Samsung Halts Production of Note 7 After Replacement Phones Explode [Updated]

[sashimimi]

Samsung is getting all the heat, but I'm pretty sure it's the company providing the battery components which is to really blame. I'm pretty sure most other companies (Apple first) are keeping a low profile because it could very well have happened to them too.

I'm really hoping this mess translates into new and better quality control measures and practices everyone in the industry will apply.

 

[satcomer]

This is just very sad... didn't take Samsung to be this incompetent

They did what most retailers have done for a long time. They just took returns and repackaged them to look new or had some still in boxes and gave out those to some users, however they got caught this time!

 

[iZac]

Samsung should read the story about "the hare and the tortoise"....

Slow and steady wins the race !!

*Tim Cook reads this post and ponders quietly to himself*

minutes later:

"Jony, I'm postponing the iPhone 8 until 2018, bring me those colour option rejects for the 7"

 

[Velin]

Anyone who cares about quality, or software-hardware integration, Samsung phones have always sucked.

 

[sofila]

All Apple -gates, resized to irrelevance in one fell swoop.

translate: in the land of the blind, one-eyed man is king

 

[JohnApples]

An absolute shame. Sad to see this happen when the need for competition is greater than ever. Very irresponsible on Samsung's part for continuing to sell a faulty device. The Note 7 is permanently tarnished, they need to start anew.

 

[skitidetdu]

well this article answers a question I had on the last post about the phone

 

[maclancer]

Meanwhile, in Cupertino.

 

[lowendlinux]

They needed to get it off the market, the faster it comes off the faster people will forget. Give this year to Google and Apple and come back next year with something worth while but don't move the launch of the S8 left.

 

[TopToffee]

Samsung is getting all the heat, but I'm pretty sure it's the company providing the battery components which is to really blame. I'm pretty sure most other companies (Apple first) are keeping a low profile because it could very well have happened to them too.

I'm really hoping this mess translates into new and better quality control measures and practices everyone in the industry will apply.

no, I think that would be the device owners actually

 

[saschke]

if you watch the loop closely you can see Phil S. losing it on the left edge of the pic

 

[TheRainKing]

That makes it even worse, people getting hurt, losing their houses. I don't get why some folks revel in this, especially when its caused loss of property and injury.

People are laughing at Samsung, not the victims.

 

[Abazigal]

Simple, there are many members here whose own self worth seems to be directly tied to their choice of a consumer electronics product.

They've never accomplished anything on their own, so they are "winning" through their choice of a phone.

Truly bizarre behavior.

Let's say I agree with you and that what you said is true to some extent.

I am an elementary school teacher. I don't claim to be some honking big success, but put in my fair share of labour every day and draw an honest day's wage at the end of every month.

I like Apple products. I make no secret of it and the Apple fanboy tag is something I wear with pride, not shame.

What I find truly bizarre is why some people evidently have an issue with my choice of phone or what team I choose to root for.

What's it to you and what business is it of yours?

 

[5105973]

Karma for not getting an iPhone

Okay, so let's see, a person can do any number of things to try and make the world a better place, but they deserve to go through risk and massive inconvenience for daring to buy a phone not made by Apple, which does things I could question but would throw the discussion off into PRSI territory. So I won't.

 

[Michaelgtrusa]

It will take them some time to recover from this mess. Well into next year.

 

[5105973]

People are laughing at Samsung, not the victims.

Oh we have people doing that, too.

 

[Fzang]

no, I think that would be the device owners actually

Nice burn.

Your comment, I mean. Not the victims.

 

[otternonsense]

Too bad, the one device that could stand out as viable competition to the iPhone self-immolated instead. The hare and the turtle does come to mind. And boy, has Apple been the turtle as of late.

 

[Khedron]

Haha but they have a headphone jack! LOL!

It doubles as a smoke vent

 

[robjulo]

Take two seconds and read the post I was responding to. It was responding to why people would take glee in such a misfortune.

