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Samsung Cancels Galaxy Fold Pre-Orders in the U.S., Offers $250 Credit as Compensation

Amazing Iceman said:
I prefer to have two devices that do right what they are meant to do, rather than just one that poorly tries to impersonate the other two.
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Which is why you carry a dedicated communication device and a dedicated DSLR camera? And front facing cameras lead to compromised screens for media consumption. So you want a dedicated media consumption device.
Or is it possible that sacrificing some capability for improved portability has real world value?

I personally don't think that the fold is the perfect solution, but it is a step in the right direction.
 
bryanios said:
Are you a real "not-need" user of a foldable phone or just a "cannot-afford-it" one?
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When someone tells me that the complicated Scooby Doo sandwich of electronics that is an OLED display can withstand being folded and unfolded dozens of times a day without damage, the needle of my skepticism meter wraps itself around the end-stop. When the first iteration suffered an epic fail, my surprise meter actually went negative.

Happy to be proven wrong in 18 months or so. Then I'll start thinking whether I need and/or can afford one.
 
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theluggage said:
When someone tells me that the complicated Scooby Doo sandwich of electronics that is an OLED display can withstand being folded and unfolded dozens of times a day without damage, the needle of my skepticism meter wraps itself around the end-stop. When the first iteration suffered an epic fail, my surprise meter actually went negative.

Happy to be proven wrong in 18 months or so. Then I'll start thinking whether I need and/or can afford one.
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Just curious, what do you think failed in the previous Fold iteration? From your comment, it makes it sound like you believe it was the AMOLED folding display that ran into problems.

in reality, it wasn't the display itself, but the hing. It allowed dirt, dust and other particulates to get int behind the screen and cause it damage. From all we have seen and know, the AMOLED screen is perfectly fine in the repeated folding and unfolding.

it's the crappy implementation of a hinge that Samsung tried that was the problem.

However, I'm still skepicle of the use cases of these devices. the whole roll out of the fold has been a complete disaster.
 
LordVic said:
Just curious, what do you think failed in the previous Fold iteration? From your comment, it makes it sound like you believe it was the AMOLED folding display that ran into problems.

in reality, it wasn't the display itself, but the hing. It allowed dirt, dust and other particulates to get int behind the screen and cause it damage. From all we have seen and know, the AMOLED screen is perfectly fine in the repeated folding and unfolding.

it's the crappy implementation of a hinge that Samsung tried that was the problem.

However, I'm still skepicle of the use cases of these devices. the whole roll out of the fold has been a complete disaster.
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None of them lasted long enough for the display to fail due to flexing!

(This does not prove that they will not havr flex related failures. It just means that it will take more than a couple of days before they fail. Failing due to flexing is an inevitable failurw mode. The only question is how long will it take.)
 
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This is what happens when you let marketing design a product.

“We have to be the first to market with a foldable device!”
 
TheSapient said:
I never understand comments like this. People who want a device you don't want should not be able to buy one? Companies who want to create a device you don't want should not be able to make them?

It costs me (essentially) nothing when someone buys a product I don't want. I don't care what they buy. It certainly doesn't hurt my feelings if people make different choices that I do. I would never, for example, buy $200 jeans. But I don't care at all that other people do.
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Because virtually no one wants the stupid thing. I could care less who buys it. My point is 99 percent of average smart phone users DONT CARE. Let alone aren't going to spend obnoxious amounts of money on a crummy product that gets a crease down the middle after a week.
 
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People are getting a refund because it was a paid reservation. There is no such thing as a "pre-order". You either ordered it or you didn't. This is the same as a paid reservation at a hotel. One doesn't "pre-order" or "pre-reserve" a room. One reserves it. Sometimes a reservation is partially paid in advance.
 
What a major screw up, you would think they would have this all worked out and know they have a viable product long before the pre-order stage.

I love the idea of a folding display and like to see an iPhone with one but someone at Samsung jumped the gun on this technology.
 
dontwalkhand said:
This is actually a good thing. As much as I love Apple, you’d be hard pressed to get anything from them for a botched launch.
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You get years of class action suits for Apple to recognise the blatant design flaws in their products
 
MacRumors said:



Ahead of the upcoming Galaxy Fold launch, Samsung canceled pre-orders for customers who had previously signed on to purchase the device earlier this year.

Samsung this morning sent out emails to pre-order customers letting them know that their existing pre-orders, many of which were placed back in April, have been canceled. Samsung cites a rethinking of the customer experience as the reason why pre-orders were canceled.

Galaxy-Fold_main1.jpg
Customers who had pre-orders will need to place orders once again when the Galaxy Fold launches in the United States later in September. Samsung is planning to launch the Galaxy Fold in South Korea on Friday, September 6, but the U.S. rollout is being delayed.

Part of the new ordering process will include Samsung's "Galaxy Fold Premier Service," which offers customers "direct access" to Samsung experts and an optional one-on-one onboarding session that walks users through the Galaxy Fold features.

samsunggalaxyfoldletter.jpg

Pre-order customers who had their orders canceled are receiving a $250 Samsung credit that's redeemable for anything on the Samsung.com website.

Samsung initially delayed the Galaxy Fold after multiple reviewers ran into issues with the device. Some experienced screen failures, while others mistakenly removed a protective screen component that wasn't meant to be removed.

Samsung reengineered the Galaxy Fold to address the problems and improve durability. The top protective layer of the display was extended beyond the bezel so that it looks integrated and not like a screen protector to be removed.

galaxyfold2.jpg

The top and bottom hinge areas were strengthened with protection caps to prevent dust from getting under the display, additional metal layers under the display were included for reinforcement, and the space between the hinge and the body was reduced.

The Galaxy Fold is Samsung's first smartphone with a foldable display, able to convert from a 4.6-inch smartphone when folded to a 7.3-inch phablet when opened up. It features a 7-nanometer processor, 12GB RAM, 512GB storage, six cameras, and an operating system designed for the folding mechanism.

The Galaxy Fold is priced starting at $1,980, and its new September launch date will put it in competition with Apple's 2019 flagship devices, which will be unveiled at a September 10 event next week.

Article Link: Samsung Cancels Galaxy Fold Pre-Orders in the U.S., Offers $250 Credit as Compensation
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Lol. Guess being first to market isn’t everything. When will they learn.
 
I don't see how anyone can do anything buy praise Samsung for their decision:

1) They pulled a product instead of a massive recall

2) They are giving people a free $250 credit (insane)
 
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Willing to bet that by accepting that $250 promo, you'll forfeit your right to suit.
 
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edhudley said:
Is there a real “need” for a foldable phone or just “cool” to say you have one?
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What is so "cool" about a crappy folding phone that will soon break and costs an insane $2k? Instead of "cool" this phone says "fool" as in a fool and his money are soon separated.
 
Guys guys guys. At the end of the day it’s just a phone/tablet or whatever you wanna call it. If someone can afford to buy 1 and it fits their style of life or business so be it. But the truth of the matter is THEY are innovating apple is not. Nothing break through on apple’s end since Face ID and before that Touch ID. But at the end of the day it’s just another product that could pull people from apple.


James
 
jonnyb098 said:
Because virtually no one wants the stupid thing. I could care less who buys it. My point is 99 percent of average smart phone users DONT CARE. Let alone aren't going to spend obnoxious amounts of money on a crummy product that gets a crease down the middle after a week.
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Is not this what Apple fans (and not just them) said when Samsung released Note 1 (the first phablet)?
 
I would use the $250 credit to buy a home appliance, like a dishwasher or washing machine
 
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