The Apple Defense Force can be a quite a powerful and scary thing sometimes.
I constantly get accused of being a troll for some of my opinions about Apple products, even though I own and use them on a daily basis.
I just don't see a point in coddling Apple and making excuses for them when they make a flawed product or a bad decision. I want them to create better products, and pointing out their mistakes is better than ignoring them.
And there is one of the biggest reasons I get 'confused' when people label others trolls because they want/expect Apple to do better. Some are immediately dismissed, mocked or doubted that they use Apple products.
I would argue that Apple users are exactly the people who should be speaking up if they are dissatisfied or have suggestions on improvements. Of course forums aren't really the place to invoke change - the better way is to submit feedback to Apple. But I digress...