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Samsung Addresses Note 7 Customer Concerns in Video Message Apology
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Maybe but isn't it the least they can do? People have been hurt by them.
Gotta laugh at those commending them for "taking responsibility ". They're just covering their own behinds to avoid lawsuits which would be more expensive than the recall.
Ask anyone who's had issues with their defective products how often they "take responsibility". Failed capacitors due to cheap components in their HDTVs and they basically told customers (myself included) that it was past one year and not their problem. Until they got sued and were force to acknowledge it. Samsung cares about their money, not the customer.
Ask anyone who's had issues with their defective products how often they "take responsibility". Failed capacitors due to cheap components in their HDTVs and they basically told customers (myself included) that it was past one year and not their problem. Until they got sued and were force to acknowledge it. Samsung cares about their money, not the customer.
They didn't have a choice! You make it sound like they did it all on their own..... if they were so gracious they wouldn't have waited until 55 incidents of fire and 26 burns..... oh and before the US said they couldn't sell it anymore.
Yes, this is the least they can do. But, many companies deny deny deny, Samsung been really proactive about this serious issue.
Hotpoint couldn't have handled this recall any worse...
https://www.thesun.co.uk/living/129...yer-fires-is-your-machine-on-the-deadly-list/
https://www.thesun.co.uk/living/129...yer-fires-is-your-machine-on-the-deadly-list/
I wonder if there are people actually holding their phone instead of having them replaced. Considering the number of returns is pretty low. Maybe some are worried they're not getting a replacement right away. I know it's a better and nice looking phone than Note 5. But these people are keeping a time bomb in their house and cars. Some people need to realize that.
True, yet the issue is quite different. One one side, I may miss a call. One the other side, my room might catch on fire. So yeah, definitely comparable issues.
I will also add that I have a launch day iPhone 6 Plus that I have carried in my pocket every single day without extra care and it is still the same shape as it was on launch day.
I have personal experience with a Note 7 causing property damage. After hours and hours on the phone fighting with Samsung I can say that no, they are not handling this well at all. My Father in Laws phone caught fire in my house while he was visiting.
Maybe not. BUT, I've seen may other companies move so much slower, or not moved at all. So in this case, they've moved reasonably fast. 55 incidents of fire and 26 burns is worldwide, but still the same, very serious. I think they've done the right thing.
I see the samsung PR department are hard at work trolling all the forums. You get paid overtime for this effort or is it just for the love of the glorious company you bow down to? Do they have a boot licking dept at samsung headquarters I wonder? There's a few candidates on these forums who could run as dept head. Don't call others fanboys while you defend on corrupt and criminal company such as samsung.
Don't take my word for, you can read for yourself.
http://fireballed.org/linked/2012/08/07/samsung-wright/
http://www.vanityfair.com/news/business/2014/06/apple-samsung-smartphone-patent-war
No, I'm certainly not a Samsung troll. If that were the case, I bought the wrong kind of Apple devices.
I just think it is rather refreshing that they moved fast. Some companies do not move fast on serious issues like this. Take GM and their car defects as just one example.
You said it yourself, a kid got burned, no difference. I'm sick of the fandroid trolls coming to an Apple forum, with pitchforks, week in week out attacking for no other reason. This IS an Apple forium, but I don't feel the need to be small minded and juvenile to go on their pages and spew bile there. I'm defending what this site is about, not useless morons wasting my time with garbage. If Apple users get turned off this site then it dies, then the famdroids can pat each other on the backs for being puerile and petty. Please don't tell me where to get off on a forum I support.
[doublepost=1474031652][/doublepost]I hear samsung are bundling their TVs, washing machines and note 7 for the upcoming winter as a home heating package. They're calling it the fire sale of the decade.
[doublepost=1474031801][/doublepost]ISIS have made an order for 10,000 note 7's as C4 is five times more expensive.
It's really funny how the Samsung apologists keep missing this part of the story too...
Samsung has done a horrible job throughout this process and have been trying to downplay the seriousness of it (releasing a firmware update that only allows the battery to charge to 60% for example) in an effort to try to save themselves money and further embarrassment. Meanwhile, at least 26 people have already been injured in the United States alone due to their slow response.
Samsung has done a horrible job throughout this process and have been trying to downplay the seriousness of it (releasing a firmware update that only allows the battery to charge to 60% for example) in an effort to try to save themselves money and further embarrassment. Meanwhile, at least 26 people have already been injured in the United States alone due to their slow response.
Hopefully they learn two lessons from this fiasco:
Karma is a biatch...
[doublepost=1474032407][/doublepost]
Come back to iPhone. It's warm and cozy here
[doublepost=1474032694][/doublepost]
I'm glad someone hasn't forgotten how Samsung really operates in the way they mistreat customers when something goes wrong with one of their products. The TV that affected me was just over 1 year old, and flat screens were much more expensive then than they are now. I think that one was $2-3K. 3 grand for 1 years use. Thanks Samsung.
What are you talking about? Some apple fans actually acknowledge Samsung isn't ducking the issue, and in your universe that equates to "spewing bile"? You're being overly defensive as if this website is somehow hallowed territory or something you own. Neither is true, and by personally attacking someone for no reason you're acting the exact same way you are accusing others of acting.
A few of us the other day had a discussion about this very behavior and how it's dragging down MR as a whole. In fact, it's probably safe to assume that all commenters so far are apple fans and customers, but GOD FORBID they give a competitor a simple tip of the hat before they are accused of being some kind of Trojan horse for Samsung, being on someone's payroll, or they are subjected to childish online abuse and attacks.
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It's not being an "apologist" to state that you are lying. The firmware update is put out to inconvenience people into bringing in their devices without completely disabling them in the meantime. As for the slow response, hasn't this been a story for roughly a week?
Nice try, but there is a big difference between something stupid Steve Jobs said and a phone catching fire.
Btw he did not even say that, but truth does not seem to bother you much.
Where are the people who said there were only 35 incidents? Now it's up to 92 and it'll go even higher. Just listen to all the people saying "I'm going to use my Note 7 until my replacement is ready."
And why are people saying Samsung handled this correctly? They didn't as they tried to do a voluntary recall and bypass government agencies who have now ordered Samsung to make the recall official.
And let's face it - when a press release says something like "Samsung and the CPSC are working together on this issue" what they're really saying is "The CPSC is ordering Samsung to make the recall official and telling Samsung how to proceed."
And why are people saying Samsung handled this correctly? They didn't as they tried to do a voluntary recall and bypass government agencies who have now ordered Samsung to make the recall official.
And let's face it - when a press release says something like "Samsung and the CPSC are working together on this issue" what they're really saying is "The CPSC is ordering Samsung to make the recall official and telling Samsung how to proceed."
It didn't take long, did it?
A story about Samsung and its phone had to be turned into Apple bashing!!
Now that (doesn't) take courage!!
Find me a single example of a major electronics company where they denied an issue that was causing physical harm to people. And one where there was an official recall issued after the company initially denied the problem.
You know, since you said "many companies deny deny deny". So it should be easy for you to find just one.
Acted fast sure? But didn't act smart. Acting fact got samsung into this mess. Acting fast again is just ensuring that samsung botch up the recall as well.
People here have proved that this recall is not going well for samsung at all. You can either accept the truth or deny it your choice - smacrumon