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JD Powers ratings mean little and won't affect purchasing decisions.
They don't weight the score of each category? Price becomes the deciding factor? Since when is price a measure of product satisfaction? You bought a Nissan Altima because you couldn't afford or didn't want to spring for a BMW and you're satisfied with it. That's cool. I am sure most folks bought a Samsung because they didn't value paying a premium for an iPad. That's cool too but it doesn't mean squat.
 
I sincerely wish JD Powers would explain why in the detailed ratings Apple is far ahead by any method of calculation, then they summarize and state Samsung is rated number one. It makes no sense at all......

For me at least, it gives me great doubt about anything JD Powers publishes, in particular automobiles.
 
Probably due to Apple's absurd prices setting unrealistic expectations. Especially with iDevices, they are often better than competitors, but not to the degree suggested by the price. "Value" is the missing category where Apple fails.

Imagine paying for an iPad Mini and then seeing the beautiful "retina" screen on a cheaper Nexus 7. The iPad mini owner will feel ripped off, even if the mini excells at everything else. So that customer will poll as being "unsatisfied" even if he will then buy a Retina iPad Mini, lol.

Get off your value horse, value is a perception and 200+ million people perceive value for price. You clearly don't own an Apple product, so your opinion is worthless in this regard.
 
This entire thread is full of some confused comments.

1) Samsung is not Android. Yes, Samsung tablets run android, but people are capable or assessing their hardware independent of the software - much like one can compare a Macbook Pro to Windows Laptop.

2) Samsung is the best computer hardware manufacturer without exception. Even Apple are using them to make processors, displays, RAM, SSDs and other components. Samsung's innovation and quality control make them the leader in electronics manufacturing.

3) Reading through these comments it is clear that most posters consider the iPad to be 'the best' even though many say they have never seen or used any other tablet.

Why is it so hard for people to believe that someone who purchases a Samsung product may actually like the product they purchased while recognising room for improvement?

I'm not about to go and purchase a Samsung tablet, because I don't need a tablet. But if I were considering buying a tablet I would definitely consider Samsung and probably the Surface Pro 2, as well as the iPad, and then make my decision based on what I needed a tablet for at the time.

Sometimes common sense doesn't seem very common around the MR forums.
 
Depends. When does J.D Powers usually release their customer satisfaction surveys?

Not everything is a conspiracy, you know. A bunch of people might like their Samsung tablets 0.2% better.

Granted, it may not be a conspiracy, but still, I totally agree with Jim Dairymple on this one: total bs.

----------

This might have just as much to do with JD Power wanting to get attention for their brand as much as anything. I doubt Samsung played a part. (This time. ^_^)

Yes, this may be true. It's just too good a coincidence to let it go unnoticed that Sammy--the main beneficiary of this report--might have something to do with it.

In the other hand, if JD Power did this on its own, it was a bad move on their part: they're getting clobbered, and, I believe, justifiably so.
 
This entire thread is full of some confused comments.

1) Samsung is not Android. Yes, Samsung tablets run android, but people are capable or assessing their hardware independent of the software - much like one can compare a Macbook Pro to Windows Laptop.

2) Samsung is the best computer hardware manufacturer without exception. Even Apple are using them to make processors, displays, RAM, SSDs and other components. Samsung's innovation and quality control make them the leader in electronics manufacturing.

3) Reading through these comments it is clear that most posters consider the iPad to be 'the best' even though many say they have never seen or used any other tablet.

Why is it so hard for people to believe that someone who purchases a Samsung product may actually like the product they purchased while recognising room for improvement?

I'm not about to go and purchase a Samsung tablet, because I don't need a tablet. But if I were considering buying a tablet I would definitely consider Samsung and probably the Surface Pro 2, as well as the iPad, and then make my decision based on what I needed a tablet for at the time.

Sometimes common sense doesn't seem very common around the MR forums.

Just because Samsung is world-leading in electronic component manufacturing doesnt mean that they automatically make good consumer products. They don't make their own softwares, the chips that power the majority of their phones are not made by them. So tell me how they're leading in consumer products?

And clearly you have not used an Android tablet. Android tablets, and I say this indiscriminately, have a few years to catch up with iPad.
 
Granted, it may not be a conspiracy, but still, I totally agree with Jim Dairymple on this one: total bs.

