Samsung Halts Production of Note 7 After Replacement Phones Explode [Updated]

MacRumors

macrumors bot
Original poster
Apr 12, 2001
48,653
10,077



Samsung has halted production of its beleaguered Galaxy Note 7 smartphone after several replacement handsets reportedly caught fire and ended up with at least one person in a hospital.

On Monday, an official at a supplier for Samsung informed Korean Yonhap news agency of the decision, which is said to have been made in coordination with consumer safety regulators from South Korea, the United States, and China.

(Image: Shawn Minter)

The news is another hammer blow to Samsung's mobile division and its 2016 flagship device, as the company reels from a second round of exploding phone incidents indicating that the replacement handset program at the center of its global recall efforts has failed.

The decision came after all mobile carriers in the U.S. said they would stop issuing Note 7 devices following at least five reports of replacement handsets catching fire over the last five days.

On Wednesday, a flight from Louisville to Baltimore was evacuated while still at the gate because of a smoking Note 7. Saturday saw a Minnesota case involving a 13-year-old girl who said she felt a "weird, burning sensation" while holding her phone and suffered a minor burn to her thumb. "It felt like pins and needles except a lot more intense," she said.

Later the same day, a Kentucky man reported "vomiting black" after his Note 7 caught fire while he was asleep in bed, filling his room with smoke. "It wasn't plugged in. It wasn't anything, it was just sitting there," said the man, who later took himself to ER and was diagnosed with acute bronchitis.

Then on Sunday, another Note 7 bedside incident took place in Virginia. The phone "just burst into flames while on the night stand," said its owner. "I woke up in complete panic." By midday another device had caught fire on a table where a Texas family sat eating lunch together.

All the handsets in the incidents were replacements issued by Samsung, which the company had previously claimed were using batteries that are "not vulnerable to overheating and catching fire." Samsung has yet to explain what's going on with the replacement devices.

Rumors have suggested Samsung's Note 7 problems began after the company rushed the device into production after realizing the iPhone 7 would not feature major design changes, seeing it as an opportunity to one up Apple. Suppliers were pushed to meet tighter deadlines for an earlier launch, leading to critical oversights.

The supplier official who revealed the manufacturing halt this morning described the production as "temporarily suspended", however it is difficult to imagine in what circumstances Samsung would resume production of the Galaxy Note 7, which many observers will now consider a toxic brand.

Early speculation that iPhone 7 could experience an uptick in sales because of Samsung's woes seem increasingly likely. Samsung accounted for 27.8 percent of all smartphones shipped in Q1 2016, almost double Apple's 14.4 percent share, but a big part of Samsung's jump ahead was the early release of the Galaxy S7 and S7 Edge, while the much-anticipated Note 7 was Samsung's attempt to cater for the increasing popularity of larger-screen devices.

Update 1: Similar incidents of exploding replacement Note 7 phones have also been reported in Taiwan and South Korea.

Update 2: Samsung has said it is "temporarily adjusting the Galaxy Note 7 production schedule in order to take further steps to ensure quality and safety matters". The company said it hoped to provide an update within a month.

Article Link: Samsung Halts Production of Note 7 After Replacement Phones Explode [Updated]
 

ScottButler

macrumors regular
Sep 16, 2016
105
177
Sunderland, UK
What's worse is that Samsung actually said the replacements "are not vulnerable to overheating and catching fire" but they have multiple times now, it's a complete joke.

Samsung need to write this one off and recall all units. It will be interesting to see how this has damaged their brand in the long term.
 

newyorksole

macrumors 601
Apr 2, 2008
4,031
4,362
New York.
There are some Note 7 owners who still want the phone despite the explosive issues, and somehow Apple users are the ones being called sheep :rolleyes:
Lmao exactly. At the end of the day, like what you like. It's ridiculous hearing people call Apple buyers "sheep" when the same can be said about buyers of other companies. It's pointless.

Glad Apple isn't having these issues though Lol.
 

Seanm87

macrumors 6502a
Oct 10, 2014
906
1,172
Why is this only happening in the US? Seems strange no reports of fires elsewhere. Maybe it's only that batch that's affected?
 

dannys1

macrumors 68030
Sep 19, 2007
2,575
4,640
UK
And to think all the "-gate" jokes started due to minor issues with Apple phones...

...Imagine making a device that routinely explodes, then replacing it and insisting it won't happen anymore and then it does again.

Apple Maps seems like fun in comparison.
 

dannys1

macrumors 68030
Sep 19, 2007
2,575
4,640
UK
Lmao exactly. At the end of the day, like what you like. It's ridiculous hearing people call Apple buyers "sheep" when the same can be said about buyers of other companies. It's pointless.

Glad Apple isn't having these issues though Lol.
It is more hilarious that Samsung actually has "fans" though - a company who notoriously just make rather cheap devices at almost premium prices. I can understand being a Google fan or an Android fan - and there are lots of decent Android handsets if thats the OS you prefer - but a Samsung fan is just odd. There's nothing they do that excels in any region, or get "cultly" about.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.