They did? By pretending it wasn't happening, to perform a half hearted recall then the American government had to step and do it properly.
Thats what I call putting profit ahead of people. Shameless behaviour.
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Samsung Addresses Note 7 Customer Concerns in Video Message Apology
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They did? By pretending it wasn't happening, to perform a half hearted recall then the American government had to step and do it properly.
Thats what I call putting profit ahead of people. Shameless behaviour.
Not really, per the article...
"According to the Wall Street Journal, U.S. officials say that the company has "exacerbated the situation in the way it has communicated with regulators and consumers" by offering initially "conflicting information". The video appears to be a response to that charge."
Is that so? Huh?! Maybe y'all should read more news and not just Samsung Propaganda. They didn't handle anything responsibly here. They tried to manage this on their own without the government. And reading more and more about their customer service regarding this issue it gets really worse. Wouldn't it be for the media and outrage they WOULD HAVE tried to use "smoke and mirrors"...I guarantee it. This company is a mess. They shouldn't be allowed to interact directly with the public and instead just manufacture components for others who then keep them in check for producing quality parts.
And BTW: Do you all remember the time when Apple responded to the issue of burning third party iPhone chargers? It wasn't their responsibility at all BUT Apple offered to replace them with their own for a discounted price.
They didn't have to do this at all but they did.
So let's talk about it again how Apple doesn't respond or irresponsibly so about safety issues.
Holy crap. Sad post is sad. It's small minded, juvenile, and puerile. @Kaibelf is right, you're acting as if MR is some hallowed shrine to Apple. Believe it or not, people can criticize and praise Apple, Samsung, or any other company in equal measure based on the topic being addressed. Sycophancy is not a prerequisite for being a fan of Apple.You said it yourself, a kid got burned, no difference. I'm sick of the fandroid trolls coming to an Apple forum, with pitchforks, week in week out attacking for no other reason. This IS an Apple forium, but I don't feel the need to be small minded and juvenile to go on their pages and spew bile there. I'm defending what this site is about, not useless morons wasting my time with garbage. If Apple users get turned off this site then it dies, then the famdroids can pat each other on the backs for being puerile and petty. Please don't tell me where to get off on a forum I support.
[doublepost=1474031652][/doublepost]I hear samsung are bundling their TVs, washing machines and note 7 for the upcoming winter as a home heating package. They're calling it the fire sale of the decade.
[doublepost=1474031801][/doublepost]ISIS have made an order for 10,000 note 7's as C4 is five times more expensive.
Google "safety denies" for a list. Use GM, IKEA, Apple, Volkswagen and other brands to narrow your search.
http://www.phonearena.com/news/Appl...ches-on-fire-while-charging-overnight_id28312
Take notes, Tim Cook, that's how a CEO should behave. Humble, responsible, visionary. I applaud Samsung's blazing response to this overblown issue. The Note 7 will reignite sales and profit for my favorite Korean company. iPhone 7 is toast.
Reality check.
A decade of issues with Apple laptop and phone charges:
http://www.huffingtonpost.com.au/2016/01/28/apple-recalls-laptop-and-phone-chargers/
Apple responds and responds so very slowly.
Right? Pretty sure we should all be a little concerned they didn't catch this before release.
Why do you feel that way? Sure it’s a big hit to the company, but they're going to recover and produce high quality phones after they fix the battery issue. I'm confident they'll rebound from this.
Slightly tongue in cheek, but the perception of this in the general public is really bad. I mean really bad. Yes it will be forgotten in a year, but they have a long road to climb back.
What exactly is this anthropomorphic timbaxter object and is it running Nougat or is it still on Marshmallow?
Just what I thought. You have nothing. Since you conveniently placed Apple in a list alongside GM (implying they are similar) then I want you to specifically show me where Apple denied a safety hazard and then were forced to issue a recall. As I said, just one will do. And linking to a story about an iPhone catching fire isn't proof of anything, except your obvious bias.
I really don't understand the praise for doing the only thing they could possibly do. It's not like they would see their phones blowing people up in the news and sit back and say "well...not TOO many people have died yet. Let's just wait it out".
No. recalling and apologizing is a business decision to avoid more lawsuits and to mitigate damage to their brand.
I mean...it's good that they're doing it. But I don't feel like patting them on the back for looking out for their own best interests
No. recalling and apologizing is a business decision to avoid more lawsuits and to mitigate damage to their brand.
