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Samsung is now shipping fireproof boxes to customers to return their Note 7 phones in. They include special gloves for handling the fire resistant material.

Here's an unboxing:


They are strictly limited to ground transportation, no air shipments.
 
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This is brutal as a neutral I felt Samsung initially handled it well but as it is clearly a design defect this was the only solution, this is truly embarrassing but on a bright note it will give other Android handset makers a chance to shine.
 
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A win for Apple, but not for Samsung..

People have choosen to bought a specific brand of phone for a reason, the last think u want to hear is "oh, and by the way {we} think you should return it due to it exploding"

While u may get a free iPhone 7, what if u don't want an iPhone....? I bet some customers will hang on to their Note 7, despite the recall, just because they choose to get it.. It would convert a lot of users, but not everyone..
 
While u may get a free iPhone 7, what if u don't want an iPhone....? I bet some customers will hang on to their Note 7, despite the recall, just because they choose to get it.. It would convert a lot of users, but not everyone..

According to the CEO of Verizon, most of their customers trading in a Note 7 are staying in the Android family, and choosing either a regular S7 or a Pixel.

Apple has also seen a small boost, he said, but people "aren't flocking away from Samsung."

He says the Note 7 buyers tend to be very loyal to Android. Which makes sense, as a Note buyer would likely tend to be a long time Android user.

If it were an iPhone recall, no doubt their owners would be similarly loyal to Apple.
 
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According to the CEO of Verizon, most of their customers trading in a Note 7 are staying in the Android family, and choosing either a regular S7 or a Pixel.

Apple has also seen a small boost, he said, but people "aren't flocking away from Samsung."

He says the Note 7 buyers tend to be very loyal to Android. Which makes sense, as a Note buyer would likely tend to be a long time Android user.

If it were an iPhone recall, no doubt their owners would be similarly loyal to Apple.

I don't think that's a surprise with the Note. The S7/S7 Edge may have been a different story, being more in line with size and functionality of iPhone/iPhone+ but the Note is relatively niche (as evidenced by the 1 million or so sold over the initial 2 weeks).

With that said, even if it was the S7/S7 Edge that failed I would still expect quite a high degree of stickiness
 
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Here we have an excellent example of cheap Chinese manufacturing at its best. You really get what you pay for folks and Samsung has learned the hard way. I almost purchased this nightmare glad I did not. I have been using the S7 Edge for quite a few months now. It is a nice phone but the Google Aidroid OS is nothing more than an Indian run operation with no innovation whatsover which makes it a mostly useless phone. I'm back to iPhone a much better OS and better experience.

-Mike
 
As bad as telling customers they are holding it wrong!!! Embarrassing !!!

Here's what Samsung actually told the customer. From The Telegraph:

' Samsung did neither, and its first priority appeared to be managing the story. When one unlucky owner with bronchitis was rushed to hospital after a burning phone filled his bedroom with smoke, a cordial conversation with the company ended with a mistakenly-sent text message to the customer from a Samsung representative: “I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it,” it read. '

Talk about a cluster ****.
[doublepost=1476229150][/doublepost]
I have a Samsung tv and microwave. Should I replace them? Serious question

giphy.gif


No known issues with Samsung TV's and microwave ovens. On the other hand a few of their top load washing machines have blown up lately, with shrapnel piercing the walls around them
 
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Here we have an excellent example of cheap Chinese manufacturing at its best. You really get what you pay for folks and Samsung has learned the hard way. I almost purchased this nightmare glad I did not. I have been using the S7 Edge for quite a few months now. It is a nice phone but the Google Aidroid OS is nothing more than an Indian run operation with no innovation whatsover which makes it a mostly useless phone. I'm back to iPhone a much better OS and better experience.

-Mike
Note 7 were made in Korea and Vietnam.
Only the Chinese variant were made in China.
I seriously doubt you have an S7 Edge.
 
As bad as telling customers they are holding it wrong!!! Embarrassing !!!

What is bad is having the president of Samsung America produce a video telling its customers that Samsung puts its customers safety first, then Samsung turns around and releases a replacement phone that is still not safe. You think that is the same as what Steve Jobs said about something that was not even remotely about a iPhone safety issue. What is embarrassing is that you don't understand the difference between the two situations or don't care to understand.
[doublepost=1476231297][/doublepost]
Here's what Samsung actually told the customer. From The Telegraph:

' Samsung did neither, and its first priority appeared to be managing the story. When one unlucky owner with bronchitis was rushed to hospital after a burning phone filled his bedroom with smoke, a cordial conversation with the company ended with a mistakenly-sent text message to the customer from a Samsung representative: “I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it,” it read. '

Talk about a cluster ****.
[doublepost=1476229150][/doublepost]


No known issues with Samsung TV's and microwave ovens. On the other hand a few of their top load washing machines have blown up lately, with shrapnel piercing the walls around them

That text message was sent by mistake to the customer when it was suppose to go to another Samsung customer service agent.
 
