Samsung Reports 1 Million Note 7 Users Safe After Recall, but Overheating Stories Persist

[1041958]

You may want to get a bit more current in your news. The fire department can't determine that the Note 7 started the fire.

There were also 26 false reports of Note 7 exploding.

Just because it's on the news constantly doesn't mean there are thousands and thousands of phone exploding.

You might want to learn how fire investigations are done. The source of ignition in fires is usually pretty easy to spot. Whether it's a phone, toaster, bad electrical outlet or cigarette in your bed. I don't know what caused the Jeep fire or the garage fire, but the final cause will come out. Until then you can keep lying about the cause and trying to blame these people for committing fraud, even though there's no evidence to support it.


Look, I get it. You're a Samsung fan. This must be devastating to you to see Samsung fail so massively on the Note 7 launch, and in their subsequent handling of the recall (trying to do a voluntary recall then being forced by the government to make it official). Perhaps you shouldn't tie your emotional state to a company - then these events wouldn't cause you so much grief.

 

[rjohnstone]

Sure. They recalled all those phones and took huge losses because of false reports, because it wasn't a problem. Right.

The fact that this report, and several others, were deemed false or inconclusive, does not mean the problem didn't exist.
Samsung recalled phones due to legitimate production issues with batteries.
Your "all or nothing" approach to reported incidents being 100% true is illogical.
The jeep incident in Florida is suspect, but the degree of damage left that one as inconclusive.
Several other reports were not even Note 7 devices. The media falsely attributed them as Note 7's.
The kid who got his hand burned was using a Galaxy Core with a 3rd party battery.
The most recent incident of a Samsung tablet smoldering on a Delta plane was determined to be the idiot owner shoved it in between plane seats causing the tablet to bend and rupture the battery. http://bgr.com/2016/09/29/samsung-galaxy-tablet-explodes-plane/

 

[Soterman]

It is not just the Note 7. My Galaxy S6 Edge + is terribly overheating, changing very slowly (four hours to go from 15% to 100%) and has serious battery drain. I have contacted Samsung and tried to find a solution but they will not offer a refund or exchange, but they asked me to wait for up to 28 days to change the motherboard.... I am not going to buy a Samsung any time soon....

 

[sinsin07]

Well, you're accepting Samsung's word for it, with no proof- so..............
*again confused by you*

Sorry. Never said I accepted Samsung's proof.
Not interested in anything Samsung has to say on the matter.
The issue is posting a poll of what people might do in a future event as proof that something is fact is the problem with your original post.

"PC Mag's study found that over 60% of returns are NOT for a Samsung device whatsoever."

It's a poll on what people may do. It is not a fact.
Your post was nothing but hype.

 

[linuxcooldude]

According to Bloomberg sources, Samsung rushed the phone because what they considered a"Lackluster" iPhone 7 before Apples release.
The battery supplier was a subsidiary owned by Samsung themselves. You can't rush quality. Perhaps why Apple releases products when they feel they are ready.

 

[kdarling]

Look, I get it. You're a Samsung fan.

Heck, you're a well known Apple fan and Samsung hater. So what?

Macht nichts, because the readers who matter will only look at the facts you do or don't present, not your ad hominems.

This must be devastating [...] to see Samsung fail so massively on the Note 7 launch, and in their subsequent handling of the recall (trying to do a voluntary recall then being forced by the government to make it official).

Actually, it's gone very quickly for a situation of this size. And they weren't forced. They had to create the paperwork necessary to apply for a quick recall. Reporters failed to mention this.

Moreover, Apple has also done voluntary recalls which were later followed by official government ones. Where was your outrage then?

A voluntary recall is often seen as desirable for two reasons: 1) it shows a company taking responsibility on their own instead of being forced to, and 2) because official recalls by definition take more time, and companies want to get the word out more quickly.

 

[kis]

It is not just the Note 7. My Galaxy S6 Edge + is terribly overheating, changing very slowly (four hours to go from 15% to 100%) and has serious battery drain. I have contacted Samsung and tried to find a solution but they will not offer a refund or exchange, but they asked me to wait for up to 28 days to change the motherboard.... I am not going to buy a Samsung any time soon....

yeah, and iPhones often turn themselves off because the heat gets too much - it's a fact with all high-end smartphones. Nobody forces you to buy a Samsung. But all manufacturers face the same issues today and Apple is certainly no exception. I can't even say I prefer Apple over Samsung (or vice versa): I use an iPhone 7 Plus for work and an S7 EDGE for home (had the Note 7 but had to return it and never got a replacement because Swisscom botched the exchange program)

 

[Jax44]

Yes, yes, but when it's iPhones, it's user error... or caused by "cheap Chinese chargers"... etc.

No, when it's iPhone it is:

No QA.
Fire Tim Cook.
End of the world.
Etc.,etc.

So where is all that for Samsung?.

