Samsung Halts Galaxy Note 7 Sales Worldwide

[MH01]

Hmm, maybe a good start would be NOT sidestepping the relevant authorities and have a thorough investigation to find the root of the problem. Because clearly Samsung hasn't found it yet.

My point is that many on this forum take pot shots at elements of how his played out, as you just did, feel free to tell us your strategy if you were running samsung from the moment you found out you had an issue.

we are excellent critics with pitch forks who have this view that a note 7 is an explosive device that spontaneously combusts ....cool story , alas not reality.

Samsung played it well, alas the note 7 is a faulty device , time to pull it. Every company out there would have taken the gamble to fix the issue ASAP to save rep and sales, in this case the gamble failed.

Edit: their massive mistake was rushing it out. After that they handled it like any other company would

 

[sofila]

Note brand is dead but Samsung won't obviously stop making phones, they'll come up with another name. They will try to recover this and put maximum effort in action. Whether they'll succeed or not, only time will tell. Most of the forumers in here would not buy a Samsung phone anyway, so why matter.

 

[alleggerita]

My point is that many on this forum take pot shots at elements of how his played out, as you just did, feel free to tell us your strategy if you were running samsung from the moment you found out you had an issue.

we are excellent critics with pitch forks who have this view that a note 7 is an explosive device that spontaneously combusts ....cool story , alas not reality.

Samsung played it well, alas the note 7 is a faulty device , time to pull it. Every company out there would have taken the gamble to fix the issue ASAP to save rep and sales, in this case the gamble failed.

Edit: their massive mistake was rushing it out. After that they handled it like any other company would

Tech companies failing on such an epic scale is pretty much unheard of. Let's quote the VW dieselgate as an example. They proposed their fix to the relevant authorities and waited for approvals before proceeding with the fix. And even with the relevant authorities stepping in approving the fixes, there were still problems after that. So what makes you think taking matters into their own hands is the right thing to do?

So your last sentence and I quote "they handled it like any other company would" is invalid. As we haven't seen another tech/mobile company failing to such an extent. They are setting a precedent and in a very wrong way by sidestepping the authorities with their supposed findings and fixes which, as we can see, didn't really worked out well.

My point is, why rush the fix when the actual cause hasn't been found? It's always better to follow the book to prevent further accusations than taking matters into their own hands and watching their remedy fail miserably and generate even more negative reports. Otherwise I see no point in the setting up of the CPSC

 

[Piggie]

Dude you are delusional if you think that ANY company let alone Apple wouldn't react the way that Samsung did. Apple has had issues in the past, that is undeniable, but none of their issues would take out a car or plane or ultimately injure a person.

That's a half thought out comment.

That is total bad luck.

A phone due to battery issue could catch fire on a park bench, or on the beach next to you and no real danger to anyone.
Those same two phones could do the exact same thing, one in a babies cot, or in a airplane and be a disaster.

Same events, different dangers and media/public reaction.

Apple phones have done the same, it's only luck or bad luck if someone gets hurt at the time

 

[MH01]

Tech companies failing on such an epic scale is pretty much unheard of. Let's quote the VW dieselgate as an example. They proposed their fix to the relevant authorities and waited for approvals before proceeding with the fix. And even with the relevant authorities stepping in approving the fixes, there were still problems after that. So what makes you think taking matters into their own hands is the right thing to do?

So your last sentence and I quote "they handled it like any other company would" is invalid. As we haven't seen another tech/mobile company failing to such an extent. They are setting a precedent and in a very wrong way by sidestepping the authorities with their supposed findings and fixes which, as we can see, didn't really worked out well.

The VW scandal was much worse. Intent is the difference.

Samsung's strategy was correct, elements of the implementation were flawed. The Strategy was to recall the device, fix the fault and issue replacements asap to limit sales decline due to IP7 launch. Remember I asked about strategy...you are giving examples of the implementation of the strategy.

