Screen interlacing still present on 5S

[Inksworth]

Completely forgot to include that, sorry! Silver 64GB

Thanks. I'm curious now if the Gold/Silver assembly lines use the same stock of white screens at the DN factory now. Ah well, hopefully the phone Apple is shipping to store now will be from a different week/lot. All three of my phones have been from the same week up to this point.

Your post has given me hope!

 

[11bE5]

Screen interlacing still present on 5S

Im so pissed woke up this morning and this is what find

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Woke up this morning to find this happen to my screen I haven dropped it in water or anything

I checked all of my water sensors I could see and I couldn't find water damage and it was in a case and had a screen protector on it I'm so mad

 

[glitched79]

This was the weirdest problem I've ever had with an apple product.

I know I said I wouldn't seek a replacement for my 2nd 5S with the interlace issue, but I couldn't tolerate it.

I'm happy to report that after 2 5S replacements, my 3rd 5S is screen-defect-free.

My first replacement came from the apple store, from a brand new, unopened box. That replacement had the same problem.

My second and final replacement came via the mail, after calling AppleCare directly. It is defect-free.

I would encourage anyone else with the same problem to contact AppleCare. The representative I spoke with stated that the phones they send out as replacements via AppleCare are thoroughly inspected prior to shipment.

Now, I know some others here have stated that they do not inspect the handsets prior to shipment when replacing via AppleCare. All I can say is that my replacement via AppleCare is the only one I've see so far that has NOT had the issue.

Granted, they had to put more than an $800 hold on my card until they received my old handset back, but shipping is overnight both ways, so it was only held against my card for 4-5 days.

What's so odd about this is I had never even heard of this problem prior to seeing it first-hand on my 5S. I've read about other problems involving the screen, but never seen one in person. I've had every single iPhone since the original, and I have 6 iPhones on my AT&T family share plan - four are iPhone 5, 1 iPhone 4S, and my 5S. Not a single one of those handsets has the interlace issue.

 

[Inksworth]

This was the weirdest problem I've ever had with an apple product.

I know I said I wouldn't seek a replacement for my 2nd 5S with the interlace issue, but I couldn't tolerate it.

I'm happy to report that after 2 5S replacements, my 3rd 5S is screen-defect-free.

My first replacement came from the apple store, from a brand new, unopened box. That replacement had the same problem.

My second and final replacement came via the mail, after calling AppleCare directly. It is defect-free.

I would encourage anyone else with the same problem to contact AppleCare. The representative I spoke with stated that the phones they send out as replacements via AppleCare are thoroughly inspected prior to shipment.

Now, I know some others here have stated that they do not inspect the handsets prior to shipment when replacing via AppleCare. All I can say is that my replacement via AppleCare is the only one I've see so far that has NOT had the issue.

Granted, they had to put more than an $800 hold on my card until they received my old handset back, but shipping is overnight both ways, so it was only held against my card for 4-5 days.

What's so odd about this is I had never even heard of this problem prior to seeing it first-hand on my 5S. I've read about other problems involving the screen, but never seen one in person. I've had every single iPhone since the original, and I have 6 iPhones on my AT&T family share plan - four are iPhone 5, 1 iPhone 4S, and my 5S. Not a single one of those handsets has the interlace issue.

Glad to hear another success story. I'm really hoping my ship-to-store replacement ends up the same way. However, I wouldn't go so far as to believe they're inspecting for this specific issue —*it wouldn't be so wide spread if the quality bar was raised above that.

End of the day, I think the interlacing is considered within acceptable tolerances by Apple's hardware and QA departments. For the people like us, though, we have higher expectations and for that I think we can all be thankful for the patience of the Genius Bar and AppleCare people. Realistically — I think the people who complain about this issue are the outliers. But Apple cares about it's hardcore audience enough to try to make it right in a lot of cases.

If Apple continues to be as patent as the people in the thread are for swapping out phone after phone, I think we'll all end up happy eventually. Just after patience and perseverance — it's a lottery that costs time and gas money is all.

 

[nitromac]

My screen has vertical interlacing but I never notice it unless I am looking closely at a background (most visible on blue/green colors) or explicitly looking for the lines.

I don't care enough to exchange the phone though. Everything else has been working very well.

 

[Triangle Man]

I guess the thing that's bumming me out is that some people don't have this issue and they don't even know it. I'm jealous of people who have perfect screens and I have to deal with lines on mine. Why should I have an improperly calibrated display when others have perfect screens?

