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Samsung Reveals Extent of Note7 Battery Fire Investigation
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I think Samsung has handled this very well. Also, a lot of people might have a feeling that Apple probably would twist it to be some kind of user error for the longest time if something similar happened to them.
I reckon all these conspiracy theories are made up! Ahem. Joking aside....the S8 will not only have to improve drastically over the S7 which itself is a fantastic phone in order to dissociate themselves with past recent design flaws and to show they are doing more innovationwise than Apple which admittedly shouldn't be too difficult. Nevertheless with 2 months to go there's a lot hinging on it being revolutionary to fully distance itself from the iPhone with its 10 year old look. Will the public not take Note (sic) regardless or take a leap of faith and 'think different' and realise there is actually better kit out there for less money. Or will they be too fixated on impressing their gullible chums with another minor 'jet white' or 'rose-tinted gold' facelift - the novelty of which will soon have them asking whether it really was worth forking out a months wages for 'that' logo again.
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The anger towards any company not Apple and defense of Apple is getting old... thank god for the block feature.
I do agree that that Apple's actions leave a lot to be desired... neglecting the Mac line, delays with other products, software bugs, their silence on issues etc. It just gets tiresome to see every thread degenerate into an Apple-bashing one though. For God's sakes, even an article that could be positive for Apple (like the one about being highest rated with Greenpeace) quickly turns negative.
Just sayin'.
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The real problem is the quest for even thinner devices. The designers set the limit for the battery manufacturer so they had to squeeze in all the power in such a small package. You have to save space somewhere, so there is less isolation between the cells. Apple has been lucky so far but I doubt Jony has learnt anything from this disaster. I fear that we can expect something similar hitting Apple in the future.
Give credit where credit is due. Samsung stepped up and admitted the issues, why should people bash Samsung for doing the right thing. Just because they're a competitor of Apple means everything they do is wrong or evil.
Sure. Samsung release a phone that catches fire, but let's criticise Apple.
That's not exactly accurate. I'm praising Samsung's response to the controversy and highlighting how Apple instead blamed the consumer. Two different responses and my point was that most companies are able to move ahead of the controversy by admitting the problem instead of denying it. The iPhone 4 issue, highlights that to a "T" because when we were told we were holding it wrong, that just made the issue become more pronounced and Apple had a harder time moving on.
I'm praising Samsung because they did the right thing, and I referenced Apple's handling because imo, blaming the consumer for design issue on the iPhone 4 was not the right move.
Maflynn and others were referring to the history of Apple denying responsibility for many problems, often for a long time, and sometimes requiring a class action to correct. That's why Apple gets dinged in comparison to another company taking speedy action at a huge cost.
As for blaming Samsung's phone branch for battery defects, again look to history. Years ago, millions of Apple laptops were recalled for battery fires. Nobody claimed that the cause was rushing MacBooks to market or not testing the supplied batteries. Yet people try to pin similar battery manufacturing defects on the Note designers and marketing staff.
(Obviously the battery manufacturing branch of Samsung deserves a bashing, but not the phone branch... unless you just want to blame them for following the current thinness fad in general.
That said, in the press release they still took ultimate responsibility for asking suppliers for a certain size battery, and then trusting those suppliers to deliver well built and tested units. Same as how Apple trusted its supplier to provide batteries that don't shut down too early. I don't think any major phone maker will continue to trust as much in the future.)
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Uhh they copy Apple a lot.
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No, the replacements had different batteries. The other companies outside of Samsung also tested them if you watched that broadcast. And showed the issues with both batteries they tested.
As Alicia Keys would say - This Samsung Lab is on Fire, these Samsung Notes are on Fireeeeeeeer!!!!
Why is this point of view so pervasive? History says they didn't rush anything. They released the Note in the same timeframe as the previous Note. The missing insulation tape in some of the batteries is more likely a negative effect of people trying to meet accelerated production quotas in the battery factory. Taking shortcuts to meet quotas is a nasty aspect of factory work. It can't be conflated with a rushed release.
You have a unique take on the situation. One not shared by... well, hardly anyone really. Brave.