VW strategy was to intentionally fool regulators and public by faking the emissions. If samsung's strategy was to issue a device to harm people , you have a point. VW is 1000 times worse here.

My question that keeps getting deflected, if you were samsung what would your strategy gave been? Pretend you just launched a product and reports are coming that it has a fault

 

[alleggerita]

The VW scandal was much worse. Intent is the difference.

Samsung's strategy was correct, elements of the implementation were flawed. The Strategy was to recall the device, fix the fault and issue replacements asap to limit sales decline due to IP7 launch. Remember I asked about strategy...you are giving examples of the implementation of the strategy.

VW strategy was to intentionally fool regulators and public by faking the emissions. If samsung's strategy was to issue a device to harm people , you have a point. VW is 1000 times worse here.

My question that keeps getting deflected, if you were samsung what would your strategy gave been? Pretend you just launched a product and reports are coming that it has a fault

I haven't been deflecting it. You're just not reading my responses clearly. I said follow the book. Find the problem, come up with a fix. Let CPSC vet through and approve and then proceed with the recalls and fixes. Not taking matters into my own hands. With CPSC backing my fix, even if it fails eventually, I share the blame with CPSC. Now they are shouldering he blame all on their own.

Their blind obsession with not wanting to dampen sales with the impending launch of the iPhone 7 clouded their judgement and made them skip approvals and hasten fixes that didn't work and that's not nice in the public's eyes. You make a mistake once and try fixing it with success and that's forgivable. You make the same mistake twice and that's really too much.

 

[MH01]

I haven't been deflecting it. You're just not reading my responses clearly. I said follow the book. Find the problem, come up with a fix. Let CPSC vet through and approve and then proceed with the recalls and fixes. Not taking matters into my own hands.

Their blind obsession with not wanting to dampen sales with the impending launch of the iPhone 7 clouded their judgement and made them skip approvals and hasten fixes that didn't work and that's not nice in the public's eyes. You make a mistake once and try fixing it with success and that's forgivable. You make the same mistake twice and that's really too much.

Sorry mate, but you replied to a question I raised.

Follow the book, find the problem and come up with a fix is not a strategy.

I don't disagree with your point, I think you are correct, its just not what I was asking.

 

[super chimp]

The phone is now discontinued.

https://www.theguardian.com/technol...laxy-note-7-exploding-battery-safety-concerns

 

[infinitejest]

It's unbelievable that they can't even figure out WHAT is actually wrong with the phone.

 

[Taz Mangus]

I don't think it's sad at all. Apple is likely subconsciously thinking it couldn't have happened at a better time for them with the release of the iPhone 7. What is sad, is Samsung embarrassed themselves and jeapordized the safety of their customers.

This is really a sobering situation. I suspect that Apple and other companies are taking note of the situation and will be looking a little closer on the batteries that goes into the phones. Even though this was a handled probably as bad as it could by Samsung, it is a wake up call to other companies to do very careful safety testing of the batteries used in phones. Batteries are getting larger in phones. As they say in the industry I work, take a lessons learned and apply it going forward.

 

[kdarling]

I haven't been deflecting it. You're just not reading my responses clearly. I said follow the book. Find the problem, come up with a fix. Let CPSC vet through and approve and then proceed with the recalls and fixes. Not taking matters into my own hands. With CPSC backing my fix, even if it fails eventually, I share the blame with CPSC. Now they are shouldering he blame all on their own.

The CPSC _did_ vet and approve the recall. Here's the timeline:

• 2016/08/25 - First report of a fire.
• 2016/09/02 - A week later, Samsung acknowledges a problem and announces there will be a recall as soon as they can figure out the problem and solution..

For a Fast Track CPSC recall, companies have ten working days to document said problem and solution. Obviously Samsung was doing that here. At the end of the week:

• 2016/09/09 - CPSC releases statement saying they're working with Samsung.
• 2016/09/15 - After apparently a week of review, and TWO WEEKS after Samsung's announcement, CPSC approves and announces official recall.