I'm thinking about getting mine replaced but I don't want to be denied because people can't see what I can see.

 

[Triangle Man]

Just contacted Apple Care about the issue and they said that I have to restore my iPhone to make sure it's not a software issue first... ugh. I just got it 3 days ago!

However, they did say that they've had one other complaint about this issue since launch! Hah!

So should I do the replacement?

 

[kockgunner]

I guess the thing that's bumming me out is that some people don't have this issue and they don't even know it. I'm jealous of people who have perfect screens and I have to deal with lines on mine. Why should I have an improperly calibrated display when others have perfect screens?

I'm thinking about getting mine replaced but I don't want to be denied because people can't see what I can see.

I know what you mean. Everyone else got good ones on their first try, and me, the guy sensitive to screen flickers and backlighting issues has had no luck even after 7 iPhones.

I wonder if we can somehow make this issue more known like have a tech site cover it. Antenna gate, radio and antenna problems all had coverage, but this major issue that affects what Apple itself has called the most important part of the device (the window do your content) doesn't get any coverage at all save for a few forums posts, and none of them have more than 10 pages

 

[WhoBitTheApple]

Does anyone have an issue after unlocking the phone (using touch ID or passcode) where the icons kind of shift like 3 right and 3 pixels down?

After it shifts though it does not move anymore. It isn't a big shift, but I noticed this today. Sometimes it does it, sometimes it doesn't.

 

[ToddH]

So, I went to my local apple store today to have a look at the new iPhones and some of the display models still had screens with really bad vertical interlacing...

Why isn't Apple cracking on these providers to properly calibrate their screen refresh rates which is where the problem originates?

I've never seen what you are describing. Nor have any of my friends & family who use iPhones.

 

[BuGjAE]

How to make this issue to be a known. My friends in company who own iphone5 have all interlacing line unit. But i decide to not tell them what the problem is. I believe many people didn't even know this problem since they got it 1st day until present.
I sold my iphone5 4 months ago with hope to buy 5s without screen interlacing. .... Perfect screen is very important to me.

 

[supermassive]

I believe many people didn't even know this problem since they got it 1st day until present.

"Ignorance is Bliss" I guess.

So If someone could describe the "Problem" more objective, that would eventually help. I mean like provide some sample Pics/Vids. Or at least describe it precisely so anyone can get what you mean.

I don't think interlacing is the right wording for it anyway. It's a name for an obsolete display technique, not a problem.

So I still don't know if I have the "Problem" or not. To me everything looks just fine (I linked a pic on the previous page).

 

[Triangle Man]

So I'm at the Apple Store and none of the display units here have interlacing at all. Now I'm getting really annoyed. Why couldn't I have been one of the lucky ones? My iPhone 4 had a flawless display but that phone is way too slow now

I think I'm going to try and do the replacement. It's just unfair to have to deal with this while knowing there are iPhones out there with good displays.

 

[Inksworth]

"Ignorance is Bliss" I guess.

So If someone could describe the "Problem" more objective, that would eventually help. I mean like provide some sample Pics/Vids. Or at least describe it precisely so anyone can get what you mean.

There are several posts, including one I wrote in this thread, describing the issue and how to identify the calibration in your screen. Interlacing is the colloquial term for this problem, but yes, it is technically called pixel inversion or pixel walk.

So I'm at the Apple Store and none of the display units here have interlacing at all. Now I'm getting really annoyed. Why couldn't I have been one of the lucky ones? My iPhone 4 had a flawless display but that phone is way too slow now

I think I'm going to try and do the replacement. It's just unfair to have to deal with this while knowing there are iPhones out there with good displays.

It's all suppliers, man. Seeing the display units not having this problem should be promising, though: There ARE good units out there. Worst case scenario, I'd wait a few weeks for the current stock to be depleted and you may see different results on your next swap.

 

[supermassive]

There are several posts, including one I wrote in this thread, describing the issue and how to identify the calibration in your screen. Interlacing is the colloquial term for this problem, but yes, it is technically called pixel inversion or pixel walk.

By "including one I wrote in this thread" you mean your answer to my previos question, right?

There you say that you have to chooose the background image of page 1 and bring up control center which I did and nothing happened. Nothing freaked out. Either I am insensitive or my screen doesn't suffer from this issue. Either way I'm fine with it.