Bravery confirmed. It really takes bravery to base your argument on meme logic. You actually trotted out "But what about the children." It's literally and figuratively the bottom of the barrel emotional fear mongering. Oh my goodness, let's find the most devastating hypothetical since, you know, in real life nothing major happened. I know: the kids, mention the kids. That'll pull some heartstrings.
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I'm looking forward for the S8 to come out, should be a real nice phone as Samsung has alot of ground to cover. I'm personally getting bored and tired of my 7 plus and that no headphone jack is still rubbing me the wrong way. I just hope Samsung keeps the headphone jack, although I am reading rumors that it might be gone too. 
The problem with this conspiracy theory is like with many others, there are way too many people involved to believe that none of them will talk.
And Samsung has produced phones with batteries for probably about two decades including many smartphones with high-powered batteries in the last seven years or so. On top of that it has sold batteries to other smartphone makers. All the while without having any more problems than other makers.
Do you really think that something dramatically changed last year and they won't be able to produce reliable batteries anymore from now on? Most likely it is you not thinking this through.
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But then you agree ("doubtful)" that Apple may not have handled it as well, responding to a hypothetical post.
None of us knows how Apple would have handled a situation like this. I prefer to take each situation with any manufacturer as it happens.
Yes, antenna gate was botched up at first, maybe it took time to investigate, while the press pushed for immediate answers to sensationalize things?
Same for SAMSUNG, while an immediate response was requested, they also had to figure out what was going on.
Allegedly they needed some prodding from the US to figure out what the right thing to do was.
SAMSUNG owning up to it and being transparent was the only way out.
When batteries explode in large amounts, it is so obvious that anything else but admitting the issue would be comical and remind us of the IRAKI defense minister.
So, yes they did the obvious.
BTW: It is human nature to at first duck and look whom else one can blame or if things can be ignored.
all in the interest of $$$.
If this happened to Apple people would say it's the end of the company.
As it happens, people are worried Apple is losing in the smartphone game to... Samsung.
It shows how biased people are against Apple.
As it happens, people are worried Apple is losing in the smartphone game to... Samsung.
It shows how biased people are against Apple.
Correct we have no idea how Apple will respond in the future to some unknown issue, but we do have a fairly lengthy history to draw on, including long denials of problems, such at the dGPU problems and only then a class action suit forced them to action. More recently we have the display coating flaking off the MBPs and it took a lot (I forget it there was a class action suit) for apple to stop denying, or marginalizing the issue and institute a repair program.
I'm not dumping on apple, just highlighting their past behavior. That's really not even my point which I think is getting lost in the Apple Vs. Samsung chatter. People seem to get their ire raised when people praise a competitor and/or criticize apple.
My point is, that when a company owns up to a problem they tend to fare better at moving beyond the controversy. Its too soon to say that Samsung has recovered, there's a lot of mistrust and bad will when it comes to phones catching on fire. This is a step in the direct direction however.
Let me finish and restate that I don't own, nor did I ever own a Galaxy phone, and I'm on an iPhone right now, but being an iPhone owner doesn't mean I should take a blind eye to Apple's missteps
I'm sure this made sense in your head. Something got lost between your head and the interwebs. What exactly are you trying to say?
Correct we have no idea how Apple will respond in the future to some unknown issue, but we do have a fairly lengthy history to draw on, including long denials of problems, such at the dGPU problems and only then a class action suit forced them to action. More recently we have the display coating flaking off the MBPs and it took a lot (I forget it there was a class action suit) for apple to stop denying, or marginalizing the issue and institute a repair program.
I'm not dumping on apple, just highlighting their past behavior. That's really not even my point which I think is getting lost in the Apple Vs. Samsung chatter. People seem to get their ire raised when people praise a competitor and/or criticize apple.
My point is, that when a company owns up to a problem they tend to fare better at moving beyond the controversy. Its too soon to say that Samsung has recovered, there's a lot of mistrust and bad will when it comes to phones catching on fire. This is a step in the direct direction however.
Let me finish and restate that I don't own, nor did I ever own a Galaxy phone, and I'm on an iPhone right now, but being an iPhone owner doesn't mean I should take a blind eye to Apple's missteps
Apple is normally good about safety recalls. They step up when the thing it will explode or catch fire.
Apple is history bad at product uniformity issues.