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Samsung Tops Apple in Latest J.D. Power Tablet Customer Satisfaction Survey
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You my friend are a minority; we are all minorities because were discussing this on a blog site. Your typical gadget user be it Android or Apple could care less what we say. Their playing Candycrush, checking Facebook status or browsing the internet. The number of registered members on this site is less than 1% of all Apple users.
Apple fan
Both product has an outstanding customer service and great features, but I admit Apple products are way more expensive but the software is WAY more better than Samsung. Just saying
Both product has an outstanding customer service and great features, but I admit Apple products are way more expensive but the software is WAY more better than Samsung. Just saying
I wonder how the rankings go among people who have owned and used both Samsung and Apple?
I know Android users who shrug as their phone runs dead at 4pm and say how much they LOVE Samsung and HATE how Apple "won't let you" do things with your tablet.... and then they fire up their tablet to do the only three things they ever do with it (all things that are better an iOS), while I go off to run all kinds of tablet apps they'll never have, and do things they wouldn't know how to begin on Android. Then they re-buy a new phone or tablet every year, burning more money than an iOS device that lasts, chasing the next Android fad. I'm appalled at what they'll put up with, but they simply don't know (won't let themselves believe?) that iOS is better in a lot of ways that would matter hugely to most users--if they knew.
And these people would certainly give high satisfaction scores to Samsung. Their standards are that much lower.
OMG! You nailed it! Hard!
http://bits.blogs.nytimes.com/2013/10/24/samsung-electronics-fined-for-fake-online-comments/?_r=0
The article talks about HTC, but really...you don't think they're doing it to their biggest competitor as well?
I dont think iPad Air will be able to do it because its a $500 dollar tablet in a market saturated by millions of iPads that are still being used and updated. Those tablets just dont turn into door stops right. If you want market share you have to reduce the asking price. If you want profits you keep doing what youre doing.
In the next 2 months competitor tablets will see good deals just because of the holidays. Youre not going to see a huge deal on ipad Airs and especially not the retina minis.
OR, this will provide a reason for many to upgrade their non door-stop ipads and pass them down to others in the household. Happens all the time.
If the note 3 doesn't fit in your pocket you need to buy some proper fitting pants and leave the skinny jeans for the women.
Did they actually interview people with these devices, or did they just ask anyone on a street corner wrapped in trash bags and rolling in bathsalts?
The results are completely false!
If JD Power doesn't reverse this immediately they have lost all credibility!
Even according to their own formula the math is wrong and Apple won. Apple got 5 stars and beat Samsung and everyone else in every category except cost, and somehow they don't win?
So Taurus > Ferrari because its cheaper? Why even have all the other categories that actually rank how good of a device it is then?
It is even worse if you compare it to the last version of this study they did where cost wasn't really an issue!
JD Power = Samsung's new co-conspirator!
My interest is often piqued when a given status quo shifts, often resulting in critical analysis of things that were otherwise not previously interesting.
I believe my questions remain objectively sincere and are worth answering, regardless of whether you want to read into my motives for your own interests. The answers affect the meaning of the study across past, present, and future iterations.
Go read the comments at appleinsider. The discussion here is actually kind of a discussion. Over there it's as if most members of their forum are 14-year-olds whose entire self worth is tied to owning an iOS device.
That said which table to own is more about what software ecosystem you want to belong to. In my case my iPhone is really an extension of my Mac desktop (Mail, Address Book, Contacts, etc) so I would take an iPad over a slightly "better" something else.
Are some of you guys so insecure that if another manufacturer has good satisfaction results, it affects you in some weird way?
Who cares if someone else is satisfied with tablet X? Good for them! I'm happy with my iPad 3 and iPhone 5 and that's good for me.
Who cares if someone else is satisfied with tablet X? Good for them! I'm happy with my iPad 3 and iPhone 5 and that's good for me.
So Apple has the max score for everything except price?
You can blame the public for that. They want everything for zero cost. They don't realise that the best technology in the world has a cost. And that the long term cost of use is pretty reasonable for what you get. So Apple win in all categories that matter and in the last one, uninformed consumers skew the results.
Apple has not fallen from the top. People just complain if they can't low prices always.
And the cost is compared here as an absolute value and not as a comparison to the usefulness of the product (or in other words value for money).
You have two choices.
1. Cheap garbage that can't do anything well.
2. A reasonable price for the best that can do everything pretty well.
That is the take away message there.
no it is. The problem is you are confusing total with over all satisfaction.
It is a separate category. It results do not have to seem to line up with everything. It would be like power being based on the other categories. It is its own category.
As I said earlier a lot of people here need to get over themselves. Who cares. Apple lost by a minor amount.
I already posted a table above that shows the math is wacky. According to JD Power the survey:
"measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%)."
So their methodology ranks cost last (the one category Samsung best Apple in) yet Samsung's overall score is better. How is that possible? I could maybe understand it if they raked cost as most important, but they didn't. If the overall score isn't based on the 5 factors what is it based on?
Base it on the question "What is your over all satisfaction?"
Putting it as complete separate category.