exactly. you'll find references littered throughout these boards of prople taking their old ibooks and whatnot past their warranty dates and generous geniuses doing their thing. While it's obviously not as ideal as having graphics cards that one can have confidence in like previous macs, if there is one company i'd like to have to deal with in this situation, it would be apple. Can you imagine the quality of conversations you'd be having if you had a dell, hp, or god forbid an acer with this graphics card issue? You'd probably pick up a few words of Hindi with all the calls you'd be making to outsourced tech support. Yikes.
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So are all MBP owners with the 8600m GT cards screwed?
- Thread starter jjahshik32
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exactly. you'll find references littered throughout these boards of prople taking their old ibooks and whatnot past their warranty dates and generous geniuses doing their thing. While it's obviously not as ideal as having graphics cards that one can have confidence in like previous macs, if there is one company i'd like to have to deal with in this situation, it would be apple. Can you imagine the quality of conversations you'd be having if you had a dell, hp, or god forbid an acer with this graphics card issue? You'd probably pick up a few words of Hindi with all the calls you'd be making to outsourced tech support. Yikes.
Could pls someone explain to me what the sleep/wake issue is as I have since yesterday sleep/wake issues.
After I wake the computer from sleep the screen just stays black. I have to "hard" power down (holding the power button). The first 2 re-boots I just had a black screen. On the third re-boot I connected the Macbook Pro (2.4 GHz, SR) to my 23" CD. It then showed a picture and I can type these lines.
Am I screwed ?
don't invest in a product that no one stands behind the quality of
Immediately on restart after updating my OS from 10.5 to 10.7, the screen would not come on. Just stayed black, even though the machine was on, keys worked.
Apple genius claims without any testing or diagnosing under the hood that it is a bad logic board. (Actually he plugged in a hard drive to get the serial of the video card, pretending it was a diagnosis.)
I tried deleting the sleepimage as recommended on the forums. That brought back the screen. Then how is it a hardware problem? Only for some reason the black screen of death returned. So maybe it is a hardware issue that is caused by an unstable driver.
When I asked the Apple genius to explain this, he said that the update must have brought out an existing hidden problem in the GPU. He was careful not to say it was a defective GPU, but that it was an issue my machine is having.
This contradicts Apples statement:
About Mac OS X 10.5.7 Combo Update
The 10.5.7 Update is recommended for all users running Mac OS X Leopard version 10.5 to 10.5.6, and includes general operating system fixes that enhance the stability, compatibility and security of your Mac.
My Macbook Pro is no longer stable as an immediate result of installing the update! But by this reasoning the update should have made it less likely to have brought out an existing issue!
I asked the genius how could i be making screen shots of working software if the logic board had failed? He could only guess it was the GPU, at which point I realized he was willing to tell me a price to fix the machine when he did not actually know what was wrong. He had just told me earlier that the video card was working after plugging in a hard drive to determine if the card was in the specific range of Nvidea's coverage. Wait a minute... THE GPU IS WHERE?
Why did the Apple genius, after telling me the video card was working, tell me that the problem could be in the GPU? The answer is obvious, he does not know. He could not possibly know. He's just following orders. He's not a genius technician. It's all a sham to reduce expensive fixes.
It seems the logic board replacement is a catch all fix at my expense, catching the driver issue or whatever it is by replacing everything under the hood. One should suspect the logic boards are defective, at the rate they are replaced as many of these forums are evidence. And hmmmm... there is a precedence noted in the apple forums of dozens of people getting their logic board fixed free, and a lot of problems eerily similar to mine regarding the Nvidia 8600 chipset which is the same as mine!
Still, the Apple genius claims that my specific Nvidia chip is not covered in the warranty extension! How can the chip manufacturer predict that my chip isnt defective if it did not know there was problem with the specific range they are covering when they sold them??? The logical conclusion is that there are multiple ranges beyond the existing coverage that are also defective! My case should be explored to determine what is wrong, not shoved under the rug at my expense! Remember that this "genius" told me my Nvidea card was fine, and that it was likely a problem within the GPU.
