This is surprising to me; generally Apple is far ahead of Android (and everyone else) in terms of accessibility features. iOS 7 has added several "motor control" features. I don't claim to really know what that is for, but is that related to the disabled person's needs at all?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Samsung Tops Apple in Latest J.D. Power Tablet Customer Satisfaction Survey
- Thread starter MacRumors
- Start date
- Sort by reaction score
This is surprising to me; generally Apple is far ahead of Android (and everyone else) in terms of accessibility features. iOS 7 has added several "motor control" features. I don't claim to really know what that is for, but is that related to the disabled person's needs at all?
Accept it, peoples feeling about satisfaction level has a lot to do how much more they hope to get when they paid that much more, and vice versa.
No, the costs of Samsung tablets are sometimes higher then the Apple ones! (Note 8.0). If you want a cheap and good android tablet you go Acer or Asus, or Nexus.
"*Please note that JDPower.com Ratings may not include all information used to determine J.D. Power awards."
ie Samsung's pay check.
ie Samsung's pay check.
Thanks to you and KALLT for doing the journalism for MacRumors. Actual user experience, Apple beat Samsung on everything to do with using the device.
Price? They didn't and I'm not sure how price factors into Experience of a product, unless you believe in fairies and just wish someone could make a better quality product for a lower price.
It's the o'l Apple shakedown, again. If Apple would spend more money on advertising, they'd get better reviews. It's the economics of being in the Ad business. (JD Powers is owned by you guessed it a publishing company. Well wiki-how about that?)
----------
Sorry to hear about all your troubles. I've never met anyone with so much bad luck with technology. You could easily get a job in product testing.
But if you look at the JD Power survey, that seems to be what's skewing the results. iPad outscores the Galaxy Tab on every category but price. I'm not saying it's reality. It's the perception.
Something is not right...
From Jim Dalrymple on the Loop:
Apple scored 5 out of 5 in every category, except price, where it scored 2. Samsung had threes and fours, but still managed to get a 5 in Overall Satisfaction. That doesnt make sense to me.
Here is how J.D. says it rates the categories:
The study measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%).
So cost is the lowest percentage of importance. Apple scored higher in every category, except price which is ranked the lowest by percentage, but yet Samsung wins?
If you do the math, the average score weighted as JD Power says they do should be:
Apple: 4.52
Samsung: 3.52
JD Power has some explaining to do.
Link:
http://www.loopinsight.com/2013/10/31/j-d-power-tablet-numbers-dont-add-up/
From Jim Dalrymple on the Loop:
Apple scored 5 out of 5 in every category, except price, where it scored 2. Samsung had threes and fours, but still managed to get a 5 in Overall Satisfaction. That doesnt make sense to me.
Here is how J.D. says it rates the categories:
The study measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%).
So cost is the lowest percentage of importance. Apple scored higher in every category, except price which is ranked the lowest by percentage, but yet Samsung wins?
If you do the math, the average score weighted as JD Power says they do should be:
Apple: 4.52
Samsung: 3.52
JD Power has some explaining to do.
Link:
http://www.loopinsight.com/2013/10/31/j-d-power-tablet-numbers-dont-add-up/
yo Fanboys, relax. Get a bag of candy and walk around your neighborhood. It looks like every "study" or "survey" you are taking it so seriously like somebody insulted you right. It's just a freaking phone/tablet. If you like it, then be it. If you don't, then move on.
I concur. Apple beats Samsung by 5 to 3 in two categories, by 5 to 4 in two more categories, and loses 2 to 4 in the final category. How does it make any sense that Samsung beats Apple?
Yeah, I don't really get it. If you add the points, the iPad clearly has a lot more. Also, I've seen those Samsung tablets... they're junk. Even my Google fan friend admits that if he were to ever buy a tablet (never since they're useless, according to him, and I kinda agree), he'd buy an iPad for sure.
----------
What if you buy the wrong one?
Beats me too... If out of 5 factors you get 3's and 4's in all how do you get an overall of 5...?!! It should be between 3 and 4... So much for basic mathematics... Lol... But I'm sure the fandroids here will ignore your post and mine and keep saying the isheep are just crying... Lol...
Yeah, just to repeat what everyone else has instantly noticed - according to its own scores, iPad wins 27-23 in an unweighted score. Using arbitrary weighting systems is cooking results in my book. And, even taking the arbitrary weighting system into account, Apple still should have beaten Samsung easily. How can Samsung have a 5 star overall satisfaction score when it doesn't score a 5 in any other category??