 

[kingpushup]

0 percent of devices in Switzerland have been exchanged because Samsung hasn't delivered any replacement devices to the local providers. I guess it's time to hire a lawyer now - had to return the phone to Swisscom almost a month ago and still haven't received a replacement. Swisscom has no idea when replacements will be arriving.

Thanks for sharing this story. I wonder when I see Samsung talk about 'USA and home markets' only.

At this point, is all Samsung PR immediately revealing? Recent example: Replacements are not 'overheating and catching fire' - just still overheating (and may catch fire, but just no reports yet).

And washers exploding since 2011 to 2016.

And S7s overheating and exploding..

i appreciate the stories being shared here.

Rather than rush replacements, might they consider encouraging refunds - rebranding the Note for a fresh restart after further quality testing? I really like Samsung for being a competitive force in the market - but 2 more months of this may require 'Samsung' to rebrand, not just 'Note' to rebrand. Scary times for our Korean ally's tech sector.

 

[Jax44]

What?? I thought ISIS was buying only iPhone because of strong encryption!! Now they switched to Note 7? There goes Apple's perennial customer base! I can't believe Apple is losing to Samsung here too!

ISIS uses them for bombs.

 

[tito2020]

Samsung's Q&A team should start looking for new jobs.

samsung make more than just phones so that was pocket change for them

 

[31 Flavas]

What a bad month for Samsung. Just last night, I read news about Samsung washing machines exploding. Yes, as in KABOOM. It's apparently more than 1 random machine, several have been cited. Fortunately no one seems to have been hurt yet from a Samsung exploding washing machine.


CPSC Issues Warning After Reports Some Samsung Washing Machines Exploded

Steve Jobs would never have allowed Apple washers to explode.

 

[1041958]

Childish attempt to discredit that poster. Heck, you're a well known Apple fan and Samsung hater. So what?

Macht nichts, because the readers who matter will only look at the facts you do or don't present, not your ad hominems.

Actually, it's gone very quickly for a situation of that size. And they weren't forced. They had to create the paperwork necessary to apply for a quick recall. Reporters failed to mention this.

Moreover, Apple has also done voluntarily recalls which were later followed by official government ones.

A voluntary recall is often seen as desirable for two reasons: 1) it shows a company taking responsibility on their own instead of being forced to, and 2) because official recalls by definition take more time, and companies want to get the word out more quickly.

Oh the irony of this post coming from you. So do you or do you not agree with my numbers stating the iPhone should have had 100,000 fire incidents by now, 1,000 of which would be from the most recent 3 month quarter alone? Do you or do you not agree that the Note 7 fires are orders of magnitude worse than the iPhone?

BTW, still waiting to hear what engineering degree/designation you have. Since you mentioned you're a device engineer in your profile.

 

[Soterman]

you have not read my post, because your answer completely misses the point. I have to agree with you on one thing though, nobody forces me to buy a Samsung. And for that reason I never not buy a Samsung anytime soon. The only thing remaining is to figure out what to do my S6 Edge +

yeah, and iPhones often turn themselves off because the heat gets too much - it's a fact with all high-end smartphones. Nobody forces you to buy a Samsung. But all manufacturers face the same issues today and Apple is certainly no exception. I can't even say I prefer Apple over Samsung (or vice versa): I use an iPhone 7 Plus for work and an S7 EDGE for home (had the Note 7 but had to return it and never got a replacement because Swisscom botched the exchange program)

 

[navaira]

Seriously, too hot to use as a phone? What is someone supposed to do, buy an ice pack case?

Welllll. I tried playing Sims 4 on my rMBP and the fan sounded like a helicopter. I was advised, on the EA forum, to put a cooling pad under the laptop...

No, when it's iPhone it is:

No QA.
Fire Tim Cook.
End of the world.
Etc.,etc.

So where is all that for Samsung?.

I guess the second one can be easily answered: nobody has a clue who Samsung's CEO is. (Well, I have no clue.)

I own a S7 and I love almost everything about it. (I covered the logo...) It hasn't exploded yet. My Xperia Z5C would get uncomfortably hot, not to the point where I couldn't use it, but it got so warm I felt uncomfortable. Maybe it's odd but despite buying a S7 I do feel oddly pleased when MacDailyNews refers to Samsung as "beleaguered Samsung" every time they post about them. Still haven't forgiven the disaster that S3 was. But everybody screws up. Macbook Pro batteries swell to the point you can't use the trackpad anymore. While it's not causing house fires (yet), I don't feel so good knowing this might happen either.

 

[linuxcooldude]

samsung make more than just phones so that was pocket change for them

Last time I checked Samsung, electronics were around 70% of their profits.

 

[6836838]

You iSheeple Fanbois stop complainin'. My replacement Note 7 is giving me an awesome tan on my face. Samsung really understands its customers. We want a smart phone AND a face tan. Next Big Thing!