To answer you directly, I don't care the choice of phone/computer/table that you or any other person makes or has made on here. The behavior I find bizarre is people that find a sense of "pride" and self-worth in a piece of electronic equipment or in a company (Apple, Samsung or any of the others) that does not give one iota about you, other than taking your money.

Let's say I agree with you and that what you said is true to some extent.

I am an elementary school teacher. I don't claim to be some honking big success, but put in my fair share of labour every day and draw an honest day's wage at the end of every month.

I like Apple products. I make no secret of it and the Apple fanboy tag is something I wear with pride, not shame.

What I find truly bizarre is why some people evidently have an issue with my choice of phone or what team I choose to root for.

What's it to you and what business is it of yours?

 

[theluggage]

Samsung is getting all the heat,

I see what you did there...

but I'm pretty sure it's the company providing the battery components which is to really blame.

Then there's the push for ever thinner, lighter phones with longer battery life that still have more features, bigger screens, powerful CPUs and GPUs - combined with the pressure to get products to market in ever-decreasing time. When the camel's back breaks, you shouldn't rush to blame the person who placed the last straw.

I'm pretty sure most other companies (Apple first) are keeping a low profile because it could very well have happened to them too.

Hear hear. Indulge in schadenfreude at your own risk. We could easily have been talking about the iPhone 7 here - Apple have had their own battery problems in the past (https://www.apple.com/uk/support/ipodnano_replacement/) not to mention many other problems of a less incendiary nature.

Also, whatever the extent of the real problem, you can bet it has been exaggerated by the media. Samsung have stolen one crown from Apple: previously, it was only iPhones that could make international headlines by exploding. Now, every Samsung that lets go of its magic smoke will be up there with the major wars and famines, too.

 

[AppleMark]

Meanwhile, in Cupertino.

That is either, some serious Dad-Dancing, or he was testing the Series 2 Watch for swimming technique stress.

 

[OldSchoolMacGuy]

This part is the most interesting and not included in this report.

Mr. Klering contacted Samsung. Not surprisingly, Samsung wanted to take possession of the device. Mr. Klering refused, but allowed Samsung to pay to have it X-rayed. Gizmodo noted that no one knows why Samsung wanted to X-ray it.

And then he got this text message from a Samsung representative:

Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it.

 

[amirite]

It will be interesting to see how this has damaged their brand in the long term.

See, last month the worst thing that I thought could have happened by switching to Android was "not liking the OS/device".

Now it's probably "getting my hand blown off".

Call me crazy but I assume most people would be less likely to gamble with the intactness of their limbs than with their UI preferences.

 

[5105973]

I think a lot of us wonder how they managed to come up with replacement stock so soon.

It's not just Samsung phones having problems. For quite awhile now LG has had an increasing number of phones fail to bootloop. Some owners discovered that putting their phones in freezers can halt the boot looping so that they can at least recover some data before having to give up their phones for replacements...some of which also end up in bootloop failures.

In two Samsung phones I've used out of the six we got to use as a result of the N7 recall, one Note 7 and one S7 loaner experienced overheating issues.

I think something is going on beyond battery problems. There seems to be a problem with heat production and dissipation. It could be the way the processors are designed and perhaps Android permits some processes to run amok that ramp up heating. My husband ran into issues of processes quietly running rogue in the background, undetected, that caused severe battery drain on his S7 Edge. Other people have experienced that as well.

To Samsung's credit, they made an effort to incorporate heat dissipation into their designs to counteract the known tendency of the processors they use to produce a lot of heat.

And to put it in perspective, a great many more people use Samsungs, LGs and other Android phones without problem or incident.

Having used both, and seen iPhones and the newer Samsung phones dissected on You Tube, I don't see anything poor about Samsung materials or design, and the end flagship products feel and function at a premium level...when all is well. It is however the nature of the Android environment that requires the user to diligently manage the experience. And when a unit turns out to be a lemon, it's not always apparent why, as fit and finish are pretty high on at least the Samsung phones I have personally used.