Competition is good and so is criticism of Apple when they don’t deliver. Nothing is perfect and mistakes are made. If folks complain loudly enough they’ll figure it out eventually or at least keep trying. However the iPhone is just a pocketable extension of my Macs and iPad at this point. Lot of the same apps and data all linked. Apple makes everything work too well together. The idea of trying to use Windows/Intel and Android as a tablet instead with even the best Samsung phone isn’t at all attractive.
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Samsung Overtakes Apple for Top Smartphone Customer Satisfaction
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jdawgnoonan
macrumors 65816
Sony isn't a Chinese company and they have always made great high end products.
jdawgnoonan
macrumors 65816
I have not had as many issues with iOS 26 as most here seem to have (nor iPad OS 26 or Mac OS 26 -- which I use all day at work and personally every day), but I have used Samsung Galaxy phones (S series, Note series, Ultra, and Z Fold 3) and they make great devices and even a great Android skin. I could live without all of the bloatware duplicates of the actually desirable Google apps though. I guess that enough users must be unaware that the Samsung apps are mediocre at best duplicates that it makes it worthwhile for Samsung to keep making them. But, the refrigerators that now show adds on the expensive screens unless users take the time to actually pay attention at the EULA screen is pure Samsung for you. I have the Smart Monitor M9 (which is great) but they try to pull the same underhanded garbage there. Samsung's hardware build quality (on high end devices) is absolutely top notch. But honestly, if I am on Android the only native AI I would want is Gemini, not Bixby. Bixby makes me long for Siri as she currently is.
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macnerd77
macrumors 6502
The keyboard was so much more accurate back then. For the past 3 or 4 os versions I have notice the keyboard is not as accurate and I frequently mistype things.
macnerd77
macrumors 6502
Maybe this will wake apple up to the fact that they need to work on fit and finish. iOS 26 just does not feel like a finished product to me. Kind of feels cheap.
jerryjohnson
macrumors member
Honestly, Samsung deserves it this year. Apple still wins in ecosystem polish, but Samsung has been moving faster with AI features, battery improvements, and hardware innovation lately.
Every version after iOS 12 has been more bloated and clunky.
I'm also not a fan of Apple dropping the physical SIM slot.
I'm also not a fan of Apple dropping the physical SIM slot.
"Customer sat" was Tim's big stat. No wonder he retired. He was about to lose the crown to Samsung.
I watch Samsung users in my circle struggle with their phones doing basic things. Some refuse to use text messaging because it's been confusing in the past. One constantly has to figure out why his phone isn't ringing when calls come in. When we'd drive somewhere, he attempts to use Bixby to set up GPS navigation, and it frequently fails.
I just need to bite my tongue at the blind loyalty.
I just need to bite my tongue at the blind loyalty.
Are you running the latest, or refusing to install Liquid Glass? I ask because a significant keyboard improvement came out in a recent update, and it restores the expected prediction.
None of the Chinese phones are better to Samsung or iPhones, every single one of them is a copycat from their OS's imitating IOS, or their hardware trying to catch Samsung, if they where so great iPhones wouldn't some the most sold devices in China, technical specs are nothing while the android implementation sucks on every single brand that you mentioned, with the exception of the experia, and all SD card, headphone jacks, etc., where common in all phones in the past, most people moved away from that, i personally love the experia, i live in Japan, but the phone does not sell well at all even in here. I compare this whole situation as when the Japanese automakers came to the US in the 70's their cars where not popular, and where built very substandard, they did got better later on, but the first attempt was not that great, maybe in the future, but as it stands right now, there is not competition from any of those brands, most of them fall apart easy, because of QA issues, it doesn't matter if they add 16gb of ram, if everything runs like garbage because of lack of optimization.
Interesting to see this. Think both Galaxy devices and iPhones are great phones. Comes down to personal preference.
Good goodness, get a life or at least become a fan of a sports club
Apple will continue to fall until they give up on their Liquid Ass misadventure and fix the most fundamental daily UX — the keyboard
Using both an iPhone and Android concurrently, it’s positively mind boggling that Apple keyboard is so bad and fails to improve. It’s such a poor experience on an iPhone, an otherwise excellent smartphone.
