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So called at&t about MMS this time and-

Mms

Its not that anyone here is impatient its that we have waited since the phone came out for MMS and then they said they would release it with 3.0 and yet they release 3.0 and there is no MMS. This is pathetic that apple lets AT&T jerk everyone around and tell them that they will have it by the end of summer. They had more than enough time to get everything ready. Not to mention tethering or any of the other problems that AT&T has caused. I can only hope apple gives up and goes with verizon.
 
jmpage2 said:
That might be true, but having worked with SQL quite a bit I have a hard time believing that the iPhone has some kind of mysterious voodoo that makes it harder to mark the account or update the account info.
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I'm not saying it's hard. A large company has protocols that they go through before they make any changes to their database. It's just the way it works. The database is priceless, and they treat it as such.
 
bhiller said:
Its not that anyone here is impatient its that we have waited since the phone came out for MMS and then they said they would release it with 3.0 and yet they release 3.0 and there is no MMS. This is pathetic that apple lets AT&T jerk everyone around and tell them that they will have it by the end of summer. They had more than enough time to get everything ready. Not to mention tethering or any of the other problems that AT&T has caused. I can only hope apple gives up and goes with verizon.
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We all want MMS. The issue we're talking about is why it's moronic to harass the customer service reps about a service that's not live yet and that ATT people are working on setting up. I make it a habit not to yell/get mad at people who aren't responsible for what I'm mad about. And yet here I am, reading on a forum why that is somehow justifiable.
 
The point isn't that they are working on it. We all know that the point is that they should have it done and no one here should be worried about why they didn't or care about their network or the kids texting pics and movies. That's there problem not ours. We pay them. I agree there isn't a reason to yell at the AT&T people but just maybe this will show them next time they are supposed to have something done on time they should work harder to get that done.
 
bhiller said:
The point isn't that they are working on it. We all know that the point is that they should have it done and no one here should be worried about why they didn't or care about their network or the kids texting pics and movies. That's there problem not ours. We pay them. I agree there isn't a reason to yell at the AT&T people but just maybe this will show them next time they are supposed to have something done on time they should work harder to get that done.
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I'm pretty sure there's a couple people over at ATT getting their ear chewed out for doing things wrong in this situation. You think ATT wants to piss off their consumers? They're probably working hard to get it done, it's just not done. No use calling them to tell them about it.
 
i shouldnt have to wait when ive waited for two years and i am paying for it and now my phone is fully capable of it.... they need to get off there lazy a** and get it toegether. Att is pathetic in my opinion
 
bhiller said:
Its not that anyone here is impatient its that we have waited since the phone came out for MMS and then they said they would release it with 3.0 and yet they release 3.0 and there is no MMS. This is pathetic that apple lets AT&T jerk everyone around and tell them that they will have it by the end of summer. They had more than enough time to get everything ready. Not to mention tethering or any of the other problems that AT&T has caused. I can only hope apple gives up and goes with verizon.
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You really think Verizon will be better? I don't think it was Apple that got jerked around; it was AT&T that got jerked around by Apple. Apple has to do something at the WWDC, and AT&T obviously wasn't ready, since they have to upgrade their system to be able to handle all the new traffic (or so they say). Anyway, I doubt if Apple had gone with Verizon that we wouldn't still be having the same discussions we're having now about AT&T.
 
AT&T has had more than enough time to get there stuff together. Again we shouldn't care about or feel sorry for them having to upgrade their network. We wouldn't know how it would be with verizon but atleast it would be a fresh start.
 
bhiller said:
I can only hope apple gives up and goes with verizon.
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HAHAHA!!! Are you kidding? At least AT&T pretends to care about their customers. Verizon doesn't even pull any punches... I'm pretty sure somewhere in their customer support scripts it just says outright "inform customer that you don't give a **** about them, then hang up." Worst customer experience I've ever had, ever, with any company of any type. It just doesn't get worse than Verizon Wireless.

One note though -- Verizon FiOS customer support is exceptional. It's like an entirely different company. In fact, in terms of support, it actually is run as a different company.
 