Last edited:
If you want to use mouse, maybe you should consider a Windows 8.1 tablet. I recommend to use a 4 button mouse if that person can use it (2 buttons on top, 2 on the side). Use that extra buttons as home button or any other usual task. In any case, there is no need to touch the home button in a W8.1 tablet.
There are many recently released 8" tablets from 250-300$, and 10" from 450$.
Also the W8 interface can be customized with big icons (called "tiles") that don't waste space, because they can show updated info on them, such as the last emails, messages or news). If that person has problem to be accurate with the mouse, that is a really good thing. Much better than the tiny and inert icons in other OS.
Last edited:
If user satisfaction purely for the device itself is what's important should cost even be factored in?
IMO it's more useful to know if customers are happy with the device, independent of price. If I don't have the device it's good to know what others think of it. I do know how much I can spend so that's not an unknown. And that is going to vary widely depending on the individual.
I just want to know which device customers are most satisfied with. I can make purchasing decisions based on what I can afford.
IMO it's more useful to know if customers are happy with the device, independent of price. If I don't have the device it's good to know what others think of it. I do know how much I can spend so that's not an unknown. And that is going to vary widely depending on the individual.
I just want to know which device customers are most satisfied with. I can make purchasing decisions based on what I can afford.
So JDPower did two volumes for tablets and Samsung won the survey for new users and iPad won the other. Kind of odd they did two surveys.
http://t.co/0Fzh8UqMqF
http://t.co/0Fzh8UqMqF
The unfortunate point of those circles is to provide a quick visual snapshot so someone can get the gist and move on. It leaves out a lot of detail, which makes us jump to conclusions based on just what we see. I will spare you the bad analogy floating around in my head and just ask a question.
Can you take the chart you presented and extrapolate enough information to come up with a score of 835 to 833? I didn't stay at a Holiday Inn Express last night so I was unable to do it. *not funny*
My point is to get to 835 and 833 involved more that adding up circles and dividing by 5.
Im still thinking about trading my iPhone 5S for a Note 3.. I like the iPhone, but I dont love it.
JD uses a Logarithmic scale, so a 2 is <<<<<<<<< then a 3.
( <<<< = much much less than)
I wonder how the rankings go among people who have owned and used both Samsung and Apple?
I know Android users who shrug as their phone runs dead at 4pm and say how much they LOVE Samsung and HATE how Apple "won't let you" do things with your tablet.... and then they fire up their tablet to do the only three things they ever do with it (all things that are better an iOS), while I go off to run all kinds of tablet apps they'll never have, and do things they wouldn't know how to begin on Android. Then they re-buy a new phone or tablet every year, burning more money than an iOS device that lasts, chasing the next Android fad. I'm appalled at what they'll put up with, but they simply don't know (won't let themselves believe?) that iOS is better in a lot of ways that would matter hugely to most users--if they knew.
And these people would certainly give high satisfaction scores to Samsung. Their standards are that much lower.
I know Android users who get two days out of their phones. Once again, it comes down to a simple formula of how do you use it
This was mentioned already. The 833/835 score appears to be the Overall rating, which is its own rating section, not a compilation of these other scores. "Overall" is always a rating section, not just from JD Power, but all sorts of these 'best of 5' ratings systems all over the place. There is one when my auto shop sends a rating request for how well they did on an oil change. Never really understood why they have it when the specific sections should be more valuable for analysis, but it's always there.
What I am surprised by is the 5/5 rating. ~830/1000 is much closer to 4 star than 5. Unless I'm reading something wrong, which is entirely possible.
----------
Here is the post.
I could see Samsung grabbing a hold of this and using it in an advertisement.
Dave: Hey Bob what are you doing?
Bob: I am sending an e-mail to my parents from my new Samsung Galaxy Tablet.
Dave: Hey, I just got a new iPad Air.
Bob: Cool. My Galaxy Tablet was just rated 5 stars by J.D. Power and Associates.
Dave: My iPad didn't get that rating.
Dave: Hey Bob what are you doing?
Bob: I am sending an e-mail to my parents from my new Samsung Galaxy Tablet.
Dave: Hey, I just got a new iPad Air.
Bob: Cool. My Galaxy Tablet was just rated 5 stars by J.D. Power and Associates.
Dave: My iPad didn't get that rating.
It's measuring how many Samsung stock shares are owned by JD Powers' executives and/or how much they are shorting Apple.
It's not like the iPhone. For example you will not get Android 4.4 anytime soon, right? And the ecosystem? Not the same. Anyway, Apple is really dumb for not making a big screen iPhone or phablet.