This is a clear case of a defective product or software, and there is a precedence set for free replacement if it is hardware, and yet Apple is so set on profiting from my misfortune that they cannot see how they are shooting themselves in the foot. I will never buy Apple again because they do not stand behind the quality of their product, and I will make sure everyone I know will not make the same mistake. My g3 ibook still works to this day nearly 10 years later. The new stuff no longer "just works"... it is just an expensive paperweight. I will gladly put money into a product where the manufacturer stands behind the quality... apple may think they saved $300 but word of mouth = tens of thousands in future purchases down the drain. Good luck with your genius tactics Apple.
Immediately on restart after updating my OS from 10.5 to 10.7, the screen would not come on. Just stayed black, even though the machine was on, keys worked.
Apple genius claims without any testing or diagnosing under the hood that it is a bad logic board. (Actually he plugged in a hard drive to get the serial of the video card, pretending it was a diagnosis.)
I tried deleting the sleepimage as recommended on the forums. That brought back the screen. Then how is it a hardware problem? Only for some reason the black screen of death returned. So maybe it is a hardware issue that is caused by an unstable driver.
When I asked the Apple genius to explain this, he said that the update must have brought out an existing hidden problem in the GPU. He was careful not to say it was a defective GPU, but that it was an issue my machine is having.
This contradicts Apples statement:
About Mac OS X 10.5.7 Combo Update
The 10.5.7 Update is recommended for all users running Mac OS X Leopard version 10.5 to 10.5.6, and includes general operating system fixes that enhance the stability, compatibility and security of your Mac.
My Macbook Pro is no longer stable as an immediate result of installing the update! But by this reasoning the update should have made it less likely to have brought out an existing issue!
I asked the genius how could i be making screen shots of working software if the logic board had failed? He could only guess it was the GPU, at which point I realized he was willing to tell me a price to fix the machine when he did not actually know what was wrong. He had just told me earlier that the video card was working after plugging in a hard drive to determine if the card was in the specific range of Nvidea's coverage. Wait a minute... THE GPU IS WHERE?
Why did the Apple genius, after telling me the video card was working, tell me that the problem could be in the GPU? The answer is obvious, he does not know. He could not possibly know. He's just following orders. He's not a genius technician. It's all a sham to reduce expensive fixes.
It seems the logic board replacement is a catch all fix at my expense, catching the driver issue or whatever it is by replacing everything under the hood. One should suspect the logic boards are defective, at the rate they are replaced as many of these forums are evidence. And hmmmm... there is a precedence noted in the apple forums of dozens of people getting their logic board fixed free, and a lot of problems eerily similar to mine regarding the Nvidia 8600 chipset which is the same as mine!
Still, the Apple genius claims that my specific Nvidia chip is not covered in the warranty extension! How can the chip manufacturer predict that my chip isnt defective if it did not know there was problem with the specific range they are covering when they sold them??? The logical conclusion is that there are multiple ranges beyond the existing coverage that are also defective! My case should be explored to determine what is wrong, not shoved under the rug at my expense! Remember that this "genius" told me my Nvidea card was fine, and that it was likely a problem within the GPU.
This is a clear case of a defective product or software, and there is a precedence set for free replacement if it is hardware, and yet Apple is so set on profiting from my misfortune that they cannot see how they are shooting themselves in the foot. I will never buy Apple again because they do not stand behind the quality of their product, and I will make sure everyone I know will not make the same mistake. My g3 ibook still works to this day nearly 10 years later. The new stuff no longer "just works"...
it is just an expensive paperweight. I will gladly put money into a product where the manufacturer stands behind the quality... apple may think they saved $300 but word of mouth = tens of thousands in future purchases down the drain. Good luck with your genius tactics Apple.How do you know when it was built? Or specifically, how do you know when the MLB was built? Keep in mind that Apple says manufactured (and it also adds approximately between May 07 and September 08), so just because you bought a MBP in December doesn't mean it was made in December. For all we know even the 17" MBP mostly stopped being manufactured by September 08, although I would guess there could have been some made after that. The bottom line is that no one with a 8600GT GPU in their MBP is immune from it failing.
