Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Samsung Offers Note 7 Recall Customers $100 in Credit to Stay Loyal

flyinmac said:
Then you should throw away your Apple products too. Apple has been through worse cases of fire prone devices. And unlike Samsung, Apple denied that problems existed until after class action suits were already kicking their butt.
Click to expand...
So please tell us which Apple device has caused an estimated 100 fires.
[doublepost=1476441767][/doublepost]
genovelle said:
Not true at all. Safety recalls like this Samsung garbage has never happened with Apple products. If what you were saying was true then the government and safety advocates would have quickly jumped in.
Click to expand...
There has been a recall for six year old iPods in Korea a few years ago. You got a new iPod if you returned some specific six year old model in working condition. (It had to be in working condition, because an iPod that doesn't even turn on was no safety risk). But that wasn't 100+ devices burning up, and millions of customers affected.
[doublepost=1476441990][/doublepost]
El Hikaru said:
I am sure Samsung knows why their devices caught fire. I have to suspect it is not a battery part defect but a design defect since Samsung closed the entire production line.
Click to expand...
No, that is because the Note 7 is completely burnt as a brand. If they could build perfectly safe Note 7 phones tomorrow, nobody would buy them.
[doublepost=1476442106][/doublepost]
512ke said:
Samsung apologists can't blame Apple when Samsung phones explode.

It's just like this: Trump supporters can't blame Bill Clinton for Trump's behavior.
Click to expand...
The first one is right. The second one is wrong. Trump supporters can and do blame Bill Clinton for anything :-(
 
gnasher729 said:
No, that is because the Note 7 is completely burnt as a brand. If they could build perfectly safe Note 7 phones tomorrow, nobody would buy them.
Click to expand...

Yeah, one would think so, but looking on the internet and at the recall completed rate, there still seems to be a lot of Note 7 users who don't want to turn them back in, because there's nothing else they think meets their needs.

Reportedly one reason why Samsung has started offering recall credits, is to try to entice all those Note 7 holdouts to bring back their devices.

(I'm sure there's also a large group who simply haven't gotten their recall box yet.)
 
  • Like
Reactions: rjohnstone and melendezest
cdmoore74 said:
If you are running your own company would you give away a free phone for a product that you gave a full refund for? Better yet do you truly believe Apple would do the same if the iPhone had similar issues? I'm talking about millions of devices. Samsung/carriers already gave $25 bill credits for those going through this issue and I expect more the same during the 2nd recall.
I agree that people directly impacted by exploding Notes should receive free replacements, reimbursement for damages and time lost. But to recommend Samsung give away over 2.5 million phones is a pretty stupid business decision. A lot of these people received their free preorder gift which was a Gear S2 or 256GB as card and Samsung never asked for any of that stuff back.
Click to expand...

The brand is pretty damaged and I generally like Samsung a heck of a lot more than Apple, and offering $100 isn't enough to win their customers back. So apart from giving them a free phone, they have to do something good, especially since they are also going to be facing huge lawsuits as well.
 
MrX8503 said:
I'm surprised you're an Android user if you hang on to devices for more than 2 years.
Click to expand...

Why is that surprising? If my work hadn't issued me a Note5 (I wanted a Note4 but they wouldn't do it once the 5 came out...bad timing), I'd still be using my Note3.

I particularly prefer Sammy's Note devices because their Android implementation allowed for things that stock Android couldn't do, specifically split-screen multitasking and the namesake note-taking setup. Android now has split-screen multitasking on their latest release, but from the Sammy-user point of view, this is OLD news.

When you add the built-in Android customization options and filesystem access, and hardware features like storage expansion and waterproofing, the need to upgrade, both on the OS and hardware side, becomes greatly reduced.

The Note4 was a device that pretty much did it all, to the point that subsequent iterations (Note5 and 7) actually lost features (I miss the removable battery and IR blaster). I'm actually looking for a couple of unlocked ones so I can upgrade my kids' iPhone 4ses since they're jealous of what I can do on my Note5 and they don't really need the (admittedly fantastic) Apple ecosystem integration..

