No one said they don't my friend. Their support is awesome . The point I was replying to stated Samsung dont support devices after 2 years. Which is most definitely incorrect...
I agree. Unrelated to the claim to which you replied, I do have one gripe with regards to Samsung's support. They don't have stores that one could walk into and have their phone checked in if in case of a hardware issue. Samsung is heavily reliant on their carrier partners for that or users have to mail their phone in.
I might be wrong in terms of their latest offering. But on a couple of occasions in the last 6 years that I've been using iPhones and needed some help, folks at Apple Store were amazing to help me out in any way they could. They ensured I walked out of the store content that my issue was taken care of.
If Samsung can ramp up their after sales services to a comparable level atleast, I'm sure it would definitely help boost their sales plentifold.