Seriously, they made those changes in order to break the current cards.....that sounds kind of michevious of Apple...
I think it would be cheaper for Apple to just redesign the logic board (motherboard) and have an updated graphics chip, like a 9600M. Though just giving new logic boards when this problem happens, may be cheaper in the long run.
I didn't know that...what's the program? I've read just about this entire thread (over time) but must have missed that post.
Edit: OK, nevermind, don't even need a program. You can go to www.appleserialnumberinfo.com to find out everything about your Mac.
I know it was built in december because the serial number begins with W8851, (week 51 of 2008), and that's december. I bought it in March 2009 indeed, and the old MacBook Pro 17" was boosted in october 2008 at the same time the 15" unibody was released, so I don't think it could be made before in any case.
http://www.apple.com/quicktime/qtv/specialevent1008/index.html
Refundable?
Hi,
I have the above MBP (MBP 15.4", C2D 2.4GHz, manufactured in June 2007) and had recently got repaired because of graphic problem. The MBP had been flickering and refused to show any life for sometimes and I decided to repair it. On my receipt, the local Apple Service Provider (in Indonesia) wrote:
"AppleYukon2LCD flickers. Recovering from missed interrupt"
My concern grew when a friend of mine pointed http://support.apple.com/kb/TS2377 (MacBook Pro: Distorted video or no video issues) which specifically stated refund for any customers having such issue and automatically receive extended warranty up to 3 years.
My questions are:
1. Did my MBP really have the flaw or been affected by NVIDIA GPU stated in the above KB article?
2. Am I qualified to receive warranty and refund stated in that KB article based on my MBP spec and problems?
I would really like to know this matter because when I brought up this to the service point, they said that my MBP failed NOT because of the NVIDIA issue but because of something else. They did not give satisfactory explaination when I asked them about what actually went wrong with the MBP (they told me that it was the logicboard, that's it).
I am writing this because I simply cannot afford another hardware repair that the heat of my MBP when used is just the same like before getting the repair (67C-84C) and I fear that the problem may rise again soon.
If anybody have experience about how to approach this issue, please share it with me.
As always, my gratitude to people here who cares and help each other.
Thanks.
Hi,
I have the above MBP (MBP 15.4", C2D 2.4GHz, manufactured in June 2007) and had recently got repaired because of graphic problem. The MBP had been flickering and refused to show any life for sometimes and I decided to repair it. On my receipt, the local Apple Service Provider (in Indonesia) wrote:
"AppleYukon2LCD flickers. Recovering from missed interrupt"
My concern grew when a friend of mine pointed http://support.apple.com/kb/TS2377 (MacBook Pro: Distorted video or no video issues) which specifically stated refund for any customers having such issue and automatically receive extended warranty up to 3 years.
My questions are:
1. Did my MBP really have the flaw or been affected by NVIDIA GPU stated in the above KB article?
2. Am I qualified to receive warranty and refund stated in that KB article based on my MBP spec and problems?
I would really like to know this matter because when I brought up this to the service point, they said that my MBP failed NOT because of the NVIDIA issue but because of something else. They did not give satisfactory explaination when I asked them about what actually went wrong with the MBP (they told me that it was the logicboard, that's it).
I am writing this because I simply cannot afford another hardware repair that the heat of my MBP when used is just the same like before getting the repair (67C-84C) and I fear that the problem may rise again soon.
If anybody have experience about how to approach this issue, please share it with me.
As always, my gratitude to people here who cares and help each other.
Thanks.
From what I understand, there is a diagnostic program that Apple techs run to determine if the GPU has failed (you should find reference of this earlier in this thread, may be hard to find though.) Perhaps you can ask your service provider if they ran this test.
It's not possible to really say for sure what is causing the problem with your MBP, outside of something like this diagnostic software. You might be able to check error logs in your MBP to get some more clues (not that I would know what to do.)
Have you tried connecting your MBP to an external monitor? I'm wondering if the flickering is due to your LCD, or the logic board/GPU. If the computer flickers on both the internal LCD and external monitor, then it's something to do with your internals.