I think it takes more of a sheep to go for an inferior Google OS don't it!? But if you're happy with Google having your data, then we're all happy.

But feel free to keep checking MR for updates of great Apple products! Soon we may even get the jack back on our phones!

 

[iMember]

You might want to learn how fire investigations are done. The source of ignition in fires is usually pretty easy to spot. Whether it's a phone, toaster, bad electrical outlet or cigarette in your bed. I don't know what caused the Jeep fire or the garage fire, but the final cause will come out. Until then you can keep lying about the cause and trying to blame these people for committing fraud, even though there's no evidence to support it.


Look, I get it. You're a Samsung fan. This must be devastating to you to see Samsung fail so massively on the Note 7 launch, and in their subsequent handling of the recall (trying to do a voluntary recall then being forced by the government to make it official). Perhaps you shouldn't tie your emotional state to a company - then these events wouldn't cause you so much grief.

No it's not a Samsung fanboy. you on the other hand, your hate towards Samsung it's pretty obvious. Only a Samsung hater will see the recall as a bad advertising instead of actually is - a good advertising!
yes I should believe the Jeep guy over the law enforcement and Samsung, especially when this was after Samsung announced the recall
Toshiba had the same problems, maybe LG eventually..are you gonna stop using their batteries too?
[doublepost=1475170959][/doublepost]

I think it takes more of a sheep to go for an inferior Google OS don't it!? But if you're happy with Google having your data, then we're all happy.

But feel free to keep checking MR for updates of great Apple products! Soon we may even get the jack back on our phones!

So funny watching two Samsung haters fighting each other
[doublepost=1475172283][/doublepost]

 

[macduke]

Welllll. I tried playing Sims 4 on my rMBP and the fan sounded like a helicopter. I was advised, on the EA forum, to put a cooling pad under the laptop...

To be fair, just about every laptop that exists gets hot when you play games on it. It has been that way since I was a kid and the first laptops came out. They have a completely different thermal dissipation profile and performance target. People shouldn't be getting burnt just making a phone call. Anything that goes in your pants or on your face shouldn't get that hot.

 

[anonymous13579]

Samsung said that this specific issue "does not pose a safety concern" like the original recall, and compared it to normal "temperature fluctuations" on any modern smartphone.

Really not a concern? When a device is too hot to place next to your ear while making a call, that is a real concern!
Samsung sucks Lol

 

[nagromme]

 

[WRChris]

I can't understand why 90 percent of costumers actually chose to get another Note 7 device instead of a refund. Companies will never learn that safety, security and privacy should be their number 1 focus if consumer don't push for such with their wallets.

Lol 90% of the 50%. They only replaced half so far but you can't blame Samsung users, they want the Samsung experience for some reason

 

[44267547]

It comes down to quality control and being through. And Samsung clearly has failed in both avenues. Especially in a Company typically has bee successful through out the years. It makes you wonder what the issue is or what changed during the manufacturing process?

In any case, these hardware issues with their washers and Note's will follow them for years to come. Years.

 

[BlueMoon63]

This is just sad and I feel for Samsung in this case. I don't care about how many have exploded or what the percentage is... Samsung isn't giving a range that could have the problem - they are not saying a serial number range... they want them ALL back and not enough are doing it... they want them ALL back and that means they don't know for sure how many will or will not explode. This is serious and shouldn't be taken lightly or half-hardheartedly. My daughter works at an AT&T store - basically selling phone all day long while in college. The amount of returns for Samsung has shot through the roof and no a replacement as normal folks are buying and finding out and just demanding their money back and switching to other brands.

 

[Tycho24]

Sorry. Never said I accepted Samsung's proof.
Not interested in anything Samsung has to say on the matter.
The issue is posting a poll of what people might do in a future event as proof that something is fact is the problem with your original post.

It's a poll on what people may do. It is not a fact.
Your post was nothing but hype.

Look.... I honestly don't care one whit if you want to think a laughable claim such as "90% of the people that had an expensive device that they purchased recalled because it posed a SERIOUS danger, including possible property damage and/or personal injury, didn't mind whatsoever, were NOT wary, & wanted the exact same one again", fine. Lol.
However, it is PAINFULLY obvious to the rest of us that is untrue!
Outside of Samsung admitting that they are lying though... we cannot find out precisely what the real numbers are.
Our only recourse is for an impartial 3rd party (say.... PCMag, as I linked) to do their own poll- & find at least a reasonable estimate. According to Samsung's claims, the responses should have been roughly 10% saying: "I just took my money back; I didn't want another one", or "I took an iPhone instead". Since over 60% actually said that, it looks like Samsung most likely fudged the numbers.
YES, I realize that a poll isn't the same as having direct access to Samsung's actual return data... but since they will never release that- this is as close as we will ever get.
Does any of this make sense to you??