If the iPhone is actually made of GLASS, then those aren't scratches in the glass itself, save if they actually pulled out diamonds or rubies to do it.
(Required reading:http://en.wikipedia.org/wiki/Mohs_scale_of_mineral_hardness)
Steel isn't harder than glass, unless you're talking about hardened steel (I think that would be the stuff that they use in high end knives and scalpels). For most of the things on the scale harder than glass, you've got a completely different set of problems if they're floating around in your pocket with your phone.
I'd like to be there to run my fingernail along it. Scratches in the glass would be small gouges, and you'd be able to feel them if you picked at it.
More likely, the coating applied to the glass is scuffed or scratched, which is perfectly reasonable.
I was hit by a car last year. My phone went flying and hit the ground, and still had no scratches on the screen (the rest of it was protected by a plastic case). I have serious doubts about the scratches being in the glass itself.
(Required reading:http://en.wikipedia.org/wiki/Mohs_scale_of_mineral_hardness)
Steel isn't harder than glass, unless you're talking about hardened steel (I think that would be the stuff that they use in high end knives and scalpels). For most of the things on the scale harder than glass, you've got a completely different set of problems if they're floating around in your pocket with your phone.
I'd like to be there to run my fingernail along it. Scratches in the glass would be small gouges, and you'd be able to feel them if you picked at it.
More likely, the coating applied to the glass is scuffed or scratched, which is perfectly reasonable.
I was hit by a car last year. My phone went flying and hit the ground, and still had no scratches on the screen (the rest of it was protected by a plastic case). I have serious doubts about the scratches being in the glass itself.