Now, there's been a lot of criticism about how Samsung made a recall announcement on their own, before the CPSC made one. However, surely Samsung wanted the word out as quickly as possible, knowing that government agencies often take their time. They also no doubt wanted it to be clear that it was voluntary. These are both not uncommon actions.

In fact, Apple did a similar early announcement just this past year, when they recalled 800,000+ travel adapter kits because of a shock hazard that had sent people to the ER. Only it took them twelve years to get around to doing so.

• 2003 - 2015 - Apple gets reports of malfunctioning adapters.
• 2016 Jan 28 - Apple finally announces a recall, and begins replacements.
• 2016 Feb 18 - THREE WEEKS after Apple's own announcement, CPSC announces the official recall.

It was pretty unfair for click-bait news reporters to bash Samsung for a CPSC pre-announcement, when Apple has done the same thing this year. Ding Samsung for not getting the solution correct, but not for the pre-announcement.

 

[bobob]

This is really a sobering situation. I suspect that Apple and other companies are taking note of the situation and will be looking a little closer on the batteries that goes into the phones.

You're right - - it's lucky for Apple that this happened - - I'm sure they would have never given a second thought to battery safety before this.

 

[Taz Mangus]

You're right - - it's lucky for Apple that this happened - - I'm sure they would have never given a second thought to battery safety before this.

I am not sure whether you are being sarcastic but safety testing can always be improved.
[doublepost=1476184925][/doublepost]

Really sad and horrible for competition.

That is your take away from this situation, it's really bad for competition. We really are a nation of entitled consumers.

 

[I7guy]

The CPSC _did_ vet and approve the recall. Here's the timeline:

• 2016/08/25 - First report of a fire.
• 2016/09/02 - A week later, Samsung acknowledges a problem and announces there will be a recall as soon as they can figure out the problem and solution..

For a Fast Track CPSC recall, companies have ten working days to document said problem and solution. Obviously Samsung was doing that here. At the end of the week:

• 2016/09/09 - CPSC releases statement saying they're working with Samsung.
• 2016/09/15 - After apparently a week of review, and TWO WEEKS after Samsung's announcement, CPSC approves and announces official recall.

Now, there's been a lot of criticism about how Samsung made a recall announcement on their own, before the CPSC made one. However, surely Samsung wanted the word out as quickly as possible, knowing that government agencies often take their time. They also no doubt wanted it to be clear that it was voluntary. These are both not uncommon actions.

In fact, Apple did a similar early announcement just this past year, when they recalled 800,000+ travel adapter kits because of a shock hazard that had sent people to the ER. Only it took them twelve years to get around to doing so.

• 2003 - 2015 - Apple gets reports of malfunctioning adapters.
• 2016 Jan 28 - Apple finally announces a recall, and begins replacements.
• 2016 Feb 18 - THREE WEEKS after Apple's own announcement, CPSC announces the official recall.

It was pretty unfair for click-bait news reporters to bash Samsung for a CPSC pre-announcement, when Apple has done the same thing this year.

Apple: 13 years, 100s of million of these charges, 12 people sent to ER.
Samsung: A few weeks, a few million of these devices, a number of exploding phones, people hurt.

Commonalities: happened over time, people got hurt.
Differences: Apple. long period of time, countless chargers, replacements are fine. Samsung. a few weeks. Potential for aircraft fire, spontaneous, replacements had issues.

 

[Hanzu Lao]

Tech companies failing on such an epic scale is pretty much unheard of. Let's quote the VW dieselgate as an example. They proposed their fix to the relevant authorities and waited for approvals before proceeding with the fix. And even with the relevant authorities stepping in approving the fixes, there were still problems after that. So what makes you think taking matters into their own hands is the right thing to do?