I mean...it's good that they're doing it. But I don't feel like patting them on the back for looking out for their own best interests
12 incidents over a period of 12 years. Compared to 92 in a matter of weeks. Yeah, they're totally similar in their scope. /S
Did you even read the article? It's a voluntary recall by Apple, not a forced recall by the CPSC. I'm still waiting for you to provide us with a case where Apple denied a safety issue and were then forced to do an official recall.
[doublepost=1474035775][/doublepost]
Here we go again, the denier who claims there are no trolls at MR and it's just people posting valid criticism.
To me, the most important reminder that this incident afforded is : Yes, most people successfully charge their devices unattended. Yes, battery safety is accounted for in the manufacturing process and has come a long way. But it's still not perfect and failure can occur, even in one-offs rather than this widespread Samsung issue.
If charging must be done unattended, use charging bags or place the device in another type of nonflammable environment.
If charging must be done unattended, use charging bags or place the device in another type of nonflammable environment.
Still better than simply saying, "You're holding it wrong!"
Ask yourself this - Where would technology be today if we didn't have Samsung? Say the entire Samsung conglomerate went R.I.P. next week. You say you won't miss them but you will. Samsung is still an important partner to many companies including Apple and Google. They would lose to hate Samsung as partners.
That's like killing your quarterback or point guard that handles the ball and needs to make plays. Samsung is Google's MVP (Most Valuable Partner). Take away Samsung and where would Android be right now? Dominated by the Chinese? Who will make the SoC, storage memory, or displays inside your phones? You don't just kill your chef once you hand them your recipe.
Samsung will recover from this. Note7 won't. Samsung is just too skilled across industries to simply die tomorrow. Bring on the S8 and Project Valley. Actually, if the Note7 doesn't affect you, keep it. Why should its stigma ruin it for you by comments from people who never owned it and the explosions isn't even a majority? That's like saying iPhone sucks because of whatever -gate.
Note7 is still the more beautiful phone than a black/jet black iPhone 7. Samsung has surpassed Apple in phone design since last year. Note7 recall just makes our purchasing dilemma easier. Go S7 edge which is almost the same without an S-Pen. If Note7 was a question, then LG V20 is now my answer.
Popularity - iPhone 7 Plus
Prettiest - Galaxy Note7 (or S7 edge)
Practical - V20
Go buy the fairly overrated, overpriced 7 phones. V20 won't be prone to scratches and be some planned obsolescence fashion accessory like the other two. Good time to buy Samsung stock now. Just like the doom and gloom talk about Apple a few months ago, Samsung can recover within the next six months. Donald Trump was bad news late-July. Now he is staging a comeback. Anything can happen. Bad today. Good tomorrow.
People have short attention spans to forget about it. No different than opening your new iPhone 7/7 Plus and then being bored with it after a week doing all the initial setups. The new color option wasn't as life changing as you first thought. I remember highly anticipating Star Wars 7 and Captain America: Civil War. I got so pumped waiting for both. I watch both and then just forget about them days later.
You get hyped seeing the trailers of movies for Rogue One, Wonder Woman, The Justice League but when you see them, you know you won't remember them after you finish with it. That's technology to me. After the hype and anticipation is gone, complacency always kicks in. We move on at whatever grabs your attention.
Ask yourself this - Where would technology be today if we didn't have Samsung? Say the entire Samsung conglomerate went R.I.P. next week. You say you won't miss them but you will. Samsung is still an important partner to many companies including Apple and Google. They would lose to hate Samsung as partners.
That's like killing your quarterback or point guard that handles the ball and needs to make plays. Samsung is Google's MVP (Most Valuable Partner). Take away Samsung and where would Android be right now? Dominated by the Chinese? Who will make the SoC, storage memory, or displays inside your phones? You don't just kill your chef once you hand them your recipe.
Samsung will recover from this. Note7 won't. Samsung is just too skilled across industries to simply die tomorrow. Bring on the S8 and Project Valley. Actually, if the Note7 doesn't affect you, keep it. Why should its stigma ruin it for you by comments from people who never owned it and the explosions isn't even a majority? That's like saying iPhone sucks because of whatever -gate.
Note7 is still the more beautiful phone than a black/jet black iPhone 7. Samsung has surpassed Apple in phone design since last year. Note7 recall just makes our purchasing dilemma easier. Go S7 edge which is almost the same without an S-Pen. If Note7 was a question, then LG V20 is now my answer.
