 5 out of 20 times, I also started to hold down on the URL which the brings up the paste and search option, to which I clicked on the URL box and it seemed to work for me.
 

tab.84

macrumors newbie
Jan 27, 2016
2
1
I spoke to Apple support this morning, as i thought i had an issue with my Mac
The simple advise was to go and turn off "Include Search Engine Suggestions" within Safari preferences.

They are aware of the issue and and looking at a fix

The adviser told me to give it 12 hours and try switching it on again.
 

Macneck

macrumors regular
Oct 17, 2012
122
129
Good to know! I first experienced the issue today and automatically wondered if Apple was trying ways to 'suggest' users to upgrade to iOS 9.2.1.
 
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Snowy_River

macrumors 68030
Jul 17, 2002
2,517
0
Corvallis, OR
Seeing this problem as well. It was driving me a little nuts on my iPad. Had to switch to iCab to get here to find out what the problem was...
 

profets

macrumors 601
Mar 18, 2009
4,442
4,151
I have google as the search provider Safari on all of my devices. Can't replicate the issue on several Macs or iOS devices. Strange, I wonder what the cause of it is and how it's only affecting some devices.
 

ecallaghan

macrumors newbie
Jan 27, 2016
2
1
This has been driving me nuts all morning!!!
Grrrr - i've spent the last 2 hours thinking my Safari was broken, deleting .plist files - reseting - fixing permissions etc. Oh well at least I stopped short of a full reinstall. Fingers crossed this is fixed by tomorrow. I don't like using Chrome :(
Yup - ditto!
 
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solidsn2004

macrumors newbie
Oct 30, 2014
19
5
Milan
Grrrr - i've spent the last 2 hours thinking my Safari was broken, deleting .plist files - reseting - fixing permissions etc. Oh well at least I stopped short of a full reinstall. Fingers crossed this is fixed by tomorrow. I don't like using Chrome :(
I went through the same procedures and I was about to do a clean install when I decided to check the forum! Thank god I did ;)