Is there another service provider you can take your unit to? Perhaps a second opinion would help.
It's not possible to really say for sure what is causing the problem with your MBP, outside of something like this diagnostic software. You might be able to check error logs in your MBP to get some more clues (not that I would know what to do.)
Have you tried connecting your MBP to an external monitor? I'm wondering if the flickering is due to your LCD, or the logic board/GPU. If the computer flickers on both the internal LCD and external monitor, then it's something to do with your internals.
Is there another service provider you can take your unit to? Perhaps a second opinion would help.
My Macbook Pro just come back with a new Logicboard
The previous one die, without any symptoms.
I ask at the store if this new Logicboard is the Rev.2 and they say yes...
Now I just checked and it's the same ROM Revision: 3175
Where can i see if it's an Rev2 Logicboard?
The previous one die, without any symptoms.
I ask at the store if this new Logicboard is the Rev.2 and they say yes...
Now I just checked and it's the same ROM Revision: 3175
Where can i see if it's an Rev2 Logicboard?
My Macbook Pro just come back with a new Logicboard
The previous one die, without any symptoms.
I ask at the store if this new Logicboard is the Rev.2 and they say yes...
Now I just checked and it's the same ROM Revision: 3175
Where can i see if it's an Rev2 Logicboard?
Probably in the logicboard serial number, if you are able to decipher it...
i've noticed that running windows and ubuntu make the macbook pro run hotter than under osx. this is presumably because osx employs thermal management software more optimized for the macbook pro's unique architecture. Are those with failures experiencing them more in dual boot machines?
My Macbook Pro just come back with a new Logicboard
The previous one die, without any symptoms.
I ask at the store if this new Logicboard is the Rev.2 and they say yes...
Now I just checked and it's the same ROM Revision: 3175
Where can i see if it's an Rev2 Logicboard?
Rev 2 is just a number apple invented. they still use the same 8600 chips.
The System Management Controller, or SMC, is what controls when the fans kick in and how hot your CPU, GPU, etc. are allowed to get. This is firmware which is part of your Logic Board, not the OS itself, so running Windows or Ubuntu or OS X should have no bearing on that.
My 2.4Ghz SR MBP Died this morning
My 2.4Ghz SR MBP Died this morning It was fine last night just chugging away like it always does. I fired it up today and poof no video whatsoever. I'll take it in after work this evening and find out what they can do about it. I wonder if I should put the original hard drive back in before shipping it off? Damn! Errrgh.
My 2.4Ghz SR MBP Died this morning
It was fine last night just chugging away like it always does. I fired it up today and poof no video whatsoever. I'll take it in after work this evening and find out what they can do about it. I wonder if I should put the original hard drive back in before shipping it off? Damn! Errrgh.My 2.4Ghz SR MBP Died this morning
I would put the drive back in it takes all of 15 minutes.
NVIDIA 8600M graphics card failure
Mine failed just shy of two years. I have a 7200 RPM HD, and render a good deal of video files and I expect that this combo generates more heat than most. My NVIDIA 8600M graphics card has 256mb ram.
My 8/2007 Santa Rosa Core 2 Duo, Model A1226 (fine print on bottom of laptop) MacBook Pro just suffered the GPU failure. Apple replace the logic board and Graphics Card, and also the 630-7933 LEFT SIDE IN / OUT BOARD. I am told that this part is a single unit that includes all of the left side inputs. I can not say if they noticed a problem with this board, or if it is "customary" to swap it out with the defective GPU & Logic board.
SYMPTOMS: In my case, the first thing I noticed was that the display all of a sudden started to display small portions of other, previously opened windows, all over the screen. The computer then froze, and the screen became a pink and white vertical checkerboard, followed immediately by a top to bottom wipe of the screen that turned the pink into dark green and then the DREADED KERNEL PANIC NOTICE, "You must power down computer....."
When I tried to re-boot, it immediately came up in the pink and white mode, with the Apple logo & spinning progress wheel, but then Kernel Panic again. Could not boot in safe mode. The one time I did get into the safe mode, I had the same end result, but it just took longer to get there.