Popularity - iPhone 7 Plus
Prettiest - Galaxy Note7 (or S7 edge)
Practical - V20
Go buy the fairly overrated, overpriced 7 phones. V20 won't be prone to scratches and be some planned obsolescence fashion accessory like the other two. Good time to buy Samsung stock now. Just like the doom and gloom talk about Apple a few months ago, Samsung can recover within the next six months. Donald Trump was bad news late-July. Now he is staging a comeback. Anything can happen. Bad today. Good tomorrow.
People have short attention spans to forget about it. No different than opening your new iPhone 7/7 Plus and then being bored with it after a week doing all the initial setups. The new color option wasn't as life changing as you first thought. I remember highly anticipating Star Wars 7 and Captain America: Civil War. I got so pumped waiting for both. I watch both and then just forget about them days later.
You get hyped seeing the trailers of movies for Rogue One, Wonder Woman, The Justice League but when you see them, you know you won't remember them after you finish with it. That's technology to me. After the hype and anticipation is gone, complacency always kicks in. We move on at whatever grabs your attention.
Amid a global recall of its Galaxy Note 7 smartphones which have been identified as a potential fire hazard, Samsung has taken the unusual step of directly addressing customers in a video message posted on its website.
In the video, Samsung America president and COO Tim Baxter admits that "we did not meet the standard of excellence that you expect and deserve".
Samsung America president and COO Tim Baxter addresses customers.
The video was timed to coincide with an official CPSC announcement of the recall that came on Thursday, which prohibits by U.S. federal law the sale of Note 7 handsets.
The directive comes 13 days after Samsung first acknowledged the magnitude of the problem and Consumer Reports urged the company to prevent all sales of the potentially dangerous phone, which has caused 55 recorded cases of property damage and 26 burn cases so far.
According to the Wall Street Journal, U.S. officials say that the company has "exacerbated the situation in the way it has communicated with regulators and consumers" by offering initially "conflicting information". The video appears to be a response to that charge.
Samsung promises that replacement phones will be ready for exchange no later than next Wednesday, September 21.
Article Link: Samsung Addresses Note 7 Customer Concerns in Video Message Apology
Great and now we can rehash the same crap everyone keeps repeating. Let me sum it up for everyone: The Note 7 has a chance of catching fire. Samsung screwed up the recall, but is now making efforts to get everyone a replacement. DONE, that's it. Do we really need another 300 pages of fighting over this?
Curious ... what features of the Note 7 were you needing that the iPhone 7 Plus doesn't have? (honest question)
What? There's nothing in my post denying anything. Maybe you should read what I wrote instead of trying to find something between the lines. Are there trolls on this site? Yep, trolls for and against Apple. Both are equally undesirable. Every criticism and compliment should be judged on the content of the post and context in which it was written.
I half expect them to send out replacements that are just an iPhone 7 Plus jailbroken with a TouchWiz UI and a big Samsung sticker on top.
"JK! We wanted to upgrade everyone to dual-cameras! We're so innovative now. You'll get a software update later this fall enabling "Pro Galaxy Photo S" mode that will make your photos even better." But the Android lovers would still complain because it went down from 518ppi to 401ppi, which is such garbage that they can't even read the display. They'll also complain that the UI doesn't roll off the edge of the display, making it more functional but less like a ridiculous science fiction prop.
"JK! We wanted to upgrade everyone to dual-cameras! We're so innovative now. You'll get a software update later this fall enabling "Pro Galaxy Photo S" mode that will make your photos even better." But the Android lovers would still complain because it went down from 518ppi to 401ppi, which is such garbage that they can't even read the display. They'll also complain that the UI doesn't roll off the edge of the display, making it more functional but less like a ridiculous science fiction prop.
we did not meet the standard of excellence...
Oh come on. Forget about excellence, you didn't meet the basic standard of non-life-threatening. Let's not get ahead of ourselves talking about excellence.
Actually, Samsung's response is even worse than you'd think. After Apple's Bendgate, Samsung mocked apple about it (clearly proving that they had been alerted to a potential problem of a thin phone bending easily). Then Samsung brought out the Samsung 6S months later and it actually bent as easily as the iPhone 6 plus and actually experienced catastrophic failure much earlier that the iPhone. So basically Samsung either never tested its phone for bending even though it had mocked apple about it or they tested it and decided it didn't matter and that it was good enough for their clients. When confronted with bendgate 2, Samsung responded by saying "'We are confident that all our smartphones are not bendable under daily usage,' the company said in a statement."