They should take the negative feedback and fix their problem instead of banning potential customers. They had me with the armband, now they might have lost me with them doing this to you on FB and twitter. They could have at least given you a BS excuse......wtf...
I see you commented on their FB page. Thank you for the effort. I had no idea you would be doing so. They are right about 2 sides of the story. And their side of the story is just that I need to go away...
I know you're reading this forum, EC. After all, you guys started this thread and I make no attempts to hide from you.
If by repeatedly calling to complain means that I had to call 4 times because the 1st 3 times I called, no one would answer the phone, then yes, I called repeatedly. I have only spoken to 1 person on the phone.
I have not said anything that is out of place. You guys have made a mistake and refuse to own up to it. Instead of responded to me, and you have my email address - you could do so in private, you are deleting my comments because you only want people who view your FB page and website to see HAPPY people. You could have emailed me or even replied to my 1st comment of concern and said, you know what, you are correct and we apologize and we are rectifying the situation. But that's not what you have done. You have effectively swept my concerns under the rug because you'd rather not deal with it. Did you think by ignoring me, it would all of the sudden make me happy? I only called into customer service AFTER you ignored me thinking that maybe, just maybe you guys would own up to your mistake if I actually spoke to someone. I never once raised my voice at the young lady who took my call. She was very nice and helpful. I expressed my concerns and she gave me as much info as she was allowed to give me.
As far as having nothing constructive to say in my email (notice this is singular and not plural as you guys have suggested) to customer support. I strongly disagree.
Here are the constructive parts:
"I realize there is a TON of excitement over the Sector 5 case, and deservedly so. It looks fantastic and I'd love to own one. So I expected to wait a little while..." and:
"You guys have the power to make me happy, but you are dodging every attempt to get an explanation as to why I have yet to get an invite to order when people who signed up after I did have received invites. This is not the type of customer service I'd expect from a luxury iphone accessory maker. I'm giving you guys one last chance by messaging you here with a customer support ticket in private rather than in the public eye, which you guys are so worried about PR damage control."
So don't go telling the world that I am some sort of evil villain.
I'm sorry you guys can't possibly imagine patiently waiting on a pre order list for over 5 weeks for what appears to be a wonderful product. Then this said company published on their blog comments section confirming when an individual on the pre order list had signed up and told him he was next in line so that it could give everyone an idea of where they are on the list. I applaud you for doing so. Only thing is you weren't prepared for what ensued because of people being on the list before this gentleman and then you published the next week that more invites went out by email. So can you possibly imagine where I might be upset? Knowing that I had signed up before this guy did, knowing since he was next up, I would also be next up, so I was very excited to be in the next group of orders and then I see where you have said you have sent out the next round of invites and I did not get one of them. Can you even possibly begin to understand this? Certainly seems like you don't get it.
I sat by waiting patiently, as you looked over me on your waitlist. The least you could possibly do is look up and confirm when I signed up and then apologize for the oversight. Had you done that, there would not have been the negative PR I have been putting out there. I will continue to publish negative PR if you guys continue to ignore me. I desire to be a paying customer of yours and one for many years. Just took me a long time to find you guys. If you care at all about maintaining and increasing your customer base, you should make an attempt at customer service here. I have 4 iPhones in my family and we all get a new one every time they come out. If your product is as nice as it seems, you would have a very good customer in me. But again, you have not done a good job of winning me over. The ball is in your court.
To everyone on these forums: I'm sorry for hijacking this thread to send a message that Element Case would see. They made a stab at me on facebook and I needed to correct their statements and hope that they can see my frustrations and know I'm not out to get them if they'd just offer some sort of customer service for their mistake in the pre order list and own up to their mistake.