I didn't try to set the Image as background, because it's clear to me that the paralax effect would cause it to flicker in some (not deffective) way. After all it's rendered in 3d and algorithms like trilinear, anisotropic filtering come into play.

But still your description is not unambiguous, a Video or a Picture would be. And I've reread the whole thread, noone provides clear, unambiguous description of the symptom here.

So person A would mean behaviour X as "interlacing", while person B would mean behaviour Y.

Unless someone manages to Show it on video or photo, I think it is an imaginary issue.

 

[Triangle Man]

By "including one I wrote in this thread" you mean your answer to my previos question, right?

There you say that you have to chooose the background image of page 1 and bring up control center which I did and nothing happened. Nothing freaked out. Either I am insensitive or my screen doesn't suffer from this issue. Either way I'm fine with it.

I didn't try to set the Image as background, because it's clear to me that the paralax effect would cause it to flicker in some (not deffective) way. After all it's rendered in 3d and algorithms like trilinear, anisotropic filtering come into play.

But still your description is not unambiguous, a Video or a Picture would be. And I've reread the whole thread, noone provides clear, unambiguous description of the symptom here.

So person A would mean behaviour X as "interlacing", while person B would mean behaviour Y.

Unless someone manages to Show it on video or photo, I think it is an imaginary issue.

There is a photo earlier in this thread that shows the exact problem.

 

[nwmtnbiker]

There is a photo earlier in this thread that shows the exact problem.

I believe this is the photo? Thanks for the wallpaper by the way lol
From here: https://forums.macrumors.com/posts/17962726/

 

[Triangle Man]

This is the picture I'm referring to.

http://i.imgur.com/NnJTC3G.jpg

 

[bigcstyle4]

And I've reread the whole thread, noone provides clear, unambiguous description of the symptom here.

http://www.lagom.nl/lcd-test/inversion.php

This page has a good description of what's happening here. Go past the example images as these don't work on iOS due to the way pages are rendered. Read starting at "Background."

 

[AndrewR23]

This is a software issue.

On my jailbroken 5, I have a tweak called Color Profiles. It lets you change the screen to a more blue tinted display that I like. Without this tweak my iPhone 5 has a really really warm yellowish tint.

So anyways without this tweak installed, that picture above does not flash or anything. But once I enable the tweak, and my display goes to a bluish white tint, that picture starts flashing.

So I kept changing the screen temp, and sometimes the picture would flash and sometimes it would not.

So this is def a software issue.

 

[Dreamliner330]

Some people notice it, some don't. Its a fact that the problem exists. I have a jailbroken 5 that had this issue. I swapped the screens with another 5 that didn't and the problem went away.

 

[Triangle Man]

This is a software issue.

On my jailbroken 5, I have a tweak called Color Profiles. It lets you change the screen to a more blue tinted display that I like. Without this tweak my iPhone 5 has a really really warm yellowish tint.

So anyways without this tweak installed, that picture above does not flash or anything. But once I enable the tweak, and my display goes to a bluish white tint, that picture starts flashing.

So I kept changing the screen temp, and sometimes the picture would flash and sometimes it would not.

So this is def a software issue.

Definitely not a software issue. We're not talking about color tints. We're talking about pixel inversion and there's no way to fix it with software.

 

[AndrewR23]

Definitely not a software issue. We're not talking about color tints. We're talking about pixel inversion and there's no way to fix it with software.

Having color profiles enabled makes my screen flicker with that picture, having it turned off makes that picture not flicker. The only reason I mentioned color tints was bc color profile changes the tints.

How is this not software?

 

[Triangle Man]

Having color profiles enabled makes my screen flicker with that picture, having it turned off makes that picture not flicker. The only reason I mentioned color tints was bc color profile changes the tints.

How is this not software?

Making that image flicker is not what we're trying to do. There are lines appearing on the screen even when that picture is not on the screen. It has nothing to do with color tints, it's a hardware problem with the display voltage not being adjusted properly.

It's called "pixel inversion". Look it up sometime.

Using that image is just a way to test in order to see the effect easier.

 

[AndrewR23]

So I guess I was lucky.

Here my final (replaced) Phone, the first one didn't have the issue either:

Image
http://s44i.img-up.net/P1050488efb6.JPG


With controll Center up it should flicker like crazy but it doesn't at all. Just like in this Picture.

With that picture up, and control center open, my screen does flicker like crazy. Guess I have it. although I never saw it before this thread