Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

"Ships by July 2nd" - Now Prepared for Shipment!

sinker007 said:
Anyone know why Apple don't use Fed Ex?
Click to expand...

they do, just not exclusively. never put all your eggs into one basket. This also helps to keep apple's shipping costs low as they can get the major providers to compete against each other for the lowerst price. If any of them does a poor job you can always threaten to lower their quota to a different provider unless they lower the price. use that lower price as a reference quote to get lower prices from the others as welll.... brilliant.... whether apple passes this onto the customer is very questionable ;-)
 
Bettz1 said:
Well mines still in Arnhem and its saying please call anybody rang them???????????
Click to expand...


Hi There! anyone with "please call" on their status screen can ring 0800 100 600 for an immediate update!!!

thanks

The TNT UK Care team
 
TNTUKCare said:
Hi There! anyone with "please call" on their status screen can ring 0800 100 600 for an immediate update!!!

thanks

The TNT UK Care team
Click to expand...

i have that status when using national , but when using international i get the normal tracking. ?????
 
I'm supposed to get my iPhone 4 today!

Ordered on June 15, 5:00 PM....

Date/Time Activity Location Details
Jul 6, 2010 7:11 AM On FedEx vehicle for delivery FORT WORTH, TX
Jul 6, 2010 7:06 AM At local FedEx facility FORT WORTH, TX
Jul 5, 2010 1:06 AM At dest sort facility DALLAS, TX
Jul 4, 2010 4:00 PM Departed FedEx location MEMPHIS, TN
Jul 4, 2010 5:08 AM Arrived at FedEx location MEMPHIS, TN
Jul 3, 2010 9:50 PM Departed FedEx location ANCHORAGE, AK
Jul 3, 2010 12:04 PM Int'l shipment release ANCHORAGE, AK
Jul 2, 2010 2:44 PM In transit ANCHORAGE, AK
Jul 2, 2010 12:49 PM Arrived at FedEx location ANCHORAGE, AK
Jul 2, 2010 8:30 PM In transit SHENZHEN CN
Jul 2, 2010 7:00 PM In transit SHENZHEN CN
Jul 1, 2010 3:43 PM Left FedEx origin facility SHENZHEN CN
Jul 1, 2010 10:43 AM Picked up SHENZHEN CN Package received after FedEx cutoff
Jun 30, 2010 5:03 PM Shipment information sent to FedEx
 
Just got my iPhone. From fedex. Pre-ordered June 16th, Ships by July 2nd, arrived just now!
 
sinker007 said:
just spoke to them and they are quoting tomorrow if your tracking is still showing in arnhem
Click to expand...

Cheers mate i can wait another day work tonight so hopefully im still awake when postie comes :) but whats the bet he'll come when im flat out zzzzing and i won't hear him :p
 
Bettz1 said:
Cheers mate i can wait another day work tonight so hopefully im still awake when postie comes :) but whats the bet he'll come when im flat out zzzzing and i won't hear him :p
Click to expand...

No problem. Time to stock up on the red bull for you i think.
 
TNTUKCare said:
Hi everyone!

We know you’re excited to receive your i-phone 4. We’re excited too! We thought we’d pop in to let everyone know what’s going on today as best we can.

We won’t be able to answer any specific questions about where your package is on the road, but we can let you know if it’s out for delivery via our tracking page. www.tnt.co.uk/trackntrace

For any specific queries, please contact our customer care line anytime, day or night on freephone 0800 100 600. As always, we promise to do our best to answer your enquiries.

You can also tweet us @TNTUKCare, and we'll be happy to help you.

In the meantime we hope you have a great day! We won’t be able to pop back in and answer individual questions, but if anything changes, please be assured we will let you know!

Many thanks
The TNT UK care team
Click to expand...

Hi TNT UK care team

As someone who has posted comments less than flattering about yourselves on this forum because of the lack of information on progress and long delivery time, I'd like to thank you for taking the time to come to a forum that is currently somewhat less than friendly.

Are you able to comment on the root cause for the two key issues, which from our perspective as customers appear to be - why the tracking information was so confusing and slow to update, and secondly, is it true, as some of your staff are being reported as saying, that the reason for the delay is because Apple gave you incorrect consignment information?
 