----------



Yes, this may be true. It's just too good a coincidence to let it go unnoticed that Sammy--the main beneficiary of this report--might have something to do with it.

In the other hand, if JD Power did this on its own, it was a bad move on their part: they're getting clobbered, and, I believe, justifiably so.

Yes, JD is getting it's butt handed to them for the methodology and conclusions. Let's face it, their conclusions don't pass the smell test.

I look at some of Powers awards for other products and scratch my head.

I've never purchased a product because of a JD Powers rating and certainly never purchased an Apple product because JD Powers gave them a positive review. I have eyes, ears and enough intelligence to know when I think something is high quality, meets or exceeds my needs and wants.
 
lol at the people getting mad just because it's a not a pro Apple article.

This entire thread is full of some confused comments.

1) Samsung is not Android. Yes, Samsung tablets run android, but people are capable or assessing their hardware independent of the software - much like one can compare a Macbook Pro to Windows Laptop.

2) Samsung is the best computer hardware manufacturer without exception. Even Apple are using them to make processors, displays, RAM, SSDs and other components. Samsung's innovation and quality control make them the leader in electronics manufacturing.

3) Reading through these comments it is clear that most posters consider the iPad to be 'the best' even though many say they have never seen or used any other tablet.

Why is it so hard for people to believe that someone who purchases a Samsung product may actually like the product they purchased while recognising room for improvement?

I'm not about to go and purchase a Samsung tablet, because I don't need a tablet. But if I were considering buying a tablet I would definitely consider Samsung and probably the Surface Pro 2, as well as the iPad, and then make my decision based on what I needed a tablet for at the time.

Sometimes common sense doesn't seem very common around the MR forums.

Most sensible comment here yet.

Just because Samsung is world-leading in electronic component manufacturing doesnt mean that they automatically make good consumer products. They don't make their own softwares, the chips that power the majority of their phones are not made by them. So tell me how they're leading in consumer products?

And clearly you have not used an Android tablet. Android tablets, and I say this indiscriminately, have a few years to catch up with iPad.

Oh reallyyyyyy???? Then tell why the iPad mini just got a high res display when the Nexus 7 had a over a year before? And that's just one thing.

*waiting for your answer*

dis-gon-b-gud.gif
 
Oh reallyyyyyy???? Then tell why the iPad mini just got a high res display when the Nexus 7 had a over a year before? And that's just one thing.

*waiting for your answer*

You answered your own question. Its "just one thing." A component does not a tablet make. iPad tablets are ahead of Android tablets hands down.
 
Oh reallyyyyyy???? Then tell why the iPad mini just got a high res display when the Nexus 7 had a over a year before? And that's just one thing.

*waiting for your answer*

The Nexus 7 got a high resolution display in July of this year. A few months before the Mini as they're on different release schedules.
 
lol at the people getting mad just because it's a not a pro Apple article.



Most sensible comment here yet.



Oh reallyyyyyy???? Then tell why the iPad mini just got a high res display when the Nexus 7 had a over a year before? And that's just one thing.

*waiting for your answer*

dis-gon-b-gud.gif

What makes a good product is not just about the specs sheet. Time to grow out of that 2000s mentality already. Go to the Android app stores and the Apple App store and see the difference in both quantity and quality of the app collection. That's what makes a tablet experience awesome, not just some hi-res yet LOW QUALITY screens/ quad cores etc. And yes I did just say the nexus devices use left-over low quality components. Do you really think Asus and LG would use the same components which they use to make their premium products to make those cheap ass zero profit overhyped nexus craps? Dream on.

From a former owner of the overhyped allegedly ipad-killer first gen Nexus 7.
 
Average users in electronics stores now will see same looking operating systems on Apple and Android devices. Will be an interesting purchasing decision.
 
That's what makes a tablet experience awesome, not just some hi-res yet LOW QUALITY screens/ quad cores etc.

Why do you say it's low quality? I've seen the spec sheets, read the reviews. It's a high DPI IPS screen that can cover about 93% of the RGB color gamut. In fact, it's one of the best screens on the market, second only to the iPad 4.

As for apps, I'll give that one to you, but only just. I'd say Android and Apple are fairly close in app quality these days, with Apple inching slightly ahead by having a few better options for some things that Android lacks.
 