I would say Google pixels are killing it since the pixel 7
The point is the survey is excluding a large number of products, and their quality or consumer satisfaction wasn't measured *at all*.
But this copying claim is not really true.
The first foldable phone? Royole Flexpai
First tri-fold phone? Huawei Mate XT
First optical (under display) fingerprint reader? Vivo XO (Apple had a different technology years earlier - capacitive touch home button)
The largest battery? Realme Power P4 (10,000mAH)
First silicon carbon battery? Honor Magic Pro 5, followed by tons of Chinese brands; Samsung still doesn't have it
Continuous zoom camera? First implemented by Sony, rapidly adopted by many Chinese brands, and I don't believe Samsung even has it yet
First mechanical zoom camera? Xiaomi 17 Ultra
The Vivo X300 Ultra is generally considered the top camera phone today. 200MP (really 50MP in that silly x4 mode but they all lie about this, even Apple)
Oppo, Oneplus, Honor, Xiaomi, Realme, Redmi all push the envelope.
You even see jarring things like a somewhat odd mix of cheap Chinese internals and high end Leica optics.
There are also areas where the Chinese phones are pushing the envelope that I think are utterly useless, if not counterproductive, like fastest charging times and fastest screen refresh rates, but again its the Chinese models pushing the envelope, not vice versa.
Indeed, it is not the Chinese brands copying the Samsung advances as much as the opposite: It is Samsung copying many of the advances of these brands. Which of course is the point of discussing their exclusion from this survey at all. If they were irrelevant products that didn't push the envelope, their exclusion would be irrelevant.
Anyway, the "copycat" claim is somewhat irrelevant. Isn't Android just a "copycat" of iOS? Isn't every new smartphone just a "copycat" of Steve Job's original ? And it's not even a matter of Samsung's technical ability. Samsung actually makes a lot of very high end components (including periscope zoom camera modules used in these Chinese phones), and presumably could have been first to market, but it doesn't even put them in its own phones (as does Sony).
The point is this study leaves out a large number of competitors, with an impressive array of products, in order to focus on the mass market firms of Samsung and Apple. Which is entirely the reason the misleading ACSI "survey" exists in the first place. It's like a car survey stating "GM edges out Ford" in a restricted subset of drivers.
The point is surveying only 40% of the market, regardless of how "copycat" they are, is not a true picture of consumer sentiment.
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Nuno Lopes
macrumors 65816
It's just the keyboard precision. Some buttons, especially on the top of the display, are a hit and miss. Don't know if it's down to the software or the hardware. But I had this in my iPhone 12 Pro Max and no in the iPhone 17 Pro Max. I think when it comes to touch precision, Apple settled with good enough.
Honestly, if it wasn't for the relatively robust integration with the Mac, I would have probably go for Android for some years and dive deeper into that ecosystem.
repoman016
macrumors 6502
Amazing. Two people with the same phones with completely different experiences. Am I going to Android? Absolutely not. But lets not pretend like apple is bug free and we're all here for flowers and ice cream.
I7guy
macrumors Westmere
I agree 200%. But let’s all agree that iOS 26 is not the “steaming pile of trash” some make it out to be either.
I7guy
macrumors Westmere
Really. And after all of the posts in this thread you singled me out with this “advice”? 😉
wanha
macrumors 68030
sweet baby Jesus, how much money do you spend on phones??? Those foldable Samsungs are about 2k a piece, so by my elementary math, you've spent 10k in 5 years on them 🤯
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I thought it was just me... Has it gone worse somehow? It seems I'm mistyping way more somehow.
teaneedz
macrumors regular
personally, for awhile I thought the latest software improved the keyboard experience greatly, but when I used it for some actual note taking at an event, I realized how poor the experience still is. it feels like single words may have improved, but it fails again when every sentence requires edits because there is no context awareness going on. the typing experience is so horrible on iOS that I've given up hope on it ever getting truly fixed.