The only difference between Verizon Wireless and AT&T Wireless is the former uses lube.
 
mak10 said:
I still can't believe that so many people use MMS... I have never run into a situation where I've used it, I find it much easier to just email pictures over to my friends... Maybe it's because most of my friends have blackberries (and a few have iPhones) but even before these new phones, I never once sent a picture via MMS....
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And sending pictures via email preserves the quality a lot better. However, there are still times that I want to send a quick picture over to a friend via MMS. But I must say....my whole family and all my friends have iPhones and blackberries so we've been used to sending pictures via email to each others phones.

We've lived without MMS for 2 years now....just wait another month.
 
bartzilla said:
Then you'll be hearing the truth. Isn't that what you wanted?
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yeah, i dont really care about MMS, i'm just saying, the original person who said to tape the convo was so that they could call at&t out on giving bogus dates, but if it was taped they wouldn't throw out dates so there would be no purpose
 
cwwilson said:
You feel...SORRY...For the reps? lmfao. Nobody should feel sorry for them imo. AT&T had equal if not more time than all the other carriers to roll the stuff out and they fell flat on their faces.

For what it's worth, the more harassing calls they get, the better. It'll get them off their asses and into gear.

"Late summer". Pathetic.
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Yes, I do. Why? Because people like yourself complain to them about things that are completely out of their control. The people working in call centres are not going to get you MMS. You bought the phone OR upgraded the software KNOWING that MMS would not be available immediately, yet you did it anyway and are now not willing to wait.

Of course I feel sorry for AT&T reps. Why wouldn't I? They are just doing their job answering phones and yet are expected to suddenly fix their company's shortcomings? Please. You're wasting your time and theirs, and making their jobs much more difficult than they need to be.
 
This could all be resolved if AT&T would just make an effort to better communicate with us using Twitter, YouTube and Facebook. All AT&T wants to do is tell us stuff we don't care about or give us vague information ("late summer" for MMS, etc.). They could nip this all in the bud by simply telling us what the problem is and committing to a date to fix it. Or they could at least tell us what the problem is, so we might have some sympathy or be more understanding. Until then, we'll keep seeing multiple threads on this issue.
 
iphone.aggie said:
This could all be resolved if AT&T would just make an effort to better communicate with us using Twitter, YouTube and Facebook. All AT&T wants to do is tell us stuff we don't care about or give us vague information ("late summer" for MMS, etc.). They could nip this all in the bud by simply telling us what the problem is and committing to a date to fix it. Or they could at least tell us what the problem is, so we might have some sympathy or be more understanding. Until then, we'll keep seeing multiple threads on this issue.
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I personally don’t think AT&T has a responsibility to tell us what’s taking so long, it’s none of our business. We don’t work at AT&T and they’ve made it clear via Facebook, Twitter, att.com, and Apple that MMS will be available “late summer.” Live with it people! ;)
 
jrotunda85 said:
I personally don’t think AT&T has a responsibility to tell us what’s taking so long, it’s none of our business. We don’t work at AT&T and they’ve made it clear via Facebook, Twitter, att.com, and Apple that MMS will be available “late summer.” Live with it people! ;)
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No, they certainly don't have a "responsibility" to tell us anything. However, for their own image they should, but it's their company and they can run it into the ground if they choose.
 
iphone.aggie said:
No, they certainly don't have a "responsibility" to tell us anything. However, for their own image they should, but it's their company and they can run it into the ground if they choose.
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And maybe they could defer criticism by releasing a specific date but on the other side of the coin could you imagine them saying MMS would be available July 4th and then not hitting that date? People would be much more angrier with AT&T than they would be having to wait for the feature.
 
jrotunda85 said:
And maybe they could defer criticism by releasing a specific date but on the other side of the coin could you image them saying MMS would be available July 4th and then not hitting that date? People would be much more angrier with AT&T than they would be having to wait for the feature.
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Like I said, they could at least tell us what the problem is, if they can't commit to a date. I totally understand why they might not want to give a date, but telling us "it's not the 3G network" that is the problem tells us nothing, and just leads to threads like this.
 
iphone.aggie said:
Like I said, they could at least tell us what the problem is, if they can't commit to a date. I totally understand why they might not want to give a date, but telling us "it's not the 3G network" that is the problem tells us nothing, and just leads to threads like this.
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Do you really think people on this forum would stop criticizing AT&T if they said it was something like opt-out codes? My bets is the criticism would ramp up even more for taking so long to fix a “stupid error.” :p
 
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