So your last sentence and I quote "they handled it like any other company would" is invalid. As we haven't seen another tech/mobile company failing to such an extent. They are setting a precedent and in a very wrong way by sidestepping the authorities with their supposed findings and fixes which, as we can see, didn't really worked out well.

My point is, why rush the fix when the actual cause hasn't been found? It's always better to follow the book to prevent further accusations than taking matters into their own hands and watching their remedy fail miserably and generate even more negative reports. Otherwise I see no point in the setting up of the CPSC

And they actually didn't fix anything. They just assumed other batteries are ok. That's not fixing.
[doublepost=1476185572][/doublepost]

The CPSC _did_ vet and approve the recall. Here's the timeline:

• 2016/08/25 - First report of a fire.
• 2016/09/02 - A week later, Samsung acknowledges a problem and announces there will be a recall as soon as they can figure out the problem and solution..

For a Fast Track CPSC recall, companies have ten working days to document said problem and solution. Obviously Samsung was doing that here. At the end of the week:

• 2016/09/09 - CPSC releases statement saying they're working with Samsung.
• 2016/09/15 - After apparently a week of review, and TWO WEEKS after Samsung's announcement, CPSC approves and announces official recall.

Now, there's been a lot of criticism about how Samsung made a recall announcement on their own, before the CPSC made one. However, surely Samsung wanted the word out as quickly as possible, knowing that government agencies often take their time. They also no doubt wanted it to be clear that it was voluntary. These are both not uncommon actions.

In fact, Apple did a similar early announcement just this past year, when they recalled 800,000+ travel adapter kits because of a shock hazard that had sent people to the ER. Only it took them twelve years to get around to doing so.

• 2003 - 2015 - Apple gets reports of malfunctioning adapters.
• 2016 Jan 28 - Apple finally announces a recall, and begins replacements.
• 2016 Feb 18 - THREE WEEKS after Apple's own announcement, CPSC announces the official recall.

It was pretty unfair for click-bait news reporters to bash Samsung for a CPSC pre-announcement, when Apple has done the same thing this year. Ding Samsung for not getting the solution correct, but not for the pre-announcement.

Do you know what reality is?

 

[Taz Mangus]

Apple: 13 years, 100s of million of these charges, 12 people sent to ER.
Samsung: A few weeks, a few million of these devices, a number of exploding phones, people hurt.

Commonalities: happened over time, people got hurt.
Differences: Apple. long period of time, countless chargers, replacements are fine. Samsung. a few weeks. Potential for aircraft fire, spontaneous, replacements had issues.

This is more than just a few incidents that happened to the owners. What about all those people that were at risk on situations like planes. And one the dumbest things that Samsung did was have the head of the America Samsung come out pronouncing that Samsung puts safety first for their customers and then release a replacement phone that was equally unsafe as the phone it replaced.

 

[I7guy]

This is more than just a few incidents that happened to the owners. What about all those people that were at risk on situations like planes. And one the dumbest things that Samsung did was have the head of the America Samsung come out pronouncing that Samsung puts safety first for their customers and then release a replacement phone that was equally unsafe as the phone it replaced.

Of course, you are correct about that. While the post I quoted was talking about the CPSC there were significant differences in both efforts and cases; the biggest difference was the scary potential for fires on aircraft which you mentioned.

 

[Hanzu Lao]

This is more than just a few incidents that happened to the owners. What about all those people that were at risk on situations like planes. And one the dumbest things that Samsung did was have the head of the America Samsung come out pronouncing that Samsung puts safety first for their customers and then release a replacement phone that was equally unsafe as the phone it replaced.

Replacements were just returned phones with batteries from other suppliers in a different box. It's impossible to find an issue/s, fix it and manufacture same number of phones in a time they had. Samsung is full of ****. After this nothing that comes from them can be trusted. Nothing.