Why do you say it's low quality? I've seen the spec sheets, read the reviews. It's a high DPI IPS screen that can cover about 93% of the RGB color gamut. In fact, it's one of the best screens on the market, second only to the iPad 4.

As for apps, I'll give that one to you, but only just. I'd say Android and Apple are fairly close in app quality these days, with Apple inching slightly ahead by having a few better options for some things that Android lacks.

Reviewers? Are those the ones that have been sayind Android is lag free since 2011? If so I'd pass. Still remember how everyone complimented how "gorgeous" the screen on the first gen nexus 7 was and how "buttery smooth" it was. I could only put up with it for a few months of not using any tablet at all before I sold it to buy an ipad mini. There is a discernible movement amongst tech reviewers and online commentators who purposely overlook Android's limitations and bashing Apple.

And if you really do think that Android apps are even remotely close to being as good as iOS apps, I have nothing else to say. I mean even for basic apps like Facebook, flipboard and Google's own apps, etc. the iOS versions are just years ahead in terms of fluidity and responsiveness and design. And keep in mind iphones dont have 2/3GB of RAM or quad core processors and a battery almost half the size of most Android flagship phones.

Oh wait sorry I'm wasting my time explaining things, AGAIN ! Sigh you're right Android rulez and Apple suckz.
 
No body complains that a Ferrari is a bad car because it coast way more then a Honda. And I bet Ferrari owners are very happy customers (or should I say satisfied customers lol).
 
This was mentioned already. The 833/835 score appears to be the Overall rating, which is its own rating section, not a compilation of these other scores. "Overall" is always a rating section, not just from JD Power, but all sorts of these 'best of 5' ratings systems all over the place. There is one when my auto shop sends a rating request for how well they did on an oil change. Never really understood why they have it when the specific sections should be more valuable for analysis, but it's always there.

What I am surprised by is the 5/5 rating. ~830/1000 is much closer to 4 star than 5. Unless I'm reading something wrong, which is entirely possible.
The unfortunate point of those circles is to provide a quick visual snapshot so someone can get the gist and move on. It leaves out a lot of detail, which makes us jump to conclusions based on just what we see. I will spare you the bad analogy floating around in my head and just ask a question.

Can you take the chart you presented and extrapolate enough information to come up with a score of 835 to 833? I didn't stay at a Holiday Inn Express last night so I was unable to do it. *not funny*

My point is to get to 835 and 833 involved more that adding up circles and dividing by 5.
There seems to be some confusion here. JD Power published the formula by which the "Overall Rating" was calculated, it was not a separate category (if it was, it does not make sense that a tablet that was poorly rated on performance and features would get a perfect score for "Overall Rating", and furthermore, there would be no need to publish the formula with which "Overall Rating" was calculated, if it were merely another question in the survey; notice that "Overall Rating" was not one of the 5 factors which JD Power itself claimed to use in calculating its total scores; rather, it was the designation given to the overall weighted score). The numbers do not seem to add up, as shown by Jim Dalrymple and iosmind pointed out:

From Jim Dalrymple on the Loop:

Apple scored 5 out of 5 in every category, except price, where it scored 2. Samsung had threes and fours, but still managed to get a 5 in Overall Satisfaction. That doesn’t make sense to me.

Here is how J.D. says it rates the categories:

The study measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%).

So cost is the lowest percentage of importance. Apple scored higher in every category, except price which is ranked the lowest by percentage, but yet Samsung wins?

If you do the math, the average score weighted as JD Power says they do should be:
Apple: 4.52
Samsung: 3.52

JD Power has some explaining to do.

Link:
http://www.loopinsight.com/2013/10/31/j-d-power-tablet-numbers-dont-add-up/
It's quite simple. JD Power, whether accidentally or intentionally, published results that were not consistent with the methodology which JD Power claimed to have used to arrive at those results. If JD Power does not retract or correct its findings to give results consistent with its own methodology, then it will suffer a serious blow to its own credibility.
 
The press release indicates that the Samsung tablets only topped the iPads by a very narrow margin (835 to 833). However, the overview of the categories seems to suggest that the iPad tops the Samsung tablets in almost every category, except costs. How do they explain this difference?

Given how poorly many of the others seem to have done based on this graph it's a really surprise the "average" is only 14points lower than the top ranking.

It seems someone has massaged the formula to get right answer.
 
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