I still have AppleCare, but this part is covered for Three Years regardless.
I called Apple on Saturday, a shipping box arrived Monday, I shipped Monday PM @ FedEx store, and the repaired unit arrived back at home at 10AM Wednesday. I had a full backup, but none of the data on the laptop had been affected.
Hope this helps
Mine failed just shy of two years. I have a 7200 RPM HD, and render a good deal of video files and I expect that this combo generates more heat than most. My NVIDIA 8600M graphics card has 256mb ram.
My 8/2007 Santa Rosa Core 2 Duo, Model A1226 (fine print on bottom of laptop) MacBook Pro just suffered the GPU failure. Apple replace the logic board and Graphics Card, and also the 630-7933 LEFT SIDE IN / OUT BOARD. I am told that this part is a single unit that includes all of the left side inputs. I can not say if they noticed a problem with this board, or if it is "customary" to swap it out with the defective GPU & Logic board.
SYMPTOMS: In my case, the first thing I noticed was that the display all of a sudden started to display small portions of other, previously opened windows, all over the screen. The computer then froze, and the screen became a pink and white vertical checkerboard, followed immediately by a top to bottom wipe of the screen that turned the pink into dark green and then the DREADED KERNEL PANIC NOTICE, "You must power down computer....."
When I tried to re-boot, it immediately came up in the pink and white mode, with the Apple logo & spinning progress wheel, but then Kernel Panic again. Could not boot in safe mode. The one time I did get into the safe mode, I had the same end result, but it just took longer to get there.
I still have AppleCare, but this part is covered for Three Years regardless.
I called Apple on Saturday, a shipping box arrived Monday, I shipped Monday PM @ FedEx store, and the repaired unit arrived back at home at 10AM Wednesday. I had a full backup, but none of the data on the laptop had been affected.
Hope this helps
My Nvidia card just now failed. I'm going to take it to the Genius Bar but I have a few questions.
1 - How long will the entire process take? I have to finish up a few projects that I'm working on. Do you think they'd let me keep the hard drive to use on another Mac?
2 - I didn't back up my HDD at all. Am I screwed?
3 - Given that there is no video signal at all on the built in or external screen, is there any way I can back up my HDD?
4 - Will they for any reason try to access my HDD? It's passworded if that matters.
1 - How long will the entire process take? I have to finish up a few projects that I'm working on. Do you think they'd let me keep the hard drive to use on another Mac?
2 - I didn't back up my HDD at all. Am I screwed?
3 - Given that there is no video signal at all on the built in or external screen, is there any way I can back up my HDD?
4 - Will they for any reason try to access my HDD? It's passworded if that matters.
It took mine 7 days, but that is because they were "backed up".
I too didn't backup my HD but they said the HD wouldn't be touched, and it wasn't.
You can boot it while pressing "T" to enter target disk mode and copy the files that way.
They might want to check everything looks ok after the new logic board... they'll ask for your password at the g. bar
My 2.4Ghz SR MBP Died this morning
Just a quick follow up. The diagnosis was as suspected a bad Nvidia chip. They took the machine then and there. Even with the Hard drive and RAM mods. They shipped to where ever they ship these things. I got it back, delivered directly to the house, about a week later. The repair order stated that they replaced the logic board and the battery. My battery was about a year old with ~85 cycles to it. But they threw in a new battery gratis. SWEET!
Thanks!
Would I have to give them my password? I don't want them just randomly going through my computer.
Since its been official that all 8600m GT cards are defective that we can only prolong the gpu failing..
Ok so this makes me feel like I've just gotten kicked in the crotch for the 2nd time. So this means the 3 year apple care I bought might be a lottery pick.
For the people who hardly ever games and reaches a low temperature of their gpu cards would take much longer for the gpu to die and what if your gpu dies a year after the 3 year warranty~
This has ruined my day, no week, no month.. no year~!!
Apple might replace this for you. A buddy had a whole new logic board
installed for free although it was out of warranty. Nvidia used that alloy
that breaks down with heat that eventually fails the video card.