 

[Taz Mangus]

Of course, you are correct about that. While the post I quoted was talking about the CPSC there were significant differences in both efforts and cases; the biggest difference was the scary potential for fires on aircraft which you mentioned.

kdarling rehashed that single Apple incident and I suspect that won't be the last time that it will be posted again.
[doublepost=1476186117][/doublepost]

Replacements were just returned phones with batteries from other suppliers in a different box. It's impossible to find an issue/s, fix it and manufacture same number of phones in a time they had. Samsung is full of ****. After this nothing that comes from them can be trusted. Nothing.

Hmmm:
1) GM ignition switch
2) Takata faulty airbags
3) Samsung exploding/catching fire Note 7 phones

Not a good list to be on.

 

[kdarling]

Differences: Apple. long period of time, countless chargers, replacements are fine. Samsung. a few weeks. Potential for aircraft fire, spontaneous, replacements had issues.

It might be over a longer timeline (or at least, it took longer to acknowledge), but plenty of Apple products have sent people to the hospital, caused multiple fires and evacuations on airliners, and burnt down at least one house.

US Recalls:

• 2001 - Apple recalls 570,000 adapters with fire hazard sold 1998-2000.
• 2004 - Apple recalls 28,000 laptop batteries with internal short.
• 2005 - Apple recalls 128,000 laptop batteries with internal short.
• 2006 - Apple recalls 1.1 million (1.8M worldwide) battery packs w/ fire hazard, injuries, property damage.

(That last recall involved as many batteries in the US, as Samsung with the Note 7.)

US Class Action Settlements:

• 2008 - 2.3 million adapters w/fire hazard sold since 2001, took two years to settle.
• 2011 - 10 million power connectors, fire hazard since 2006, took two years to settle.

All that said, the point of my post was about the claim that Samsung shouldn't have announced/started a recall before the CPSC gave approval. Apple's done it themselves. And I think more than once.

It's okay to bash Samsung (I'm an HTC and Moto fan myself), but at least do it for something they did that was really screwed up. In this case, I'd guess that it was too quickly taking the word of middle managers claiming they had figured things out.

 

[coolfactor]

Hate to say it but...

Burned Samsung Galaxy Note 7 Still More Innovative than the iPhone 7.

Hate to say it? Please list what makes the iPhone 7 *not* innovative, and then we'll talk again.

 

[vladi]

Replacements were just returned phones with batteries from other suppliers in a different box. It's impossible to find an issue/s, fix it and manufacture same number of phones in a time they had. Samsung is full of ****. After this nothing that comes from them can be trusted. Nothing.

Oh please! Then you mind as well can't trust Apple because they are very well known for reliability issues in new products. Something is always off, big or small.

To this day MBP with dedicated GPUs suffer from melted BGA after extensive usage in period of only one year and Apple still hasn't fixed the cooling system, instead they tried to throttle the GPU.

 

[Precision Gem]

so everything in your house is Samsung's? do you like them that much?

the only samsung device that I have is 60" plasma tv, which was on fire sale for $500 many years ago.

Actually I do have more than a washer and refrigerator in my house. Those are my only 2 samsung products.

 

[Hanzu Lao]

Oh please! Then you mind as well can't trust Apple because they are very well known for reliability issues in new products. Something is always off, big or small.

To this day MBP with dedicated GPUs suffer from melted BGA after extensive usage in period of only one year and Apple still hasn't fixed the cooling system, instead they tried to throttle the GPU.

At least they didn't repackage them and return them as "SAFE".

 

[grkm3]

it is true that Note 7 was released on the regular schedule. but with all new features and top spec are compressed in the same release schedule, this part is rushing. or pushing tech to its limit without sufficient testing.

it's the same exact hardware as the gs7 and gs7 edge though.where is this leaked document where they supposedly rush the phone for the iPhone 7 launch.

the gs7 edge has an even bigger battery with no issues.tgis is really just a huge bad batch of batteries.it has nothing to do with the phones hardware as the hardware has been used in smaller devices with bigger batteries in the gs7 and gs7 edge