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it's the same exact hardware as the gs7 and gs7 edge though.where is this leaked document where they supposedly rush the phone for the iPhone 7 launch.

the gs7 edge has an even bigger battery with no issues.tgis is really just a huge bad batch of batteries.it has nothing to do with the phones hardware as the hardware has been used in smaller devices with bigger batteries in the gs7 and gs7 edge

Note 7 is supposed to be a flagship and bigger device. to say that it is exactly the same as 7 edge, then you oversimplified it.

you said it has nothing to do with hardware, then what caused fire? software causes fire? common sense: if Note 7 got fire issue and 7 edge doesn't, then there have to be some hardware difference.
 
Samsung is now shipping fireproof boxes to customers to return their Note 7 phones in. They include special gloves for handling the fire resistant material.

Here's an unboxing:


They are strictly limited to ground transportation, no air shipments.

Have not seen this precaution elsewhere but does anyone else realize that if you let the Note 7 run down to the point of a dead battery there won't be enough energy left in the battery to start a fire.

I mean, this should be obvious even to the moron Samsung engineers. This instruction should be included prior to any returns.
 
If I owned one I'd be scared what to do with it while waiting for it to be returned. Then there is the inconvenience of not having a cellphone, I'd consider switching to another brand.
 
Have not seen this precaution elsewhere but does anyone else realize that if you let the Note 7 run down to the point of a dead battery there won't be enough energy left in the battery to start a fire.

I mean, this should be obvious even to the moron Samsung engineers. This instruction should be included prior to any returns.

And what if during the running down of that battery it starts a fire? The idea is to get that hazard into a controlled environment and get it away from the consumer so they don't get injured or property damaged. Sitting around for a day or so waiting for a hazard to discharge is the act of a moron.
 
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What is bad is having the president of Samsung America produce a video telling its customers that Samsung puts its customers safety first, then Samsung turns around and releases a replacement phone that is still not safe. You think that is the same as what Steve Jobs said about something that was not even remotely about a iPhone safety issue. What is embarrassing is that you don't understand the difference between the two situations or don't care to understand.
[doublepost=1476231297][/doublepost]

That text message was sent by mistake to the customer when it was suppose to go to another Samsung customer service agent.
So more people not actually reading what I was replying too. Talk about making the narrative up as you go along.. jeez...
 
Next up: recalled Galaxy Note 7s purchased by isis for battle purposes...

Seriously though, they could have innovated the crap out of it for all i care, but if it this unstable, you just got yourself a world's most expesive hi-tech barbecue starter.

Aaaand that's exactly why it's gonna become a rare collectible one day. If you're on high school and have some spare cash, get one asap and maybe it will earn you quite enough to pay for your grandchildrens' college.
 
So more people not actually reading what I was replying too. Talk about making the narrative up as you go along.. jeez...

Yes, I read the OP posts for which you replied to. Maybe you need to go back and look at it again and realize why people, including myself, were reponding to you the way they did.
 
And what if during the running down of that battery it starts a fire? The idea is to get that hazard into a controlled environment and get it away from the consumer so they don't get injured or property damaged. Sitting around for a day or so waiting for a hazard to discharge is the act of a moron.

What controlled environment are you suggesting, the line outside the Samsung store?
Besides won't take anywhere near a day to go dead. Since they go up in smoke regardless if on or off, getting battery to lowest energy state is far more prudent then letting it sit somewhere partially charged. Perhaps in bathtub under several inches of water is safe. I was thinking of the safest way to get it to store to return. But go ahead carry it charged to store, seems far more moronic to me.
 
What controlled environment are you suggesting, the line outside the Samsung store?
Besides won't take anywhere near a day to go dead. Since they go up in smoke regardless if on or off, getting battery to lowest energy state is far more prudent then letting it sit somewhere partially charged. Perhaps in bathtub under several inches of water is safe. I was thinking of the safest way to get it to store to return. But go ahead carry it charged to store, seems far more moronic to me.
Samsung store? That would make returning the explosive easier.
 
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