So, much like my 2011/2012 Macs, I can do more than with the newer hardware available. Plus, I'm greener this way... :D
 
  • Like
Reactions: rjohnstone and kdarling
pika2000 said:
Not really. Samsung has reached brand recognition. People are buying Samsung because it's Samsung. The Note series has become status symbol. Since this one is discontinued, people simply just get the next most expensive Samsung phone, the S7 edge.
It takes more than this to crumble the brand. Now, if the problem hits the Galaxy S series, then Samsung will have an even bigger problem.

I mean I saw it in Asia. Unlike US/Europe, Asian countries don't have strong consumer protection laws. Despite being treated poorly, people are still willing to stick with Samsung. It's the power of the brand.
Click to expand...
My comment was about me, personally, not about larger population trends. But thanks for your thoughts.
 
flyinmac said:
It took class action suits to get Apple to acknowledge and repair defects they swept under the rug numerous times.

If you haven't been in the community since the G4 days and watched the evolution to Intel, the evolution of the iPods, etc. then perhaps you've missed a bit of history. Or perhaps you've got selective memory.

Some examples have already been previously presented in this thread. Though the fanboys pretend that it didn't happen.

Missing from those examples are incidents involving 3 generations of the iMac G5.

I was one of the (un)lucky ones who got the G5 iMac which had bad capacitors, fan issues, and smoking / burning power supplies.

Apple denied that the machine had any problems for several years. The community had already identified swelling capacitors within a month of the machine's release. Apple played stupid, and pretended the problem didn't exist until a much later class action suit forced them to repair all of the iMac G5 machines.

Naturally, having had my machine suffer from the swollen capacitors, fan failure, and a power supply fire, it was in the landfill by the time the class action suit won, and forced Apple to actually admit that the design was defective.

Apple insisted the whole time that the machine had no defects. And therefore denied repairs to the machine.

So yeah, class action suits have several times forced Apple to go back and repair machines with dangerous manufacturing defects.

Unfortunately, I had given up fighting with Apple on my machine. And it was already in the landfill by the time the class action suit forced Apple to repair them.
Click to expand...
Well, you've got me there. I haven't been around these parts that long.
 
DonInHtown said:
No Samsung products ever. You couldn't give me one of their phones.
Click to expand...
Hm, well, I was given a brand new Android phone - a Sony Xperia, not a Samsung though - and I gave it away to a kid from a poor family. I heard back from the person who facilitated the give-away that it made that kid extremely happy.

So don't be such an elitist. Non-iPhones have function and value too. Of course, they shouldn't catch fire, but hey, that goes without saying! :p
 
0815 said:
I'm surprised how many of the people I know that had a note 7 traded for another Samsung phone ... I get that they stick with Android, but I wouldn't trust Samsung anymore... and my trust couldn't be bought for $100.
Click to expand...

Using this logic, nobody should have bought an iphone, let alone Apple product after Antenna gate where their solution was to give you a piece of foam to stick around your phone.
 
  • Like
Reactions: rjohnstone, kdarling and I7guy
Considering the trouble that the faulty Note 7 caused many, I'd say that the offer is a necessary damage control.
 
$100 is not enough to compensate for all the trouble returning an item is.
 
flyinmac said:
Then you should throw away your Apple products too. Apple has been through worse cases of fire prone devices. And unlike Samsung, Apple denied that problems existed until after class action suits were already kicking their butt.
Click to expand...
worse huh.... please link to this story because I don't think many here on MR have heard about this.
 
flyinmac said:
Just read the macrumors archive. Some of us have been around a while and remember it. For those that don't, you can read macrumors yourself.
Click to expand...
LoL.... ok. No apple has NEVER had this type of issue on this scale. Have they had some devices get hot/catch on fire, sure.... NEVER to this level.... saying anything else is simply not true and spreading FUD.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back