Monty Pavement said:
Hi TNT UK care team

As someone who has posted comments less than flattering about yourselves on this forum because of the lack of information on progress and long delivery time, I'd like to thank you for taking the time to come to a forum that is currently somewhat less than friendly.

Are you able to comment on the root cause for the two key issues, which from our perspective as customers appear to be - why the tracking information was so confusing and slow to update, and secondly, is it true, as some of your staff are being reported as saying, that the reason for the delay is because Apple gave you incorrect consignment information?
Click to expand...

Hi There!
thanks for your post. No problem at all - we're always happy to talk through things with you, good or bad.

We do know you've been having trouble with our tracker updating. This is purely due to the volume of traffic hitting our website right now. I know its little help, and we're not saying its an excuse, but we want to be completely honest with you.

I'm afraid we cannot comment on the information that is supplied to us within our contracts. We want you all to know though that we are doing everything we can to sort this for you as quickly as possible, and we are available on Twitter to take your questions, answer your complaints, or just sit here whilst you vent your frustration if that helps!!

the address again is twitter.com/tntukcare

We hope you have a good night - trust me - we'll be working through the night to make sure as many people as possible have a happy i-phone day tomorrow!

Thanks,

The TNT UK Care team.
 
Mine came 45 minutes ago. It's synced and ready to go. I don't have any of the reception or proximity sensor issues. It's perfect and amazing.
 
sinker007 said:
Can you post your tracking info please . :)
Click to expand...

Sure.

Jul 6, 2010 10:24 AM Delivered PITTSBURGH, PA
Jul 6, 2010 8:57 AM On FedEx vehicle for delivery PITTSBURGH, PA
Jul 6, 2010 8:22 AM At local FedEx facility PITTSBURGH, PA
Jul 6, 2010 5:00 AM At dest sort facility PITTSBURGH, PA
Jul 4, 2010 3:17 PM Departed FedEx location MEMPHIS, TN
Jul 4, 2010 2:12 AM Arrived at FedEx location MEMPHIS, TN
Jul 3, 2010 5:15 PM Departed FedEx location ANCHORAGE, AK
Jul 2, 2010 2:44 PM In transit ANCHORAGE, AK
Jul 2, 2010 1:03 PM Int'l shipment release ANCHORAGE, AK
Jul 2, 2010 12:49 PM Arrived at FedEx location ANCHORAGE, AK
Jul 2, 2010 8:30 PM In transit SHENZHEN CN
Jul 2, 2010 7:00 PM In transit SHENZHEN CN
Jul 1, 2010 8:47 PM At local FedEx facility SHENZHEN CN
Jul 1, 2010 3:44 PM Left FedEx origin facility SHENZHEN CN
Jul 1, 2010 10:43 AM Picked up SHENZHEN CN Package received after FedEx cutoff
Jun 30, 2010 6:28 PM Shipment information sent to FedEx
 
Hard to be angry at TNT now because they did make the effort to come on the forum. But there could be a lot of angry people if their iphone doesnt arrive tomorrow.
 
TNTUKCare said:
Hi There!
thanks for your post. No problem at all - we're always happy to talk through things with you, good or bad.
Click to expand...

I'm taking the day off (again) to wait in for delivery - is it worth calling the customer service line to let them know this?

Will be a tad miffed if I use up a precious day's holiday to wait in, only for the driver to leave delivery until last thing in an attempt to avoid normal working hours.

Previous TNT deliveries have tended to be late morning, which would actually be perfect...

Cheers,

Jim
 
hey pittman, just wondering how your phone is. any problems with it like the screen discoloring and the death grip? my phone was sent off the same time yours did and mine is on the truck for delivery now.
 
since TNT joined this forum I wonder if they could tell us the reason for the delay.

I checked the transit times on TNTs web site on Friday as if I were to send a package from Shenzhen myself and it said to be delivered July 5th. So to me July 7th is a delay of 2 days.

First it was sitting 2 days in Shenzhen to be picked up. Then it was sitting in Hong Kong for 2 days and now it was sitting 1 day in Arnhem. Packages sitting around is not exactly what I understand by Fast Shipping.
 
macbookowns125 said:
hey pittman, just wondering how your phone is. any problems with it like the screen discoloring and the death grip? my phone was sent off the same time yours did and mine is on the truck for delivery now.
Click to expand...

No problems at all. It's perfect. Hopefully yours is perfect as well.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back