Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal

[MacRumors]

Samsung is offering $100 bill credit to U.S. customers caught up in its ill-fated Galaxy Note 7 recall if they're willing to stay loyal to the brand (via TechCrunch).

Samsung discontinued the Note 7 earlier this week after handsets deemed safe by the company began setting on fire just like the handsets they replaced. Samsung is now offering those who choose to exchange the phone for any other Samsung device up to $100 credit as a goodwill gesture.

Those who opt to exchange the Note 7 for a full refund or for another brand of smartphone are being offered a smaller $25 credit for the hassle. Currently the goodwill credit appears to be limited to U.S customers.

Commenting in a statement on the U.S. refund and exchange program, Tim Baxter, president and COO of Samsung Electronics America, said: "We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right."

According to a report by The New York Times, Samsung still doesn't know exactly why Note 7 smartphones have been catching fire. The company was apparently unable to replicate the problem at their labs and have so far been unable to identify the exact cause of the issue.

Samsung's recall of the devices was made official today via the U.S. Consumer Product Safety Commission, citing "serious fire and burn hazards" to consumers. According to the statement, Samsung has received 96 reports of batteries overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has also received 13 reports of burns and 47 reports of property damage associated with Note 7 phones.

Some reports predict the recall could cost the company $17 billion. Samsung has already issued a profit warning and slashed its Q3 estimate by a third, with $2.3 billion in lost operating profits, down nearly 30 per cent from a year earlier.

Article Link: Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal

 

[Rossatron]

Brilliant move by Samsung.

 

[happydude]

America. Where $100 solves almost anything.

 

[amirite]

Apple should offer $100 trade ins for Note 7s.

 

[fitshaced]

America. Where $100 solves almost anything.

$100 credit. Big difference.

 

[malexandria]

At this point the only thing they can do to make it right for customers is to offer the Galaxy for free in exchange. It would cost them a huge hit, but the LARGE majority of customers haven't had any issues, so to go through all of this and end up with "nothing." A free phone would make millions of their customers extremely happy. Not to mention it'll take the bite out of an inevitable class action lawsuit - which NEVER benefits the people harmed, just the lawyers.

 

[0815]

I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.

 

[dannys1]

Is this the thread where we say how much we hate Tim Cook?

 

[JosephAW]

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

 

[DonInHtown]

No Samsung products ever. You couldn't give me one of their phones.

 

[CEmajr]

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

Why? They can't even get enough 7 Plus in stores for consumers willing to pay full price for them.

 

[flyinmac]

I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.

Then you should throw away your Apple products too. Apple has been through worse cases of fire prone devices. And unlike Samsung, Apple denied that problems existed until after class action suits were already kicking their butt.

 

[djcerla]

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

So, Apple should pay for Samsung's debacle.

Perfectly logical.

 

[cdmoore74]

At this point the only thing they can do to make it right for customers is to offer the Galaxy for free in exchange. It would cost them a huge hit, but the LARGE majority of customers haven't had any issues, so to go through all of this and end up with "nothing." A free phone would make millions of their customers extremely happy.

If you are running your own company would you give away a free phone for a product that you gave a full refund for? Better yet do you truly believe Apple would do the same if the iPhone had similar issues? I'm talking about millions of devices. Samsung/carriers already gave $25 bill credits for those going through this issue and I expect more the same during the 2nd recall.
I agree that people directly impacted by exploding Notes should receive free replacements, reimbursement for damages and time lost. But to recommend Samsung give away over 2.5 million phones is a pretty stupid business decision. A lot of these people received their free preorder gift which was a Gear S2 or 256GB as card and Samsung never asked for any of that stuff back.

 

[SMIDG3T]

Ah. Bless them. Trying to win people back. They were very very lucky. No-one died during this fiasco but a number of inhales of smoke and you're in trouble, especially if your asleep.

I know, let's give them $100, that'll make up for it.

 

[69Mustang]

I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.

It's a recall. They happen every year to hundreds of companies covering thousands of products. Normal people aren't as paranoid or myopic as people in tech forums. A phone being recalled doesn't equate to all of their products being bad. Ikea's dresser killing a kid didn't mean all of their furniture is bad. Same goes for any company that has experienced a product recall. Fortunately most people are more reasonable than reactionary.

 

[kdarling]

$100 credit. Big difference.

Hey, giving store credit (or even ten cent rubber bumpers) has worked many times in the past for Apple when they had PR problems.

It's a clever way to look good, while encouraging people spend even more on your products.

 

[SMIDG3T]

No Samsung products ever. You couldn't give me one of their phones.

I wouldn't even take one for free, even if I received $100...

 

[cdmoore74]

No Samsung products ever. You couldn't give me one of their phones.

So you just came to this Samsung themed thread to show your hate? I think deep down your jealous.

 

[keysofanxiety]

So you just came to this Samsung themed thread to show your hate? I think deep down your jealous.

Mmm... so jealous of lag, bloatware, and exploding devices. Boy, I wish my iPhone could do all that.

 

[CEmajr]

It's a decent gesture. At the end of the day a number of customers have given up on the brand regardless while some will I've them another chance.

For me it only took getting burned once with their TVs that they cut corners with using cheap parts and their subsequent handling of problem to stop buying any of their products altogether.

 

[Arran]

I wonder how Apple would handle something similar?

Hang on...

A decade ago - in 2005 - I bought Apple's 1st gen iPod nano. It was a great device and I used it for years. Loved it. Then a few people complained that the plastic scratched easily. To me it was a complaint about nothing: I mean, plastic devices scratch, duh! It wasn't exploding. It wasn't catching fire. It wasn't being banned by airlines.

Fast forward five years. My 1st gen was sill going strong and I was perfectly happy with it but, as a goodwill gesture, Apple sent me a brand new 5th gen nano. They also sent a prepaid box to return the old one. It was like Christmas!

That's service. (Unsurprisingly, I've bought a lot more Apple stuff since!)

 

[JGRE]

According to a report by The New York Times, Samsung still doesn't know exactly why Note 7 smartphones have been catching fire. The company was apparently unable to replicate the problem at their labs and have so far been unable to identify the exact cause of the issue.

How is this even possible? Phones explode and catch fire and they are not even having a clue, this is unbelievable, especially for a company of this size and reputation. As an iPhone user this does not make me happy, because Apple might consider not pushing that hard anymore for future innovation as Samsung seems to have killed itself (at least for the smartphone market). All in all, a sad story.

 

[fortheus]

I wouldn't even take one for free, even if I received $100...

I would gladly take it




Then sell it back to Samsung fan for profit. Free money

 

[2010mini]

Apple need to step up and offer double off whatever Samsung offers. But they won't, they're too greedy.

Apple does not need to or should buy customers. Samsung is doing this because they are starting to feel the pain from shooting themselves in the foot.