Well she picked it up and it slipped out her hands and made a 1 to 1.5 foot drop on to my tile floor. It must have fell on a corner because the glass shattered. Took it to the Apple Store and we have to go back today because apparently it's not covered under warranty (though they claim the glass is 30% harder than plastic ) and it will cost us $200. The "Genius" told us they'll basically replace the phone since it really can't be fixed. Apple is really starting to piss me off with their advertising and false claims.